Centex Homes Reviews in Houston, TX

It wasn't the best experience because of how fast they were in getting it done.... great except you dont trust them and they don't always treat you right... best service came from them at the end as we neared closing.

This builder put too small of an AC unit on my home and we are having CONSTANT issues with it. The unit struggles just to keep the home at 75 degrees. Now we are having a lot of condensation and what appear to be mold either growing or about to start. They always send a tech out with Houck AC and they put a “bandaid” fix on it and tell me everything is running properly. Sure it’s running properly, but it’s too small for this home. I have 1800 sqft and a 2 ton ac unit, it’s just not cooling the home. Also I had an unpleasant conversation with a warranty manager where he pretty much told me “I get what I pay for” with my $300,000 home. Currently looking to make a report with BBB and TDLR. ... More

When I was showed the show house, everything looked awesome. We would get all the same amenities, countertops, cabinets, and level of detail in our home. It was fine till a week before the closing and we were doing our “blue tape walkthrough” with our Construction Manager Justin. The whole house was covered in blue tape. You’d think I’d be exaggerating but for every wall there was at least 20 pieces of blue tape pointing to 20 different problems. It ranged from brand new appliances being scuffed and scratched up to drawers not even having the correct items to close. We also had one spot on the first floor that was a whole section of different flooring color. You could easily tell. There were staples also shooting through all carpeted areas, especially on the stairs, and paint on various pieces of carpet. When my brother in law began to bring up these issues, Justin talked over him and kept telling him he was wrong. Oh did we mention our inspector caught that the AC wasn’t cooling down the house? Justin says it’s within their 22 degree range and it’s fine. Turns out we have a 3 ton unit for 2 floors when two people live here that physically get extremely sick if it isn’t below 73 inside and out. I was feeling faint and nauseous by the time the walkthrough was over. I was feeling extremely upset and unsure about the work that was done. I wanted to back out. My family insisted that we could make this home our own. When we did our last walk through (at 9am in the morning after an hour and a half drive to get there) the house didn’t look any different except holes in the walls were fixed and the drawers now worked. There were still staples coming out of the stairs and there was still paint on the ground. I kicked up a fuss and Justin told me there was nothing they could do. Signing was fine, but when we moved in the following day, we found out they hadn’t cleaned. There was dust everywhere, we found nails and screws in the backyard (where my 16 month old nephew plays), and our driveway was all messed up from the big trucks coming and going. We have a giant chunk currently missing still. We also have a huge and serious bug infestation. Little roach looking bugs and ants everywhere! We literally signed for this house less than 24 hours prior! Justin told us they cleaned! We’ve been battling them every since. I have been doing pest control as we want to find a good company. Oh yes there is still staples and nails on the stairs. My bathtub is scuffed. I start to feel really bad about signing on this over priced pile of staples and nails. 2 weeks later - the house is falling apart. 2 of the shower curtain rods spontaneously fell down. Thankfully one of them was when no one was there. The other though almost hit my nephew in the head, if not for my sister putting her hand there to block the way. We had to take her to urgent care because it felt broken when my dad (who is a registered EMT) was examining it thoroughly between her screaming her head off. Thankfully it was just severely brushed and had indented her hand pretty bad. To this day touching her hand there makes her wince. No idea how long it’ll take but imagine if that was a toddler!!! They just put in tension rods. Not legit rods at all!! I could get these from Walmart for $15!!! Justin says we can text him if we need stuff fixed. All of us text him and he never answers. He gets transferred to Conroe sometime next week. The bathrooms in both levels are starting to have pealing problems with the flooring behind the toilet and bug problems! Even if we bug bombed the house it wouldn’t be enough. We were cleaning the house, trying to get rid of bugs when we pulled out the bottom drawer from the over and found stuff from the builders under there! Also, the flooring underneath is warped and touching the bottom of the stove!!!! You know what my customer service manager named “Megan” told me? “I have the same house of you and my flooring isn’t warped”. Okay Megan. That’s your house, not mine! That same day I put in a ticket for fixing the flooring, a piece of the crown molding from the upper cabinets came apart and fell down. It actually hit me in the arm as I was trying to clean up something on the counter. After putting in the ticket and Megan calling me back, she tells me that they only work till 5pm. Well great! I’m off at 3:15 and can get home by 3:30. We can meet then and go over the house stuff. She tells me that won’t work for her because she is already off work by then and will have to do something called a “Tele Link” I believe. Wait so you work till 5 but can’t drive 10 minutes to a house at 3:30 to just go over the issues? Sure. She never calls me back when I try to reschedule due to emergency doctors appointments. THEN she calls me the day of, AN HOUR LATE, and tries to start the Tele Link. She says it was an emergency but she at least could’ve texted as she has done so before. I work two jobs and my second one starts at 5pm. I tell her she’ll have to call me back on Wednesday or sometime through Thursday or Friday. She tells me “oh 5pm Wednesday”. 5pm rolls around. Guess when she calls? 5:44!! Seriously!! That’s so freaking unprofessional. She also talks to me like I’m a child, an idiot, and that I know nothing. This is my 3rd house. I know this process. She demands that I be home for the work to happen, even though I’m a teacher and have limited days off. When she initially tried to schedule the appointment, I told her “I have to do anytime after 3:30pm”. She comes back with “Okay so Tuesday at 9:30am?” She didn’t listen either just like Justin. This whole house was built with bad materials, with people who obviously don’t care about quality, or taking care of someone else’s home, and after you buy it good luck!! You’re stuck with this shoddy house with lacking customer service AND promises that were broken. I will NEVER buy a Pulte/Centex home ever again!!! ... More

They overall finish quality was rushed and detail work was not so great. For the price these house are being sold they are not worth it. I regret making the decision to make this my families first house and if i could leave i would. I am not happy in this house and by what the website reviews show nobody else who purchased one of these over priced fast rushed crappy detail work is happy. DO NOT BUY FROM THESE PEOPLE!!!

Vendor was no help at all. Lack of information and assistance through the process and post closing was none.

The overall experience in buying a house was horrid thanks to the staff of Pulte mortgage. This was my first experience of buying a house and it was hellish. From issues with negligence and predatory lending behavior to just plain being rude, snarky, and highly unprofessional by multiple members. I had fees upcharged and added to my CD that were NEVER agreed to even when the staff tried to pull "per our negotiations" but tried to ignore WRITTEN agreements on what was stated. I was also told I should just sign the CD even with the charges because I'm still coming ahead with the incentive bonus. The 5k by no means makes you come ahead that was an incentive by YOUR company to help with closing cost so in the long run it's the company's money period. I also NEVER received an apology by staff for the issues and NEVER received a call from the supervisors to speak about the behavior of their staff. I will NEVER use Pulte mortgage ever again and I will never recommend anyone to use them. Now in regards to the home it's self it's lovely I do have a few issues with carpet nor touching the wall fully leaving holes open for critters, some concrete chipping, and cracks on the wall from the house settling but I have a lovely experience with my field manager Chris. He was extremely professional and quick to address issues. He also tried to assist me with the issues I was having the mortgage company. He truly went above and beyond in his duties. Morgan was the warranty guy and he did a great job explaining everything. ... More

I have to say that everyone else was absolutely amazing. Roger, Joshua and a guy from Pulte when I did my final walk through with were all amazing. The house is well built, haven’t had any real issues. The people I have interacted with were top top notch people. Except for one, the sales guy named Dwight. First time meeting him was great! Good impression. Promised to stay in touch in regards to the house being finished. It started getting of track when he got my realtors email incorrect. Then it just snowballed from there. He stopped communicating, he didn’t respond to phone calls, texts or emails from myself or from my realtor. We met with him a few more times and she had to yell at him to get him back on the ball. Which he didn’t. Fast forward, I got a lot of incentives for paying cash. I was more interested in another home than the one I wanted. My realtor talked to Dwight and he absolutely REFUSED to honor the online price of 289,000 plus my incentives. He kept telling us it was 297900. The website CLEARLY had it listed at 289,000 and I even sent a screenshot and was given a bunch of excuse from him and his manager that they won’t honor the price. If they would have, I would have bought it and would be happy. Now, because that house is next door to mine, I see it constantly and am reminded of Dwight’s shady business practices. It finally sold the other day. For $249,000. Two grand more than what I paid for my house. I’m so angry that I’m planning on moving next year. Never want another centex house. This was my second cash house and I don’t think I want to even buy another house. ... More

Lenders are not professional enough for the financial process of buyers lives while they work through the process together so use outside funds for this neighborhood

Very unorganized, still waiting on repairs.

I started out with happiness and then it went to, "got the sale nothing more for homeowner". I have been in my new home for 2 months and unable to to get weatherstipping on 2 entry doors. One door had none from the start and still waiting, the other was in pieces and needed to be replaced, still waiting. Took a month to get someone to fix my garage entry door due to the fact it would not close to lock. I have submitted 3 service request and emails asking to fix these items. So, my experience has not been a smily face for a new homeowner.

Our point of contact was horrible and the building process was very slow. Really disappointing when other homes that started after ours, were completed before. Our closing date was moved almost 1.5 months.

Because I didn’t use their lender and title company very hard time to obtain the keys

Centex home put me onto pulte mortgage to use as a lender who were very misleading and deceptive. When asked for a refund it took 4 months to receive my money back for appraisal and credit being ran. The centrex office wasn't very helpful in how tonresolve this issue and said they'd take it out of the closing cost which didn't happen. The builders themselves have been very helpful and have come by to fix things that weren't quite right or missing without a problem and have been the best part about the process

We love our home. Dislike the process. Final closing figures was not what was on the actual document. Slow to respond asked for the same documents several times when they already had it. Poor communication between the different departments that should be working together. The bad outweighed the good here.

It is very difficult to reach anyone for help. Pulte is not very good at responding to your needs.

Extremely poor communication, already found problems in the home within the first month.

I just spent a month in this new home but I have experienced much trouble with a lot of things not working. The first thing I experienced the second day of packing in was the microwave got damaged. Air conditioning system was not properly designed for 2 of the rooms as it does not circulate air. Electrical faults and leakage at the kitchen sinks. Too bad.

My yard was never graded correctly and it has caused my back yard CLOSEST to my patio to become a swamp. I was told that as long as the water wasn't standing after 24 hrs that it was fine. I can't even walk through my gate to my back yard a WEEK after it rains because it's still a mud hole. You can see with the naked eye that there are spots that would hold water because of the way it was graded. Like pools graded into my yard. I submitted a request for the repair almost a month ago and still have not had repairs done. They sent someone out, marked the areas, and never came back.

Paint everywhere in the home. Floorboards are always coming up. Standing water in backyard. Uneven structures inside home.

My house has defects and it is not regular, it is on two floors and the upper floor sounds and they do nothing to fix it, they say it is normal, as it will be normal, it is a new house and it should be fine

I wish I had a better salesman, my luck, I got Greg! He never communicated what was going on.

Door was left unlocked upon moving the first day no keys or lock. Almost a month later I'm still dealing with non finished items from contractor. My salesperson didn't even double check the home prior to me moving in nor gave me neighborhood info until I asked.

It’s a Good House when you’re outside, Looking at it, But when you look in every detail inside the house you will see lots of problem, the doors are not properly aligned door jamb and all the woods have damage/dents, the concrete slab at the back of the yard is deteriorating, flood on both side of the house, no street light even we reported it to centerpoint, field manager never replied to your txt about your concern, contractor really rush to build the house

The people from the warranty not respond to the orders plus when with did the second walk around they didn't fix anything from the first walk plus the second walk they didn't fix again everything what with mark and we have to leave to do paper work for the house and at the time to come back to the house they didn't fixed that is my experience from you company late respond plus not fix what they promise to fix

The craftsman ship of their workers was bad. I never seen or heard of using caulk as a boarder once floors are laid, what happened to the quarter round strips, paint spots throughout home on the cheap, thin vinyl flooring and carpet. It just goes on.. what happened to quality of work and good craftsmanship.