Centex Homes Reviews

Their response time to address issues is not very good

I don’t have any complaints about the process of having the home built but I do feel like we were treated like a dime a dozen with the closing process and when we listed some issues at closing that needed to be taken care of, they weren’t. We said that dirt needed to be brought in to fill holes in the fence, never happened. We had to buy our own dirt. We listed dead grass and were told they’d come in and replace them, never happened. We’ve had to buy fertilizer and hope that saved some of the dead grass. It’s just sad that the customer service doesn’t really stick once you’ve signed the paperwork. Hopefully this is an isolated incident and everyone else gets what’s they need. ... More

3 months in the home and still do not have the refrigerator that we paid an upgrade for. And no phones to keep us up to date with information on it.

Biggest issue is the walls, crown molding, and base boards aren't all straight. There's also sloppy finishing work like caulking and paint

Some features were standard for the build as opposed to being upgrades and/or options with other builders. For example our granite kitchen counter top. I also enjoyed the the limited options regarding interior color selections. It made it more simple and not as overwhelming.

Our house was completed in the original estimated timeline. Our project manager, Thomas, was great and kept me updated throughout the process. I believe that because these houses are built so quickly caution is not taken to ensure things are as close to perfect as possible, which when you are spending this amount of money you would expect. We have noticed walls are not level and straight and at this point there is no fixing that. We have had other issues arise in the 2 months we have been living here also. Some of which have been addressed others are still out there lingering. Overall we are happy to be in our new home just be aware that if you are expecting top quality craftsmanship you will not get that here. At this point in time I can't say I wouldn't recommend Centex I would just caution buyers to think about their expectations when buying any tract built home. ... More

One you move in you find all the things you wished you’d noticed before closing. Creaky floors, leaks, corners cut. The lack of pride in the work shows. Getting to closing is easy and they have nice people on the staff.

Nate was helpful construction guy ,

I love my new home. The builders were very accommodating and knowledgeable.

Great experience building my first home!

You can expect customer service and site managers to be great, but some of the contractors are out to make the most they can in as little time as they can. Things will have to be redone or fixed . We still have things that need to be redone or fixed properly.

Customer Service is awesome but the subcontractors work is subpar. (1) The sod was laid in a very sloppy manner, there are several sizes of gaps between patches. Now I have to pay to properly re-sod their sloppiness. (2) The front door was not properly sealed, you can see daylight when closed, you can feel the draft and that is after it was supposed to be fixed. (3) I have a problem with two of the breakers, they turn off for no reason and after two months I am still waiting for a call back from the warranty department. These are the things that give me buyers remorse because the customer service and attention was great up to closing. ... More

The appliances, even the upgraded appliances are terrible. We have had problems with all but the dishwasher. In the most simplest terms the appliances are crap.

The seller at the office was unresponsive and had poor communication. The project manager was nice and helpful.

The builder wasn’t helpful we had some scratch on kitchen he promised us to fix but he didn’t we call he didn’t answer

The whole process was very methodical... I liked it!

Most of the experience was good. Since moving in, getting some warranty issues dealt with is taking a little longer then I would like.

The painter and cleaning crew are sub par

While the homes are nice, ours has areas where you can tell the vendors rushed their jobs and even though things were somewhat fixed before move-in, there is a lot that wasn’t but you don’t notice until it’s too late. You expect your home to resemble the model home to some extent but the finishing work is not even close. While we are happy with our home, there are things we wish we would have addressed before we signed our final paperwork.

Make sure to ask lots of questions during the process & verify the answers they give you are correct. Inspect every aspect of the building process.

House is great. Looks nice and everything functioning properly as advertised.

Rough-in construction went great. Building manager is great but dealing with too many problems: Concrete driveway and garage floor problems, light fixtures come loose from ceiling, tile has to be fixed, smart home issues with front door and kitchen cabinets not installed correctly. It’s almost as their sub-contractors don’t care or get paid more for fixing the problems they create.

The house went up quickly and is absolutely beautiful. I feel like I'm living in a magazine. However, I cannot seem to get any of the repairs completed. I've been waiting for responses to my requests for weeks. People who are supposed to show up for appointments do not.

covered up a number of items that were chipped, broken, or poor quality

Still no sod, living around mud, apart continually being promised it will happen, "next week", for 2 months now. Not responsive to other small issues, got attitude instead of results.