Centex Homes Reviews

I appreciated the communication throughout the build and understand Hurricane Ian throwing a monkey wrench into an already complicated supply chain, but I do understand the motivation to lie to me. Making arrangements to live while the build was completing would have been easier if I was told the truth instead of trying to make me feel better with overly aggressive time lines. We all knew it was going to take three times longer than I was told, so what is the motivation to lie to me? Finally, we had concerns on the finish of the walls and paint that we were instructed were normal finishes for these houses. We come to find out from the 30 day quality inspection that paint and dry wall is embarrassing and never should have been released in this condition. It was obvious that either the damage from the hurricane was patched up instead of done correctly and/or was rushed, and now we have to manage a work crew redoing 1/2 the drywall and paint while all of our belongings are in the house. I would expect this from buying a cheap house and getting a cheaply made product, but we paid above average pricing and got a below average job on fit and finish. I have nothing bad to say about the quality of how well the house is sealed or the strength of construction. I still have trust that that was done correctly having been walked through the house during construction and seeing the final product. We will eventually be happy after corrections are made, but this all could have been avoided with less marketing BS and more honesty up front. ... More

Started out positive, but didn't always get my questions answered. Even after replying to emails and asking. And then once home was closed upon have not received level of support needed when needing issues fixed. Still have many that were never taken action on and was told moving forward to wait until 10 month check-in. What about what was submitted prior not getting resolved? Just wait until 10 months I guess.

Horrible. Nothing completed . Missing things. Was told will put in workorders. Made appointments. Never showed..

Purchased a home from Pulte/Centex - 4 months before closing. Craftsmanship was poor in multiple areas at “final walkthrough”. I feel the house should be completely finished with all errors corrected before “final” review. However, 100+ pieces of blue tape were everywhere with defects in cabinetry, warped walls, etc. We were given the “official” closing date 7 days prior to signing documents and receiving keys (moving from 3 hours away with moving trucks). Work to fix all errors didn’t occur in time which caused a chaotic mess and delayed closing. Of course we had our 2 children and full trucks anticipating moving in. I escalated concerns to the corporate office which informed us they would reach out and reimburse us for hotels, moving and other expenses incurred from the official closing date given to us until move in (delayed 5-7 days). Of course, we never heard from him again & ate the costs of Pulte’s error for storage & hotels. To be honest, the 15 days leading to us physically moving was a total nightmare. I would not go through the process again if I could do it over. ... More

I had high hopes for my new home purchase but have identified several areas where Centex cut corners. The paint feels like chalk and there are areas in the construction where they attempted to 'fill in' chipped drywall with plaster and it is very noticeable. Not to mention the fact that the floor on the 2nd level squeaks in multiple rooms. I submitted a service request 1 week ago mentioning these issues (and others) and still no response from the builder. Bummer

I am having a difficult time getting responses for service requests regarding issues found in the home.

Major improvement is needed in the communication, dont have proper system for communication through any form, there is big scope for quality improvement as well

I love my new home. The layout is perfect. Structurally, it is solid. However, the attention to finish work is abysmal. Cracks in my new cabinets, my banisters are unsanded leaving my family with splinters. Gaping holes that were never covered over. Unsealed doors. Every neighbor I speak to has the same experience, with warranty tickets a mile long. You will love your home, but you will find that what it takes to make it as it should have been on the day of purchase is a frustrating and lengthy process. Be prepared to be a squeaky wheel. You also have to stay on top of the warranty team or your ticket will be lost in the ether. ... More

I will share my experience and highlight 2 categories. 1.) Customer Service; the overall customer service was excellent! The builder was attentive, responsive, and eager to work with me. 2.) Quality of craftsmanship: the job seemed rushed and it showed. There was paint splattered on the carpet, blotches of paint on doors, cracks on the driveway, and the crown on the kitchen shelves was loose. I put in a work request to have these and several other issues addressed before the one year warranty expires.

The longer I am in my home the more issues arise. Blinds that are falling down, nail holes in the ceilings, no caulking below baseboard, epoxy split and dried on floor, cracks in the walls appearing...NEVER been so disappointed.

Overall the house is not on the standards that I was expecting. The final product has poor workmanship quality. No attention to detail whatsoever.

They are not responsible and not talking any accoutable only my bulider is responsible

The home ostelf is nice and, if made with care, would have been a great home. Unfortunately, I was not given any spicket for the backyard, the floors creek, and laying down the sod was shoddy. Make sure you notice as much as you can before closing because after you do, good luck getting something worked on.

Still waiting for the external trim problem to be replaced. It has sharp corners that will cut someone's hand and quality of workmanship poor. I addressed this with Michael again this week. This my 4 or 5 discussion about the problem since before purchasing the house. Someone pretended to adjust the problem by adding large globs of silicone to the sharp corners and rough edged opening that were not turned -in correctly in a professional manner.

Attic’s are not useful because the house is not built well.

Not a very great experience till now. we have seen houses that are being built around the area which have more build quality than ours

Price is pretty comparable to other builders. The work however…SHODDY WORKMANSHIP!!! I wish I could post pictures. The turnaround time on the home was FAST but unfortunately the workmanship suffers. All the work from the cement subfloor to the paint and texture to the cabinets is poorly done. Unfortunately, we did not notice the majority of these things until we moved in. We closed two months earlier than expected so that should’ve been a red flag!!! Salesman and construction manager were very communicative though!

There are lots of small things which are not complete.

To me the house that was built was just average. They could have better builder grade for flooring and cabinets. Not every room has a ceiling fan connection. They should include in the basic package gutters and sod for back yard too.

Overall I have a good experience buying my house. Carter and Kristen were great. Kristen is full of information and will tell you” let me work for you, that why I’m here”, she is 100% hands on and will update you on every step of the process. Now the issue is dealing with the warranty department.

The Centex team were helpful and worked to get us in the house but the quality of the home is subpar. Windows are misshapen, walls aren’t straight, grass was laid poorly, etc. We’re not pleased and we might have made a mistake buying a home from Centex.

Not a good experience,bad paint job outside.

Our experience with Ryan in Sales was very pleasant and professional. As first-time Centex homebuyers, not our best experience with new construction because of Centex policies. We saw the home at the end of 2021 (the walls were not yet sheet rocked) and wanted to purchase at that time and were told the price. However, Centex did not release the lot until March 2022 with no reason given despite our many emails and phone calls to the sales office with offers to purchase. When the lot became available, the price was raised $50,000 with no cosmetic changes permitted (including paint color and style of the front door) even though it was early in the construction process. Once in the home we were told we had to wait 11 months for many of the issues we had with the construction to be corrected, including damaged windows and missing caulk and sparse mulch that we ended up paying to replace since the builder-controlled HOA refused to address this issue. Our experience with Centex would have been enhanced if all of the above did not happen. Therefore, we most likely will think long and hard before purchasing another home from Centex. ... More

Multiple issues not resolved throughout the home. Two walkthroughs with blue tape and still issues remained. Doors not properly sealing. Two of the rooms in the "Smart home" did not have the ethernet cables terminated or cut into the walls. The filter was missing for the AC, when they finally installed it, it was a used and very clearly dirty filter, if I could post the picture I would, absolutely gross, Trash left in the AC unit, and cabinet doors installed backwards, Exterior of home has misaligned panels. Just kind of lazy and unprofessional workers. Other all other parts of the home seem to be fine for now. ... More

Terrible communication, they don’t follow thru on commitments, they disappear for long periods of time and don’t respond, the quality isn’t great and most disappointing is that you don’t even get what you expected/paid for when they substitute big items for different colors without telling you. Long list of gripes. Sales team super friendly for what it’s worth.