Centex Homes Reviews

For the price paid for the home, the quality,materials, and workmanship is very poor.

I was greatly disappointed with Centex. While the models of homes I saw seemed built to standard and maximum code, I quickly discovered this to be false. In the Month of November when I arrived to ensure the framing, and roughed in plumbing and electrical were to code I discovered that Centex hires subpar “contractors” who disregard building safety code. Upon my inspection I’ve found broken beams that the plumbers left compromising the structure of my home. The building manager at the time was Tim and I was disturbed to learn that he wasn’t planning on replacing the beams if I hadn’t discovered them. Once the broken beams were replaced, I moved on to the exterior sheathing of the house. It was to my dismay that I discovered 30 nail holes where the “framers” missed the beam. Once again Tim was not going to caulk these holes in order to prevent water infiltration into my home had I not insisted this be done. Any quality professional in the trade would know this a non-negotiable fix. My “final” walk thru was January 31st 2020. At the beginning of the walk I discovered the vinyl siding was wavy and bubbled. When I pointed this out to Tom the new building manager his response was “there is nothing I can do about that it’s the nature of siding.” This comment further solidified that Centex does not value industry standards and quality building. During the interior walk I discovered that the main wall in the great room was so bowed in the middle that when I placed a level on it I was able to rock it back and forth. When I showed Tom this, he used what would be his now standard line “there is nothing I can do about that.” I explained to him that I would not close on the house until everything was perfect. He quickly back peddled and said “I’ll talk to my boss.” During my walk of the kitchen I found that “contractors” drilled straight thru cabinet with a screw. I told Tom about this and he said “that’s how Centex does it.” I reiterated that I am not closing on the house until it is perfect. He once again said “I’ll speak with my boss.” As you can see my overall experience with Centex was poor and I would highly recommend new home buyers to avoid them. There is glimmer of hope, while the building standards were nonexistent, I must give recognition to our sales Rep Ivey. Ivey was extremely helpful and professional throughout the entire process. Ivey seems to be the only quality member of the Centex Team. ... More

Tried several times to speak with Field manager and got no attention.Really surprised that no one pays attention to home buyer

My wife and I were so happy to have gotten a brand new home. That is, until a week after we moved in. We'd found smudges on our paint, the builders had used our microwave during construction and didn't clean it, the painters left a pile of trash painting paper crammed under the oven, carpet nails protruded up enough to stab both of our feet when we walked barefoot, the glass shower door collides with the bathroom doorknob, indoor paint was used to paint the entire exterior back porch wall, the garage door had peeling paint(and when it was finally repainted, they painted it shut), several cracked tiles in the kitchen, countertops were sharp-edged(and actually cut my wife's arm), trim and molding was improperly installed, the underside of EVERY windowsill was unpainted, the master bedroom window leaks when it rains, and the twelve page list goes on. When we addressed these issues with the builders, we got a number of fun responses, like, "the carpet nails are supposed to be that way," "I don't know why it's doing that," "oh that's not us, that's the window people" (and when the window people came, "oh that's not us, that's the builders"), and when told that this shoddy workmanship is unacceptable, "you have the right to feel that way, but we take pride in our work." Wrong, sir. You take pride in cutting corners to save time and money. If you took pride in your work, this house wouldn't require major repairs by day 14. If my wife and I wanted to buy a fixer-upper, we wouldn't have shelled out $214k for it. We wanted a brand new house that looks and acts like a brand new house, and your pride failed to deliver. Anyway, after a few weeks of my wife relentlessly keeping on them, and after a few weeks of siccing our awesome real estate agent on them, they've been slowly and begrudgingly repairing things. We've had to practically supervise them in their work, however, because they'll try to cut corners even on their repairs and pull the wool over your eyes, if they can. A few days ago, we found that the leaky master bedroom window sill is now spongy, and moves if we press on it, undoubtedly as a result of water damage from rain leaking in. Summary: it has been a most unpleasant experience, the realization that our new home isn't a quality new home, dealing with Pulte, and having to fight tooth and nail to get them to do their job and do it right. Oh, I nearly forgot my favorite lie they tried to feed my wife: Construction supervisor: "This is the first time we've had these kind of problems. Your neighbors didn't have any issues." My wife: "Really? That's strange, because when I told them about our problems, they said, 'we've had the same problems, too!'" ... More

I am not happy overall

Poor quality

Never got proper keys or mail box keys. Made me pay for it without ever receiving. Salesman said 370 on house deal. Then they flipped back to 375. Leak in bathroom upstairs. Still havent dry walled the ceiling back in. Brand new air conditioning issues. 3 man holes out front that no one has addressed. Very disappointed.

It’s a Good House when you’re outside, Looking at it, But when you look in every detail inside the house you will see lots of problem, the doors are not properly aligned door jamb and all the woods have damage/dents, the concrete slab at the back of the yard is deteriorating, flood on both side of the house, no street light even we reported it to centerpoint, field manager never replied to your txt about your concern, contractor really rush to build the house

Extreme lack of communication and responsiveness, numerous issues since closing that are still unresolved, multiple plumbing issues, nothing good to say about our experience

Great home

Bryan the field manager its been very helpfull and super polite other than that nothing more to say

Terrible.. never have I ever had such a terrible experience buying a house. This is my third one and by far the worst one . No one returns phone call , everyone waits till the last minute to ask for this or that. Talked to a cpl neighbors and basically had the same experience. If it wasn’t for having so much time invested in it, I would have backed out and went else where.

Unnecessary arguments over move in dates, for a new home there was quite a bit of things that needed to be addressed. Outside of the blatant flaws that was all over the home, the first night my decorative piece on the top of the blinds fell on me in my sleep, there was blue masking tape on my ceiling that I can’t reach, no seal for my shower to the floor, my towel rack in my master bathroom wasn’t screwed in completely resulting in damage now in my bathroom from it scraping, the workers around my home have zero respect. The portal potty is right up against my driveway when they could easily move it to a more comfortable area. They also blast their Mexican high pace music in the night, and they have thrown a notable amount of trash into my back yard, the strangest item I had to clean up was a sweaty soul to a shoe. Last comment I would make is after the home wax built, everything was absolutely filthy. Believe it or not, their mortgage arm was significantly worse to deal with. ... More

Cheapie Build Check carefully

It began with miscommunication from the initial visit to the office. The staff were amazingly receptive and accommodating. We heard exactly what we were looking for with our expectations and the VA loan we were applying for. The rate was below 5% and the incentive monies were a great perk. We’re were told there would be a smart home package, appliances included, and a promised rate lock with a fair home price. Turns out we were confronted with a rate increase, no smart home package, no flexibility on price due to the failed promised rate lock, no appliances that were promised, and a rediculous amount of in house (Pulte monopoly) closing costs. We backed out of the deal. Centex home was a solid build for the price. We eventually were convinced to come back to the table with a large reduction in home price with flex monies promised. Dealing with Centex/Pulte group is not an experience I would recommend for any first time home buyer. Nothing was ever put into writing. Only false promises to make the deal. We felt like a number and not heard by Pulte/Centex. ... More

We are deeply disappointed with the poor quality of customer service we have experienced since closing on our house. Despite our efforts, no one has been willing to address the issues we have encountered. It has now been 45 days since closing, and several problems remain unresolved. While I prefer not to mention any names here, it is important for the management team to be aware of the individuals responsible for the Winding Brook subdivision in San Antonio, TX. I wish there were a way to share pictures to illustrate our concerns.

I moved in April 15, 2024 hoping to settle in a new home where I wouldn’t have to worry about any issues first month of moving in noticed that water was leaking from AC furnace drain pipe and had home warranty work done well that issue was resolved. I was then having issues with my AC not cooling my house. This also was happening on the first month. I’m going onto the five months now in this new home and my AC still hasn’t been fixed temperatures get up to 80° and we’re talking about it would be seven in the afternoon and I come home to a 80° house or also my kids have to suffer being in a house that is warm so my experiences have been awful bad and the AC company that’s in charge of warranty work hasn’t been able to resolve this issue. They all come out and look at it and don’t fix anything. Furnace is sweating baseboard. It sits on accumulating mold I just don’t know how long it takes to resolve an issue with the AC and the high humidity that accumulates in the house in the attic So my experience has been real awful that at this point, I don’t feel comfortable here anymore. I’ve gotten to the point where I just want to sell this house and look for a different builder. I will never buy a centex home ever again. ... More

Do you want a new home with blocked showers and bath tubs, get your home flooded on Day 1, with no accountability from builders, then go for Centex Homes. Plus, good luck dealing with rude and unprofessional regional manager Corey G for warranty issues in phoenix area. Worst, repairs didn’t get authorized and now on my own to get things fixed. It’s been one month since purchase and has been an absolute nightmare for me. Make a wise choice and Hope you don’t have to go through the same.

the interior drainage part of the HVAC unit was never installed. therefore every time the AC would run the water from the AC was collecting in the inside AC closet. sitting water for months caused a major gnat/fly issue and a mold problem. currently still trying to get the builder to assist with this issue since this happened due to a lack of checks and balances.

When I first looked at the Centex Cinco Lakes neighborhood I noticed the land scaping was terrible, but I figured it was just the lawn not that important. Wrong. When I did my final walk through the builder Mark told me they'd have the grass in by closing or a couple of days after. It took almost a month of weekly/daily calls with a clay mud yard, white carpet, and two dogs. If I didn't work from home the number of times I'd been misled to think they were coming tomorrow would have cost me my job if I'd had to take off work. On top of that the irrigation system never seemed to stop having leaks. It also started raining and the ground soil was being washed away to the point I had a giant sink hole next to my driveway. After a month grass has finally been put in but now it's lumpy and uneven and collecting mosquitoes in wet spots as the neighbors irrigation flows straight through my yard and the builder is not fixing it because landscaping is not covered under their warranty even though I wouldn't have this issue if they had not waited so long to put in grass and had properly graded the yard. Do not recommend Centex as a builder and the mortgage company was also terrible. They behave as if they are doing you a favor offering you their over priced services and have no customer service or initiative. ... More

Sales Rep Rob not reliable at all Only contacts you when something is needed Main manager Ian, even worst at addressing customer needs. They treat home owners as if they are dumb and have no idea how things work and Zero appreciation. Homes not built with quality and many issues with the home.

Not the right home if you are fairly meticulous and have a high level of attention to detail. The standards of finish on these homes are unfortunately low, including the final cleaning and especially the hasty caulking throughout. Having not been able to attend the final walkthrough, I was very regretful of my purchase when I did see the home.

The poor and lack of communication on what is expected and delivered are to different things. We thought we were getting certain things that wasn't shown but turned out it wasn't even possible. Poor communication with issues doing the building process and many times I had to verify the things that were brought up. If we hadn't stayed on top of things we would have not gotten most of our items correct or right. From door handles, faucets, tiles in bathrooms, pendants and a host of other issues. I would not recommend to any friends or family to buy / build a home with your company period.

The experience was horrible. You are trapped using their contractors and companies for everything. Zero freedom to choose anything different. The divisions were unable to answer questions, pointed fingers at each other for issues and things that went wrong.

Forced closing prior to home being fully built. Builder unwilling to postpone closing buy two days so that I could have an inspection done on a home which was built, instead had to do inspection on home with no gas lines, holes in stucco, unfinished bathroom, etc.. Will never do business with Pulte or Centex again