Centex Homes Reviews in Columbus, OH

Since I bought the house in March, I was told that in April or May they would finish paving the parking lot, installing the stormwater pipes leading to the street, and planting the grass, but it's already June and nothing has been done yet. This is a deficiency in the planning, scheduling, and logistics processes. And also the details or defects that appear inside the house that one discovers after moving in, the response to their repair is very slow and nonexistent. That is, a deficiency in after-sales customer service. I hope this comment serves as constructive criticism so you can implement process improvement techniques in the near future. Thank you for your attention. ... More

Check the quality of the home. 30 days in and we have several issues that are all quality related. For the money our expected value isn’t there. Based on our personal experience I’d say the builder’s reputation does not match up with what we are experiencing. In general we are dissatisfied.

Purchased a home from Pulte/Centex - 4 months before closing. Craftsmanship was poor in multiple areas at “final walkthrough”. I feel the house should be completely finished with all errors corrected before “final” review. However, 100+ pieces of blue tape were everywhere with defects in cabinetry, warped walls, etc. We were given the “official” closing date 7 days prior to signing documents and receiving keys (moving from 3 hours away with moving trucks). Work to fix all errors didn’t occur in time which caused a chaotic mess and delayed closing. Of course we had our 2 children and full trucks anticipating moving in. I escalated concerns to the corporate office which informed us they would reach out and reimburse us for hotels, moving and other expenses incurred from the official closing date given to us until move in (delayed 5-7 days). Of course, we never heard from him again & ate the costs of Pulte’s error for storage & hotels. To be honest, the 15 days leading to us physically moving was a total nightmare. I would not go through the process again if I could do it over. ... More

During the initial phase, the information provided was done in a professional manner and maintained throughout the home building process. Once we actually moved in, we did not expect to have to deal with concerns brought up before we moved in. The follow up-seemed like we were bothering them to correct workmanship that was needing repair. We asked to meet at a time that worked with our work schedule and were told the only time available was Monday - Friday, 8-4pm. We altered our schedule to meet the times provided. We like the house just not the nuances of having repairs needed on a brand new house. Not sure I’d buy another new house. ... More

Haven’t had a ton of issues with the home yet other than some minor stuff. Never buy a centex home until all items are completed before close. I moved in late January and still have no yard other than mud. I understood that it would not be completed due to weather but was under the impression that those things would be completed in order. They do not move in order and currently houses that closed a couple weeks ago already have yards. On top of that they refuse to give answers on anything.

My concrete wall need to be fixed but know one shows up, I’m telling them to fixed it and the ceiling paint is bad, my. Backyard is all being crack. I have referred my friends to centex but I’m really upset with the builder. I’m not going to refer my friends and family to this builder .

I found some imperfections on my home and I told to the construction management but the issues aren’t fixed yet

Overall very disappointed with the quality of the material and workmanship. Interior space, layout, plan seems OK. But execution, quality material, workmanship, quality control, inspection process are subpar. The second day after moving we had to call emergency number for water leak in laundry room. You can imagine the experience. I had purchased two houses prior to this and were not this disappointed unfortunately. I am not recommending anyone to build or purchase Centex house.

For the price paid for the home, the quality,materials, and workmanship is very poor.

The home is beautiful! The site managers are ridiculous. Literally it’s like pulling teeth to get them to answer questions directly. Constantly give noncommittal responses or just don’t respond to them at all. After closing, we were assigned another site manager. Same issue. Takes days to respond. Already had issues with features of our home and had to put in service tickets. I’d suggest another builder. Pulte (Centext) seem to only think of you as a number and just want your money.

When buying a centex home they have all these extra steps to make you feel like they care and want to make sure the house is perfect for you but it’s all a show. They have 2 walks throughs in my case one after drywall to meet the PM, and another before close. At the initial walk though 3 months prior to closing I brought up some issues with my home and was told it will be taken care of which it never did. Even at pre closing they told me they will fix it yet again and did not. Closed on the house extremely behind schedule almost 3 months behind. Even after everything still dealing with issues.

We have quite a lot of issues with this new build home And none of them are resolved yet, there isn’t any timeline yet for the fixes First, vinyl floor installation is very poor quality. The work is carried out by RiteRug, which surprised me. We have found a lot of places that short end joints are separated. So when you step on it, it squeaks and falls. Most ridiculous is the explanation of inspection guy from RiteRug. He told me “there is not teeth on the edge of each vinyl plank, they just pieced together”. I knew that is not true. Each vinyl plank bites to each other piece by piece to form a whole floor. It proved that same material is handled by different person, you will get completely different outcome. Second, we closed in December and experienced few weeks extreme cold days right after closing. Then , water pipe was frozen in one of rest room during the low temperature. That is completely unexpected and unacceptable for new build! There must be either insulation problem or plumbing issue. The fix could be hard it depends on the root cause. Last but not least, kitchen countertops has defects in materials they use. They have acknowledged it since first walk through because I fight so hard for it. But as of now they have not changed it yet. The builder has promised to redo the countertops with good materials, I will see how this goes ... More

Absolutely terrible experience. I would never recommend center to anyone. My house was built poorly. I’m still dealing with issues.

Too many could have save me money if they would have let me change some things being done .

They don’t care about you!!! Just your money!!!!!

I would never recommend Pultey/Centex to anyone! This has been the worst experience ever! Because they rushed my build so that they could move on to the next and collect a check, a low-quality product was delivered. Who installs contact paper on the floor. There are numerous build quality issues today. No lawn or driveway when I closed. This is a risk to my interior belongings with tracking of dirt ect. Waste backed up from a pipe in the basement. There are other issues, but I don't have time to list. They are awful and are not customer-centric. Home buyers should have more rights. The buyer's only recourse is escrow, which is not sufficient. ... More