Centex Homes Reviews

We did a across country move and couldn’t go to all of the walk throughs because of COVID. They missed certain crucial things like a toilet paper holder that was missing from on of the bathrooms, exterior lights that still aren’t working! Besides other small things!

I decided to purchase my home with Centex based on their solid reputation. From the beginning, they assure you of the high quality materials and workmanship. Throughout the construction process, I encountered numerous issues with the build of the home. Prior to closing, I went through the entire home and requested for several things to be fixed. Now almost two months after having closed on the home, I am still finding a lot of errors in the construction of the home. I have found unfinished caulking, damage to walls, and errors with lighting fixtures/installation. Late in the construction process, it was confirmed that Centex doesn’t hire the best to build the best. They simply contract out the lowest bidder and their construction supervisors ensure that it’s built as good as possible. Prior to closing, I even had to hire a third party inspector who found even more problems and then we had to have City/County inspectors come back out to the home. Bottom line, I will not be buying another Centex/Pulte home I’m the future and have not been recommending this company further. ... More

The trades and people who physically worked on the house was very poor quality and needed to be redone multiple times throughout the whole build process. The land scape was very poor to the point where most of it need to be redone and paid for by the home owner (myself). That includes uneven bed lines around mulched areas, the dirt that was used to level and grade the yard was extremely poor quality (rocks all throughout yard) and uneven when grass was laid making mowing and yard work very difficult. This was the same impression throughout the neighborhood, also the sprinkler system was done terribly (whoever did it shouldn’t be doing sprinkler systems period). My build manager did the best job he could with what he had and this review should not negatively impact him. ... More

We were very happy with the people involved with our house except the painters and finishers. We went back and forth for over a month and didn't move in due to issues with the drywall and paint. It finally came to a point where we just let it go.. still sticky doors and dings in the walls.

Average!

Though I acknowledge Pulte is still trying to solve open issues, the fact of the matter is that I found too many issues with Centex not only before and during closing but afterwards. Some of them related to internal communications in Centex and third parties/design center and some others related to construction, management and final execution. Field manager was suddenly changed and things improved after that but still important issues were found and still I am struggling to have them closed. Centex did not even accept to delay closing and while I accepted the proposed closing date, the house was not finished and right now I am working with the warranty team. ... More

Overall quality is slightly better than average. Highly disappointed in the cabinets in the kitchen. You can’t place anything of any weight significance on the upper shelves without the shelf bowing. I’ve had to place my own braces under these to compensate.

This is the first month the property has been in use , and already the lights ion the front room and in front of the house have failed to come on. They came to fix it pronto but its a new home , should the hole front of the house loose power, and the breaker never tripped. Scary !!!

I’ve lived here for a month and my ice maker doesn’t work, and the toilet paper holder in the half bath has already become unhinged from the wall. Other than that everything else is average.

Many electrical issues and roof leaks

Painting detail need to be explain, ceiling and wall same color, white was preferred for ceiling Customer needs to know no wood trim for windows Also contact customer about change, floor plan reversed without notice Lights was not explain, we purchased ceiling fans and lights Need to know ceiling height

Cheap light fixtures and plumbing fixtures. No top grade placed before laying a poor quality bermuda grass on the yard. Developer (Pulte/Centex) doesn't take care of it's designated land (sidewalks, berms, drainage area). No homeowner representation on HOA.

My solar system is still not working. I moved in and the heater was not working. The rails in the masters bedroom is not strong enough to hold heavy clothing.

The people helping set up and follow up on the buying process were fantastic and have no issues with this process. The walkthroughs were great I was being told things are checked and double checked. The problem now is I keep having issues with electrical, plumbing, and now windows leaking during rain. I was against buying a new house for fear of these reasons, these reasons that I was told shouldn’t be a problem. I keep having to take whole days off work just to be here to fix all these problems. The only saving grace is that the warranty people do in fact respond relatively quick, but I am not happy right now. ... More

The purchasing agent was great, the building process was pretty good. After moving in we have had problems with the hvac system, mold, and cabinets pulling off of the walls. The response to those issues has been very mediocre and doesn’t really seem to be much of a priority. The subcontractors especially colonial heating could care less and seem more interested in passing the problem off then really trying to figure out the problem.

We discovered that the studs are off, some are spaced 25", other studs are 17", makes me wonder how safely the house was built. One of the walls in the backyard can be pulled back and forth. There is a crack in the stucco wall of the house. The hot water values are reversed. Tickets have been submitted but nothing has been doneto fix the issues.

Slow to assist with areas of concerns and problems.

Builder did not plan out street well, and built everything except lot next to me. Now dealing with contractors who work past dark 10 pm, through nails and roofing materials on my property and refuse to clean up. Also when I was sold house the house model was full brick. Now realizing mine is only 25%, so discouraged that this would happen, without agent indicating this. Also homes for sale are not cared for yards not mowed for weeks, and trash from contractors every where. Contractors frequently blocked driveway even though plenty of other places to park on street without residents. Builder is aware of issues but nothing has changed. ... More

Since I bought the house in March, I was told that in April or May they would finish paving the parking lot, installing the stormwater pipes leading to the street, and planting the grass, but it's already June and nothing has been done yet. This is a deficiency in the planning, scheduling, and logistics processes. And also the details or defects that appear inside the house that one discovers after moving in, the response to their repair is very slow and nonexistent. That is, a deficiency in after-sales customer service. I hope this comment serves as constructive criticism so you can implement process improvement techniques in the near future. Thank you for your attention. ... More

Had a lot of things wrong and messed up that had to be fixed prior to moving in. Was not told the truth about how much monthly payments were going to be. Some of the people were pushy and impatient when we were trying to decide whether or not to buy.

Horrible customer service with construction manager JOE.

I don't know I could recommend Centex in good faith if someone were to ask. I am going to be getting another home in the area soon for myself and am not considering another Centex proiperty.

We were really excited to get into our new home as it was really beautiful and had the space and many upgrades we were looking for. However, upon move-in about a month ago, we began to notice and experience many issues and we have now started to worry about the quality of the build and the customer service when there are issues. We noted two major concerns during our final walk through, and only one issue has been fixed to date. We haven't heard anything or a timeline on when the other issue will addressed. Additionally, after closing we came in to find drywall paint and dark stain in several spots on our brand new carpet from some of the issues we had asked to be repaired prior to closing - no update on this and what, if anything, will be done. Carpet and padding already worn down on the stairs because carpet was installed too early. Also, I ran my dishwasher one time after moving in - it was fine. Second time I went to start it, I received an error code and it never worked again. Per the Whirlpool warranty with Pulte, I contacted the service folks and it took 2 weeks before a service person was available to come out. When they did, he said the dishwasher has a bad panel and the panel needs completely replaced. Still waiting for parts to arrive so they can fix (and hopefully it does actually fix it). I asked for a new one, as it is clearly a lemon - no response. It has been almost a month now that I have not had a dishwasher in a brand new house with a family of four. Additionally, our irrigation system has not run since we moved in and no one has responded to our concern about this. Our sod is brown, and there are tons of tall weeds growing in the grass. Additionally, the grout is already cracked in the upstairs bathroom, the doorbell does not ring properly, we are missing screens on some of the windows that should have them - just to name a few issues. Though we did get a lot of house for a reasonable price, I am glad we didn't pay more because the quality is just not there and neither is the service. Also, don't rely on information provided to you about the home on paper alone. We did a quick sale and during the process we were told our home had a 4 foot garage extension, we signed paperwork with our offer that showed it was included and then we discovered it did not actually have this option, which was one of the reasons we had made an offer on the home. If you are thinking about buying, I would encourage you to visit in person and ask lots of questions and verify things (especially sizing of rooms, garages, etc) yourself. If all of the issues were addressed and in a timely fashion, I may feel differently - but as a brand new home buyer, it's apparent that the company puts up so many homes, and right on top of one another, and their focus is quantity/making money. I haven't experienced that they care about quality and good workmanship. I don't think they care if their buyers are happy after move-in.... they are on to the next home and sale. Overall, the entire process has been stressful and we have more questions than answers or help, unfortunately. ... More

The more I walk around my brand new build the more disappointed I am that I purchased here. Size wise great, quality of work rushed and things that should look brand new look like it is a year old home.

We are from the north and used to our homes being built to a higher standard.