Centex Homes Reviews

covered up a number of items that were chipped, broken, or poor quality

All the process was good and the house still good looking compare with the blueprint.

Still no sod, living around mud, apart continually being promised it will happen, "next week", for 2 months now. Not responsive to other small issues, got attitude instead of results.

We realize that a newly built house (fast tracked) there are always some problems which are tracked through a punch out list. This is ongoing, as it should be. Several individuals during the purchase of the property have been extremely helpful, and at times now are still a dependable resource. This is not our first house purchase and we expected a more transparent information process, deficiencies are noted and sent up through the proper channels. The problem is the lack of communication from the Project Manager; deficiencies are noted and the Myrtle Beach office tracks and sends a follow up email, but we cannot receive a timeline as to when these repairs are to be made, some have and we are grateful but others are still pending. The biggest cost in time and resources has been an incomplete back yard, this has cost us over $2000.00 and many man hours to take an area from downed trees and stumps to what it is now and should have been completed prior to our move in date. This started with the hiring of a certified surveyor to accurately mark our property lines; prior to our installation of an HOA approved fence. Since the purchased lawn irrigation system was not completed to the property lines, this also has been noted to the Myrtle Beach Office. The ratings given for Trustworthiness and Responsiveness to issues reflect our frustration(s) with the first few months in our new home. I hope that this review enlightens you to our problems; it would be foolish to think that we are the only homeowners experiencing these problems. ... More

The sales process was outstanding and both the sales representative and construction manager were friendly, efficient and responsive. I love the home and the neighborhood. The customer service after the sale has been anything but good. I had a major plumbing issue almost immediately after move in. My yard was dug up and almost 3 weeks later it is still a wreck and I can't get anyone from the customer service department to communicate with me as to when the landscaping will be repaired.

After I moved in I a had a few minor issues and it took weeks for someone to contact after I reached out numerous times.

We have had many problems with the water heater, flooding/water entering the house, screws popping out, and siding coming undone.

The house is perfectly built but it was delayed by a month.

Well. build.

Due to COVID, unsure about responsiveness. Emails are prompt, but nothing has happened yet in regards to following through with repairs. I think builders should conduct the work as though they or their loved ones were living in it. Careless mistakes were made. Minor issues but still a nuisance to wait for it to be made right.

Our building manager Ed Romero was absolutely amazing. He always made us feel like top priority even though he also managed other houses. Warranty team is a different story.

Make sure everything is correct before closing. Sod, plants, paint, blinds,floors, ect

These are nice homes for first time home owners. The communication is lacking when fixing issues. I still have yet to have my dining room window replaced. Also there are noticeable blemishes i.e. not straight corners— you can tell they are slightly warped when they get closer to the floor. And some blue tape items have yet to be fixed and I closed on my home 2/14/20. It is now 3/30/20. But otherwise, the price is good and the no closing costs and USDA option is amazing for first time home buyers. Overall I would recommend the Windrow community to others looking into buying a home. It’s very quiet and pleasant. No crazy drivers or neighbors so far. And there’s a nice public park across the street. I do however wish there was going to be a pool built in the subdivision. Unfortunately it isn’t in the plan to do so. ... More

The sales person and project manager care about your experiences. However, It has been a challenge after closing with a couple of the vendors to get things repaired or corrected so be aware and stay on top of them.

Overall im satisfied.

the contractor was great to work with . He was made sure all our concern was handle with care.

We love our home and know that there are growing pains with any new home/car/etc. However, when it's been almost a month since the 30 day inspection and things still haven't been taken care of, I'd say the after care is seriously lacking. The buying experience was awesome! The builder before hand was awesome. It was after that we've had a few issues. Everyone we'd dealt with has been wonderful! Just not as responsive to problems as I would like.

Could use some work on the response time when requesting a work order

The house is great but they need to improve the initial quality

There were no major issues. Everything we asked for was resolved in a timely manner after a few attempts

Good.

Poor workmanship leads to do overs...do it right 1st time..workers need closer supervision.. Job site supervisor did all they could too control the situations... Do over is not restricted to 1 area. It’s in dry wall , paint, electric, brick work, landscape etc.. However, when noted corrective action is taken..

Only complaint is where they placed the AC Unit in comparison to the bedroom window when they could have easily chosen another spot that is not so intrusive.

Just make sure everything you want gets done on time

After moving in the new home we found issues that should have been addressed during construction. Paint and door trim work is not great quality. AC design for first floor has been faulty as a result of which two rooms on first floor stayed warm and had to log in issue to warranty department. Toilet seats are already chipping off color within 2 weeks as cheap quality was used. Door bell and main door lock had to be replaced. These are few but takes time and effort on in owner and builder to fix things again. Suggest that builder pays attention to quality of construction and even minor details need to be addressed prior to closing. ... More