Bloomfield Homes Reviews

It was far from a smooth experience from start to finish and we closed over 2 months behind schedule. We do feel like they delivered a quality home once everything was finally done. Communication should have been substantially better. We went through 2 different project managers and a couple of different sales managers. I had to always be 2 steps ahead of them to catch mistakes.

Glad to be finally be in the house

It's a nice house, but attention to details were very low. I called my builder to attend details in bath tube, sprinklers, door bell, to name some.

- floor gouge repaired with putty that doesn’t match floor. - granite countertops not sealed. - fireplace insert not secured and doesn’t align with the gas on/off port. - painting not completed. Builder placed blue tape around the house, but didn’t go back and fix. - pvc pipe into garage not sealed around hole. Again, blue tape, but no fix. - stove top pilot light doesn’t work on burner. - oven clock doesn’t keep time correctly. - bathtub has gouges and scratch marks. Warranty has covered some. Hopefully, we can get the rest fixed by them.

Channa was great. She was always available, the job site was clean and any issues were addressed. I'd work again with Channa any day. I'd never work with Patrice again, and the selection process was chaotic and ridiculous. I've turned numerous friends and family away from Bloomfield at union park because of Patrice.

Kathy was friendly sometimes. Other times it was as though she was doing me a favor. She was very unfriendly once he knew that I could not close on the date she wanted me to. Moreover after the house was sold to me and I found out some problems she shoved me off to the warranty company. So many things were not explained to me like the sprinkler system, alarms and pest control services.... these are all extras that were unknown to me. Your sales reps should take the time to educate the novices and first time home buyers well. Outside of these complaints my home is beautiful inside and outside. ... More

The buying experience was very uncommon. Our home was vandalized with racial graffiti before we moved in, also there was 2 skunks in our attic yes SKUNKS the day we moved in , and to not having running water for almost 2 days because of broken pipes with the irrigation system.

Poor Design center. Too small and cluttered. Design center in Frisco was in upstairs room. Difficult/impossible for Handicap clients to access.

Matt and Sam were great. Our one issue was a couple promises were either missed or miscommunicated. We were told we could get the cabinet handles (in their sample showroom) but when we closed on the house the cabinets had no handles. We were then told they don’t normally add handles. We were not told that initially and it added to the feeling that we were told things at the beginning in order to get the sale. We were also promised a half glass back door that never happened. Post close, we’ve seen multiple social media posts from our neighbors that they’ve had similar experiences.

Framing material was just fair. Many pieces were not in the best of shape yet workers still used them even after we brought it to their attention. Concrete laid was very wavy, holes in various spots, one corner completely fell apart. Brought it to their attention as we didn't want to have this be an issue when the flooring got laid and apparently they didn't fix it because we had to have 2 section of flooring relayed and some of our furniture still does not lay flat to the floor. Painting, texture fair. Paint is a very poor grade of paint and for the price paid for this home, should have better quality and workmanship. On the plus side design of the home is outstanding which is why we decided to continue with the purchase and rework things after the warranty period of the 1st year is over. We will not be recommending Bloomfield which is a shame because your designs and the community we are in is great. You need to hire better construction personnel who take pride in the work they do as if the home was theirs. ... More

Staff is rude and unprofessional.

Cabinets in kitchen and bathroom not thought out very well. Existing patio not large enough.

We have had a number of issues with our new home. These have ranged from a massive leak in the utility room that damaged the drywall to unfinished areas under the sink. Our latest issue seems to be another water leak that has led to a water bill for 25,000 gallons of water and what seems to be a loose screw or wire that was in the garbage disposal (our first use of it was greeted by a sharp metallic sound). We enjoy the home and it looks nice, but it just feels like a never ending chain of problems that we have to deal with. My wife felt so very good about the home when we bought it. She was excited and it felt like it would be some place she could make her own and that she would enjoy. As of now, I feel she has become a bit exasperated with the home. There just seems to be always another issue that is going on as we continue to live here (its been about 2-3 weeks that we have lived in our home now). ... More

AFTER SPEAKING WITH SEVERAL OF MY NEIGHBORS, WE ARE ALL VERY DISAPPOINTED IN OUR NEW HOMES. CONCRETE IS CRACKED OUT IN DRIVES AND GARAGES. TRIM IS LOSE ON SOME OF THE HOMES, TREES ARE DYING, SPRINKLER SYSTEMS ARE A MESS, YARDS WEREN'T LEVELED BEFORE SOD WAS APPLIED, MASTER BATH SINK HAD AN 8" CRACK IN IT, TUB WAS CHIPPED, BATHROOM COUNTERTOPS WERE ALL SCRATCHED UP, A/C HANDLER HAD A LOOSE BRACKET & DIRTY FILTER. INTERIOR PAINT WAS MISSED IN MANY AREAS, FRONT DOOR THRESHOLD WAS CRACKED ON BOTH SIDES, ETC. RUSHED CARELESS CONSTRUCTION AND LANDSCAPING. WISH WE HAD TALKED TO THE NEIGHBORS BEFORE WE PURCHASED THIS PROPERTY AND I AM NOT THE ONLY ONE. SO FAR, 6 OF MY NEIGHBORS ARE VERY DISAPPOINTED IN THEIR HOMES, AS WELL. BLOOMFIELD IS NOT A QUALITY CUSTOM HOME BUILDER. SHAME ON THEM. ... More

After about 6 weeks in our home it seems to be of good quality; however they appear to be slow in fixing the list of items identified during final walk through and during our first days in the home. There is a lack of communication on the status of any action being taken on the list.

I feel that there were corners cut when building this home. I can’t name ALL of them because there are so many. My thought is they had new workers that were starting out and my house was the test dummy. I would have liked my home to be of the same quality as the model home but one all the issues are fixed this could be a good home.

Workers don't take pride in the quality or their work. Too sloppy.

Bloomfield makes a great and very pretty house. We have had a few minor (not showstopper) issues including missing trim and minor adjustments as needed. We were hit with a $700 water bill the first month as the sprinkers had been adjusted to settle the sod - it had not been communicated to us to dial back the sprinklers and even when we did to the suggest values there was still a lot of water being used.

We purchased a spec house. Although there were a lot of thing we couldn't change, we were still pretty satisfied in the beginning. After we moved into our house, there were some things that needed to be fixed. The service was slow. My wife and I work, so we had to take off or wait until the weekend. We continue to find subpar things such as windows not sealed properly, scratches on the countertops, etc. Most of these things are fixed. I love my home but the service could be better.

Punch list items linger, no pre-walk they to catch things before owner did, construction crews keep roads blocked and dirty, neighborhoods sales rep was difficult to work with

I've been in my home one month and 10 days and due to carelessness have had a water leak. I've been without the complete use of my kitchen since May 28th. The Bloomfield representative has been excellent getting the situation resolved, however nothing was offered for this inconvenience until I asked. One can expect some things to be corrected but not a water leak.

Wish I could give 5 stars because I love my house. Unfortunately this process has been horrible. My home was consistently left wide open even getting close to completion. My family and it we almost attacked by German Shepherds that we habitating in my upstairs living space. Our home is still not complete as per the contract. We closed on our home believing all punch items were done. That was not the case. There was broken cabinets, cracked tile, thresholds missing brick and a few other things incomplete. We've been in almost two months and still dealing with issues. Our yard will be torn up some time this week because the sprinkler line wasn't run to it's own meter as per Glenn Heights regulations. For all these things to be comoleted I've had to miss time off work. Our home is beautiful but I can't recommend Bloomfield to friends with good faith. ... More

Now that I’ve lived in the house for a few months. Quite a few things I’ve noticed around the house that are a result of lack of craftsmanship or a lack of oversight in holding the contractors/vendors accountable. Fixtures and faucets not centered. Dings or paint flaws in the sheetrock. Some grout or sealant issues on flooring/cabinetry work. Windows not properly sealed causing airflow to come in. Driveway is all scratched up from contractors and some plastic bag trash is literally showing through the cement. Laid sod over rocks and trash. Lots of screws and nails laying around. The attention to detail or oversight is not there. The contractors that work in the neighborhood are constantly leaving trash everywhere on new builds, Etc…. No one should move into their new home and deal with these issues. Now with the builder and sale reps, they’ve routinely been attentive and responsive in resolving some of these issues along with providing move-in perks and workability with lenders. Very friendly people At the end of the day though, they can’t mask what is actually being paid for, and that is the house and quality of work or lack there-of that’s being put in. “Slap ‘em up and get ‘em in” is kind of the vibe I’m getting, slow down and provide more craftsmanship ... More

I moved from another state so unfortunately I was not able to see the home in person before moving. I will say that the layout of the home is nice, however the workmanship isn't all there, especially for the price of the home. There were many delays in getting the home ready due to vendors not doing their job on time or properly. I have been in the home for almost two months and still waiting on vendors who were supposed to come BEFORE we even moved in. I didn't want to push the closing date so we moved in and I was told them would be there that next week, which clearly never happened. I have followed up many times and still no repairs. As a first time home buyer I would say it was definitely not worth buying a new build. ... More

I want to share my negative experience with ArrowBrooke’s sales manager, Jeff. Throughout the process, I felt that he treated me poorly and acted in a condescending manner. He often dismissed my questions with comments like “what do you mean, I don’t understand you” or “I already told you,” which made me feel disrespected. Additionally, he did not allow my sister to accompany me to view the house, which I felt was unreasonable and unprofessional. His overall attitude came across as controlling and belittling, and I felt bullied during the entire process. Because of this behavior, I decided to limit my interactions with Jeff and communicated only through the construction manager, Josh, who was much easier to work with. ... More