Century Communities Reviews

I was very happy with the process and the people we worked with. Moving in made me change my mind. Quality of work is not there at all. After living here for a few months we have noticed the corners that they have cut. Its not our first time building so we know things break, not the only ones in the neighborhood with the same issues. I would not build with them again.

From the initial agreement documents (80+pages), to the lender they required me to use in order to get the incentives, to the punch list items, I have been frustrated beyond ever being able to enjoy this home. The owners are lawyers and their contract was an unconscionable document. I should have had an attorney review but of course the agreement had to be executed then because they claimed it would be sold that day. High Pressure tactics. Punch list items have never been addressed partially because of the pandemic, but after submitting requests thru their online warranty portal, I have yet to even be acknowledged after more than a month. The lender is a subsidiary of Century and I had to use them to benefit from the incentives. They are incompetent at best. I have initiated more than a dozen home loans in the past, have an 800 + credit score and have never ever before been treated so poorly. They asked for document after document within 24 hours of closing, leaving no time for me to provide them, all thing that were easily produced weeks earlier. Stressful and frustrating to the end. They went so far as to make me sign a document at closing that I would provide additional proof of income after the loan funded!!! Of course within weeks they sold the loan to another bank but refuse after written and verbal requests to call the loan satisfied. So for 3 months now I have 2 mortgage loans on my credit file. My advice is to run away...there are other builders ... More

Seems to be over priced with the cheap Matte paint, that’s nearly impossible to clean. The floors and countertops didn’t come sealed and must do that on your own. Everything about the house feel cheap.

From start to...well it’s almost four months since close and we aren’t done yet so I can’t say to finish, it has been poor communication and quality. The only saving grace to my blood pressure has been Lisa and Matt. John was very friendly as well. The oversight in building some of these houses has been non-existent. Living in trash outside everywhere is despicable and embarrassing. I’m tired and just want my house fixed like new...since it is.

The workmanship is suspect. They throw these houses together with very little regard for quality.

The quality of the building materials and install is below standard for a private residence even for a track home. The quality is similar to that of an apartment complex. There are limitations to the combinations of the items you can upgrade. You must stay with what the design team has put together in their design package ideas for your home you are purchasing. The response to issues are good, however; the workmanship for the repairs is not any better than the original workmanship and the trades need to keep coming back to "attempt" the repairs the same things. During the loan process, the down payment amount changed the week before closing and the papers were not ready by the lender who was provided by Century Communities, until the day of the signing. At the time of our final walk through, the house was not completed and not completely cleaned inside or outside. The completion date was moved out 2 months from the original date give at the time of purchase. Many other things to mention, however; I think the general condition and idea of the purchase is relatively clear. ... More

We were never supplied air filters for our house. Our property line has moved since putting in a new house next door. Still have an electric issue in our guest bathroom. Had an exposed wire in master bedroom that tripped and burnt out the fan. Our back door was dented they replaced it but never replaced the framing due to water damage and breaking the frame when replacing the door so now it doesn’t lock except for the doorknob. Never finished the sod in our yard plus with a new house next door one of the workers drove through it. Painters missed several spots after coming out but the only paint if there is blue tape. Still haven’t replaced our master shower because it has cuts in the fiberglass on all of the walls. Our master tub still has cuts in the drywall exposed above it. Our master bathroom door doesn’t shut all the way and rubs the paint off the frame. Don’t expect stainless steel appliances because they give you whatever their supplier has on hand. We were shown one thing and had something different delivered. Grading issues after water run off in the side and backyard. We’ve had two rounds of a ant infestation since being in the house in our master bedroom. They are entering from the master bathroom door framing that is not solid to the ground. Also our carpet is coming up in that same area. Our master bedroom ceiling fan still roars if left on high. The guy that came to replace the ceiling fan told us it was a low quality fan but our living room fan does not make the roaring noise. Our AC wasn’t hooked up correctly when moving in one of the electric people caught it when we had them out for our lights flickering in our house because of our washer and dryer would cause it. All the screens on the windows were installed incorrectly and were rattling in the windows. The tile in the kitchen are two different colors and refused to replace it because they blamed the LED lighting causing it. The lock on the door going out to the garage has never locked since moving in. We still had exposed holes in dry wall around the light fixtures. ... More

There are things form my drywall walk through that still haven't been fixed. They refused to give me a floor plan with dimensions and now things are smaller than I expected and my car doesn't fit in the garage. The builder also put a $2MM bond on the HOA that all the residents have to not pay back in their taxes.

Within 2 months of move in, faced all kinds of issues. Smaller issues are taken care in warranty, but there are some major issues which requires some attention from Century which never happens. They acknowledge it's an issue but no clear communication on how and when its going to be fixed.

The quality of the materials used (ie. extremely loud furnace, cheap carpet, poor functioning drawers, thin walls, stucco mistakes, external paint mismatches, etc.) have been very disappointing. We have had to fight to have some of these looked at and some they won't do). The builder was amazing, but the company is too big to serve you in a personal way.

Poor planning of community and parking

Quality of all materials is mediocre and the workmanship in all areas of trim, paint, kitchen cabinets is poor. Of course we cannot see beneath the surface to access the construction, but if the cracks in our front walk way and all the way across our driveway are any indication, I would expect it to be the same as what I can observe. The local staff, (sales, construction manager) are very nice.

The size and space of the home is everything that I wanted. Compared to pricing in other communities was a reasonable deal. With that said, it is true that you get what you pay for. Prior to my closing I saw a plethora of things that needed to be either repaired or replaced. The builder made me feel as though my concerns were not valid and pretty much brushed me off. if wasn't until after I made several complaints to corporate that something was done. There are still a lot of things that need to be addressed. I was made promises from the builder that certain issues would be taken care of back in October. It is now the end of January and I am still waiting. Customer service is nice but not effective. I have requested several times to speak with someone/receive a phone call to address my issues. I am still waiting for that courtesy call. I have sent photos, emails, text messages and all of my issues are still not being resolved. My "New" home feels like it is 10 years old. I was sooo excited about buying a home, but Century ruined all of my expectations. The attention to detail and basic craftmanship is not evident. The work is clearly sloppy and full of patchwork and carelessness. It is clear that the builder and the contractors do NOT take pride in their work and craft, and delivering a quality product is not their priority. The only priority is to build a house- not a "home" as quick as possible to turn a profit. I would definitely NOT recommend Century Communities, and I will NEVER purchase from them again. Buyer remorse is real. My opinion may have been different had they addressed my issues from the beginning and showed a little more respect. ... More

Materials are average with several repairs required. Painting was incomplete or incorrect color/finish requiring painters to return to correct. Master closet clothing poles are pulling down away from shelving supports due to a combination of poor materials and too few supports and requires repair to be scheduled.

We were told a lot of things, that made us purchase. When it came time for all those things to happen, it was apology after apology. They fired our agent mid buying, never told us until we had a question to ask, and couldn’t get a hold of her. They used her as an excuse for the all ‘misinformation’. I still have never had a warranty walk through or explanation. I still have things they said ‘we will fix after closing’ that aren’t three months later. I love my home, but the buying, building, and post closing were all horrible experiences I feel because the lack of leadership and consistency here at Davenport and the salesmanship tactics to get you to buy. ... More

my home quality is very average.. i was disappointed after i moved in .. my kitchen cabinets are still yet to fix.. its been 4 months no one responds to work order. quality and fixing of kitchen cabinets is soo cheap(after i got the upgrade) few drawers docent align. toilet pots are the cheapest in market i guess... and special mention for wall paints.. it wears off if u touch it.... its that badly done... i pray and wish this house shouldn't fall of on my head at any time ..

We have had a ticket in for 2 cracked tiles in our kitchen for almost 2 months. Still havent been contacted. Our whirlpool microwave gave us issues the first week. Someone came out to look at it and he seemed to think it was the way we were closing our microwave. It clearly is not the way we are closing it. You should not have to hold your hand on the microwave door in order for your food to heat up. We continue to have the same issue. I have taken videos to show what we deal with. Our whirlpool dishwasher does not dry our dishes. It never has since we moved it. Its almost easier to work around all the issues because its clearly a waste of our time to take time off of work to have someone come take a look at our issues just for them to tell us...its normal or standard or its a user error. If you expect 5 stars please make sure our issues are fixed & not brushed under the rug. By talking to our neighbors, seems like this is a tread. They recommended we speak out and speak to lucus directly. I believe that will be our next step. ... More

We moved in what we thought was going to be our last home purchase. Loved the floor plan, we had a few issues before signing which is normal. Some where fixed others we were told would be taken care of. 1. Upstairs floors creak every time you walk. So embarrassed over the Thanksgiving holiday. Guest were asking how “old is this house”? We responded we just moved in 3 1/2 months ago. They told us y’all got taken! When it rains the patio is soaked as if there isn’t a covering. (Gutters are bad). I was told to call the people on the list we were given and to our surprise no one knows who to call about the creaking floors or the seams that are coming through in the kitchen ceiling, hallway ceiling and sitting room or the gutters! We are paying too much for these things to be happening. We’ll be contacting legal soon. They put these homes up to quick and the quality is poor! I don’t normally give bad reviews but this is ridiculous. ... More

I was referred to Century Communities by a friend whose home had been built by CC. I really loved the way his home looked inside and out. It also appeared to be well built, so I decided to go with CC and have a home built with them. Apparently over the course of time CC made changes to its included features list and a lot things my friend got with his home were now taken off the feature list. I was lucky to be able to get blinds included but only in the front of the home. Going to the showroom was very overwhelming since everything has to be picked that day and no changes can be made once you've signed. I find that the homes are built to quickly and that no one knows how to use a tape measure or a level. I'm also still trying to understand why the builder couldn't show me a color picture of what the front of my home is suppose to look like. He only had a blueprint. I've gone onto the warranty page to submit some issues I had concerns with. That was on October 24, 2019 and I'm still waiting to be contacted. I've also spoken with the builder in my subdivision about some of my issues. Although he and his assistant are very nice, they can't remember everything. Although I do love the style of my home, I just wish that the workers took a little more pride in their work on the interior of the home. I'd just like to let future homebuyers know to check every nook and cranny in their new home before signing on the dotted line. ... More

Post sale it has been hard getting info about anything. Barely know who services our HOA. No rule book about has ever been given. When we ask about fixing minor things we get the run around or they postpone. House is great but customer service is really lacking

We are 3 months into our new house and have had many issues. Holes in the floor, broken cabinets, chipped counter tops, sprinkler issues, dish washer not drying and water heater not getting hot. Still none of these issues are fixed. Would not recommend this builder I have given calls about this over and over again still waiting.

Sales process was good. No issues. The superintendents did not seem to care about quality or schedule. Major issues were still being addressed even on closing day...it was a 9-19 month build from contract to close...there should have been plenty of time to address issues in that time. Still dealing with quality issues. Several warranty items have been easier since closing. The warranty team has been fantastic and responsive.

We love our home but all of the ongoing issues we have had and are still fighting to get corrected have been beyond exhausting. From sewage leaks to roof leaks to an incorrectly elevated front porch (those are just the bigger issues) it has been never ending since moving in and therefore left us little time to enjoy the benefits of owning a new home. Unfortunately, it will make us rethink buying a home from Century in the future. One of the biggest disappointments has been the lack of care that was put into the drywall throughout the house. There are crooked ceiling lines in almost every space, more putty marks than you can count and the nail pops are literally visible from across the room. I am horrified to think how difficult it is going to be to paint these walls. THIS is not something a new home owner should even have to think about. Brand new walls that need more putty that you can carry; some of which could only be corrected by tearing the drywall completely out and replacing it. There was obviously very little accountability with the contractors who left this mess behind for YOUR CUSTOMERS to deal with. If all the issues we were “assured” would be taken care of during the final walkthrough had ACTUALLY been completed CORRECTLY in a timely manner, we would likely have a better evaluation to offer. However, from the roof to the front porch we are still waiting, four months into living in our new home. On a final note, if we wrote down all of the issues we have had, it would be a very long list. Therefore, we are not at all happy with the quality of our home purchase at this time. We are giving two stars because the Customer Service Rep -Hirut Tinsae, has done her very best to assist us and is always kind and professional. ... More

I have now been in my home for over 3 1/2 months and I still have issues not completed from the first walk-through. I have had two supers, spoken with two different managers, countless emails, and there are still issues remaining. Why???

It’s started well but finish was dicey. Refund for poor workmanship is still pending after 4 months closing escrow