Century Communities Reviews

Sales process was good. No issues. The superintendents did not seem to care about quality or schedule. Major issues were still being addressed even on closing day...it was a 9-19 month build from contract to close...there should have been plenty of time to address issues in that time. Still dealing with quality issues. Several warranty items have been easier since closing. The warranty team has been fantastic and responsive.

We love our home but all of the ongoing issues we have had and are still fighting to get corrected have been beyond exhausting. From sewage leaks to roof leaks to an incorrectly elevated front porch (those are just the bigger issues) it has been never ending since moving in and therefore left us little time to enjoy the benefits of owning a new home. Unfortunately, it will make us rethink buying a home from Century in the future. One of the biggest disappointments has been the lack of care that was put into the drywall throughout the house. There are crooked ceiling lines in almost every space, more putty marks than you can count and the nail pops are literally visible from across the room. I am horrified to think how difficult it is going to be to paint these walls. THIS is not something a new home owner should even have to think about. Brand new walls that need more putty that you can carry; some of which could only be corrected by tearing the drywall completely out and replacing it. There was obviously very little accountability with the contractors who left this mess behind for YOUR CUSTOMERS to deal with. If all the issues we were “assured” would be taken care of during the final walkthrough had ACTUALLY been completed CORRECTLY in a timely manner, we would likely have a better evaluation to offer. However, from the roof to the front porch we are still waiting, four months into living in our new home. On a final note, if we wrote down all of the issues we have had, it would be a very long list. Therefore, we are not at all happy with the quality of our home purchase at this time. We are giving two stars because the Customer Service Rep -Hirut Tinsae, has done her very best to assist us and is always kind and professional. ... More

I have now been in my home for over 3 1/2 months and I still have issues not completed from the first walk-through. I have had two supers, spoken with two different managers, countless emails, and there are still issues remaining. Why???

It’s started well but finish was dicey. Refund for poor workmanship is still pending after 4 months closing escrow

I have been in the home about 4 months now and I have been waiting almost 2 months from the time I submitted a warranty ticket for someone to come and fix my issues. Still no one. One of the issues is a major security risk for my family and the lack of response is disturbing. My first month of being in the house was great and I had great correspondence but it has gone downhill ever since.

Make sure you really do your research & really look into everything when buying a home from century communities. They will make everything sound super nice & awesome just to make a sell. We have had so many issues since closing, that we truly regret buying a house. Also be aware of the HOA!!!

Started out good but now, four months in. Not impressed! Seeing / finding more flaws with the quality of workmanship. We had leak from the bathtub above the dining room which was fixed. However, we have seen no one to fix the water damage in the ceiling caused by the leak since it happened. We going on 2 months since that occurred. We starting to notice more flaws as well. Stair treads, gutters, lack of caulking, and other things here and there. Biggest concern for me is the amount of material I am discovering buried in the yard. Wire, silt fence, bricks, lumber, concrete, roofing and so on. Again, not impressed! But good luck this seems to be the norm! ... More

Standards are not maintained at all places in the house. The house is handed over with lack of workmanship and quality of construction. Many repairs had to be performed and still issues are coming up. It has major design flaws and also missing wood at some places.

Have been trying to get someone to help fix some issues. I don’t get any answers to my requests

Multiple issues. Century Communities does not handle in timely manner. Workmanship challenging. On

Multiple issues with this new home from electrical to Doors and trim. Tile floors are very uneven and not level. The quality of the landscaping is the worst I have ever seen from any previous builder.

no one is responsible for the parts to be repaired. and unable to claim due to unable to access the community website for the past 4 months. Also no information about sprinkle stations.

There was alot of problems with the property before and after moving in . 1st. the vent were not installed on the roof . Which got done on the closing date. 2nd been complaining about the drainage since day 1 and its killing the grass and rotting the fences . Going on 4 months now . Who would even think that clay foundation would drain correctly. Needs better grading and drain system if that's the way the engineers think clay drains . 3rd . The brick pointing needs to be redone. Bricks are cracking and there's holes all in the brick pointing. 4th 2 different tiles in upstairs bathroom 5th downstairs bathroom has 2 different color grout. 6 garage floor is cracking and full of pock holes. 7 the trim work is unprofessional. Chalking isn't even , angles cut wrong. Indents in trimming and boogers on chalking. Nick L our builder did a great job repairing some of the issues but since closing we have to go through the warranty process and as you see 4 months later we still have all the above issue . Century needs to get move workers that take pride in their work ( like Nick ) and be more professional with their trade . Buying a new house supposed to be a happy day but this has been a nightmare. To many issues to be a brand new freshly built home . ... More

1. They are so busy they have no time to walk you through and talk you through the house, lot size or dimensions when buying. 2. They say that you have a year to address any issues, but hardly any are addressed. Please talk to residents there to get to know the true picture. 3. The quality of construction is BAD. I see many cracks already appearing in around walls and window frames.

Poor quality, false promises and many more.

We have a number of open issues , still dealing with it even after 3 months. Plumbing leak, appliances issues, broken windows, floor, you name it, we have it all. It’s a nightmare to deal with post sales support. No responses and endless chasing. It seems Century have no QA before they release the homes to customers.

The workmanship is poor. There are so many issues that I have identified during the walk through and post move in. Yet some of them are NOT resolved. I have escalated to multiple people, yet not all issues are resolved. After a time, I just gave up. I would never buy a home again from Century communities again. Neither would I recommend you guys to my family and friends.

Terrible experience, the home has had so many issues and it takes forever to get anything done, been here for over 3 months and still major issues from when we moved in not taken care of, terrible workmanship, lack of care and the details on baseboards, cabinets, flooring were bad. When we moved in the house was dirty spent a whole day cleaning it and still finding tape and crap throughout the house. Worst decision I made in purchasing from this builder

so many unexpected issues with the home has made a normally joyous experience into a nightmare

My new build was extremely delayed (5 months) which might be have been fine on its own if not for the poor communication. I was not given timely updates and was given timelines that were highly unrealistic based on the progress I could see on the house. I would send emails, texts, call and often not hear back for a week which was extremely frustrating as I needed updates in order to figure out my living situation and to work with my lender. They did not take into consideration any of the items identified in my independent inspection. They had me do my “final” walkthrough prior to toilets going in, washer and dryer in, and other things unfinished and I was not given another opportunity to point out things I wanted fixed after that point (i.e. they refused to touch up paint even those workers had been in for over a month after the walkthrough and caused dings). I’m still finding things that I just feel were rushed or not done right which is frustrating for how much I paid for a new home. I would not recommend Century to a friend. ... More

Refused to keep our realtor in the loop. Met no deadlines. Promised that if we signed off on the closing they would fix the issues that evening. Never heard from the builder again.

The builders were vary lazy and had no sense of pride in their work. Every day I find more and more stuff that they cut corners on. From afar the house looks really nice, but once you start looking you see how terrible of a job the tradesmen did.

We moved in to Mayfield back in December 2020. Needless to say there were multiple red flags throughout the home building experience. On the day of closing we found out our Hot Water heater was not working, toe kick in the bathroom missing, and the house not cleaned and filthy. Through out the last few months, we have had electrical issues, HVAC issues, and now AC issues. This month the AC was the third major failure of the home. If you are thinking it is a fluke, both Niagra and Newport St homes have electrical issues, water heater issues, and HVAC issues. In fact it is so bad, we cannot even use our microwave. The warranty is also a joke. When you submit a warranty request, they cancel it without actually servicing the home making it look like they are doing the work. There is no actual way to keep track of warranty request to boot, you just fill out the form and pray. If you are thinking that this is a good place to look at. Move on Richmond homes is even a step up from Century Communities. ... More

We could not make any changes and were misled on what was included with the home. Additionally the construction manager quit with no notice and left his employees to fix the issues he never addressed. The homes are being built way too fast with sloppy workmanship and poor quality building materials and appliances. Additionally the HOA dues cover snow removal but no one showed...residents had to clear the streets. I love the location but seriously disappointed in the quality.

Hold them accountable. Even though they wont do anything about it. Dont sign anything until they do what they say they would.