Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 3159 homeowner reviews to learn why they are the right team to build your new home.
Centex Homes
has 4.2 out of 5 stars in All Areas
3159 Reviews in All Areas
Customer Reviews
Not happy
- Vasilios P.
- Verified HomeBuyer
- April 05, 2023
- Conway, SC
All started out well but many issues came up and repairs were scheduled and missed by contractors. Calls weren't being returned by the supervisor and we had to leave multiple messaand texts to get a reply. Our issues are still not resolved after occupancy of 2 months now. I would never buy again from Pulte.
Centex Homes responded:
Hi Vasilios, we apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! Please send an email to customersupport@pultegroup.com with your address and contact info so we can assist. ^TP 
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 2
Pass
- Andres G.
- Verified HomeBuyer
- March 29, 2023
- NEW BRAUNFELS, TX
Low quality shower doors. Rocks all over the area that were never removed, left over wires and trash under the sod.. The Sod can’t grow from all the rocks and materials underneath. Low quality shower doors which both have broken. Counter tops and back splash very low quality. That’s just some of the standards used.. Supervisor inspector did his best for the time and materials given from Sales and management.
Centex Homes responded:
Hi Andres, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Horrible building experience!!
- Craig W.
- Verified HomeBuyer
- February 13, 2023
- Concord, NC
So our sales experience was amazing. The rep was personable. However, the build process is where we had lots of difficulties. Centex clearly contract workers that do not share their vision. There are just too many things that have to be fixed up to and even well after closing. This was not a good experience.
Centex Homes responded:
Hi Craig, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Your warranty will pretty much expire the day you move in.
- Natasha N.
- Verified HomeBuyer
- February 09, 2023
- Katy, TX
Paint everywhere in the home. Floorboards are always coming up. Standing water in backyard. Uneven structures inside home.
Centex Homes responded:
Hi Natasha, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you, if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Lack of accountability with the warranty department and low end contractors with no integrity
- Brandon B.
- Verified HomeBuyer
- February 02, 2023
- Jarrell, TX
I closed over a month ago and have the same issues i had before closing. They told me we will get all this taken care of and even wrote up a form we both signed and told me within a week it will be done and its been over a month and I have been no showed several times and now just getting blown off with no help. Just need some accountability to keep checks on people
Centex Homes responded:
Hi Brandon, thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Poor
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Katy, TX
Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process
Centex Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 4
Trustworthiness 1
Value 4
Responsiveness 1
Followup for repairs terrible
- terry H.
- Verified HomeBuyer
- February 02, 2023
- Wesley Chapel, FL
Closing was put off because u didn’t have all documents ready. Also repair issues no one showing up and taking care of issued
Centex Homes responded:
Thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Very frustrated with quality
- Blake F.
- Verified HomeBuyer
- February 02, 2023
- Van Alstyne, TX
The quality is horrendous. Paint runs everywhere. Things we blue taped to be fixed were not done we were even told by the build that he watched the painters take off blue tape and do nothing. Missing flooring, missing caulking, hole in the pantry, stains on the carpet. Yard looks like crap looks like they threw it together in an hour which they did on the day of closing. Patio has line where they left a hose when it was drying. Trash everywhere in the yard from the trades working on other houses. Sharp Nails sticking out on hand rails on stairs (they finally fixed)and filled the holes with ...
Centex Homes responded:
We are so disappointed to hear that there are so many concerns in your new home. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the situation along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
MR
- Kehinde A.
- Verified HomeBuyer
- January 20, 2023
- San Antonio, TX
customer service not helpful. they promise to get back to you but they never do. Very quick to use or say 'not under warrantly' as a safety blanket, without waiting to listen to what the concern are. My construction manager cody was the only good thing that happened during the buying process. The sod(grass) is no good at all and is not covered in the warrantly. I am just learning to adapt to the new home and having no help from customer service.
Centex Homes responded:
Hi Kehinde, we were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Disappointed, my brand new home has so many flaws
- Marny W.
- Verified HomeBuyer
- January 14, 2023
- Van Alstyne, TX
Still have several open issues 45 days after close. I believe that all my open issues will be address eventually
Centex Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Wouldn’t recommend
- Anonymous
- Verified HomeBuyer
- November 10, 2022
- Kissimmee, FL
Wouldn’t recommend. Poor experience for my first home
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 4
Displeased
- William S.
- Verified HomeBuyer
- October 13, 2022
- Houston, TX
We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.
Centex Homes responded:
We are thrilled that you are pleased with your home. Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ...
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
OK and over priced
- Anonymous
- Verified HomeBuyer
- October 06, 2022
- San Antonio, TX
Overcharging for houses that don’t have fans or garage door openers. Then telling me by not putting fans and garage door opener that I’m somehow saving money which is not at all.
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 1
Responsiveness 4
Pulte
- Victor E.
- Verified HomeBuyer
- October 06, 2022
- TOLLESON, AZ
Waiting almost 3 months for minor repairs, I think that’s long enough!
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Used car salesmen
- Marcus A.
- Verified HomeBuyer
- October 05, 2022
- TOLLESON, AZ
They only do the bare minimum and no follow up on issues.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
New home experience
- Anonymous
- Verified HomeBuyer
- October 05, 2022
- Fuquay Varina, NC
The quality of the home is very average. Lots of issues would have just required an extra few minutes when it was being constructed/installed. Overall construction is just somewhere between poor and average. Just disappointed.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Do NOT recommend
- Laura Y.
- Verified HomeBuyer
- September 06, 2022
- Myrtle Beach, SC
This was the most frustrating and horrible home building/buying experience I have ever had. The construction was sub par. There were constant issues that needed correction. My husband was fixing an electrical issue within one week of closing/moving in that if had gone unnoticed could have started a fire. I will never buy from or recommend this company to anyone.
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Centex Homes - I went to closing all the way from Tennessee to Florida than
- Anonymous
- Verified HomeBuyer
- August 03, 2022
- Kissimmee, FL
I went to closing all the way from Tennessee to Florida than find out they hadn't been finished my house that's happened 2 times
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Centex Homes - The construction manager was very unresponsive throughout the
- Caleb P.
- Verified HomeBuyer
- July 28, 2022
- Zephyrhills, FL
The construction manager was very unresponsive throughout the process. Our lawn was completely dead when we moved in due to the lack of care/watering. We have also had a variety of issues with the house since moving in.
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 3
Trustworthiness 3
Value 4
Responsiveness 1
Centex Homes - It isn’t a good time to have a house built right now.
- Tanya T.
- Verified HomeBuyer
- July 27, 2022
- NEW BRAUNFELS, TX
It isn’t a good time to have a house built right now. Hard to find skilled labor who cares about their product. Unskilled labor is getting the jobs moved forward at the homeowners expense. Doesn’t seem like anyone cares about their BRAND. Check out the Facebook posts of the neighborhood you are buying in—I may have gone with another builder if I had. If you can wait to build and let the frenzy pass, I would.
Centex Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ...
Total Score 2
Quality 1
Trustworthiness 3
Value 1
Responsiveness 3
Centex Homes - We have been concerned with all the repairs that have been necessary
- Judith O.
- Verified HomeBuyer
- July 16, 2022
- Davenport, FL
We have been concerned with all the repairs that have been necessary in a new constructed home. Our experience with the construction managers has been outstanding. Don’t think we would purchase another Centex home.
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 1
Trustworthiness 3
Value 2
Responsiveness 4
46 days past our closing and we still haven't moved in fully due to punch-list not completed!!!
- Gerald R.
- Verified HomeBuyer
- July 12, 2022
- Murfreesboro, TN
I'm just going to say the project leads Cody, and Abbi seriously dropped the ball on our home. We were forced to close or be charged an additional 500$ a day until closing. We are 46 days past our closing and we haven't finished moving in due to long list of punch-list work that needs to be completed. The quality of finishing work is abysmal, and even after 3 attempt of I-worc trying to fix their horrible paint/caulk job we are hopefully going to get results from a new sub-contractor. When the best that our project lead Abbi can say to us is that your house is livable there is a problem. ...
Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Poor materials used. Finish work substandard.
- Anonymous
- Verified HomeBuyer
- June 02, 2022
- MARANA, AZ
Find a more reputable builder. Buyer beware. Do your homework
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Avoid centex
- Anonymous
- Verified HomeBuyer
- May 18, 2022
- Hebron, OH
Haven’t had a ton of issues with the home yet other than some minor stuff. Never buy a centex home until all items are completed before close. I moved in late January and still have no yard other than mud. I understood that it would not be completed due to weather but was under the impression that those things would be completed in order. They do not move in order and currently houses that closed a couple weeks ago already have yards. On top of that they refuse to give answers on anything.
Centex Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns, and contact information so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 1
Not great experience. A lot delays, since from the beginning. Sales person didn’t told us the true story.
- Jean T.
- Verified HomeBuyer
- May 16, 2022
- Summerville, SC
What is supposed to be ready by October/ November, didn’t even started until October, unfortunate Who is having to extend my lease for a short term and pay stratospheric amount for my rent, is Me not Pulte, who is having to pay extra storage for my furniture and belongings it’s Me, not Pulte. Back in April I was told my house would be ready by August/Sep… here we are in October. Sad. Worst experience ever, for me and my family. So, there is noting to celebrate here… Do what you have to do.
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
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