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Centex Homes Reviews

What Homeowners Have to Say About Centex Homes.

Centex Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4.2 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Centex Homes 3251 homeowner reviews to learn why they are the right team to build your new home.

Centex Homes

has 4.2 out of 5 stars overall

3251 Reviews

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Responsiveness 4.1

Customer Reviews

Very professional and high quality

  • Trina H.
  • Verified HomeBuyer
  • May 26, 2023
  • Houston, TX

Matt & Richie were amazing! They walked us through everything and were very detailed with us. Happy with our purchase.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice home

  • Lydia T.
  • Verified HomeBuyer
  • May 25, 2023
  • San Antonio, TX

This home is exactly what I needed as far as the size of the house and the yard. I really enjoy it.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Owner of home

  • Swatiben P.
  • Verified HomeBuyer
  • May 24, 2023
  • Concord, NC

It’s great experience with sales team with builder manager . Nick is very helpful and explaining details during meeting. I was getting to great conversation and weekly updates from him.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Stellar Service and Craftsmanship

  • Anonymous
  • Verified HomeBuyer
  • May 24, 2023
  • North Port, FL

I’ve build serval houses in multiple cities with different builders and that by far as been our best experience. The information was very transparent and upfront with the sales office. Big shout out “Kudos” to Ryan - fantastic sales person and incredibly knowledgeable. He never made me feel pressured or persuaded to buy anything. We From a design perspective big Thank You to Daniel ( Designer). He’s a real true interior designer and artist! He gave us really great feedback and helped bring it all together. From a construction perspective if you’re lucky to hav Ray as your project ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

DISAPPOINTMENT

  • Pedro P.
  • Verified HomeBuyer
  • May 24, 2023
  • Clermont, FL

I made my first home purchase in the USA at Centex/Pulte and my experience was unfortunately pretty bad. My house came with no refrigerator, washing machine, tumble dryer, curtains, cabinet handles. In addition, irrigation does not work right, a lamp has already fallen in 2 months, shower loosened, among other problems.

Centex Homes responded:
Hi Pedro, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

The supervisor I deal with does not care about the quality of work. He was ignoring everything even after mentioning many time. His own concern was to give him high rating.

  • Syed H.
  • Verified HomeBuyer
  • May 24, 2023
  • Van Alstyne, TX

Sub standard quality of work and material. Not qualified worker or supervisor except one per I dealt with.

Centex Homes responded:
Hi Syed, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP centexhomes

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 3

Outstanding buying experience

  • Zofia G.
  • Verified HomeBuyer
  • May 24, 2023
  • Myrtle Beach, SC

From start to finish everything was done with care and professionalism. Christa took the time to takes videos of several houses for us because we were out of town and needed to view them before our final selection. The construction manager Karl explained how everything in the new house worked and told us about the unmatched warranty Pulte provides. We are trying to buy a second home from Pulte because we liked the first one so much.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Lawn Nightmare

  • Brittany T.
  • Verified HomeBuyer
  • May 24, 2023
  • San Antonio, TX

When I first looked at the Centex Cinco Lakes neighborhood I noticed the land scaping was terrible, but I figured it was just the lawn not that important. Wrong. When I did my final walk through the builder Mark told me they'd have the grass in by closing or a couple of days after. It took almost a month of weekly/daily calls with a clay mud yard, white carpet, and two dogs. If I didn't work from home the number of times I'd been misled to think they were coming tomorrow would have cost me my job if I'd had to take off work. On top of that the irrigation system never seemed to stop having ...

Centex Homes responded:
Hi Brittany, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 3

Trustworthiness 2

Responsiveness 2

Easy process with great results

  • Carolyn D.
  • Verified HomeBuyer
  • May 24, 2023
  • Wendell, NC

I bought a "quick move-in" home in the development. Everything was done and ready for move in by the time I got involved. The blue-tape walk-through and final review of the home was great. The builder has been very responsive to all my follow up questions. Great experience. Very happy with the home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great all around experience

  • Christopher A.
  • Verified HomeBuyer
  • May 24, 2023
  • NEW BRAUNFELS, TX

From the very begininning everyone was attentive to our needs, always responsive and a pleasure to work with

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home is simply “just okay”

  • Anonymous
  • Verified HomeBuyer
  • May 24, 2023
  • San Antonio, TX

The foundation and materials used to build the house were builder grade but I hope everything was done at least up to code for anything our inspector couldn’t see. As far as the quality of the work we can see, it is very poor. There is not a single room, door, trim, cabinet, or wall that doesnt have a mistake. I keep dividing areas as well that just weren’t painted like underneath the vent that you can’t see if you’re standing…how clever. Had an electrical issue when I first moved in and it took so long for them to respond I paid and got it fixed myself. Centex and Pulte take advantage of ...

Centex Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 2


Quality 2

Trustworthiness 1

Responsiveness 1

Chris was amazing!!!

  • Shari B.
  • Verified HomeBuyer
  • May 24, 2023
  • Hockley, TX

The process was fairly easy. Hopefully you have a computer because everything is done online.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 5

RON B

  • Ronald B.
  • Verified HomeBuyer
  • May 24, 2023
  • Hockley, TX

EVERYONE WAS GREAT AND VERY EASY TO WORK WITH

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Out of state experience

  • Jozzban B.
  • Verified HomeBuyer
  • May 24, 2023
  • Pilot Point, TX

Our family was looking for a house out of state. While there are a lot of stresses and frustrations looking for a house in your own town,looking for one out of state was scary to say the least. I can say with confidence that centex homes made the process clear, concise, and realistic. We received the best service I believe in house shopping and our home was build with quality. Any minor issue we're addressed quickly, and delays were explained and followed up on in a timely manner. I again feel confident with my purchase from Centex. My future house shopping will be done with Centex homes.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Trustworthy and Sincere Representatives

  • Donald K.
  • Verified HomeBuyer
  • May 21, 2023
  • North Port, FL

Sales Agent Kim and project manager Shawn provided exceptional customer service.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Good Builder, Bad staff and team

  • Anonymous
  • Verified HomeBuyer
  • May 15, 2023
  • Clermont, FL

Sales Rep Rob not reliable at all Only contacts you when something is needed Main manager Ian, even worst at addressing customer needs. They treat home owners as if they are dumb and have no idea how things work and Zero appreciation. Homes not built with quality and many issues with the home.

Centex Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP ...

Total Score 1


Quality 3

Trustworthiness 3

Responsiveness 1

Overall not a good experience thus Far.

  • Keron H.
  • Verified HomeBuyer
  • May 14, 2023
  • Katy, TX

The experience has been bad thus far. However, I have been ghosted after having some issues with the extended warranty on couple of my appliances. Additionally, I have complained about the standing water within my yard, which is still under warranty I must had, but still no one had made the effort to come and get this situated. I am getting the sense that they are doing as much as they can to not honor this warranty.

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 1

Ibrahim

  • Ibrahim M.
  • Verified HomeBuyer
  • May 13, 2023
  • Murfreesboro, TN

Thank for the great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

I have had 5 issues within a month and a half. Poor quality.

  • Robert E.
  • Verified HomeBuyer
  • May 13, 2023
  • NEW BRAUNFELS, TX

People ar Centex are very nice. The contractors they hire are junk. Only lived in my house for a month and a half and had the A/C people out 3 different times. There is no quality control. A/C drain lines were run backwards. Also have bad the electrical out once to change breakers because they said they are bad out of the box. Don't believe it but time will tell. Again quality sucks. Now I have a water leak and now will have water damage. Poor, poor ,poor quality. They just want your money.

Total Score 5


Quality 1

Trustworthiness 1

Responsiveness 3

Excellent construction

  • Jose E.
  • Verified HomeBuyer
  • May 11, 2023
  • Katy, TX

Excellent construction very high quality and perfect fit for my house.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Better than expected

  • Vince C.
  • Verified HomeBuyer
  • May 10, 2023
  • NEW BRAUNFELS, TX

Our experience with Centex was all positive. We have owned several homes during our lifetime including a custom built house with an excellent small builder, and we were surprised to find a large firm like Centex/Pulte treating us like our small, custom builder. Very responsive customer service after we moved in which to me is the measure of the builder: how they treat you after the deal is done.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very Good

  • Pablo C.
  • Verified HomeBuyer
  • May 10, 2023
  • Kissimmee, FL

In general terms, my family and I are very satisfied with our house, I recommend doing business with Centex Homes

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Owner

  • Hien D.
  • Verified HomeBuyer
  • May 10, 2023
  • McDonough, GA

My address was wrong . My material was wrong . My address was 372 but all my mail was 376 . Can not switch address any where . Because my address is not on system .

Centex Homes responded:
Hi Hien, we're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^TP centexhomes

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Owner

  • Steven T.
  • Verified HomeBuyer
  • May 10, 2023
  • NEW BRAUNFELS, TX

The team building our neighborhood, mike in sales and cody in construction are outstanding!!! Unfortunately the product is not great. Barely any grass what was given to us was dead. House was built with. Poor poor poor, materials and is very very noisy due to no insulation in the ceiling. The neighborhood is a disaster, from construction i've had two flat tires in my own yard. Pulte makes centex look bad. But I would use mike and cody for all of my future purchases.

Total Score 5


Quality 3

Trustworthiness 5

Responsiveness 5

Excellent

  • Jean D.
  • Verified HomeBuyer
  • May 10, 2023
  • TOLLESON, AZ

What i can say ether buyer has to make right decision to get new home from you because your excellent and professional in building.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5