Centex Homes Reviews

This was my first Centex home. The salesperson was nice but slow to follow up with answers to questions. The finance reps in Tx and CO were exceptional once I understood neither office communicated with the other but the process was smooth compared to my last house. They receive 5 stars for that process. Justin, my field manager was beyond exceptional. He was extremely informative, texted photos of the building process and put my mind at ease. As for the craftsmanship, I found a few small errors that were corrected after I moved in and the others I hope will be completed at the 11 month mark. My only complaint is the shrubs died.. I was told on 3 occasions by the new field manager they would be replaced but as of today (9/14/21) it has not been replaced. I have 4 obvious empty holes in the flowerbed. The new guy Jason has been great and has a sense of humor. I must say I have been fortunate to have 3 of the best neighbors one could have. I’m looking forward to making my centrex home an-inviting & loving home. Thank you ... More

The builder Stephen was very friendly knowledgeable and helpful. Communication with the builder was perfect and easy. We love our house. The only inconvenience was the hardwood floors that need to be repair and some problems with the water heater. Overall Stephen was a great help! So far the best builder I’ve ever known.

Very responsive during the build, but not so much after the sale

I would say overall this seemed to be a good experience but certain issues definitely stand out. The home I suppose is a good build quality but there is warped drywall in certain areas and the concrete work in the garage and entryway , is terrible. The painters contacted too paint these homes did a laughable job at painting the main ceiling in the living and also upstairs. It had to be touched up multiple times. There is also paint on the stairway in one area. I would also add that for the premium price I personally would expect bbetter build quality,materials and workmanship

Experience was pretty streamlined and “painless”. Would recommend and biggest bang for your buck!

Cheap materials were used in this home and did close with some issues but builder did address all of them after closing. This helped improve the score from 3 to 4 stars

I have good experience to with centx

Responsibility on time Clean

Their response time to address issues is not very good

I don’t have any complaints about the process of having the home built but I do feel like we were treated like a dime a dozen with the closing process and when we listed some issues at closing that needed to be taken care of, they weren’t. We said that dirt needed to be brought in to fill holes in the fence, never happened. We had to buy our own dirt. We listed dead grass and were told they’d come in and replace them, never happened. We’ve had to buy fertilizer and hope that saved some of the dead grass. It’s just sad that the customer service doesn’t really stick once you’ve signed the paperwork. Hopefully this is an isolated incident and everyone else gets what’s they need. ... More

3 months in the home and still do not have the refrigerator that we paid an upgrade for. And no phones to keep us up to date with information on it.

Biggest issue is the walls, crown molding, and base boards aren't all straight. There's also sloppy finishing work like caulking and paint

Some features were standard for the build as opposed to being upgrades and/or options with other builders. For example our granite kitchen counter top. I also enjoyed the the limited options regarding interior color selections. It made it more simple and not as overwhelming.

Our house was completed in the original estimated timeline. Our project manager, Thomas, was great and kept me updated throughout the process. I believe that because these houses are built so quickly caution is not taken to ensure things are as close to perfect as possible, which when you are spending this amount of money you would expect. We have noticed walls are not level and straight and at this point there is no fixing that. We have had other issues arise in the 2 months we have been living here also. Some of which have been addressed others are still out there lingering. Overall we are happy to be in our new home just be aware that if you are expecting top quality craftsmanship you will not get that here. At this point in time I can't say I wouldn't recommend Centex I would just caution buyers to think about their expectations when buying any tract built home. ... More

One you move in you find all the things you wished you’d noticed before closing. Creaky floors, leaks, corners cut. The lack of pride in the work shows. Getting to closing is easy and they have nice people on the staff.

Nate was helpful construction guy ,

I love my new home. The builders were very accommodating and knowledgeable.

Great experience building my first home!

You can expect customer service and site managers to be great, but some of the contractors are out to make the most they can in as little time as they can. Things will have to be redone or fixed . We still have things that need to be redone or fixed properly.

Customer Service is awesome but the subcontractors work is subpar. (1) The sod was laid in a very sloppy manner, there are several sizes of gaps between patches. Now I have to pay to properly re-sod their sloppiness. (2) The front door was not properly sealed, you can see daylight when closed, you can feel the draft and that is after it was supposed to be fixed. (3) I have a problem with two of the breakers, they turn off for no reason and after two months I am still waiting for a call back from the warranty department. These are the things that give me buyers remorse because the customer service and attention was great up to closing. ... More

The appliances, even the upgraded appliances are terrible. We have had problems with all but the dishwasher. In the most simplest terms the appliances are crap.

The seller at the office was unresponsive and had poor communication. The project manager was nice and helpful.

The builder wasn’t helpful we had some scratch on kitchen he promised us to fix but he didn’t we call he didn’t answer

The whole process was very methodical... I liked it!

Most of the experience was good. Since moving in, getting some warranty issues dealt with is taking a little longer then I would like.