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Centex Homes Reviews

What Homeowners Have to Say About Centex Homes.

Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 2738 homeowner reviews to learn why they are the right team to build your new home.

Centex Homes

has 4.2 out of 5 stars in All Areas

2738 Reviews in All Areas

Ratings by Category

Overall 4.2

Quality 3.9

Trustworthiness 4.1

Value 4.1

Responsiveness 4.1

Customer Reviews

Terrible experience from start to finish

  • Anonymous
  • Verified HomeBuyer
  • December 08, 2020
  • Aubrey, TX

If you’re looking to build a home the experience can be fun and enjoyable just not with this particular builder centex/Pulte from What I experienced I certainly wouldn’t recommend it. Everything from the lending to the building was horrific what they produce is not quality work with integrity.

Centex Homes responded:
We are so sorry to hear that you have had a negative experience and would not recommend our services. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Centex Homes - I have issues but they no fixThey say not on warranty cover,

  • minh p.
  • Verified HomeBuyer
  • December 02, 2020
  • Houston, TX

I have issues but they no fix They say not on warranty cover, the wall get wet from bathtub

Centex Homes responded:
We are so sorry to hear that you are having trouble getting your concerns addressed. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible experience

  • Melissa M.
  • Verified HomeBuyer
  • October 20, 2020
  • Riverview, FL

I’m still dealing with repairs and things that were not done properly in the home. Model homes are beautiful but they will not make your home with the same attention to detail. Worst decision ever to build with Centex. I’ve been in this home for 2 months and have had someone go every week to repair something all because material and workmanship is low quality. They took our excitement away.

Centex Homes responded:
We are so disappointed to hear that you have had a frustrating experience and are dealing with unresolved concerns. We would like to learn more so we can make leadership aware and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Poor craftsmanship and attention to detail

  • Sharon M.
  • Verified HomeBuyer
  • September 08, 2020
  • Johns Island, SC

There are so many things that are wrong. Things that should have been noticed by the builder if projects were inspected. Too many to name. They are working with me to get these things completed.

Centex Homes responded:
We are so sorry to hear that you are experiencing concerns with your new home. We would like to learn more and would appreciate if you could please send a brief summary of your concerns to customersupport@pultegroup.com along with your address and contact information. Thank you. ^AS ...

Total Score 1


Quality 1

Trustworthiness 2

Value 1

Responsiveness 1

Pulte did not Follow through.

  • Renee H.
  • Verified HomeBuyer
  • August 31, 2020
  • Fort Worth, TX

Pulte Did not follow through on agreement for 30 day follow up Inspection. 4 months after my home closing I am still left with broken door that would not open Even if a fire broke out and windows that I can not see out of.

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

good

  • Anonymous
  • Verified HomeBuyer
  • August 20, 2020
  • Louisville, KY

not happy

Centex Homes responded:
We hate hearing that you are not happy with your new home. If there is anything we can assist with or any additional information you would like to share, please feel free to email customersupport@pultegroup.com. Thank you. ^AS centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 3

Responsiveness 1

Disappointed

  • Anonymous
  • Verified HomeBuyer
  • August 13, 2020
  • Beaufort, SC

Very disappointed! We bought the house and had it built while living in a different state. Once we made it to the house, we were let down by the quality of the work/materials and the poor attention to detail. We paid for upgrades (written in the contract) and they were not done because they didn’t pay enough attention to the contract. Those issues were fixed once we moved in to the house but we are still waiting for the cosmetic issues to be addressed. The only person that DID DO an amazing job was the salesperson.

Centex Homes responded:
While we are pleased that you had a good experience with our sales representative, we are sorry to hear that you are disappointed with the quality of your home. If there is anything we can assist with or any additional details you would like to provide, please feel free to email us at customersupport@pultegroup.com. Thank you for leaving a review. ^AS ...

Total Score 1


Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Worst builder out there. Cheap homes, bad service

  • Robert B.
  • Verified HomeBuyer
  • July 14, 2020
  • Durham, NC

If you are reading this, please move on... trust me you will thank me later. Centex/Pulte homes are very poorly made and require a lot of maintenance calls to fix things that are days to weeks old. They employ "anyone that can show up that day" - direct quote, to the home site. Purchases 6 weeks ago, after initial 18 things on the closing punch list (pretty standard) I have had sent 38 emails trying to fix the new 26 items. The trades that come bye talk down to the homeowner as if they do not know anything. Very poor communication, poor quality workmanship and poor material used. The default ...

Centex Homes responded:
We are so disappointed to hear that you have had such a negative experience working with our team and our trade partners. We would like to learn more about your situation so we can make sure leadership is aware. If you could please email your full name and address to customersupport@pultegroup.com along with some further information we would greatly appreciate it. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

My feedback is base on the current status of the poor service since I signed - purchased the house, currently know one has come to correct the construction errors and defects after termination of the construction the company have not be to the standards

  • VICTOR P.
  • Verified HomeBuyer
  • July 08, 2020
  • Kissimmee, FL

The company Centex-Pulte have not prioritizing the current owner on the sub division East Lake Preserve we poor customer service in accordance with their own contract they have felt to demonstrate trust among the customers who all ready purchase a house they only worry to continue their sell - money and revenue with house warranty attendance. The company has not live by their own standards and mission of customer service went warranty of the house come in place.

Centex Homes responded:
We are so sorry to hear that we did not deliver excellent customer service and you are having a difficult time getting your warranty concerns addressed. We would like to make leadership aware of your concerns and work with you to make things right. In order to do so, please email customersupport@pultegroup.com with some additional information regarding your experience. Thank you. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

New home issues

  • Anonymous
  • Verified HomeBuyer
  • July 07, 2020
  • Leland, NC

Not very happy with the total experience. Problems with Pulte mortgage. Builder cancels framing walkthrough 10 minutes before schedule. Nobody could tell me why. Craftsmanship subpar. One month in, sewer backed up, floor cracked, sprinkler pipe burst, surround sound speaker wire not connected, can lights not centered in gathering space, $4,000 sod looks terrible. Disappointed with all the problems in this new home. I don’t recommend Centex

Centex Homes responded:
We are sorry you didn't have a positive experience and are dealing with concerns in your new home. We would be happy to assist if you could please email customersupport@pultegroup.com so our team can be in touch. ^AS centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 3

Poor quality in all aspects

  • Anonymous
  • Verified HomeBuyer
  • June 04, 2020
  • Riverview, FL

We are disappointed with the entire process other than dealing with our construction manager.

Centex Homes responded:
We are happy to hear you had a positive experience working with your construction manager but are disappointed that the rest of your journey was not pleasant. If you could please send some additional information to customersupport@pultegroup.com so our team can look into the situation we would appreciate it. ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Centex Homes - After moving we notice a lot of shady work and where the builders

  • Montez W.
  • Verified HomeBuyer
  • May 26, 2020
  • Louisville, KY

After moving we notice a lot of shady work and where the builders cut corner. Our plumbing was done wrong which caused a leak, water heater was never turning on, floors are buckling, paint was complete trash, and that’s just the short list of problems

Centex Homes responded:
We are so sorry that you have a list of problems with your new home. We would like to assist and would appreciate if you could email customersupport@pultegroup.com with some more information so our team can be in touch. ^Abby centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

House with deficiency

  • Roberto R.
  • Verified HomeBuyer
  • September 08, 2020
  • Austin, TX

They new they had problems and still sold the house. So when i moved in the first they we had to go to a hotel for a week. After 40 days i still haven't got the all problem fixed and nobody is even calling to check on how everything is.

Centex Homes responded:
We hate hearing that you have had a frustrating experience. We would like to look into this situation and would appreciate if you could send a brief summary of your concerns along with your address and contact information to customersupport@pultegroup.com. Thank you. ^AS centexhomes

Total Score 1


Quality 1

Trustworthiness 0

Value 1

Responsiveness 0