Centex Homes Reviews

We started the process to buy our home in July of 2020 and was told that we would be able to close by the end of march or early April of 2021. We finally closed June 26, 2021. I do understand the situation with Covid and the delays that it caused. But we witnessed other houses of our same model starting after ours being completed before ours. Our house would sit with no work being done for 2-3 weeks at a time. Also, when the work was done, it was very poor quality which had to be corrected at a later time. Walls had holes punched in, Paint was poor quality and workers would use the shower as a toilet. Every time I would go to the property I would find something else wrong or damaged. Finally at the final walk through, we noticed a number of items were either damaged or not completed. The kitchen island was damaged at the bottom beyond repair, the tile around some of the outlets in the kitchen were cut too short and were gapped, the front porch light was missing, the door bell did not work, paint was missing is spots. All of which are still not corrected. Most of the other items that were not completed are now complete. Overall, we are enjoying the house, we just wish that the process would have gone smoother. Again, I do understand the worker shortage, but some of the guys, NOT all, that did do the work need to have a little more pride in their work. ... More

Very unorganized, still waiting on repairs.

Overall I’m happy with the house. There has been a few issues but the builder has been easy to communicate with and almost everything has been fixed. My only complaint would be in the sales process the person in the office did not show me what was actually put in the house. I ended up with a lower grade different carpet and different fixtures in the bathrooms. I was shown a darker carpet and brushed nickel. Ended up with light carpet and chrome. And they did nothing about it.

had many things not work and many issues. Fixed most myself but I am making a list for warranty purposes

Never again would not recommend nothing but a hassle

My yard was never graded correctly and it has caused my back yard CLOSEST to my patio to become a swamp. I was told that as long as the water wasn't standing after 24 hrs that it was fine. I can't even walk through my gate to my back yard a WEEK after it rains because it's still a mud hole. You can see with the naked eye that there are spots that would hold water because of the way it was graded. Like pools graded into my yard. I submitted a request for the repair almost a month ago and still have not had repairs done. They sent someone out, marked the areas, and never came back.

Because I didn’t use their lender and title company very hard time to obtain the keys

Overall experience was not the best… communication was not great. I had a few issues come up and lack of communication. I was told if we have questions, someone would be an assistance. Had some landscaping issues, work order was placed and they showed up after 5 pm. Someone was suppose to be there to assist and communicate back with me because I was not home at the time of the appointment and no one was there to communicate to even let me know the work was done.

Once moved in some issues with the build were brought to the attention of the builder. They promised to resolve the issues and so far have not. They left behind concrete shoe track marks in the driveway (all across) and can’t be bothered to call me back or respond to any service request. I haven’t been called, texted, or contacted in any way since the issues have been brought to their attention. On the website there is an option to place a request, which I have, with no response. There is no phone number to call.

Salesperson lied or did not know services he said were included were in fact not. Floor plan was different from model with closets, only after saying something did they address and then we had light switches that went no where. Most importantly, look at the Management company they hire for the community. If you want simple things like gutters, fence or to screen a porch it could take months for approval. The rules that apply to you as the homeowner do not apply to the builder either. I am greeted to cement trucks 5 days a week at 5am as they begin construction, but I cannot get “an approved style fence” for two months because it took 16 phone calls and 6 emails to get something done. ... More

Pulte Homes sells you on the pricing and incentives for the new home build. However, once you are hooked into the process, their lack of communication, disorganization and not meeting timelines was more than a new buyer should handle. I kept expressing to them that home buyers only purchase 1 or 2 houses in their lifetime, why do they make their process unbearable? I was many times close to cancelling the deal and forgoing the Ernest monies. However, I did not because I really like the lot of land the house was built on. I also felt like they took advantage of me because I was a remote buyer and not there weekly to check on progress. This is my third house purchase and this experience was 2/10. Pulte needs to do MUCH better. ... More

I should have walked away even before closing on home. Mario (the builder contact) is a joke and not take your issues seriously, even lies. His mgr. Kenny allows this to happen obviously. The warranty shop has been responsive to my issues. Rebecca is now back in the picture from maternity leave and now attempting to clean up the mess I’ve had. I’ve submitted many work orders to be completed and I just closed on home 02/16. I’m hoping that everyone doesn’t have an experience like this. Not what I expected for a big purchase and new construction home!

The home buying experience for Pulte/Centex was not a pleasurable one that’s for sure. The entire financing process was a joke. People not responding, not reading through documents submitted, delayed reviews of time critical pieces of information, more than I care to write in this review. This was a fumbled, mismanaged and unprofessional way to handle people’s financing and overall one of the worst interactions I’ve had as a consumer. It didn’t stop there, on the building side of things, during our final walk through we noticed a worker decided to urinate in the master bedroom closet. The construction manager apologized and cleaned but hopefully replaced the carpet and the padding underneath. We found some things after we did our own inspection that needed to be fixed. For the most part those items were fixed. The swells on the side of the home are flat and pool water up. That has been the concern from day 1. Instead of fixing the issue Pulte warranty decided to send landscapers out to see the area.. Well it’s been about 3 weeks now and the problem persist, and the grass hasn’t grown. We had some minor electrical issues and drywall issues with the home after move in. The contractors came out and fixed them. Other than that it’s been me making trips to home depot to fix things as they’re discovered. Dealing with Pulte Warrenty has done nothing but waste my time / money waiting around for people to show up that don’t show up on time or don’t even show up at all. Overall I wouldn’t recommend buying a Pulte / Centex home. Sure this could be a bad experience from one person but when a company drops the ball in just about every phase of the home buying experience, it shows how unprofessional the company is and should caution potential buyers. It’s more than likely this review will not be seen but for those who do see it I encourage you to get financing elsewhere, hire an independent inspector and take what this builder says with a grain of salt and do your own research. ... More

I would never again buy a home from them, this has been a nightmare. I felt like we moved to a used house and not a new house, what you see on line is not at all what you get. Buyer beware. We have lived here less then 30 days and already have a list of issues not done well, or not yet fixed. Even on move in day, there were concrete chunks in the yard, the sod was horrible, the glass doors where all full of scratches, there is a soft section in the floor, paint was bad in multiple places, back dorr rubbed the paint right off. Strongly subbest using a different buyer. Even the sales lady who was so adamant about closing on that day (to get her incentive I am sure, has not contacted us, come by or anything since the day we picked up keys, and at that she was not here to get keys, go elsewhere ... More

The loan process literally took until the week before I moved in which was 2 months after my application. I understand processes take a while, but better communication and site updating would be great. Waiting last minute like that ended up costing more to move then if I had a couple weeks to prepare. Workers were still working on homes around me. This led to trash being blown into my yard everyday, plus waking on my newly laid sod. Which coincidentally isn’t growing. I can also say that the port a potty in the yard didn’t help, but also stunk. Maybe I am picky, but the port a potty would have been moved down to another construction area before I laid the sod and a barrier fence should have been put up to prevent the trash before I had to call and say something. The gutters are blocked with trash, we still pick up trash daily from the yard and street, and the run off behind the houses is filled with building material trash. There are a lot of kids around here. Keeping the street clear of rocks and nails would be considerate. Also, driving slower would be appreciated. Two other major issues found before I even made a payment. My handrail for the stairs is not properly mounted and the ceiling above the AC, the paint is cracked and you can see a gap. Other than these issues so far, working with Ruben and Kara was the best part. They were always available and easy to speak with. They did what they could to ensure my concerns were addressed as quickly as possible before the move in. ... More

The process was stressful, loan process was a mess. Title work wasn’t even sent to title agent on day of closing. Trash, nails/bolts and weeds left under sod. Sod was dead writhing 48 hours. Thing that were suppose to be fixed, not fixed. Felt builder didn’t care once paperwork was signed.

Sloppy work, and dozens of issues from the moment we moved in. Project manager Reuben scared my wife by showing her a picture of an alligator he saw on the lot after I told him she was afraid of alligators. We showed him some issues and he didnt apply the fixes to the house. We still have a big stack of extra boards they haven't taken away. Cracked bricks, ungrouted areas letting bugs in, warped doors, unfinished screens, unpainted areas, scratched mirror holes in the drywall, cracked garage door support, messed up landscaping, no peep hole installed, doors not latching properly, dozens of nails scattered throughout the mulch and the list goes on. I was also told the home would have hurricane windows and it didn't happen. Happy with Brittany and Ryan and the work they did, but I'm not happy with the workmanship, or effort of the project manager or construction team. I saw when the house was going up that the work being done by other project managers was better, so I'm really disappointed. I'm happy with Brittany who is working to resolve, but I wish she didn't have to. ... More

My experience with my builder Tristen was great. I must say he gave me his word to address any issues and please with his urgency to get things done. I can’t say the same for the sales agent. It has been one inconsistency after another. Forget about have visual communication about an exchange and he would deny it all. We were told by the sales agent that a temporary mailbox would be installed in the community and a mailbox key would be issued at closing. It’s almost 2 months and yet to receive a mailbox key let alone communication regarding the mailbox. Would I refer my builder Tristen to potential buyer, absolutely! However, I would not recommend building with Centex. I’m quite disappointed. ... More

I feel like I was pushed into thinking all the issues at each walk through would be completed and any issues would be fixed asap. The only person who has been great so far and actually communicates is Doug my service manager. My electrician no showed for a outlet that is missing which is a code violation. Made me miss a work day using PTO even after confirming that morning! My upstairs tub leaks but thankfully Doug is working on that finally after Dallas just ignored the issue since one week after moving in the home. The pain comes off with one wipe on every wall. The exterior doors have to be slightly cracked in order to actually lock them. Doug is also working on that but I have to wait and see if he comes through unlike the incident with the electrician "who was coming". Steer clear because the whole neighborhood group on social media is talking and nothing but complaints with the new homes that should not be an issue for a new home. Also, Taylor isn't any better when my realtor reached out to him/her they said someone would come look at the issue and well lets just say, that NEVER HAPPENED. I regret buying this home now dealing with all the frustrations. ... More

Everywhere you look you find something new that needs attention or fixing. Great response in the beginning. Then you give them a 10 as a rating and then it all disappears. Can not get a schedule for getting the fixes you identified and handed in. No follow up from anyone in the company. Poor craftmanship on just about everything. No pride in any of the work/craftmanship. Too much to complain about, and it has been weeks and if you don't reach out to say something you will never hear anything. Every day is something new. It is a terrible feeling that you bought a house and are on your own. After such a short time. Learn to fix it yourself, you will be better off. ... More

We have found several issues within the 30 day warranty of initially purchasing the home that makes us question if the home can support or last us in the long run. The fact that they don’t finish painting the garage is another issue. This was not mentioned during the purchasing process. We have found a water bottle in our background full of urine. It was removed, however why was it in our backyard to begin with? They give you 1 point of contact for the 30 day warranty, which is time consuming because that person has 20-30 other things to do in addition to helping us. A dedicated person would have been more helpful and less stressful. The 30 day warranty should be extended to 60 days because we are still finding issues within the home. ... More

I made my first home purchase in the USA at Centex/Pulte and my experience was unfortunately pretty bad. My house came with no refrigerator, washing machine, tumble dryer, curtains, cabinet handles. In addition, irrigation does not work right, a lamp has already fallen in 2 months, shower loosened, among other problems.

Sub standard quality of work and material. Not qualified worker or supervisor except one per I dealt with.

I have to paint garage if I have known, wouldn't purchase a house

I started out with happiness and then it went to, "got the sale nothing more for homeowner". I have been in my new home for 2 months and unable to to get weatherstipping on 2 entry doors. One door had none from the start and still waiting, the other was in pieces and needed to be replaced, still waiting. Took a month to get someone to fix my garage entry door due to the fact it would not close to lock. I have submitted 3 service request and emails asking to fix these items. So, my experience has not been a smily face for a new homeowner.