Century Communities Reviews

A lot of the Cosmetic defects that were pointed out and "blue taped" were never fixed. Every time Century sent some one out to "fix" things, it was almost always incomplete work or poor workmanship. The people they sent never knew what or why they where sent to my home. It is extremely frustrating to get anyone to complete the work properly. It's not worth filing a warranty claim. Having spent over 600k on a new build we definitely did not feel like we got our money's worth.

It took me a while to complete this survey, since I was hoping Century Community construction manager will complete all things corrected in our pre-closing pending items for builder to fix in a timely manner, but it's NOT the case. It has been a little bit over 3 months since we moved into to our place and items prior closing haven't all fixed yet and still no feedback from construction manager or sales. Unfortunately Century does not have a hot line or a number where you can complain about the the lack of communication from construction manager. I should it pay closer attention to the feedback before we decided to purchased with this builder. Very disappointed and not at the construction of the house, but of the poor customer service they provide once they deliver the house.... ... More

After first month no one gives a care. I never received my google hub as promised in my contract. Constantly getting workers ringing my doorbell while I am trying to work instead of getting emails from the community.

If everything is not done to your satisfaction before closing, reschedule another closing. My husband had to make the majority of the repairs to the house that I pointed out at our inspection before closing. We were told to say that everything is fine at our closing (even when it wasn't) as they promised to make repairs after we moved in.

Love the neighborhood, just not the customer service or lack thereof. Covid can only be an excuse for so long. We couldn’t do an in person walkthrough due to covid, those items still haven’t been fixed. We’ve submitted over 30 other issues and no one has reached us regarding anything. A leaky roof, window, and wall happened when we first moved in which caused my baby to be room less for weeks. Three months in and no responses to warranty issues has me severely concerned on the trustworthyness of this company. They advertise a private lake access however there is no fence so public comes in swarms to include gang members. ... More

From the initial agreement documents (80+pages), to the lender they required me to use in order to get the incentives, to the punch list items, I have been frustrated beyond ever being able to enjoy this home. The owners are lawyers and their contract was an unconscionable document. I should have had an attorney review but of course the agreement had to be executed then because they claimed it would be sold that day. High Pressure tactics. Punch list items have never been addressed partially because of the pandemic, but after submitting requests thru their online warranty portal, I have yet to even be acknowledged after more than a month. The lender is a subsidiary of Century and I had to use them to benefit from the incentives. They are incompetent at best. I have initiated more than a dozen home loans in the past, have an 800 + credit score and have never ever before been treated so poorly. They asked for document after document within 24 hours of closing, leaving no time for me to provide them, all thing that were easily produced weeks earlier. Stressful and frustrating to the end. They went so far as to make me sign a document at closing that I would provide additional proof of income after the loan funded!!! Of course within weeks they sold the loan to another bank but refuse after written and verbal requests to call the loan satisfied. So for 3 months now I have 2 mortgage loans on my credit file. My advice is to run away...there are other builders ... More

no one is responsible for the parts to be repaired. and unable to claim due to unable to access the community website for the past 4 months. Also no information about sprinkle stations.

There was alot of problems with the property before and after moving in . 1st. the vent were not installed on the roof . Which got done on the closing date. 2nd been complaining about the drainage since day 1 and its killing the grass and rotting the fences . Going on 4 months now . Who would even think that clay foundation would drain correctly. Needs better grading and drain system if that's the way the engineers think clay drains . 3rd . The brick pointing needs to be redone. Bricks are cracking and there's holes all in the brick pointing. 4th 2 different tiles in upstairs bathroom 5th downstairs bathroom has 2 different color grout. 6 garage floor is cracking and full of pock holes. 7 the trim work is unprofessional. Chalking isn't even , angles cut wrong. Indents in trimming and boogers on chalking. Nick L our builder did a great job repairing some of the issues but since closing we have to go through the warranty process and as you see 4 months later we still have all the above issue . Century needs to get move workers that take pride in their work ( like Nick ) and be more professional with their trade . Buying a new house supposed to be a happy day but this has been a nightmare. To many issues to be a brand new freshly built home . ... More

1. They are so busy they have no time to walk you through and talk you through the house, lot size or dimensions when buying. 2. They say that you have a year to address any issues, but hardly any are addressed. Please talk to residents there to get to know the true picture. 3. The quality of construction is BAD. I see many cracks already appearing in around walls and window frames.

Poor quality, false promises and many more.

We have a number of open issues , still dealing with it even after 3 months. Plumbing leak, appliances issues, broken windows, floor, you name it, we have it all. It’s a nightmare to deal with post sales support. No responses and endless chasing. It seems Century have no QA before they release the homes to customers.

The workmanship is poor. There are so many issues that I have identified during the walk through and post move in. Yet some of them are NOT resolved. I have escalated to multiple people, yet not all issues are resolved. After a time, I just gave up. I would never buy a home again from Century communities again. Neither would I recommend you guys to my family and friends.

Terrible experience, the home has had so many issues and it takes forever to get anything done, been here for over 3 months and still major issues from when we moved in not taken care of, terrible workmanship, lack of care and the details on baseboards, cabinets, flooring were bad. When we moved in the house was dirty spent a whole day cleaning it and still finding tape and crap throughout the house. Worst decision I made in purchasing from this builder

so many unexpected issues with the home has made a normally joyous experience into a nightmare

My new build was extremely delayed (5 months) which might be have been fine on its own if not for the poor communication. I was not given timely updates and was given timelines that were highly unrealistic based on the progress I could see on the house. I would send emails, texts, call and often not hear back for a week which was extremely frustrating as I needed updates in order to figure out my living situation and to work with my lender. They did not take into consideration any of the items identified in my independent inspection. They had me do my “final” walkthrough prior to toilets going in, washer and dryer in, and other things unfinished and I was not given another opportunity to point out things I wanted fixed after that point (i.e. they refused to touch up paint even those workers had been in for over a month after the walkthrough and caused dings). I’m still finding things that I just feel were rushed or not done right which is frustrating for how much I paid for a new home. I would not recommend Century to a friend. ... More

Refused to keep our realtor in the loop. Met no deadlines. Promised that if we signed off on the closing they would fix the issues that evening. Never heard from the builder again.

We moved in to Mayfield back in December 2020. Needless to say there were multiple red flags throughout the home building experience. On the day of closing we found out our Hot Water heater was not working, toe kick in the bathroom missing, and the house not cleaned and filthy. Through out the last few months, we have had electrical issues, HVAC issues, and now AC issues. This month the AC was the third major failure of the home. If you are thinking it is a fluke, both Niagra and Newport St homes have electrical issues, water heater issues, and HVAC issues. In fact it is so bad, we cannot even use our microwave. The warranty is also a joke. When you submit a warranty request, they cancel it without actually servicing the home making it look like they are doing the work. There is no actual way to keep track of warranty request to boot, you just fill out the form and pray. If you are thinking that this is a good place to look at. Move on Richmond homes is even a step up from Century Communities. ... More

We could not make any changes and were misled on what was included with the home. Additionally the construction manager quit with no notice and left his employees to fix the issues he never addressed. The homes are being built way too fast with sloppy workmanship and poor quality building materials and appliances. Additionally the HOA dues cover snow removal but no one showed...residents had to clear the streets. I love the location but seriously disappointed in the quality.

Hold them accountable. Even though they wont do anything about it. Dont sign anything until they do what they say they would.

Disappointed with the miscommunication of available options i.e. available storage to be purchased and the subsequent dismissal of trying to work something out with after the purchase.

- Quality of the house (Material, Finish) is definitely not worth what I paid for. - Avoid these builders at any time to prevent any issues with your home buying experience.

Consider bringing a professional inspector to your walk throughs.

Sales “agents” are not very knowledgeable or serviceable. Certainly not customer focused as they will simply sell the home to another buyer instead of working with purchaser. Sales agents speak about neighboring homeowners to other purchasers and are otherwise unprofessional. Punch lists still incomplete after sale (unsurprisingly, as this seems to be a common issue, but it is surprising how unwilling they are complete lists). Concrete steps and garage floor are concave and hold standing water. Upgrades installed poorly, excuse given was we designed “a complicated house”. Overall a disappointment, and a poor reflection of the company as a whole. Our independent inspector described the home perfectly: “you paid top dollar for grade A work, but received the bare minimum to pass inspection, grade C at best.” I’d advise to purchase your home from a company that cares, and avoid Century. ... More

siding, framing, windows with broken seals and cabinets with finish issues. Waiting on responsiveness to issues. Cheap finishings and appliances. REGRET MY PURCHASE!!! Watching my sheet rock screws pop thru my dry wall as the house settles. Cant close my garage door leading into the house.

The builders lender quoted a competitive interest rate before we signed the contract and then the rate was 1.5 points higher when we were ready to lock (3 days later). We told them we were backing out and somehow the rate came down a full point. Throughout the process the lender representatives spelled our names incorrectly (different ways each time) and sent emails with required information to the wrong email addresses. Thank goodness they somehow got our realtor's email address correct, or we would still be waiting to get information from them. While at closing, the lender called the title company and told them they couldn't give us our keys until we signed additional documents they just emailed to us while we were at the closing appointment. We didn't have time to read anything. We had to ask for paper copies of the documents 4 times from various people before finally being provided with them. There is no builder incentive great enough to make it worth it to go with this lender!! I suggest you use your own. We are in the process of refinancing only a few months after closing. Additionally, earlier on, we were told that we could not purchase a garage with the condo because it was too late.. then, all of a sudden late on a Friday afternoon, the builder called our realtor and told her that we could purchase a garage after all, but we had to commit by the end of that same day. We had hours to decide and get it all together. Our realtor worked with the builders agent late into the night to get everything settled and we paid top-dollar for the one car garage. Then, the builder refused to pay our realtor her commission for the garage portion of the purchase!! This was after they called her and worked with her to execute the sale. I did not feel that the builder treated us or our realtor with personal respect. Doing business with them felt like we were on the wrong side of an "I gotcha - hahaha" scenario. I will avoid doing business with this builder again. The great things about the community are the sales agents in the on-site office. They are smart, friendly and responsive!! Additionally the community superintendent and assistant are responsive and seem to genuinely care about the community and residents. The new HOA manager also seems to be good and responsive as well. Overall the place is nice - it was just a very bumpy road getting here. ... More