Beazer Homes Reviews

We have been in our new home for almost 2 months now. We are pretty settled in and we are happy with the construction of our home. We had some minor issues which have been or are being addressed. Paloma had a very nice Fall festival which we enjoyed very much. We are hoping they keep on having events and we will attend and support when possible. Thank you.

My wife and I really like Devonshire. We also love our Beazer Home. When we lived in our other house in Grapevine, you could park 2 cars on one side of the driveway, not even coming close to the side walk. It is not that big a deal. Just wish the driveways were longer. Thank you

Leslie & Erica (design center), Tracy (project manager) and Chris (construction manager) were great unfortunately can't say the same about sales team nor preferred lending provider (VIP Mtg.). If new build I HIGHLY recommend checking on a weekly basis and getting independent inspection. Tracy and Chris had to clean up mess left by previous project manager, but they were Great and did a stellar job! Leslie and Erica with the design center went above and beyond securing all the upgrades I wanted.

I was walked through the whole process with weekly updates by construction manager Brandon Lapp who is absolutely fantastic. Beazer dropped the ball on permits leading to a two year delay in starting construction with zero communication.

We were first introduced to Beazer in 2010-2011 by Trey (a sales consultant) in a single family subdivision west of Cinco Ranch. The build out looked very impressive, and although we eventually decided on another builder we’ve always had a very good impression of Beazer. So, when we decided to downsize we were excited to see that Beazer was involved with a 55+ multi-family community. We spoke with Ken (sales Consultant) and were happy to hear that the build quality that we saw in the single family homes was also in the multi-family units. Ken answered all of our "general" questions, and we were introduced to Ashley (customer care representative) to help with "specific" questions. Her knowledge of the unit and the complex was extensive and our comfort level regarding the unit was high and we decided to buy. During and after the move-in period, Ashley continued to provide high quality responses to our questions and repair concerns. We are happy with most of the aspects of the build out - layout, attention to detail, quality of materials, etc. However, after having been in the unit for a few months, we have some major concerns. We have been greatly disappointed by the noise level in the unit. The unit performs well in terms of adjacent units - we seldom hear our same floor neighbors except in the hallway through our front door. What we do hear to an unacceptable degree is our upstairs neighbor. Not only is the sound of their footsteps at a higher db than a comfortable TV volume level, the movement of the floor/ceiling causes a noticeable pressure wave in our unit. It's severe enough to be uncomfortable throughout the day and to wake us from sleep if the neighbor moves around during the night. We've noticed that just walking across our own kitchen or living area causes rattling of glasses and dishes as the movement of the floor shakes our furnishings and the kitchen island. There’s also a high level of noise coming from the upstairs toilet, garbage disposal, and washer/dryer. Outside noises are greater than expected through the exhaust system, especially during weather events like rainstorms or high wind. The kilowatt usage here for the past two months has been almost twice the usage of our 2500 sq. ft. house. This lack of energy efficiency and sound proofing is not what we expected from a Beazer home. Another matter is that the elevator went out in our building for two weeks, and at the same time the elevator in another building has been out for a month. For a 55+ community, this is especially disconcerting. We’ve been informed that the installation of surge protectors will help to minimize a reoccurrence. We were also unlucky about our choice of location within the complex. We are adjacent to an apartment complex, and the noise level from car engines and sound systems is high enough to be disruptive for sleep and the everyday enjoyment of retirement living. I’ve spoken to our neighbor two levels up from us and he does not experience this noise. In summary (for anyone still reading) is that the complex location and the resident community are what we were looking for, but if we had known then what we know now, we would not have bought this unit. ... More

I wish beazer was upfront about parking situation. Not fair tp buy a 4 to 5 bedroom house and have only parking garage available and cant even park in front of your house.

James was very professional and took the time needed to make sure we had all our questions answered. He seemed very proud of the homes he was in charge of. Our second visit was with Bob. Bob replaced James who had left the Company. He also was great. Our best contact person was Melissa. She was our Beazer representative. We can't say enough good about Melissa. Beazer is very lucky to have someone of her caliber representing them. Overall, not a bad house. A few bugs to iron out but nothing that can't be corrected.

From day one things have not gone well. Many problems with items in the home. Whirlpool Refrigerator is terrible and Beazer Homes said that I had to go through Whirlpool, they did not stand behind it. Whirlpool is a joke and it takes 45 minutes to an hour to get anyone to answer. The techs have tried to fix the problem but it is the frig that is a joke. Many little problems with the house. Things were not done as they should be. Contract was not followed. Overall, I was disappointed in the whole process. Representatives for Breazer have been good about getting things fixed except for the refrigerator. ... More

Ha e had better. Time will show quality. Appliance are low grade, and they would not install a thing that we were bringing, so we had to have them Uninstaller and ours installed at a very high cost to us. Garage is WAY to small for folks who have anything but compacts. No 3 car option. HOA is the worse in the nation. 8x10 shed requirement is pathetic. Fence requirement is pathetic. Landscaping leaves a lot to be desired. NOBODY plants a Crape Myrtle next to a house. The will destroy a foundation with their roots and get huge in a couple of years. Love the house, but builders should work with the customer to fulfill their desires, not the contractor desires. ... More

Nice Beazer sales team who had good communication and helpful during buying process, decent home layouts but nothing special with nice lot size. Beazer also uses different preferred lenders, they were ok but immediately sold our loan after purchase. Always running different home purchase incentives. Fixed major stuff when requested such as broken roof tiles and warranty team communicated when we found things in the home after we closed that needed attention such as cracked counter. Had to remind warranty team couple of times to get repairs made when they said the repair team would come out but would not. Unfortunately, Beazer only uses 2 ton AC unit for a home over 2,000 plus square ft home because they "air seal" the home. Pros, decent price for what you get, good communication, fixed most things that were pointed out. Cons, different system from traditional called rheia system hvac, not familiar and Beazer team not good at explaining use and maintenance, "air sealing" home so then uses undersized 2 ton AC unit instead of a larger one. Not sure if it will hold up in the future in a hot climate. ... More

We were never told we had to order a patio deck behind the sliding galss door, therefore we got none. We had looked at other quick move-ins and they all had a covered patio. Very dissappointed with this aspect of the purchase. We even offered to pay for the patio after closing and were told they just can't do it.

Nice people to work with. Generally nice home. I would say that the attention to quality detail is sub-par. Many items at close which should have been address before turning over the keys were clearly issues that should have been taken care of but were not. It would have been like a buying a new car and receiving it with 3 tires. Simple things that went missed. Which is an indication of the level of quality of their contracters and follow up. All these items were ultimately addressed only after I called it to their attention but it should not have come to that.

We are very happy with our Construction Manager, Chris, who has been diligent about taking care of any cosmetic or functional issues. However, the experience with the sales and management team was disappointing. Communication at all levels was poor; we had questions that were blatantly ignored after the sale was complete. The sales team delayed our closing the night before by almost a week. Then, on the day of closing, they caused a further delay by not paying attention to communications from us and our closing attorneys to finalize the concessions (which we had to ask for after the last-second delay) and confirm the wire instructions (of which they sent two different ones to our attorneys). Unfortunately, it seems like management and sales are disconnected from the actual home building process. This has led to the use of subpar subcontractors for this price point and has caused the construction managers to be overloaded with too many homes while having to babysit subcontractors who don't perform professional work, and regularly delaying closings. ... More

Pros: • The home itself is very nice with appealing features and amenities. • The buying process went smoothly, and customer service during that stage was great. Cons (Post-Move-In Issues): • Quality Control: Several issues were identified at purchase and more have appeared since moving in. • Initially Identified: improperly installed drywall, refrigerator door damage, freezer door missing all shelves, and several damaged doors. • Since Move-In (within 5 weeks): scratched mirror, windows not cut correctly, AC/HVAC issues, and other pending items requiring service. • Follow-Up Service: Addressing these problems has been inconvenient and time-consuming, creating unnecessary stress so soon after moving in. Summary: Beazer needs to improve its quality control before handing homes over to buyers. While the home itself has great features and the purchase process was handled well, the number of unresolved issues and difficulty in getting them addressed has made ownership frustrating and inconvenient. ... More

It would be so much better if Beazer would hire better workers that actually cared about the job they were doing instead of just finishing one job and moving on to the next. We found out from the framing until the end of the build/ that we needed to look at everything that was being done. The construction manager never had a problem getting stuff fixed but it ruined the experience to have to watching for all the mistakes they made. It’s a shame that the new home buyers have to pay for inspectors to make sure the house is built right…

The folks we worked with throughout the buying process were a pleasure to work with, but the overall experience has not been great. First, they were not flexible with the closing date. We were told that moving it a week or so should be fine. We were traveling the week so we asked to postpone it, but they could not accommodate that and we had to change our plans. As it turns out, the closing was delayed due to a small issue with the house that caused it to fail inspection. They said they would compensate us by installing fans in the house, but currently that has yet to happen. Also, there are many small issues with the house, such as dings on cabinets, uncaulked areas, walls that need touchups, and stair steps that have small cracks. They have fixed some other issues, such as replacing a defective mirror, bathroom vents that were loose, etc. They are friendly and polite, but getting them to actually come and address issues has required a lot of repeated requests. ... More

The process of meeting with Brad, Kelly and Lonnie and discussing plans, options, warranty were fine. The constuction phase was so so. The final stage was not so good, the building supervisor Lonnie failed in so many ways, he didn't schedule a cleaning crew his boss did it on her time off. The painting marginal at best the paint just peels off the winow casing LITERRALLY in hunks. Concrete worse I've ever seen looks like the floating and finish was done with a garden rake.There is a reason they only allow 4 visits, so you don't see the lack of professionalism and craftsmanship.

The quality of the house is good over all. We like the plan/design of the community. However, we have some HVAC and water issue very early on, and is still working with warranty to resolve the issues.

Part of my experience has been great and I love the Floorplan to my home. However, there were many small things that was not fixed before I closed and even now that I have closed. It has been create a list and create a list of what is wrong over and over. The workmanship on the cabinetry, the front door, the bath tiles, the crooked walls, the electric work, study doors, exterior lights, and the yard which was not leveled with very little top soil. and building debris. I have had ny son at the home every week for work crews to show up with the majority of the crews never showing or never finishing the job. I still love the home just want the work done and done right. ... More

The builder is great, home is beautiful! Everyone we worked with at Beazer has been nothing but wonderful! However, their preferred lender was a nightmare and almost ruined everything for us, cost us an additional $10k, delayed our closing for almost a month where we had to go to a different lender when we had waited 10 months for the home to be built. The most dishearting part was Beazer not doing anything about the lender, after an epic disaster like this, I can not believe Beazer is still referring customers to them which is just so incrediblly irresponsible. I would recommend Beazer because i do think they do a good job, but be VERY careful with their preferred lenders, do your homework! ... More

Overall, this house has left us feeling underwhelmed, frustrated, and displeased. We are very disappointed with the craftsmanship of our home. Specifically, we have identified several issues: cracked concrete outside the garage door and front curb, numerous crooked power sockets, air vents, and ceiling fans, and visible holes in the walls behind toilets and sinks. Additionally, we still do not have an operational stove vent, and water does not properly drain from our backyard. We have identified 71 visible issues, and the increasing discovery of flaws continually chips away at our sense of home. We can't help but wonder what other shortcuts may have been taken. ... More

Frequently told when the condo would be ready only to find out delay after delay......after a year and a half they were finally ready to move in. Be straight forward and tell the customer based on the experience with the first six buildings and accurate estimate for completion. I lost thousands in rental costs based on their bad information. Their title company is the worst of the ten or so I've worked with. The company designated to manage the HOA is too large and terribly inefficient. I nicknamed their rep on site "Ghost", never heard any resident have anything good to say about his work. Eventually he was fired. On the good side, it appears that the condos are well built and the company is quick to step up and fix any problems. Overall if I had a choice I would be hesitant to go with Beazer again. ... More

Customer service has been great

Buying our Beazer home was overall a smooth experience — shoutout to the friendly sales team and construction crew who were always helpful, upbeat, and easy to reach. The closing was a breeze, and move-in day went well (though our poor movers got a serious workout hauling furniture up those stairs!). Once we settled in, we really did fall in love with our new home… but then came the little surprises. First off, there’s a light in the entryway that NEVER turns off — basically a luxury suite for flying insects, and they love to smack you in the face every time you open the door. Not exactly the warm welcome we had in mind. Then the appliances… yikes. The oven takes 30 minutes to heat up (seriously!), and the fridge occasionally sounds like it’s about to take off from a runway. And let’s not even talk about the “upgrades” we paid nearly $40k for — they look and feel super cheap. Oh, and the carpeted stairs? A vacuuming nightmare. I also didn’t love that Beazer picked most of the customizations for us, then charged us for things we didn’t even want. That part definitely stung. At the end of the day, it’s a decent starter home, and we’ve made it ours — but I’m already dreaming of my forever home, and next time I’ll be a lot more involved in the design and appliance decisions! ... More

Landscaping not as promised after five months