Beazer Homes Reviews in Houston, TX

Beazer Homes responded:
Jessica, we’re sorry to hear about the missed items during your final walk-through. We appreciate your understanding as your builder addresses your concerns. Your feedback is invaluable to us, and it helps Beazer improve the overall customer experience. If you ever feel your service needs aren’t being met, have any questions, or need to submit service requests, please don’t hesitate to reach out to our New Home Contact Center at 888-623-2937 or nhcc@beazer.com. We're here to help! - Stephanie ... More

Beazer Homes responded:
Thank you for your feedback, Lucile. We're sorry to hear that you’ve encountered issues with your new home. According to our records, we do not have any service requests or pending items for your home at the moment.
Please know that we are committed to resolving any concerns you may have. If there are any repairs or issues that need attention, please reach out to our New Home Contact Center at 888-2623-2937 or NHCC@beazer.com. We are here to assist you and ensure everything is addressed promptly. Thank you again! - Stephanie ... More

Beazer Homes responded:
Gwendolyn, we apologize for any issues you have experienced with your new home, as purchasing a new home should be an exciting time. We have reviewed your account with the local team and were informed that the water heater and electrical issues were addressed the following day. Please know that we are here to help with any warranty concerns or questions. Our team at the New Home Contact Center can be reached at 888-623-2937 or via email at NHCC@beazer.com. - Stephanie ... More

Beazer Homes responded:
Thank you for taking the time to share your experience. The Gatherings at Westview team is committed to working with integrity, so we are sorry to hear that we did not meet your expectations. We would like to extend our helping hand regarding this matter. Please feel free to contact the New Home Contact Center at (888) 623-2937 to discuss further. We appreciate your partnership and thank you for choosing Beazer Homes. - Wendy ... More

Beazer Homes responded:
Thank you for sharing with us, Barbara. We are sorry to hear your experience was not what you envisioned when purchasing your Beazer home. However, we are glad to see your customer care team at Highlands Duets has been working diligently to address your reported areas of concern. Please feel free to reach out to our New Home Contact Center at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com for questions or concerns. From all of us here, we thank you for trusting us to help build your future. – Wendy ... More

Beazer Homes responded:
Thank you for sharing your thoughts with us, Julie. We're sorry to hear that your experience was not up to your expectations. Beazer is committed to ensuring that every home is built with both integrity and quality which includes making sure the job is done right. We are happy to see that your local team has been able to work with you to help resolve this issue. We encourage you to reach out to our New Home Contact Center at (888) 623-2937 with any questions you may have. From all of us here at the Gatherings at Westview, welcome home. - Roland ... More

Beazer Homes responded:
Thank you for sharing with us, Christopher. We're sorry to hear that your experience with your new home has been less than satisfactory. Here at Beazer, we strive for excellence in all we do, so it's especially concerning when we receive comments like this. We're glad to see that your local warranty team has been able to assist you with any submitted tickets. We encourage you to reach out to our New Home Contact Center with any new concerns. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. Wishing you well in your new home. - Roland ... More

Beazer Homes responded:
Thank you for such a candid review. We value all forms of feedback from our homeowners. We will be sure to pass along your sentiments to our local teams to help build a better Beazer going forward. While we are sorry to hear that there has been some dissatisfaction with your home, we are thrilled to know that your local team has been there to help you every step of the way. Please know we are happy to assist in any way we can. our New Home Contact Center can be reached night or day for all of your warranty concerns. We can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you the best in your new Beazer Home. - Roland ... More

Beazer Homes responded:
Chris, thank you so much for sharing your experience with us. As we all know, supply chain issue have had an impact on builders across the country. While we are sorry to see that this caused an inconvenience for you, we appreciated your patience and understanding throughout the process. We see your local team has been working with you to address any warranty concerns you've reported. Thank you again for sharing your experience with us, we will use your feedback to help build a better Beazer. Wishing you all the best in your new home. - Roland ... More

Beazer Homes responded:
Thank you for submitting this feedback, Edwin. We know how important working with integrity is to our homeowners, that's why our team of building professionals take the time to update our homeowners on a weekly basis on the status of their new home. Our building and warranty teams are dedicated to helping our homeowners however possible. We encourage you to reach out to our New Home Contact Center with any questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com. Wishing you the best in your new home. - Roland ... More

Beazer Homes responded:
Katrina, we are saddened to hear that we fell short of your expectations for your home-building journey and would like to help resolve the items you have described. Beazer's mission is to create quality homes while providing great service, and the customer care team would appreciate the opportunity to improve your experience. We missed you today but hope to hear back from you soon. Please return our call to the New Home Contact Center by phone at (888) 623-2937 or email at nhcc@beazer.com. - Joanna ... More

Beazer Homes responded:
Jo, thank you for reaching out to us regarding your experience and pending items. We pride ourselves on delivering our homeowners a memorable new home experience with exceptional service, and hearing your feedback is disheartening. We would never want to make anyone feel the way you have described. Your feedback has been shared with our Houston area team, and your Customer Care Manager will be reaching out to help address these concerns. Please know that we are here to help. If there is ever anything we can assist with, please reach out to us at nhcc@beazer.com or (888)623-2937. - Daniela ... More

Beazer Homes responded:
NaQuinton, thank you for providing this helpful feedback. We are sorry to hear about the construction delays with your home and that your new home experience did not meet your expectations. We wanted to thank you for allowing us to discuss these concerns with you today over the phone. Remember, our New Home Contact Center is always here to help you with any warranty questions you may have. They can be reached at (888) 623-2937, via email at nhcc@beazer.com, or online at www.beazer.com/warranty. We look forward to working with you. - Roland ... More

Beazer Homes responded:
Fatema, delivering a memorable home building experience for our homeowners is important to us. We are sorry to hear that you were not pleased with your new home journey, and we would like you to know that we are here to help with any concerns you may have. At your convenience, please reach out to us through our New Home Contact Center at nhcc@beazer.com or (888)623-2937. - Daniela ... More

Beazer Homes responded:
Markiese, it is always our goal is to have all items identified and completed before presenting a homeowner with the keys to their new home. We apologize that this was unable to happen for you. However, we are glad to know that the pending items have been taken care of at this time. We hope to turn around your overall experience with us through the customer services we deliver through your home warranty. Please know that we are here to help and any new questions or concerns can be submitted to us through our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela ... More

Beazer Homes responded:
Shawn, at Beazer we pride ourselves in providing great service & care to our homeowners. We are glad to know that you were able to experience this with our production team but disappointed that we did not meet your expectations throughout your home building journey with us. Please know that we are here to help and have a dedicated Customer Care team to assist you with any questions or concerns that you may have. Should you wish to speak with us, please reach out to our New Home Contact Center at nhcc@beazer.com or (888) 623-2937. - Daniela ... More

Beazer Homes responded:
We strive to provide outstanding customer care to all of our homeowners, and wanted to apologize for the lack of communication, Lauryn. We'd like the opportunity to speak with you regarding your concerns and work towards a resolution. Please give us a call at (866) 981-5868, we look forward to making things right. - Sam ... More

Beazer Homes responded:
Liliana, we are always grateful to our homeowners for choosing Beazer Home and hope to provide them with an amazing home-building experience. Unfortunately, from what you have described, we did not deliver this for you. We would like the opportunity to address these issues so that you can begin enjoying your new home. However, we were unable to reach you today. When you have a moment, please contact us at nhcc@beazer.com or 888.623.2937. Thank you. - Daniela ... More

Beazer Homes responded:
The New Home sales process can be overwhelming, and we apologize for any misunderstanding you may have experienced, Claudia. Our Houston team has let us know that your concerns have been addressed at this time. However should you have any questions, now or in the future, please contact us at nhcc@beazer.com or 888.623.2937. - Megan ... More

Beazer Homes responded:
We want to apologize for the issues you've experienced since moving into your home, Aroldo. We've reached out to your local Beazer leadership team and are happy to hear that a meeting has been scheduled with you and our Houston Team, to discuss your concerns in depth. We are here to help whenever you need us, so don't hesitate to reach out to the New Home Contact Center at (888) 623-2937 or via email at nhcc@beazer.com. - Sam ... More

Beazer Homes responded:
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating it can be when warranty items don’t feel fully resolved. That is not the level of service we intend to provide.
We’d really appreciate the opportunity to review your concerns in detail and ensure everything is addressed properly. Our New Home Contact Center is available to assist and can look into your warranty claims, provide updates, and reopen items if needed. Please contact us directly at 888 623 2937, and a team member will be happy to help.
Your experience matters to us, and we want to make sure your home is functioning the way it should. Thank you again for bringing this to our attention—we look forward to working with you to get everything resolved. - Stephanie ... More

Beazer Homes responded:
Delivering a well-crafted home, built to last, is our passion at Beazer, Shijo. We also know any new construction will experience a few speed bumps along the journey. This is why our team of warranty professionals stands ready to address any post-close concerns you may have. Upon researching your account history, I am glad to see the Mavera team has addressed both warranty claims you have submitted and are actively working on the drainage concern. Should you notice any additional items we may need to take a look at, do not hesitate to let us know by calling (888) 623-2937. Thank you for sharing your feedback, and welcome to the Mavera community! - Megan ... More

Beazer Homes responded:
Thank you for sharing your feedback, Mario. We're very sorry to hear about your experience and sincerely apologize for the inconvenience and frustration this has caused. What you’ve described falls short of the standards we set at Beazer Homes, both for our team and the customer experience we strive to deliver.
We take your concerns seriously—particularly regarding the electrical work, delays with painting and sheetrock, and the condition of the attic. These issues should have been addressed promptly and correctly, and we understand how frustrating it is when timelines aren't met.
If you have any outstanding service items, please don’t hesitate to reach out to the NHCC at (888) 623-2947. We'd appreciate the opportunity to make things right. Thank you again for your feedback—it helps us do better. – Stephanie ... More

Beazer Homes responded:
For over nine generations, Beazer has been building a home our customers can be proud of. While we know new construction can have a few speedbumps along the way, everyone at Beazer, from the sales team, to construction, our warranty professionals, and everyone in between, is passionate about creating a lasting relationship with our homeowners. We appreciate your feedback and apologize that your new home did not meet your expectations. As the nation’s number 1 energy-efficient home builder, we take immense pride in the homes we build and know we can quickly and thoroughly address any concerns you have. We encourage you to give us a call at 888-623-2937, we are always happy to answer questions because we know, an informed homeowner is a happy homeowner. We look forward to working together and know as you settle in you will begin to love your home and community more than you imagined. Thank you for choosing Beazer Homes! - Stephanie ... More

Beazer Homes responded:
Honest feedback is crucial for success, and we appreciate you taking the time to share these details with us, Jim. The quality of our materials and construction of a Beazer Home is something every Beazer employee is extremely proud of, and we take any concerns in these areas very seriously. My name is Stephanie, and I work with the corporate office, we spoke recently about your experience, and I want to thank you for providing additional information. I am always here for you, in addition to your local team. I understand that Kevin, our Area Construction Manager, has reached out and you are working together to address each item. If you encounter any issues in the future, please don’t hesitate to contact my team at (888) 623-2937. Thank you again, we are honored you chose Beazer, and we look forward to building a lasting relationship in the months and years to come. ... More