Century Communities Reviews

Very limited options and everything is package. It is very expensive almost 100% up compared to the outside market. Response to the issues is not great. Ex century installed incorrect garage machine and it is more than two months raised a request n no response so far. Several other items penind

- why push to close when the house had so many issues that needed to be resolved? - 5/6 months later and I still have unresolved issues from pre closing walk through - paint/detail job was poor and unexcusable as "faults of the house" - nail is sticking up from floor, underneath the carpet (from move in) and still not resolved - cabinet drawer in kitchen was chipped from preclosing walk through and still not resolved - front lawn has a huge hole where water comes out of and floods the sidewalk and flies congregate there - lack of communication -would never recommend anyone to buy from century communities. I'm a single mother trying to provide for my child and my "new" house is subpar. - don't like how I couldn't choose my own options for the house - guy who's in charge of addressing issues after move-in is useless. ... More

Very poor response from customer support

Overall disappointed in the builder. Poor paint quality in the house; scuffs way too easy. Cabinets have issues and not fixed 6 months after moving in. Bath tub lining has construction residue on it and needs to be replaced. Front steps had to replaced because they were wrong and not to code. Wiring was backwards. Poor quality. Poor design.

Everything was going well, until I got into my house. There's MAJOR issues, that I have submitted multiple Warranty Claims for and they have not been addressed or acknowledged. I have been in my house a little over 3 months now and I can understand that they may be backed up, but if I'm continually contacting you, then I should at least get a response. That's called common courtesy and professionalism. I love my house, but the experience so far since I've been in my house is making me consider moving. I was originally referring people to Craig Ranch, but now I've been telling people not to bother. I am very disappointed and dissatisfied with Century Communities. ... More

Century wants everyone to think they care after the sale but the missed deadlines to get problems fixed shows there is a problem somewhere in the management chain. Lower end materials are used in construction. Anything above low end must be added on at a price.

Overpriced and skimped everywhere. What can I say

Mostly everything that’s wrong with this house should have been caught before the workers moved to the next phase of building. It like the person checking behind them just gave the work a check off hoping that the home owner wouldn’t notice anything until the year is up. I have yet for them to fix my air conditioning. They sent a guy out to close a vent on one of the rooms making it hit in that room just so the other room could have airflow. I told them that didn’t work a month later no one has came to fix it and I told them my 75 year old mother sleeps in one of the rooms. The wall in my loft is cracking two months have gone by not addressed. Lumps are underneath the carpet, the lining at the top of my cabinet the wood is damaged the worker just painted over it hoping it would not be noticed. They came and replaced some of the plants by planting a plant that’s already dead. When they send people to your home they talk to you as if it’s the owners fault that they have to come out and repair something that should have been done correctly the first time. The Landscaping Supervisor had me in tears because he said the plants were dying because they were over watered. The guy that came back to plant the plants said the set the system that way so the plants can get enough water. He had to make a excuse for the way Frank had made accusations that it was the cause when I never touched the system since I moved in here. I understand we are human and we all make mistakes, but these homes costs too much money to be thrown together just to make a profit, then later the home owner pays the double price. Why do you pay a person that suppose to check behind them when too many things are going unnoticed. After a owner moves in the have to open their home back up for workers to come in and out to fix things that should have been caught before move in. ... More

We requested to close two weeks later than Century wanted us to close to accommodate the sale of our other home but they wouldn’t budge. Tbey were fixated on a fast close (3 weeks from when we signed) and they refused to be flexible to do a 5 week close instead of 3. That put us in an extremely difficult financial situation to make it happen.

The flooring in my bathroom is ripped behind the toilet. My carpeting has paint stains from painters and yet to be fixed. My cabinets are peeling The paint on front door is already peeling and I have only been in the home 3 months.

Quality below average, response to issues and follow up update not met expectations

The quality of the build is exceptionally poor. Definitely not the quality expected for what we paid.

Quality is not good at all, everyone has so many issues related to house and internal failures.

Literally no response after key handover. Too bad especially Expressions College Park team. Till date they didn’t came back without issues even after 90 days.

Bought a Century home in California, Quality of the homes built by Century communities is not great, poor design& Architecture, quality issues were observed throughout the house either in the materials used or in the workmanship. The walls are not straight in few areas, the flooring is not installed appropriately, upgrade options quality is poor. Sales team was fine. But the customer service team (to report any issues) is extremely poor, takes many months to fix issues, don’t respond, requires many many follow ups. This is not just my experience but many of my neighbors also had same problems with century communities. If we have a choice, I would not buy a home with Century. ... More

I observed very irresponsibility from Century Communities, I have to chase people to get the updates, it's not customer friendly in terms of upgrades, the company solgan says "You Dream we built" - which is obsolutely is not true, what ever the package they decided we have to go with it, customer care after collecting keys is very pathetic, I never see such a worest customer care any where.

Happy with my sales guy but with rest not happy at all

Through the whole process it seems like everything is rushed through and you end up with/without options you didn’t/did want. We tried to change options a few days after we signed but by then it was “too late.” After you home is built, good luck getting a response back from anyone from the front office of the community. They are not helpful and never respond back to you unless you go to them face-to-face. Beware of the “referral” program. It doesn’t exist unless it is financed into the loan of the people that you referred. Feels like they’re extremely greedy and push you through the door before your ready. ... More

Once we decided to buy the house and signed the papers our primary agent ignored us but other agents stepped in and filled the gap answering questions and addressing our concerns. It has been difficult getting a response from the representative about fixing issues with the construction

Don’t recommend them if you’re a first time homeowner like we are. You will be left lost and confused with no communication or information on who to contact. We bought our home and it was missing certain options that should have been included. Found out after moving in and trying to get settled that things were missing and it has caused more problems since our original customer service rep was less than helpful... when I questioned if items were missing during walkthrough, I was brushed off. I don’t know how they missed some of the stuff (electrical wiring) and no one caught it before we did. Still waiting to have it all resolved. ... More

A lot of the Cosmetic defects that were pointed out and "blue taped" were never fixed. Every time Century sent some one out to "fix" things, it was almost always incomplete work or poor workmanship. The people they sent never knew what or why they where sent to my home. It is extremely frustrating to get anyone to complete the work properly. It's not worth filing a warranty claim. Having spent over 600k on a new build we definitely did not feel like we got our money's worth.

It took me a while to complete this survey, since I was hoping Century Community construction manager will complete all things corrected in our pre-closing pending items for builder to fix in a timely manner, but it's NOT the case. It has been a little bit over 3 months since we moved into to our place and items prior closing haven't all fixed yet and still no feedback from construction manager or sales. Unfortunately Century does not have a hot line or a number where you can complain about the the lack of communication from construction manager. I should it pay closer attention to the feedback before we decided to purchased with this builder. Very disappointed and not at the construction of the house, but of the poor customer service they provide once they deliver the house.... ... More

After first month no one gives a care. I never received my google hub as promised in my contract. Constantly getting workers ringing my doorbell while I am trying to work instead of getting emails from the community.

If everything is not done to your satisfaction before closing, reschedule another closing. My husband had to make the majority of the repairs to the house that I pointed out at our inspection before closing. We were told to say that everything is fine at our closing (even when it wasn't) as they promised to make repairs after we moved in.

I made a claim in four issues one month a go, they tell me will take from 2 to 4 months for get my claims. Deck never get cure the wood, they said they will coming but so far nothing, once you got the home feel like "I dont need you any more, let me sold more homes let me a lone"