Centex Homes Reviews

Very comfortable and great community

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... More

It’s a beautiful home Home buying process was smooth But mortgage team was not easy to work with

Throughout the process we were advised of each step along the way, and the quality and price in a new build cannot be beat.

Very frustrating to work with the people running this operation. Communication is very poor and follow through is like pulling teeth. They wait until the last minute to make repairs and you have to continually remind them to get it done. The workers are sloppy and create more problems when fixing one thing. They are a cookie cutter operation and only care about moving on to the next house. If it’s not done by closing, good luck with warranty. Everything is done by email and there’s no care about customer service.

Had a lot of things wrong and messed up that had to be fixed prior to moving in. Was not told the truth about how much monthly payments were going to be. Some of the people were pushy and impatient when we were trying to decide whether or not to buy.

Absolutely terrible experience. I would never recommend center to anyone. My house was built poorly. I’m still dealing with issues.

The materials are cheap. The homes are expensive and they provide cheap or the bare minimum. No ceiling fans, no handles on the any of the cabinets. I wasnt aware most of the these homes are rentals until after i moved here and someone told me. Had I known i wouldnt have purchased. I have put in TWO service calls and no one has reached out. We have these cheap dated sliding patio doors that i havent seen since the 80’s. Everything is the houses are super cheap wven the flimsy doors and cheap hardware. I hate it.

They just want your money. They rush you to put the down payment down before you can read the contracts. I didn’t want power lines I along my back yard. 2 weeks after I moved in, power lines were installed along my fence - within inches and through trees. And yes the landowner supplied drawings to CPS for approval of where they want them. Yes it’s a Pulte/Centex decision but they try and tell you they have no control. Not true. When you try and call them about any issues, they don’t respond at all. Just told me I own the house now. Terrible customer service. I wish I would have joined the subdivision Facebook page long before I put any money down. I would have never purchased here based on what the people who live here say. At least the people who live here have created a great community in spite of the home builders. ... More

Awesome place to be ,prompt and efficient services and always ready to help.Great people to work with

This is my first home and I was very much excited. We like the location and space inside. But the quality of the materials and construction quality could be far better for the price paid. Wood used is delicate at many places and very easy to peel or take off easily. Railing on the stairs, back door, front door, the fittings are all not as per expectation. Had many broken things but the team response time is good.

The complete team did a great Job to make this a great experince, since we approach to look the houses till we decided which one, great team Melissa on sales, Sale manager, Loan team Jorge/Anie , my home builder Scott, my realtor Miguel..... Before Centex .....we were with other company (Lennar) WORSE/Thieves if you are looking for houses with them go away this lennar company they will steal your money............... best company and option is CENTEX

My yard was never graded correctly and it has caused my back yard CLOSEST to my patio to become a swamp. I was told that as long as the water wasn't standing after 24 hrs that it was fine. I can't even walk through my gate to my back yard a WEEK after it rains because it's still a mud hole. You can see with the naked eye that there are spots that would hold water because of the way it was graded. Like pools graded into my yard. I submitted a request for the repair almost a month ago and still have not had repairs done. They sent someone out, marked the areas, and never came back.

The team has been so responsive since day 1. I thought after signing, I would be on my own but I was pleased to find that their team is still available for support and any issues that may arrise.

This has been a horrible experience. They rushed the job and have no process to guarantee quality. Their process is asking first time home buyers do you like the house. I am not a contractor. Let’s start.I have a ticket that was issued October 16. I sent an email to customer care on 10.31.2024 still have not heard anything. It is now 11.11.2024. The front door has a gap they refuse to fix. The carpet has bumps. The sprinklers were put in wrong. We have non existent draining. Low water pressure. The 1 year warranty is a joke. They will probably blame the customer care agent. They should blame the company for having no process to ensure customer satisfaction. I called the customer care agent’s supervisor and was promised that I will hear something. I heard nothing. ... More

If this entire process was in the hands of Todd D alone, then I would have given a 5-star rating for all fields and for the entire process. Alas, such is not the case. He is only one man. Workmanship is OK; I guess. The home inspector stated he was impressed compared to other builders. Hence, let's say workmanship is good. The quality of materials: again, what do I know? Again, my inspector did not raise any significant concerns re: quality of materials. So, once again, what can I say? What I can say is the enough of the materials are "cheap". 1. The rods used in the bathrooms leave a lot to be desired. They are as light as a cotton candy stick. And, the tension pressure feature fails. 2. Many of the bathroom sink stoppers are just loose, flimsy; it's as if you scrub too hard, they'll fall apart in the sink. 3. When I first saw the model house, I wanted the tub/shower combo in the master bathroom. I was told they were no longer offering that feature; all that was available was the walk-in shower. Several months later, just as the ground was broken on my home, with the opening of the next phase, the shower/tub combo feature was made available. I submitted an email to be considered for this option, as this was the one thing that I had always wanted in my home. It took 4 days, if not longer, before a response was provided. And the reason given that I could not have this feature was because the frames were up. When I submitted my request 3-4 days prior, only concrete had been poured; no frames had gone up. Maybe, just maybe, if my email had been read 2-3 days earlier, some consideration could have been made. ...MAYBE. 4. As I lay in my bed one or 2 nights before my closing, it occurred to me, this home has no sensible or adequate storage. Many, if not all except this one, new constructions use the space under the stairs in a 2-storey building for storage. Not here! There is no closet to house items such as mops, brooms, upright vacuum cleaners. The pantry is only shelves. What this means is one has to consider using either the garage, or placing a shed in the backyard, for storage. Neither of which I am pleased at having to consider. A garage is meant for cars. And the backyard space is made for one's enjoyment without the eyesore of a shed. 5. The overall sense of pride in one's work is lost as a general rule. There are so many instances of trash, empty plastic bottles and cans being the top offenders, strewn along the construction sites. There were several instances of isolated socks on the grounds of a few homes. I can't tell you how many times things such as turning around a door knob, and missing door hinges had to be addressed. I have 30 years to adjust. ... More

Honestly, this was an overall very poor experience. In all aspects of those that handled my buying experience. There was a lack of care, professionalism, and attentiveness throughout. And I was extremely disappointed.

When you look for a home at Peppervine (CENTEX), ask for Ms. V. Brown. She cares about the high standards of Pulte, and will treat you not as another % of commission, but as your personal shopper with the integrity and intentions to make you a homeowner. Absolutely professional to the last final details of getting you a “RED CENTEX KEY” to your new home! I passed on other builders because they just didn’t care enough to call me back thinking I was not a serious buyer!!! They were the ones who missed out. So don’t be fooled by the glitz & glamour choose someone like Ms. V. & Centex who cares!!! ... More

We have a scheduled closing date but when we arrive we were told that it was change which wasted our time. Also, they keep changing the dates coz meter still not installed. We ended up paying extra cash on the date we close which was unsatisfactory.

Overall experience great. I would recommend to anyone

Our first home and it’s a new build we love everything about it

Once we started the process, the communication process was clear and any question was quickly answered. We were updated regularly during the build. And final steps and closing was smooth. I have no issues and continue to enjoy the house.

The purchase process was so easy and I was able to complete everything from my phone. Nicholas was fantastic and kept me in the loop through the whole process of buying in another state.

Compramos nuestra primera casa y fue una experiencia maravillosa, cada detalle cada pregunta el asesoramiento fue excelente.

From the beginning of the purchase, Bernar and Chris have been attentive and supportive. We are very pleased with the opportunity to live in a new house and a community that we hope will grow and increase the region's value.