Century Communities Reviews

While our foreman, Rusty, has been very nice, we have had an incredibly frustrating first 4 months in our new home. There were things that needed to be fixed (mismatched shower tile, missing mortar in the stone fireplace, no Google Home equipment or information, etc. We had to basically harass everyone we could think of to get them taken care of. The most frustrating of which was the Google Home system. We were essentially told by Sales that this was not their problem. It was not until we went all the way to the Century Regional Manager that action was taken and we finally just last week received our equipment. There is absolutely no excuse for it to have taken 4 months. We know the product was not out of stock because we can find the unit in every Best Buy we have been in. We are still waiting for our front patio to be corrected. We were promised solid concrete and instead they included a planter area. Now all they will tell us is that the concrete company doesn't want to do it. We're not sure how that is our problem. All we are asking is for you to deliver on what you promised. We were told we would be left with small amounts of leftover interior paint, flooring, tile, etc. as well. We were not. The only thing we have is extra grout and a large amount of exterior trim paint. So overall, yes we love our home. In the end, it will all be fine. But no - it has not been a great experience working with Century, and we would not recommend them to others without warning about the lack of follow through. Either live up to what you promise, or don't promise it. It's so disappointing to feel like you're being lied to and taken advantage of. Regarding quality, there are a few things that have been a bit disheartening. For example, our mantle is absolutely cut crooked on the edge, but apparently that's just too bad. They refused to replace it. We'll have to try and fix it ourselves. I don't understand why they would install such a clearly subpar item. We're also not impressed with the quality of the cabinets. They look nice from afar, but as soon as you get close you can see numerous flaws that have just been painted over. And there are multiple small chips in our granite countertops, which is unfortunate. In a word, our overall homebuying experience has been meh. ... More

Love the lot and floor plan of my home, but can't recommend the overall Century experience. From incorrect pricing provided by agents during the early home-buying process, to Century's inflexibility regarding even minor changes once the slab is poured, to poor quality of construction materials and finish work on the home, I'm beyond disappointed. (To be clear, my home is in Canton -- not Dallas -- Georgia.)

I was not given everything promised before and after closing. Have been in home for 4 months

The integrity from one construction manager (CM) to the next within the same development vary significantly. A neighbor’s CM was incredibly helpful and went above and beyond. Ours simply was not and only did what he was asked for repeatedly and I ally told to do by his or her supervisors.

Hard to get a person to spread With when something is needed. And the issue submittal for Is less Than ideal and does not always get a result.

Although Steve is very friendly and an overall nice person I am not happy. I think my house was built in a rush. I have a lot of things that needs to be fixed such as my floor, which is starting to separate. As you can see, I've only been in the house for a little over three months. My backdoor do not close properly, my closet door in the mud room do not close.

Quality of workmanship is incredibly poor but good response times ......but still several unresolved issues

Prior to buying our first brand new home we have never heard of Century Communities. We did our research and did a lot of looking at their competitors. In the end we chose Century based on the price, location and what we found in our research as they seemed to be a good builder. It started off well but then became very stressful about 3 months into the building process. Let me start with the good: 1. Sales and loan team were great and had zero issues with anyone! 2. Working with the Design Center was a great experience. Lots of options to really customize your house and make it your own. Have to say though some of the options are way overpriced and I was able to install myself for a fraction of the cost. 3. Customer service representative for warranty issues has been great and very responsive to our requests. Our requests have not been major as of yet but our rep has been on the issues and has taken care of them in a timely manner, very happy with him. 4. We love the house for the most part and price was right for the area. I would say architecturally the elevations are lacking but the floor plan made up for this as it had everything we were looking for. Nice open floor plan, lots of storage, and a huge master closet. Now the bad: 1. Superintendent is worthless. Will tell you if you need anything just to contact him, well if you do ask it for something he will ignore you, say no or just forget. Not exactly sure what he does when he "walks" the houses but I can tell you I was doing his job finding all kinds of issues during all stages of the construction. I won't even get started on the mold issue we had on most of the drywall that was installed. Make sure to visit during construction and all your options and additions are being done correctly! 2. During the process and the issues we had we just felt like a number to Century and that they just wanted us to go away. No apologizes for anyone on the issues, some of which were major we had during the building process. Again we just did not feel important they just wanted our money and to close on the house. 3. Lack of communication, we were told our closing date would in July. This changed to June and no one informed us until I asked if we were still on schedule for July, at this time we were informed it would be June a full month earlier than we were told. 4. Attention to detail is lacking! Some of our walkthrough issues were taken care mostly and other just patched over instead of being done correctly. Workmanship overall is not very good at all! 5. The day we received our keys we had to pick them up from the superintendent and not the sales office or anyone else from Century. Again we just felt like a number and it was no big deal because they need the house closed by the end of the fiscal year. Customer service in many areas is seriously lacking! At least attempt to make your customers feel appreciated after they just spent a lot of money on your product! 6. We had a couple of water leaks in the landscape irrigation but was told just adjust the watering clock and it will go away. Ok this is not my first house and I am handy around the house, I know when there is something wrong! I brought the issue up a couple of times with the same response. So I took it into my own hands and dug up the areas where the water was ponding.......well what did I find, two water leaks in the irrigation system! After I took pictures and put in a request the leaks were fixed within a day! Point is do not make your customers feel like they are wrong and at least look into the issue instead of giving a "solution" without investigating. 7. Make sure you know what options you added, whether structural or electrical! I cannot tell you how many times we had to remind the superintendent that things were missing or wrong! Would I recommend Century to friends or other people? Jury is still out on that one but based on what we went through and what seems like a lack of appreciation and customer service I would have to say NO at this time. I am just glad that I know what to look out for during the building process or we would not have received the keys to the house with our options we purchased. ... More

After posession of home, staff and management is unresponsive...Quality and craftmanship isnt high quality either, had quite a bit of chips and scratches, electrical malfunctions. Promised Google hub isnt ordered yet and I am still waiting to get it.

Trying to resolve some quality issues. we will see if the services gets any better. as of now...not great

When I had my walk-through and final inspection I pointed out some issues that I want to be corrected and when I moved in those issues are not corrected. I’ve been addressed them to the superintendent and he said that he was gonna stop by and he didn’t come by then I submitted a request to be a century homes portal website and I still have not received notice of when they should be corrected I am now living there for nearly 2 months and still not one call on my pending requests

This company need to provide sales with correct information for clients. Follow through with incomplete items after move in . Fix warranty items within a timely manner. Employees need to be honest and trustworthy.

The sales staff are excellent at providing information and facilitating the loan process once a home is reserved. The construction crews cut corners, used lower quality materials, and had to replace broken or incorrect parts in the house throughout the building process. The items identified during the final walk through were not all completely resolved 90 days after closing. Make sure you understand the homeowner association rules and restrictions.

Make sure u go over everything. We were so excited cause this was r first house that I didn’t really check everything. So make u inside and outside of the house

Several quality issues remain open for months. The lights have been flickering since move in and trying to get them fixed has been really nothing more than a blame game.

We bought this home because of the Floorplan and Location and the Elevations. But, did not fo research on Century it self. This a over 4k home that has the qualities of a much lower price point home..need to put in alot of upgrades to bring up to a 400k standard such as lever door handles. It really basic stuff. That they went super cheap on. Please turn on the water in hall bathroom before buying. You can hear what sounds like a jet coming from the pipes..super embarrassing when company use that bath as the whole house can hear. Also no showers after 10pm it can be heard in the Master bathroom with the door closed across the house..very poor insulation. True we bought a spec home. We just expected higher quality.......apparently higher cost doesn't always mean higher quality. ... More

Love the floor plan but better communication and necessary information are lacking (and I'm being nice!)

Website to report issues after move in states the community will respond within two business days. They haven’t responded at all. I’ve reached out to them twice once by phone and once via website and still no response.

I was really upset that I didn’t catch all the little details during the walkthrough but I was working 7 days a week and was tired at that time. As I got settled in I started noticing one thing after another. One warranty issue was resolved which was a ceiling fan that didn’t work. (You would imagine it would be tested during installation). I’ve submitted photos of all my issues (roughly 50 or so). I understand the Covid 19 situation put a damper on things but I’m still sitting in a home purchased at $205,000 that was done in poor quality. It seems as though it was rushed.

I got several problem badly. Septic pump broken and flood to front yard. Water leaking from ceiling but can't find the reason.

The warranty department is a headache to work with. There is little to no communication between trades, warranty department and homeowner. Three times warranty work has be scheduled and no one shows up or notifies you of any cancellations.

Have had three different builder contacts over 6-month period. latest problem was an air conditioner issue called our contact was told to put it on the website, which we did, ended up fixing it myself it took a week for anybody to respond.

The quality and workmanship of this home is horrible, especially the drywall work! We’re still finding a lot of issues that need to be addressed and fixed during our 10 month walk through! I’m very disappointed because I feel like the building process was rushed to close before the end of the year! The poor quality of workmanship is now showing! The house is beautiful, but we didn’t have quality contractors to build it!

Really liked the community and the neighbors, but not the Century communities !! You guys disappear once the house is sold and some employees are very rude!!!

I moved in December of last year and while i love the house and community i can’t say i love the company. The lot was not well kept while construction was going on so when remodeling i found Gatorade bottles and miscellaneous hardware and tools in my walls. I’ve only remodeled the bathroom so i could only imagine the waste in the other walls. They damaged two out of three tubs when they brought them in and only repaired them. Kind of disappointed with that but they were decent repairs. They also damaged my front door when putting in the door knob and have yet to come repair it. There were scheduled times to come and fix it but showed when outside of that time and i wasn’t home. They gave me an incentive for moving in which was nice. If it wasn’t for my realtor i don’t know that i would’ve actually chosen this company. ... More