Century Communities Reviews

The service people do not respond in a timely manner. My 3-month-old requests are still pending.

The sales associate we worked with Victoria Gieczys was FANTASTIC, she kept us updated weekly, she was thorough with upgrades and final requests, pictures, answered questions on the spot and a wonderful personality Very good at representing Century Communities! Don and Jason on the construction side both very good and accomodating as well!

cost for options is high responsive to questions

The attention to detail of the cosmetics of the homes should be better

The home buying experience was good and pretty seamless. There were no issues with the sales, and loan processing teams. Couldn’t keep up with how quickly the loan was sold off. I was not able to request any changes even though my house was still in the framing stage and it was two months away from being completed. I wanted the no tub option for example and I wanted a larger patio but had to settle for the standard plan. I will live with the bathroom but will have to pay to get my patio extended. After living in the house I started to notice the little things like no towel hangers in the bathrooms and no hand towel hangers by the vanity, no toilet roll hangers etc. Also the front door was not included in the blind installation. Had to purchase additional hardware that would be considered standard installation for a house. There are footprints and rag prints on the floor that I can’t just wipe off and will have to figure out how to fix. The interior doors are cheap and unfinished but painted over. Nothing earth shattering but from a quality standpoint very dissatisfying. Next time I will pay more attention to these details. ... More

Fit and finish needs to be improved. The final details that are seen every day need to be reviewed and brought to a higher standard.

The home seems to be made with cheap materials. Felt like details were rushed and hired laborers who did sub par work.

The sales and design process were great, but follow up on construction issues is non-existent. Several spots on the exterior were supposed to be touched up and we have a few missing pieces of trim in the kitchen. We were also told we would be given some extra paint, but never received it. The issues could have been easily taken care of when the construction crews were still here completing the last homes in the community, but they were not.

There was no customer service personnel who is supposed to reach out to us and ask how we are doing in our new home and if we needed any renovations that are covered in the 1 year warranty

We are finding a lot of electrical, structure, and bug issues.

Good area

Be sure to visit your home often while being built so that you don’t miss minor details

Still have a couple outstanding issues.

We love this house. However, some workmanship was poor, the grounds are getting landscaped and finished very slowly, and issues aren’t getting addressed timely.

I moved into my home in January,

Overall I do love my home however there have been some electric issues and internet issues with the area the home was built at. The homes in my area were all built on one electric small grid and we were without power for an entire week. My husband and I were not able to work that entire week. This is not okay when we’re told that the home was built in reliable area to get the resources we need in order to work from home everyday.

The warranty claim process has Ben a HUGE disgrace. From multiple missed appointments, the warranty experience had been a total nightmare. I almost wish I had bought an existing home

A lot of things not yet complete. Very fast move in.

I loved working with Julie in sales, and Gerret, the construction manager. I was very disappointed that I received no response to the claim that I submitted on the website....it was sent months ago, and I haven't heard anything. There were some punch list items that were not completed, even after I was assured that someone would return to my home to take care of them.

Builder ok. They need to do more about trash blowing around on properties that are occupied

It is unfortunate that when you have an issue with your home and have to make a claim that they don’t let you know they received your message or let you know when they are coming out to resolve it. I always had to reach out to my sales person to try and get anything done. They still haven’t fixed a few of my issues. Nothing bugs me more than people that say they are going to do something and they don’t. Seems to me like once they get your money, they could careless about you and your home after that!!

After being here for a couple of months I am starting to notice small things like nails sticking thru the carpets, especially on the stairs. I have a hole in my shower that I reported almost a month ago and still no response. I expect to find small things but I also expect a reply when I submit a service ticket.

Our sales person (Brianna) and GC who handled warranty (Cody) for first 30 days were great! Warranty department is terrible. We have submitted a warranty claim for a few items and have not gotten a response. The flooring contractor has failed to fix floor boards after two or three visits, we have no kitchen lights, and there are dripping noises in the master bath.

After moved in, the defects and repairs not easy to deal with the person in charge. Stressed and hard time. Sound like it has to be requested over and over again.

The Agent Angela was attentive. Jose was very kind. My only concern is my wood flooring in my downstairs bedroom and hall area, is lumpy and feels like it will pop open soon. I have been waiting for some type of resolution to repair my brand new flooring with no return calls from Benjamin, the Century Rep that came to look at it. Also I have same air pockets in my wood flooring in the kitchen area that I was told would be repaired by drilling holes and inserting some kind of flooring glue. Still no return calls in the past 2 weeks from the time they came to look at the flooring. A response from Century would be awesome. Thanks Angela ... More