Skip main navigation

What Homeowners Have to Say About TH Properties in Philadelphia

Read the 42 homeowner reviews of TH Properties's new homes in the Philadelphia area. Philadelphia homeowners rated TH Properties an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of TH Properties’s reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

4.2 out of 5 stars
in the Philadelphia area

star-rating

42 Reviews - 1 Community

5 ★(23)

4 ★(9)

3 ★(5)

2 ★(2)

1 ★(3)

Quality 3.8

Trustworthiness 4.2

Value 4.1

Responsiveness 4

star-rating It's a great area

Quality star-rating 4

Trustworthiness star-rating 5

Value star-rating 5

Responsiveness star-rating 4

  • Anonymous
  • Pennsburg, PA
  • September 05, 2019

The overall process was smooth. The woman that handles the finishing choices was unpleasant and rushes you but the sales office staff was great. Overall I am very happy with the whole process. Sure there is some things that I wish were done a little better such as paint and the seeding of grass but I still feel happy with how it all turned out. ... More

star-rating TH Properties - Have only been here two months so far and everything is fine.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 5

  • Scott S.
  • Pennsburg, PA
  • March 02, 2021

Have only been here two months so far and everything is fine. Have the typical things with new construction such as nail pops which are unavoidable. All of my concerns or issues found were fixed/corrected before settlement.

star-rating Great community

Quality star-rating 3

Trustworthiness star-rating 5

Value star-rating 4

Responsiveness star-rating 4

  • John W.
  • Pennsburg, PA
  • December 03, 2019

We recently moved into the Northgate development and are very satisfied with the overall product. The attention to the final details could be improved. Small little things such as the trim work could have been better. The final painting of the entire house is mediocre, at best. A lot of spots missed and the paint is very thin. For the price of the house, another coat or two of paint would have went a long way and made my review a little better. Overall, a good experience. ... More

star-rating Great experience

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Gregory H.
  • Pennsburg, PA
  • May 07, 2019

We love our new home! We worked with Austin Moyer through the whole process of constructing and creating our new home and he made the process seamless!

star-rating NorthGate

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 4

  • Ronald F.
  • Pennsburg, PA
  • August 08, 2019

I have had a few issues and the team is still working on some of them. My overall complaint about the house is the quality of the paint. It is a very poor quality paint and they did not do a good job at all. I know they will probably not repaint my home, but hope the quality gets better for the remaining homes. ... More

star-rating Projects not done.

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 5

Responsiveness star-rating 2

  • Horace L.
  • Pennsburg, PA
  • May 15, 2019

It seems that after we closed in March of 2019 that items that not have been completed are put on the back burner. Our landscaping has not been completed. But the homes in the Reserves that were built after ours the landscaping is complete. How is that! It unacceptable!!!!!! ... More

star-rating Overall - fairly satisfied

Quality star-rating 3

Trustworthiness star-rating 3

Value star-rating 4

Responsiveness star-rating 4

  • Anonymous
  • Pennsburg, PA
  • March 06, 2019

Overall, THP builds a nice house. I believe they need to spend more time on the finishing details so they can really impress their buyers. They seem to rush to go to closing, leaving some items unfinished. With that said, this is my second THP home and I do recommend them. ... More

star-rating Great home minus some caveat

Quality star-rating 4

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 5

  • Ni N.
  • Harleysville, PA
  • March 16, 2021

The process of buying the house and building was pretty straightforward. I had just purchased a newly built home 2 years prior so I knew what to expect –mostly. When it came to the options selection process I was much more overwhelmed than in my previous experience as there were just a ton more options and individual customization. My previous built home was more cookie cutter and everything was sold in pre-selected “packages” vs THP who let you customize the home to your liking. This is good and bad as it may be overwhelming at first trying to pick colors, different finishes, etc…. This allows for every home in the community to look completely different on the outside and inside. One of the best things that THP allowed me to do was modify the layout of the interior. I was able to move/push back certain walls make rooms bigger/small or moving them around a bit giving me exactly what I wanted from their already pre-existing floor plan. Overall this is a modern-day manufactured home from a corporate builder, although local and privately owned it is still “manufactured.” They use a 2x6 construction method on all external/load-bearing walls so you get better insulation vs my previous home of 2x4. The materials in the home are what most people would describe as “builder grade” which means. It’s not the crappiest material but in the middle. The home itself is day and night better than my previous home. Everything looks/feels more sturdy and visually I had “A LOT” fewer nail pops and wall cracks on move-in than my previous home. Besides a couple of floors squeak that I need to get addressed, they did a great job. Now, as far as value is concerned, I strongly do not believe this home is worth what I paid. The market in 2020 for home buying has been nuts and everyone is simply overpaying –period! With that said, beyond the 2020 market, the reason why I feel this home isn’t worth its price is that they have another development with the same home 15miles away that starts 100K less. Simply put, you’re not really paying for the home but the land and the area. So I DO NOT think this house is worth the price. I had a pretty good experience with the builder’s team overall except for with the sales designer. I’ll get to that in a moment. Through the phases, you will meet with the salesperson for the architectural design of the home. This person will help with the options for the physical layout of the home. Then you meet with the sales designer. This is the person that helps you with selecting the features inside the home. THP does not have their own internal team that does flooring, bathroom, kitchen so they outsource that to 2 local companies that you meet with to pick the options, etc… which wasn’t the issue. The problem I had with the sales designer was she lacked experience in advising me on different electrical concerns that I had. In my previous home, when I went to the selection they gave me an electrical diagram where all the light switch, power outlets, and cat6/cable would be run. THP did not any of this and the design of the sales didn't know so advised me to add outlets wherever. I now have double outlets in certain areas and some areas where I was informed there were outlets, there aren’t. Also, with my previous home and most homes actually, you would think that cat6 and coax are terminated in the basement. THP does not do this, they terminate it in the garage. Also, their electric panel is in the garage as well. Make sure you ask ALL of those because the designer will not inform you. Service calls are extremely easy to put in. At first, I thought it was a strange system as I would put in a service call to an answering machine and wait for someone to call back, but they get back to you pretty fast. Overall, they did a good job on the home. I wouldn’t give any home 5stars as all the materials are natural and it’s all hand build so I strongly don’t believe any homes should get 5stars as that symbolizes perfection. I would have given THP 4stars but the experience with the sales designer and now having to pay an electrician to add/remove outlets and re-run my cat6/coax left me a little sour. ... More

TH Properties responded:
Thank you for taking the time to leave us a review! We're happy to hear your positive feedback regarding your overall experience but saddened to hear about your negative experience during the design process. We want our homeowners to be highly satisfied. Please call us at 215-337-3536 if you would like to discuss further some of the points you brought to our attention. Thanks so much. thp ... More

star-rating Details

Quality star-rating 3

Trustworthiness star-rating 4

Value star-rating 3

Responsiveness star-rating 3

  • Joseph M.
  • Pennsburg, PA
  • March 31, 2020

Check your new home very good, because they are not careful with a lot of things. As an example, My heater system doesn’t work properly, keeps upstairs super hot but downstairs cold . Garage door very cheap.

TH Properties responded:
We are saddened by your initial experience in our home and would like the opportunity to address your concerns as soon as possible. We’ll do our best to correct items done improperly, so please call our customer service line at 215-337-3536 to schedule an appointment as soon as the coronavirus limitations are lifted. In the meantime, we’d like to discuss your items as perhaps we can resolve some simple things over the phone. Please leave a message at the same number. Thanks so much. thp ... More

star-rating Follow up work seriously lacking.

Quality star-rating 4

Trustworthiness star-rating 4

Value star-rating 4

Responsiveness star-rating 1

  • Joseph G.
  • Pennsburg, PA
  • September 11, 2019

High Meadows

star-rating TH Properties - The builders and construction crew were extremely nice and accommodating.

Quality star-rating 1

Trustworthiness star-rating 5

Value star-rating 1

Responsiveness star-rating 3

  • Anonymous
  • Pennsburg, PA
  • October 28, 2020

The builders and construction crew were extremely nice and accommodating. The Inside is very pretty. My upgrade choices were great, no mistakes. The sales person was not nice. The quality of paint is very bad. It marks up when touched. There is no soundproof, which will force me to sell soon. If there was soundproofing the home would have been a super great value. ... More

TH Properties responded:
Thank you for taking the time to leave us a review! We're happy to hear your positive feedback regarding your overall experience! We also appreciate the comments on areas to improve. The condo product, by design, is definitely more susceptible to noise transfer than a single home, however we take numerous measures to try to alleviate the concern. We would like the opportunity to inspect the unit to make further evaluation if you would give us the opportunity. Please contact our customer service line at 215-337-3536 so we can schedule an appointment. Thanks so much. thp ... More

star-rating Disappointed with the lack of attention to detail

Quality star-rating 3

Trustworthiness star-rating 2

Value star-rating 4

Responsiveness star-rating 1

  • Anonymous
  • Pennsburg, PA
  • March 24, 2020

There seemed to be sub-contractors that were responsible for each aspect of the building process. The problem was that no one seemed to inspect the sub-contractor's work. Painters left sections unpainted, carpenters cut trim moldings too short, chunks out of the baseboards that they tried to cover up with paint and made extra cuts leaving marks on the boards, electrician wired the garage door openers to the opposite garage doors, plumber cut holes in the master bathroom sink cabinet that were too far away from the pipe causing the pipe to be stretched proportionally, terrible job grading the yard - huge rocks and tree roots left in the yard. It took several calls and almost a month to get the trash and recycle cans delivered, Most of the issues could have been resolved if there were oversight by a project manager. Sadly, they weren't resolved even after we and our realtor addressed it with the project manager. We do love the location of our home and the designs that we chose are beautiful. If I could change anything it would to monitor the building process more closely and not agree to settlement until all issues were fixed. ... More

TH Properties responded:
We are saddened by your initial experience and please know that we take your comments very seriously. It is equally concerning that we have not been able to rectify these issues when they were brought to our attention, and we would like the opportunity to address them as soon as possible after the coronavirus limitations are lifted. Please call our customer service line at 215-337-3536 to schedule an appointment when the business community is back to normal again. In the meantime, we’d like to discuss your items as perhaps we can resolve some simple things over the phone. Please leave a message at the same number. Thanks so much. thp ... More

star-rating Concerned

Quality star-rating 2

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 2

  • LeAnn R.
  • Pennsburg, PA
  • May 19, 2020

Communication and responsiveness has been hindered due to the Covid-19 pandemic, but I would still like to receive updates on how the THP team will be moving forward. I am really disappointed in the quality of the finish work in my home. When it comes to the workmanship, my unit has multiple issues; missing slider screen in MB, paint issues throughout the entire home, sloppy stain work on rails & banister, scratches and scrapes all over the cabinetry. I am concerned on how the concerns will be handled. ... More

TH Properties responded:
LeAnn, thank you for taking the time to leave a review and present your valid concerns. We want our homeowners to be highly satisfied, even during a pandemic. Our Customer Service team is in the process of resuming their normal procedures and we will reach out to you directly to address the issues you identified with your home. In response to our homeowners’ invaluable reviews, a new painter has been hired for our Northgate community. Your dissatisfaction greatly saddens us and we are improving the quality of our homes. thp ... More

star-rating I will never recommend TH Properties to anyone.

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Matthew M.
  • Harleysville, PA
  • December 01, 2020

Total lack of awareness & ignorance to quality of craftsmanship from their selected vendors. -Master bathroom Tile work & Drywall is ugly, dented and borderline incomplete. -We have light switches behind doors. - garbage disposal switch 4 feet from the sink. - flickering recessed lighting. - Electrical outlets on walls where there shouldn't be. One selected offering we took them up on was CAT 5 cables, spread throughout the house, but they chose to run the cables outside which is the very opposite of what should be done with them. Why offer it if you don't know how to do it? To this point, those CAT5’s ports are still inactive. - Not one switch or electrical outlet is in straight, all are visibly crooked. - We have dents on the VINYL outside on the porch. In the end, we bought a $500,000 home and feel like we were treated like people who didn't deserve to rent a $50 a month apartment with a bad landlord ... More

TH Properties responded:
We are greatly saddened by your experience purchasing one of our homes. We do our best to correct items done improperly and want our homeowners to be highly satisfied, so please call our customer service line at 215-337-3536 to contact us. Thanks so much. thp ... More

star-rating Build elsewhere

Quality star-rating 1

Trustworthiness star-rating 2

Value star-rating 3

Responsiveness star-rating 1

  • Anonymous
  • Pennsburg, PA
  • July 28, 2020

Low quality construction, horrible communication, all vendors used are sub par and prone to error, difficult to build with- shouldn’t take 2-3 months to finalize a price AFTER breaking ground.

TH Properties responded:
We are saddened by your experience purchasing one of our homes. We do our best to correct items done improperly, so please call our customer service line at 215-337-3536 to contact us. Thanks so much. thp ... More

star-rating T.H. Properties - Finish work very poor, low quality interior paints

Quality star-rating 1

Trustworthiness star-rating 3

Value star-rating 2

Responsiveness star-rating 1

  • Alan R.
  • Pennsburg, PA
  • March 13, 2019

Finish work very poor, low quality interior paints

star-rating Zero they all should be... zero stars outta five

Quality star-rating 1

Trustworthiness star-rating 1

Value star-rating 1

Responsiveness star-rating 1

  • Joel R.
  • Pennsburg, PA
  • May 13, 2020

I don’t believe y’all handle your occupation with any sense or care of the notion of building quality....( I will spell the word “period” and then leave one . )

TH Properties responded:
We are saddened by your experience purchasing one of our homes. We do our best to correct items done improperly, so please call our customer service line at 215-337-3536 to contact us. Thanks so much. thp ... More