Centex Homes Reviews

Too many things went poorly throughout the entire process. I would be happy to discuss over the phone.

The poor workmanship on the paint and wood work. Still dealing with issues . Never ends!!!

Below are few items which are really worse than any other builders , poor walls , gaps between carpet and walls , columns not aligned properly , door locks not installed properly , many more , only best part in whole experience is Site supervisor , he was amazing and responsive , but if quality of house or material used is not good , what would supervisor do , I wouldn’t blame on him for sure ,, he is exceptionally good , worst part is creeking sounds all over the house , I personally suggested couple of my friends not to sign up for houses in upcoming pulte properties 55 at the park and Alexander drive . Overall I will give 1/5 for Centex for disappointing me with your quality of work ... More

I have moved in after 2 months of delay, I didn't get my fridge delivered yet. My frames are not completely painted. The final touches are not complete and I have a window that is broken and it is yet to be changed.

When it comes to how the home was built my fiancé was very blind to alot of things. Would I buy another home from centex or refer them to family or friends..no i would not

This was honestly the worst experience of my life. In full transparency there were only 2 people that cared about Elaine and I as a person during this process and that was Jack(builder) and Winn(sales rep). Our closing date was moved several times and we were unsure of what was going on. It felt like we were being treated poorly for not using Pulte mortgage. We elected to not use pulte due to our loan officer Daniel. He was condescending, arrogant and dishonest. We turned down $8000 due to the way he treated us. He was giving us a higher interest rate telling me I would have to put down a 25% down payment to get the interest lower. Daniel was ready to take full advantage of us being first time home buyers.. He also lied to my wife about having documents. I can say that I will never recommend Pulte/Centex to anyone I know. I felt like I was just another house during the the process rather than a person. If it had not been for Jack and Winn I would have opted out of this experience. ... More

Could have been better overall

Builders had great response during the build. Warranty people amazing while during the build. I had an issue with the shower floor, found a tiny hole once I moved in. Through this hole water was draining to the foundation. Reached out to builder and warranty people. Worst response and never took responsibility of this. As a whole, I had a bad experience during loan process and warranty issues.

The inner offices of Pulte Mortgage and Centex homes has to be the most dysfunctional group of misfits ever put together. The experience was stressful and unclear 98% of the time. Paperwork was done 3 times and still never correctly done. Too many to list, this is just getting me mad rehashing this in my mind. Good day!

What they say and what they do are two different things.

This process was extremely difficult. Still have issues with home 2 months after living in it. I’m very disappointed in centex. I choose centex because of the pulte brand and due to home cost. Being a pulte brand I expected a lot more. The cost of the home is literally the only thing that kept me interested in purchasing a home with centex.

The home is beautiful! The site managers are ridiculous. Literally it’s like pulling teeth to get them to answer questions directly. Constantly give noncommittal responses or just don’t respond to them at all. After closing, we were assigned another site manager. Same issue. Takes days to respond. Already had issues with features of our home and had to put in service tickets. I’d suggest another builder. Pulte (Centext) seem to only think of you as a number and just want your money.

From the beginning, communication has been terrible. I am extremely disappointed with our sales representative Andre. I first looked at purchasing the home while deployed overseas with the military using a power of attorney, my father. The house was advertised as April 7, 2019 complete. I loved the house and we were told BY ANDRE that closing would be in May on the 7th AS WAS AGREED TO DUE TO THE FACT THAT I WAS RETURNING HOME IN MARCH. IT WAS AGREED BY BOTH PARTIES TO ALLOW ADDITIONAL TIME TO THE CONTRACTOR ONLY DUE TO POSSIBLE WEATHER DELAYS. In the contract we put May 30th as our final date, in case there were delays DUE TO WEATHER. OUR DISCCUSSIONS BEFORE CONTRACT SIGNING AND AFTER WAS ALWAYS ABOUT THE HOUSE BEING DONE ON MAY 7TH. IN FACT THE FIRST APPLICATION WAS COMPLETED WITH THE SETTLEMENT DATE OF MAY 7TH. HOWEVER, I AND MY FATHER WERE lied to from the start. Once I returned home and began the terrible process of trying to gather information on the house, it came to my attention that no one other than myself were given these dates and in fact the house was scheduled from the start for JUNE 21st. This is only the first problem with communication and I was flat out lied to by Andre who stated he checked with the builders prior to putting in the May dates. We ran into further problems with upgrades. I had 2 representatives go to pick upgrades, due to my deployment, and they weren't given the due diligence or time they deserved. Andre was constantly going in and out and this clearly showed later in the build when we had 3 errors in the upgrades that cost me thousands that I was unaware of because his communication to my representatives and POA was awful. From here on out I hardly received emails about the home and was not notified when the house FAILED INSPECTION. It was only after returning from R&R after being away from my family for 10 months did I find the house progress didn't move and the inspection was failed. To this day it was never communicated why the house failed inspection and caused a 3 week delay in the build process. Further delays in the house were clearly due to builder negligence. TO ADD INSULT TO INJURY THE HOUSE NEXT TO MINE WHICH WAS NOT SOLD WAS COMPLETED WEEKS BEFORE MINE. THIS TELLS YOU THAT THERE WAS NO PRIORITY AND SCHEDULING DONE PROPERLY TO GET THIS HOUSE DONE IN MAY. THERE WAS NO REASON WHY MY HOUSE COULDN'T BE DONE MY MAY 7TH SINCE THE HOUSE NEXT DOOR WAS NOT SOLD AND WAS COMPLETED BY THEN. The poor communication and outright lack of integrity of the Centex sales representatives caused an extremely stressful time for myself and my family. To come home after being away for 10 months to a home that is over a month late than I was promised is absolutely disgraceful and left homeless for 5 weeks because we trusted the original contract. A more detailed letter will follow with more information. I was completely unsatisfied with the service I received from all parties involved. As a member of the armed forces being deployed, I hope no other family has to go through the struggles that Centex caused for my family. It is a shame such a great moment of home ownership has been completely tarnished for us. Due to the negligence and lies of the Centex team, my family was split for over 5 weeks. The original contract provided gave us certainty the house would be ready but instead we had to live out of bags, storage units, and cars because of the whole teams negligence. It is already an extremely difficult thing to be away from my family for 10 months, then to come home thinking our new home will be construction complete in April, only to find I was lied to in the original contract is absolutely unjustifiable and an injustice to our service members. I hope your company learns from this but I will never be recommending Centex to anyone. ... More

If you go with Centex I highly encourage you have a third party home inspection completed prior to closing. Do not close until all of your issues are completely resolved. It will save you several hours of frustration ofter closing by getting the defects resolved prior to Centex/Pulte getting their funds.

When buying a centex home they have all these extra steps to make you feel like they care and want to make sure the house is perfect for you but it’s all a show. They have 2 walks throughs in my case one after drywall to meet the PM, and another before close. At the initial walk though 3 months prior to closing I brought up some issues with my home and was told it will be taken care of which it never did. Even at pre closing they told me they will fix it yet again and did not. Closed on the house extremely behind schedule almost 3 months behind. Even after everything still dealing with issues.

Firstly, when any company offers incentives, ask very specific questions. We were offered 5.5% AND $10,000 cash to do with what we want, well over half of that 10g’s went to buying down the interest, this was never disclosed. Centex dealt/deals with Pulte mort. Co a was an extremely unprofessional and frustrating process from beginning to end. I would not recommend Centex homes or Pulte financial group to anyone.

From the day we went under contract until now, we are having repeated issues and lack of problems being resolved quickly. We closed and got keys. We were given keys that did not even work. The following day we noticed: We had one toilet seat cover not even attached, the master bathroom window had a crack, the master bathroom toilet bowl seat cover cracked in half, and we were not getting hardly any air flow into the master bedroom and their was water sitting in the bottom of our dryer. Then we noticed, that a few of the plugs in the upstairs bonus room were not working. On top of that, the proper paperwork wasn’t sent to the water company and they also have our home listed as a commercial meter for the electrical company. I am so beyond frustrated with this ... More

I was told when I would point out bad quality or issues in my walk through, that I purchased a “level 3” house and needed to remember that. I am not exactly sure what that means, but as a home buyer that’s not a response I should ever hear. Also issues were not reviled before closing as I was “promised” they would be.

I bought a house for primary residence and was forced into a investment mortgage with a much higher interest. Today, the house is being used as a primary residence and I am paying high mortgage rates.

We have quite a lot of issues with this new build home And none of them are resolved yet, there isn’t any timeline yet for the fixes First, vinyl floor installation is very poor quality. The work is carried out by RiteRug, which surprised me. We have found a lot of places that short end joints are separated. So when you step on it, it squeaks and falls. Most ridiculous is the explanation of inspection guy from RiteRug. He told me “there is not teeth on the edge of each vinyl plank, they just pieced together”. I knew that is not true. Each vinyl plank bites to each other piece by piece to form a whole floor. It proved that same material is handled by different person, you will get completely different outcome. Second, we closed in December and experienced few weeks extreme cold days right after closing. Then , water pipe was frozen in one of rest room during the low temperature. That is completely unexpected and unacceptable for new build! There must be either insulation problem or plumbing issue. The fix could be hard it depends on the root cause. Last but not least, kitchen countertops has defects in materials they use. They have acknowledged it since first walk through because I fight so hard for it. But as of now they have not changed it yet. The builder has promised to redo the countertops with good materials, I will see how this goes ... More

For starters, pulte mortgage fumbled the entire loan process from beginning to end, leaving me to figure out how to get approved by the guidance of a completely independent loan officer outside of PMC. Then there's the house... sadly I had no other choice as my lease was expiring and the slow churning loan process that was riddled with delays and misinformation forced me to ride it out just so I could have a home to live in. The house is built with the cheapest materials, 3 tab shingles, osb siding, ceiling paint on every wall. The drywall taping is coming apart and cracking in several areas, the paint gets damaged/stained just by looking at it too hard, the flooring is basically linoleum and within the first year is coming apart in every house I've been in so far. The siding is already buckling and centex refuses to fix the poor multicolored paint job on the home. The poor drainage is a neighborhood-wide issue that centex refuses to fix, my grass is dying, my fence is rotting and I'm now seeing severe cracks in my foundation which all are attributed to the poor drainage. The water supply is terrible. Numerous people are having major sediment issues, even with the scale minimizing devices and soft water systems installed. I had to have the insulation crew come out 3 times before they finally fixed the insufficient insulation. It took the roofing crew 4 times to replace the shingles that were damaged, which, they did a shady-contractor job there and only cut out the damaged tabs rather than replace the entire shingle. And yes I have pics to prove it. The irrigation crew has been out several times to fix the sprinklers and keeps breaking something else. I have several issues that were not only in the inspection report but also mentioned during the blue tape walk through that remain unfixed. The construction supervisor has been dismissive, unsympathetic and borderline disrespectful throughout the process of emailing back and forth to resolve these issues. The customer care rep that came out refused to look at my drainage issues for fear of getting her shoes muddy, which says a lot, and both her and the construction supervisor both flat out lied to my face regarding a particular issue that is rampant with the neighborhood regarding exposed lintels. The cc rep also tried to get smart with me and tell me my job as a licensed home inspector and what I can and can't say. I've tried to remain calm and professional throughout this whole ordeal so I can get my issues fixed and move on with life but it's been months since I started this tickets and have seen very little to no action on over half of them. The unprofessionalism by the people who represent this company is the only thing worse than the shoddy work done by their contractors. Pretty sad when a $250k not only comes with all these issues, but doesn't even include a shower door because "we just don't include them on that particular model" and doesn't come with a garage door opener because "we just didn't include them when your house was built, but we do now, but no, you still can't have one" i work 3 jobs to be able to afford this house, you think I have time to fight with the builder ontop of everything else I have going on? Do yourself a favor and stay out of Mavera. ... More

Rodrick doesn’t follow up with nothing very unprofessional and he doesn’t follow through with what he actually said that he was going to have done. We’ve been waiting for weeks.

This has been the absolute worst home buying experience I have ever undertaken. Day one we had kitchen sink issues with water going everywhere and the representative emailing that she is out of office for the weekend and will not respond until Monday. I finally got a hold of someone at the 1-800 emergency hotline and they contacted a plumber who found that the sink pipe elbows hadn't been properly seated and tightened. Day 14 we unexpectedly had raw sewage backed up and over flow out of the main floor bathroom toilet and bathtub. It flowed through the downstairs bedroom and into the living room, under the staircase and seeped into the garage. We once again had trouble contacting anyone local so i called the 1-800 emergency hotline and they contacted a local representative who had a plumber and cleaner come to the house. It was the worst Halloween night ever! The plumber spent nearly an hour snaking the line but never found a cause for the blockage. The pulled up some of the floor in both the bedroom and living room. t The plumber returned the next morning and ran a camera down the line to see if there was an object in the line blocking the flow but found none. PulteGroup Customer Care Manager working our case did not want to speak or communicate with us. We tried numerous times by phone and email and received no response for a week. She finally responded and came out to see our house. She said everything looked fine and they would replace the flooring and trim. We shared our concerns that this sewer line might have an issue since they were never able to locate a cause for the backup. She accused us of possibly causing it, we said how could we when we have only been in the house a week and a half and that's not even enough time to cause this situation. We finally were able to get her upline manager involved and she agreed with us and said that PulteGroup would make it right. We requested a new Customer Care Manager be assigned to our case. The plumber was sent back out to the house to put a camera down the sewer line where he found that the sewer line was not draining properly due to it grade resulting in a "Flat-Belly-Pipe where the water was collecting which had caused the original backup scenario we experienced on the evening of 11/31/2024.We were excited to finally know the cause and to come up with a plan to repair the line. Unfortunately, nearly another two weeks of phone calls and emails went by when we finally received a response. We were told that that PulteGroup would take responsibility to remove and replace the sewer pipe that this was a critical problem resulting from the original Centex construction during the building of the home. A plan was communicated to us and emplaced to repair the grade, remove the concrete, replace the pipe, repour the concrete slab, reinstall the toilet, replace the bathroom vanity, downstairs flooring and trim, and paint the walls was approved. We approved for PulteGroup to pull a permit with the county to enable them to perform the work. Now it has been another 13 days since this plan was concurred with and our emails and phone calls once again has gone unanswered. The lack of professionalism and and burden of living with the downstairs bathroom being gutted and concrete slabs exposed has been an undo burden for our family. We haven't been able to have anyone over to our new home, enjoy a family Thanksgiving, or put up our Christmas tree. We have 4 people sharing the one upstairs bathroom and are under the constant stress that this could happen again. It has been very stressful for our family to live with this situation. ... More

Absolutely terrible experience. I would never recommend center to anyone. My house was built poorly. I’m still dealing with issues.

The materials are cheap. The homes are expensive and they provide cheap or the bare minimum. No ceiling fans, no handles on the any of the cabinets. I wasnt aware most of the these homes are rentals until after i moved here and someone told me. Had I known i wouldnt have purchased. I have put in TWO service calls and no one has reached out. We have these cheap dated sliding patio doors that i havent seen since the 80’s. Everything is the houses are super cheap wven the flimsy doors and cheap hardware. I hate it.