Centex Homes Reviews

Skylar, Mark, and Ani embodied the definition of responsiveness, punctuality and transparency. They were all easy to do business with. Brian on the other hand seemed quite untrained, unresponsive, and frankly misleading (talking in circles without it giving a straight answer specifically). Although I do not hold Brian accountable to his lack of training, that’s his management teams job. He is responsible for taking ownership of providing clear and concise data, which he did not do without a push every conversation. Overall, I would rate the entire experience a 4 out of 5 stars.

The experience of selecting options and then making design choices was not fun at all. Do not assume what each options include - u will be sorry. Things u think would obviously be part of an option as it is titled are not. Common sense does not apply. U need to ask a ton of specific questions to ensure u r getting what u expect. If u have conversations with your PM and something is promised, get it in writing. They will come back and say they misspoke or they were overruled by their management.

Nice neighborhood , good quality , but responsiveness to issues it’s pretty bad .

Our realtor was excellent but was outside the builders sales team.

So many things could have been handled better but we're tired of talking about it now.

The drive it’s and some other small over look things need to be paid more attention to be a we didn’t see them till we moved in now we playing the waiting game with warranty to get fixed and corrected. Next time we will look at things more detail because the little things matter too.

I really wanted to say great things but my experience had been anything but that. Someone forgot to put a cap on the roof fixture and there was major rain water damage to both the floors , ceilings, walls and carpet before move in. We had an add on for tile floors and more than half are uneven, raised that you can feel the dips when walking and even tripped over a couple. The wrong grout was used on the three bathroom tubs/tray and they look horrific- no caulk. Garage door has light coming through - hence the temperature is unbearable in the garage since it’s not sealed properly. Front door has light (and bugs) coming through since it’s not sealed properly - and losing cold air from the house. A couple of doors don’t latch. The screens on the windows have gaps and allow bugs in. Cannot open windows on cool nights for fear of allowing uninvited pests in. The list just goes on…, have taken pictures of all issues and working with warranty contact to get them addressed. This process has just started and even though nothing has been fixed yet, I hope to get these resolved soon. Work in progress. ... More

We really enjoyed the majority of the home we built. Poor quality with the drywall and painting throughout the home with many issues that will need to be corrected over the next few months and years to come. Further, substandard communication during the closing process from the on-site representative as evident in the fact that we did not receive the keys to our home until days after we signed the official closing documents with the lawyers office. Fortunately the construction manager was able to let us into our home. With that being said, the home still met our needs and we love the location. ... More

The only complaint I have is that the sub floor upstairs is not flat! When we walk upstairs, we feel the imperfections beneath our feet. We raised the issue a few times but were told this is as good as it gets!

Not satisfied with the finishing, Lot of things can do better for small works.

Happy with the home however very disappointed with the lawn, trees, bushed are already dying. Also brand new but a lot of cover ups. Kitchen floor scratched windows not working. Window Screen not on. front, back and garage door all have issues. already.

The Value for money for the home is not that great. There are many improvement points we find.

Michael was a great construction manager, Sam was an awesome Salesperson, other than that the experience was very stressful we had one issue after another and they took 4 extra months to finish our home, our house has several issues (not serious, but still) overall after moving we are happy with our house, and the neighborhood.

The lack of attention to detail takes the joy out of owning a new home.

It is good but the quality of the material is not good the paint they used the composite walls they come off

Overall, we enjoy our Centex home. It is our fist home purchase and so we were a little less picky, and the market in our area is extremely competitive, with the costs of homes going through the roof. The home seems to be build well generally. But all of the details were clearly rushed. The detailed paint job we sloppy, the landscaping wasn't great. But none of the issues so far have been irreversible. And considering the market, the price point was desirable. So overall, it is a good house, not a great house.

I did not have the best customer experience from the sales through the build experience. Once we signed the contract, we felt like a number and not a client. Poor communication throughout the process. We pointed out several build quality issues throughout build. Only closer of the build came in and tried to rectify the issues we pointed out and could provide honest answers and time frames.

Make sure to communicate with the sales representative and super intendent and be thorough with all questions. Educating yourself and making sure to ask questions is crucial. There are a lot of moving parts with several contractors so their internal process isn't streamlined the best. You just need to make sure you stay on top of it.

Very happy with the homebuying process until the week of closing and there was an alarming rush to get things done. The workmanship was less than desirable. There has been great effort to correct errors but I'm not confident that the builder would have made corrections on their own. We had to show and notify them of all the mistakes/oversights. Great efforts have been made in the last month but there are a couple outstanding items that are not available (beyond their control). Patience is key. Please read your paperwork and make sure you get everything you paid for, because they will not offer up the information--just hope you don't remember or notice. They tried to tell me that the garage door glass inserts that were in my purchase agreement was not included. Low and behold I found it and they agreed to get them done. Beware that there is no 30 day warranty process followed by an 11 month one as mentioned several times during my homebuying process. There is only the 11-month service. So they expect you to wait that long for them to fix things. The warranty office will literally tell you that. So they will only service things you catch during blue tape walk and what is written on Celebration walk through. Otherwise, wait 11 months. I'm unhappy with the warranty process, my water pressure is not something that can wait (they did agree) or the rack that fell off the wall. Also, a 1 year warranty doesn't mean you have warranty access for a year, it means they want you to write one list and wait 11 months until they address what they consider minor. Home Buying Process 5/5 Mortgage Process 5/5 Week of Closing 3/5 Day of Closing 2/5 Month After Closing 4/5 Warranty Office 2/5 Tracey 5/5 Aaron 5/5 James 5/5 Kelly 4/5 ... More

I’d say 3/5 stars. Home quality wasn’t as expected

Too many issues after, make ready should be much more clean and neat. Lots of paint on flooring.

My wife and I had to micromanage much of our home build. There were numerous mistakes that had to be corrected, throughout the process and at the last minute as well. Our closing date was pushed twice. There were issues still getting corrected after closing. Not a quality build.

There are open areas in my roof line as I can see light from my attic asking my whole front entry walkway, when it is on. Very poor caulking job outside and especially above my tub. Along the floor as well they are not all clean lines and trim work has flaws. Very messy and ugly. Paint specs all over on my floor. Lumps under my carpeting, my garage door does not close all the way to the cement and the ground is not level with the garage door. Shotty concrete work under the brick by my garage. Random concrete in bricks that was slapped in after the fact and is a different color cement. Clumps of concrete on my sidewalk. Everything was rushed at the end to close before year end and that can be reflected in sub part quality. ... More

Although constant follow up was put to this, Centex delivers on its promises

My upstairs is warm in the winter with the heat running but my downstairs is cold. They sent a tech out from Houk A/C and he wasn’t very helpful at all. it’s very uncomfortable