Centex Homes Reviews
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What Homeowners Have to Say About Centex Homes.
Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 3159 homeowner reviews to learn why they are the right team to build your new home.
Centex Homes
has 4.2 out of 5 stars in All Areas
3159 Reviews in All Areas
Customer Reviews
Do not trust the date in which they tell you (add 6-8 months).
- Steven T.
- Verified HomeBuyer
- May 11, 2022
- Summerville, SC
Do not trust the date in which they tell you (add 6-8 months).
Centex Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Marginal work and communication
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- Verified HomeBuyer
- May 04, 2022
- La Grange, KY
I have crooked bricks in the exterior, missing quarter round, vinyl floor planks moving and oh the internet cable was not laid for the entire phase two group. I have been operating off hotspots and I telework. How does a critical work item not get executed during a project, it’s baffling. Who know when it will actually get done. I will pass on this experience with any one interested and continue to inform anyone who will listen.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 2
Poor workmanship and materials
- Patricia C.
- Verified HomeBuyer
- April 13, 2022
- Taylor, TX
Poor workmanship and materials, they don't follow up on things they promised to do, warranty work takes an extra long time. I would not purchase another Centex/Pulte home.
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 3
Value 2
Responsiveness 2
Centex Homes - As a first time home owner the experience was not great.
- Ariana A.
- Verified HomeBuyer
- April 06, 2022
- NEW BRAUNFELS, TX
As a first time home owner the experience was not great. Not only with the constant delays but also with the materials. With what I picked to the cabinets and floors to having to get something else because they no longer had the products. With the floors they put carpet in the wrong area therefore when it came time to place the vinyl they no longer had the material. There was also a crack in the cabinet which they just tried painting it to fix it. Also, after closing there was a number of issues. The AC not working because near the breaker something was placed upside down, my sod took weeks ...
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 2
Trustworthiness 3
Value 4
Responsiveness 2
Centex Homes - I wish I would’ve hired a 3rd party inspector instead of me finding
- Christopher B.
- Verified HomeBuyer
- April 06, 2022
- Leander, TX
I wish I would’ve hired a 3rd party inspector instead of me finding all the issues myself. I’ve built before with another builder and expected the same experience. Well that didn’t happen. Ironic that this survey came the day after finding the latest issue. Irrigation person came out to fix a sprinkler head. In the process he discovered that Zone 6 was out of the schedule. He turned it on to test and discovered that the line was broken under the sidewalk in my neighbor’s yard. A deliberate cover up to get us into the house. On top of that, I had to press for the sprinkler head to get looked ...
Centex Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ...
Total Score 2
Quality 2
Trustworthiness 1
Value 3
Responsiveness 5
More of the same
- Jose N.
- Verified HomeBuyer
- March 09, 2022
- Wesley Chapel, FL
During the sales, they were the ones who suggested a completion date that had a 2 months float. However, they completed the house 4 months after the date they provided. They did this just to get our initial deposit. Craftmanship is not the best, the light fixtures are as cheap as they come (in a $359K house we were expecting more). They backyard does not have the proper slope and grading so is always wet and cannot be used. I have been trying to have them fix this for 3 months now and all they do is give excuses. They gave me a closing date without the final inspection and appraisal been ...
Centex Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
quality of work was terrible and resulted in us being 6 weeks late in closing.
- Ronald W.
- Verified HomeBuyer
- February 08, 2022
- NEW BRAUNFELS, TX
Once we got people from Centex that were higher up the chain our home the whole process improved. But overall it was not a very good experience. Example: the entire sewer system was left unattached to the main line. Had we not caught it w our home inspector it wouldve been left that way!!!!
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Disorganized
- Anonymous
- Verified HomeBuyer
- February 08, 2022
- Durham, NC
I am not very likely to buy from this builder again.
Centex Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
We loved working with Pulte until halfway through the building process. Whether disorganization, outright lies, deflecting responsibility- it was a disaster.
- Robert B.
- Verified HomeBuyer
- November 23, 2021
- Louisville, KY
The mortgage side, title side, insurance we’re all great to work with, but Pulte needs to allow its team more control over their vendors. The detail work was below expectations, that’s even when they decided to show up. Closed 2 months late and it’s a real shame our first home buying experience went this way, rather not do it again
Centex Homes responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com
Total Score 2
Quality 4
Trustworthiness 1
Value 5
Responsiveness 1
That is was 2 months late and I would have bought something else if I had known the real timeline.
- Anonymous
- Verified HomeBuyer
- November 23, 2021
- San Antonio, TX
The house is great but more care should go into the actual homeowner experience. The floor plans need slight adjustment and there was no thought on this location with the warehouse, street and train all so close. Really needs a thicker wall around the perimeter. It makes living here very untenable.
Centex Homes responded:
Thank you for letting us know about these issues. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com.
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Quality control very disappointed with the lack of cleaning done on this house.
- Coleman P.
- Verified HomeBuyer
- November 03, 2021
- NEW BRAUNFELS, TX
Very disappointed over all with lack of quality control. This id our second Pulte home an the first was so much better than this !!!!
Centex Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Centex Homes - poor fit and finish work.
- Eugene P.
- Verified HomeBuyer
- October 12, 2021
- Durham, NC
poor fit and finish work. no flexibility. difficult to resolve issues. was lied to numerous times during construction
Centex Homes responded:
Hi , We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Nothing much stood out from this builder. Slow process and never hit any deadlines.
- Rolando M.
- Verified HomeBuyer
- October 12, 2021
- Missouri City, TX
Our point of contact was horrible and the building process was very slow. Really disappointing when other homes that started after ours, were completed before. Our closing date was moved almost 1.5 months.
Centex Homes responded:
Hi,
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com.
Thanks ^AH
Total Score 2
Quality 3
Trustworthiness 2
Value 4
Responsiveness 2
Centex Homes - Lack of sense of urgency and detail
- Anonymous
- Verified HomeBuyer
- October 12, 2021
- Lakeland, FL
Lack of sense of urgency and detail
Centex Homes responded:
Hi, ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Must have been better!!
- Anonymous
- Verified HomeBuyer
- October 04, 2021
- Leander, TX
The way the builder interpreted Centex and Pulte is somewhat misleading. There was a reference to Centex whenever a question of standard and quality comes. Though Pulte acquired Centex, the builder take pride in being a Pulte owned, the quality of construction and handling of issues is not upto the mark. My friends who constructed through Pulte had a better buying experience and warranty claims. We somehow felt that the Centex tag on them became a reason for skipping many items on the build quality.
Centex Homes responded:
Hi, ...
Total Score 2
Quality 2
Trustworthiness 2
Value 3
Responsiveness 4
Centex Homes - The backyard is so soggy and it retains water due to which I
- Rajesh C.
- Verified HomeBuyer
- September 07, 2021
- Wesley Chapel, FL
The backyard is so soggy and it retains water due to which I have complained to the warranty team however they are not taking responsibility. It not even been month since I have moved in.
Centex Homes responded:
We are disappointed to hear that our warranty team has not been efficient at addressing your concerns. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Disappointed
- Crystal C.
- Verified HomeBuyer
- August 04, 2021
- Leander, TX
My home was not completed when we closed, it has been over a month and a half that we closed and still no one has come to my home to paint over 40 drywall patches and tags that had to be corrected after closing. For them to come complete the tags around our house it took them one month after closing. I really wanted to love my experience with Centex/Pulte but I am completely disappointed by the work and lack of interest that was put into this home.
Centex Homes responded:
We are so sorry to hear that you had a disappointing experience and are dealing with unresolved concerns in your new home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of the concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Communication is not good.
- Matthew L.
- Verified HomeBuyer
- June 08, 2021
- La Grange, KY
The lack of communication is almost enough to make you wish we bought somewhere else. We have had issues with our closing date, our driveway, the HVAC and the landscaping in the backyard. All other issues are to be expected and are small. It has been a frustrating experience. The communication is horrible. Driveway was in disrepair since the day we moved in (nobody told us about this until we went to do the final walk through the day of closing). We were told over and over the drive way would be torn out and replaced. Dates have come and gone and I still have no idea when it’s going to be ...
Centex Homes responded:
We are so disappointed to hear that you have had so many issues with your new home and are still waiting for some items to be repaired. We would like to help escalate this situation and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of the unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 1
Value 4
Responsiveness 1
Centex Homes - Overall buying experience was poor.
- Anonymous
- Verified HomeBuyer
- April 08, 2021
- La Grange, KY
Overall buying experience was poor. The house was not complete at closing. I drove to the house after closing only to see painters inside doing repairs that should've already been completed. It took over a month after closing to get the correct appliances delivered. The driveway surface was damaged from ice during construction and still has not been addresed almost 2 months after closing. It is a nice house, but due to the overall buying and closing experience, I would not recommend Pulte.
Centex Homes responded:
We are so sorry to hear that you had an unpleasant experience building your new home and are struggling to get your issues addressed. We would like to escalate these concerns and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Centex Homes - Quality of workmanship is not there.
- Jason P.
- Verified HomeBuyer
- April 02, 2021
- SAN ANTONIO, TX
Quality of workmanship is not there. Doesn’t seem like any quality control is in place (I.e. step by step inspections, etc). Lack of communication during closing process and being told less than 24 hours before closing that it wouldn’t be ready for another week or two. Left us having to scramble to make living arrangements since we had already sold our other home two days prior. Once we moved in, there immediately was a leak in the home due to plumber not tightening the master shower drain all the way during construction. This led to holes having to be cut in the kitchen ceiling. They ...
Centex Homes responded:
We are so disappointed to hear that you have unresolved concerns in your new home. We would like to learn more so we can address this situation accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Defects
- Gabriela C.
- Verified HomeBuyer
- December 10, 2020
- Houston, TX
My house has defects and it is not regular, it is on two floors and the upper floor sounds and they do nothing to fix it, they say it is normal, as it will be normal, it is a new house and it should be fine
Centex Homes responded:
We are so disappointed that you aren't happy with your new home but we thank you for taking the time to leave a review as it is essential to us as we work to better the new home build process for our customers. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and include your address and contact information. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Centex Homes - My concrete wall need to be fixed but know one shows up, I’m
- Tila A.
- Verified HomeBuyer
- December 10, 2020
- Pataskala, OH
My concrete wall need to be fixed but know one shows up, I’m telling them to fixed it and the ceiling paint is bad, my. Backyard is all being crack. I have referred my friends to centex but I’m really upset with the builder. I’m not going to refer my friends and family to this builder .
Centex Homes responded:
We are so sorry to hear that you are having a frustrating time getting your issues addressed. We would like to help and would greatly appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Adair Park
- Anonymous
- Verified HomeBuyer
- October 22, 2020
- Leland, NC
We have only lived in this house 1 month and the ac has already leaked into the ceiling causing drywall damage and mold. The AC was wired wrong and ran 24/7 for a month causing the ac unit to leak and our electricity bill to triple in cost. There was also things promised at closing that never got fixed and the vent in the roof was not sealed causing rain to leak into our attic. We have not had a great experience and would not buy a home from this company again.
Centex Homes responded:
We are so sorry to hear that you have had a negative experience working with us and are dealing with unresolved concerns in your new home. We would like learn more so we can assist appropriately and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AS ...
Total Score 2
Quality 2
Trustworthiness 2
Value 4
Responsiveness 3
Centex Homes - The house wasn't done when we went to closing.
- Pitshou B.
- Verified HomeBuyer
- September 24, 2020
- Louisville, KY
The house wasn't done when we went to closing. centex assured us that they were going to everything done as we moved in, but it been 2 months now since we moved and the house is still uncompleted. We're thinking of bringing this issue to court.
Total Score 2
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
House Build
- Anonymous
- Verified HomeBuyer
- September 15, 2020
- Aubrey, TX
During the build process, I did not think it would be as rough as it was. Going through four field managers was not necessary. Having to update them weekly on issues, keep repeating issues each week. The lack of responsiveness to issues was unbelievable. If client points out a problem, I would think it would be fixed at that stage and not months later. Or just let slip by as if it was never brought up. Also trades not caring about other trades work, which is normal but it was prominent. I was not able to receive a straight answer from multiple people. Each person would give me a different ...
Centex Homes responded:
We are so sorry to hear that you didn't have a pleasant experience working with our team. We have provided this feedback to leadership so they are aware but also welcome you to send any additional information or outstanding concerns to customersupport@pultegroup.com so our team can look into them. Thank you for leaving a review. ^AS ...
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
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