Bloomfield Homes Reviews

When I saw the model of this home I loved it! But when I asked the salesman about the process and what I needed to do, he sarcastically said "qualify for the loan" and he went back to what he was doing, That should have been my first clue to leave and not return. But I started the process. I went back to the sales office and was received in the same sarcastic manner until I pointed out to him that I qualified for the loan. Then his attitude changed considerably. He then became the perfect salesman... for a while anyway. He walked me through the model and I shared with him the components I wanted in the home. This all started right at the beginning of the pandemic. Once the framing was up I realized the double oven was left off. When I brought it to his attention, I was told it was too late. That was interesting to me in that I told him originally I wanted one, and I missed checking for it on the paperwork. He also had previously given me examples of how people would add to or change orders and they would be charged a portion up front but that it could be done. Already stressed and a bit overwhelmed, I just let it slide. I asked about a front door I saw on a house in the same neighborhood that I liked and was told it was like a "test" (this may not be the right term) home and that the door could not be used on my home. Fast forward, the door is on two other homes on my street...one is a Primrose just like mine. So was it a test or did they just want to tell me no? The lot I wanted originally was in a different block. I was told that a Primrose can only be built every 3 houses so I couldn't have that lot. There is a Primrose next door to me and one behind me and my neighbor. There are also 2 next door to each other further down the street. It was getting close to closing and I began getting emails from the closing agent to get documents updated and they provided a closing date as well. I was concerned since I had not done a walk-through on the home. I sent an email and the builder and salesperson called me back. They both spoke to me as if I had don't something wrong or was crazy and basically stated that they had not authorized anyone to call me and all that information comes from them. I forwarded the text messages and emails and called the mortgage company and explained to them the issue and they took me off the schedule for the closing. I didn't hear back from the builder or the sales office. I finally closed on the house but it wasn't a magical moment as I had expected. While I really like the design of this home, the quality of the workmanship is not what one would expect in a home in this price range. Within the first week of my move-in I had 2 gas leaks (and I still smell gas), repairs to electrical switches, hot and cold plumbing pipes reversed and installed in the wall incorrectly, some sort of mixing valve had to be replaced that was not working in the master bathroom, landscapers had to come out and redo their work, outdoor lights malfunctioning, gaps and damage to the flooring, damage to wood trim, over cut drywall, sloppy installation of tile work, damaged screen from a break-in prior to closing found in the back yard, sloppy caulking and paint job throughout the house. Then of course I had to take off work or have someone at the house for repairs to be done. Extremely frustrating! I have reported all these concerns to Bloomfield Homes. However, I had to contact the corporate offices due to the builder yelling at me when I was asking questions about the problems I found in my home. He acted as if he was doing me a favor by even building the house. Some of the work has been done and some is scheduled to be done in a few weeks. Throughout this home building and buying process I was treated like a low-class citizen by the representatives of Bloomfield Homes. I was yelled at, talked down to, and demeaned. I had to eventually remind the builder that he wasn't giving me this home ... I was paying for the home! When I look back on the whole ordeal it really bothers me and I am constantly trying to answer the question, why was I treated this way? Is it because I am a single, African American female or maybe this is how they treat single women period. I wish I had paid attention to the red flags, and found another house with a different builder. ... More

We had a poor experience with this builder. We had many concerns with the way the work crews were treating our property including drinking alcohol on the work premise. Our concerns were never truly addressed and we were given answers stating that our GC barely had enough time to view our house 1 time a week if that due to the number of houses he had to oversee. We were also told that our site was not as bad as the other houses down the road. I feel like Bloomfield didn't properly oversee the construction of our home and with that we still have issues that we are trying to have resolved after moving in 4 months ago. ... More

Inconsistent texture on the walls. Faucet leaked. Cabinet cracks. Gaps around outlets. Light fixture not connected to a switch. Attic door misaligned. Lots of area over sprayed. Very unfortunate with current COVID situation, otherwise we would be requesting warranty work to be done immediately.

It's a beautiful home and arquitecture and the customer service is great in the first part of the process all the way untill you sign and move in but in my case . Very disappointed because of damages not taken care of correctly and made worse by the companies that were sent and at the end I was told that they will not fix the problem flat out.

House over all is good. But when it comes down to the details, it lacks. Lots of cosmetic issues with the interior paint, landscaping, caulking, etc. Getting Bloomfield to come out and attend to issues is slow at best. Most of the issues I’m fixing myself in fear Bloomfield will eventually send someone out who won’t fix it or make it worse. Overall, not impressed and kinda disappointed as Bloomfield should theoretically be a better builder than say a KB.

Do not respond to issues and mislead on information. Make changes and then act as if they did not. Will tell you to report anything you find after 30days instead of daily and then said after 30days you now contact the warranty people. So sad!!!

Would never buy a. Bloomfield again. Took 17 months to build my home and seldom if ever was I provided an update on the home. Communication is very poor with Bloomfield homes. I will say Jerry the builder did help us us and provided us with the answered we needed.

This is my second Bloomfield home, 4th build experience, I have also helped sell several Bloomfield homes, and this was the WORST sales experience. From the get go, Andy was slow to respond and almost cost us several thousand dollars due to a delay in signing of the contract AFTER we paid our honest money… after back and fourth he relented and gave us a discount. However that was only the beginning as he continued to either not communicate with us or not listen to us or even document what we wanted. During the design phase he argued with what we wanted and neglected to place our selections he disagreed with. This resulted in us as the buyer having to continuously remind Andy and caused undue delays. This includes cabinets not being ordered for upgrades, excluded or tile flooring in our kitchen, and other things. When it came time for our closing date he asked us for empathy and understanding, yet provided none for us. We were moving across half the country and the lack of communication from Andy resulted in multiple increases for the move. Near the end our date changed yet again, and yet again Andy neglected to tell us (title told us through or loan company), had I not known, he would have generated 5-10 thousand in losses between travel and care. Often times, the only way to get an update was for me to fly from my source state to Dallas to visit Andy physically as he almost never called or emailed me. Andy post close has neglected to follow up on his commitments, there is many more issues that I have with the sales process. I would expect this experience in a home between 100-250k but not at 3/4s a million… I am happy to discuss more if needed to help improve Bloomfield. I once was a STRONG advocate for Bloomfield to my peers, friends, family, and strangers, I am not sure that is the case due to Andy. I will say our builder Jeremy saved the day and restored some of my faith in Bloomfield. Subcontractors for bloom field seem to be a bit hit or miss this round. ... More

My entire home-buying experience felt out of the ordinary. Not as professional nor punctual as it should be. Empty promises were made. Could go on a rant for a whole day.

I was so excited to get my Bloomfield home. This was my first home and the home was so beautiful. I heard so many things about Bloomfield and how they’re such quality builders. However, I would expect the quality of their employees to match the quality of their homes, but that was not the case. The home buying process was very smooth until after closing when the keys to my house did not work for the front door, and the sellers agent Ty had no sense of urgency to correct the matter, nor did he seem to care. Imagine making your first home purchase for over 450K and being told by the sellers agent that it is now your responsibility to correct an issue that should have been fixed by them. I work in customer service so I am very big on serving customers and never would I have handled anything like that especially without being overly apologetic. To not even receive as much as an apology for the entire debacle def left a sour taste in my mouth. I would not refer my family or friends to this particular community because I’d hate for them to experience that type of treatment, but great home tho. ... More

From the beginning, we were lied to. The interest rate for preferred homes and inventory was 4.99% with the preferred lender… we bought a home from the inventory and were not offered that. Communication was terrible, after the payment we didn't hear anything from the seller and were sent to do negotiations with the lender. The whole process was stressful.

In light of the ongoing pandemic, understandably there were some shortages. But 15 months we waited patiently for our home to be complete. There were months when it was dormant with no activity, no communication. At 12 months we began reaching out to the builder and no response by phone, email or text; When we finally arrived unexpectedly at the show house, we were told IT's Bloomfield policy to not communicate with pending owners, that's the job of the site manager. Unprofessional and rude! Before closing we were met with hostility and blatant disrespect , and poor craftmanship with several areas needing fixing before we signed. I would not recommend any new home owner to purchase here. Our experience was HORRIBLE!!!! After speaking with neighbors many have expressed the same complaints. Buyers beware!! I have repaired several things at my own expense since moving in, Today after 1 month, I continue to find deficits that are in need of repair. Overall grade:1 ... More

If you come in with low expectations than you won't be disappointed. It's like you're being bullied throughout the whole process because there's no other choice.

Wish I could write a great review but unfortunately the process was the worst I have had when buying a new home. Already having issues with pipes leaking delays from having simple tasks done. One would assume that when you purchase a new home you have no concerns when it comes to things breaking. wish this was the case. We love the home and the value but just trying to have minor or major repairs done is a extremely difficult task. I understand things break but good service is when you are able to have the repairs done in a reasonable time. Selling agent was rude to our realtor and refused to provide updates. One my ask why you purchased because we see the value in the property and it’s worth it. I would strongly suggest working to improve the service even after the home has sold. ... More

Not at all what we thought it would be for our first time buying a home. Landscaping is horrible tons of rocks under the sod. Water doesn’t drain on one side of the house. Still waiting to get some things repaired. The builder knows that the contractors do SLOPPY work and they drink on the job which is bad all together beer bottles be everywhere. Still waiting to hear back from the warranty department.. Love the home but poor quality no insulation in the walls at all you can hear every move somebody makes and when the toilet is flushed upstairs. POOR quality and nobody cares cause it’s not their money being spent cause it’s ours. ... More

Please make sure and get a third party appraisal! Very concerning buisness practices.

Would've used another builder had I known better...

Builder very disrespectful when speaking with clients. Sales person gives misinformation and lie and denies when called out on it. Builder not willing to correct major structural changes that the client was given and offered by sales person nor compensate to the inaccuracies.

Hunters Ridge community has a serious field mice infestation that needs to be addressed by Bloomfield. They seem to think providing a few rat traps is the answer. I would not recommend doing business with this home builder based on my experience dealing with the sales manager Jack and his assistant who did not want to give me keys to our new home after closing in front of my realtor.

I purchased a Bloomfield home in the Arrow Brooke community in Aubrey/Little Elm, based on the online pictures and the schools mentioned by the project office. However, the home is quite different from what was shown in the pictures—for instance, there is no fireplace—and the school districts are different from what was advertised, which feels misleading. I'm now struggling with the inconvenience of commuting 5 miles to send my kids to school.

We are first time home buyers, overall experience was very difficult and frustrating with Bloomfield sales person and the builder I worked with. My house elevation was not accurately done as promised(as per blue print), about elevation we discussed during our builder’s meet, they clearly agreed the house will be as per blue print and I paid premium/additional upgrade money just for elevation. It was promised by Sales person that money will be credited for not having elevation as per the plan but at end no credit was given to me. One month before closing, Bloomfield(Sales person and builder) threatened me to cancel my contract because of their mistake, and they threatened me to cancel the contract as they knew my importance of having house. Very frustrating, I had so many sleepless nights and due to which my health got impacted. Bloomfield Sales person said that house blue print can be changed without prior notice. Very disappointing. Bloomfield increased my house price over night, even after taking Earnest deposit money from me. Never expected someone will change the price after taking deposit and blocking the home, which is very unprofessional and not expected like this from Bloomfield. Contract preparation was delayed by sales person, and I had to pay the additional price. Before closing, the sales person confirmed that all issues identified by then will be fixed within three days after closing the house, because of which we went ahead with house closing. Issues which were identified before closing the house are still not yet fixed. All issues are still open, even after 2 months of closing. List goes on… ... More

I will first start with the only shout out and complement which is our sales guy John. And that is the only thing good I can say about Bloomfield Homes and it’s because of the Construction manager Mike, which I can not say anything good about him. He is one of the rudest people I have ever felt with and I work in the home building industry and have dealt with rude people a lot. He is also untrustworthy non helpful and treats people with no respect Things Mike did after we signed the contract 1) I went in and punched the house and tagged everything that needed to be done from drywall, paint, tile, cabinet touch up, rust stains in the bath tubs, dead landscaping and grass, no rods for the bath tubs (industry standard all builders have the installed even if they are cheap ones, closet rods not stained (industry standard all builder stain them), wrong size ac filters called Goodman and they said the require the 4 inch media filter and even you ac company said the same thing Goodman also said putting the filters he put in will void the manufacturer warranty which means Bloomfield will be responsible for anything that goes wrong with the unit It’s not just us that have issues with Mike. 10 of our neighbors including both of our next door neighbors said the same thing good luck getting anything done Mike won’t do any thing. I would like the President to call me since everybody else just wants to defend Mike instead of holding him responsible ... More

Worst experience ever buying a home

The project manager missed a lot of important details during the final inspection of the house. In addition of a very careless handling from management of the warranty process from Bloomfield side and poor customer service. We encounter a back-flood of used water at the second day of living in the house that damaged the walking closet. Incomplete structural area in the garage. Cracked bath shower. A set of dinning light that did not have a switch to turn on or off. A division between tub and wall covering that the warranty department insists is normal. Cracked tile. Missing paint/texture in several areas of the house. Scratched kitchen exhaust vent cover. Missing part in fence. Garage door wrong installation. Garage door dented. Nail coming out from ceiling. Appliances (oven, dishwasher, and garbage disposal) wrong installed. The master toilet leaking water due to bad installation. In summary, this had been the worst experience buying a new home. We were expecting Bloomfield great quality on all the areas of the house including building, however it was not delivered. Very disappointed! ... More

Both the sales consultant and builder failed to communicate pertinent information during the construction of the home. Many assumptions were made regarding design, construction, and even internet capability, but at no point was I notified of any changes that would impact me. If there was a foreseeable or discoverable issue it was Bloomfield’s responsibility to convey this information so that I, the consumer, could make an informed decision.