Centex Homes Reviews in Charlotte, NC

Slow to assist with areas of concerns and problems.

Hard to give 5 stars for all of the items due to us purchasing the model home. So we have not had the chance to witness the process of the home being built. Otherwise we are very happy with the home. Alexandria has been very helpful, responsive, and informative during the purchasing as well as post purchase. I would suggest providing the model home purchasers the same warranties, services, and follow-up as new-builds, instead of "As-is". There are cosmetic blemishes that would be addressed if it were a new-build.

I assisted my son in purchasing his first home. We purchased the model home in the Sunbriar community. Chad, his construction manager was very patient with his questions and attentive to our needs. As a licensed real estate broker, I wouldn’t refer my family to a builder that I don’t trust to build a high quality home.

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... More

It’s a beautiful home Home buying process was smooth But mortgage team was not easy to work with

Had a lot of things wrong and messed up that had to be fixed prior to moving in. Was not told the truth about how much monthly payments were going to be. Some of the people were pushy and impatient when we were trying to decide whether or not to buy.

Everything went well and in timely manner

Overall excellent process with the Pulte/Centex folks. Very seamless and professional experience. Any home issues noticed during walk through taken care of immediately. A really great team to work with and would recommend to others!

Didn’t think it would be this easy. Everyone was very genuine and any questions or concerns we had were always answered.

All members of the Centex family treated me like family. From Kelli’s introduction to me and my realtor, to Marcus ensuring every detail of the home was prepared for me and my family—this was an amazing buying experience. This is my third home purchase, but no other was as stress free as this one. I love my dream home!

Great service! Cxcc click hfgxg nc box

I've enjoyed working with this company. They explained every little detail for me. Any questions l had they were answered. Great company

My experience with Pulte home was fantastic from the beginning of the process to end. My only complaint is that for the first month I was having various issues with the home. With that being said the home is warranted and the issues were resolved quickly.

My experience was excellent from the sales staff, construction mgr, to the loan personnel. Helpful every step of the way to getting the keys. There are always a hiccup along the way, but a staff focused on the customer is a great resource, even after you have the keys. Highly recommend this experience.

It is good for budget, The finishing materials are not great and is very budget oriented. The TV output is only one and none available in upper floor. The heat water is coming very late. The Lawn was not watered well before handover.

Centex home is reliable company, building within strong quality process.

Warranty coverage for pulte homes really poor. They are doing temporary job during warranty time period. Worst customer care services.

It’s great experience with sales team with builder manager . Nick is very helpful and explaining details during meeting. I was getting to great conversation and weekly updates from him.

Nothing really to add other than they made the process very simple and as stress free as possible. Very satisfied home owner. Thanks!

My wife and I are truly happy with our experience with Centex. Our house looks great and exceeded our expectations. We would highly recommend this company to everyone, they won’t be disappointed.

So our sales experience was amazing. The rep was personable. However, the build process is where we had lots of difficulties. Centex clearly contract workers that do not share their vision. There are just too many things that have to be fixed up to and even well after closing. This was not a good experience.

My overall experience was very pleasant.

The house was well built and the interacting with the builders was great as well.

Customer service is great. As a first-time homebuyer, overall experience is great. Only the build quality is much less than the price paid.

We really like our home and the buying was smooth, but the longer we are here we are noticing a bit of cutting corners and sloppy workmanship in dryewall taping, patching of holes/painting, cracks in corners etc. Lana with warranties is great!