Century Communities Reviews

Great house floor plan and location. Terrible finish quality. Builder is all about the $$$ and not the customer satisfaction.

Disappointed with the miscommunication of available options i.e. available storage to be purchased and the subsequent dismissal of trying to work something out with after the purchase.

- Quality of the house (Material, Finish) is definitely not worth what I paid for. - Avoid these builders at any time to prevent any issues with your home buying experience.

Consider bringing a professional inspector to your walk throughs.

After living in the house for a few months, we found significant problems with the building quality and type of labor performed. It is apparent that building quality control checks were never accomplished; example: carpet/tile/evp installed on even flooring, baseboards not cut properly, cracking/separating of seals prior to season changes, dented/damaged appliances (stove, dishwasher) on install, etc. The builders had carved/grinded the shape of a penis on our front porch near the front door (we have a photo). A toilet was installed, used (vomit or diarrhea left on toilet seat) and was not cleaned up afterwards (I took a photo as well). There's more, but I'm not here to write a novel. It has been almost 6 months since move-in, and we still have outstanding walkthrough inspection items that have not been addressed (wall repairs). Due to the uneven flooring, we have not been able to fully move our furniture into the house (to avoid damage from tilting/leaning/etc). To their credit, Century Communities is working on getting the repairs addressed, but communication is slow, to almost non-existent. For a house price of about $480K, we could have gotten a better deal elsewhere. As of this review, we regret choosing Century Communities. ... More

Sales “agents” are not very knowledgeable or serviceable. Certainly not customer focused as they will simply sell the home to another buyer instead of working with purchaser. Sales agents speak about neighboring homeowners to other purchasers and are otherwise unprofessional. Punch lists still incomplete after sale (unsurprisingly, as this seems to be a common issue, but it is surprising how unwilling they are complete lists). Concrete steps and garage floor are concave and hold standing water. Upgrades installed poorly, excuse given was we designed “a complicated house”. Overall a disappointment, and a poor reflection of the company as a whole. Our independent inspector described the home perfectly: “you paid top dollar for grade A work, but received the bare minimum to pass inspection, grade C at best.” I’d advise to purchase your home from a company that cares, and avoid Century. ... More

our first lot was broken into and flooded missed the close date they put us in a different home in a very timely manner. The frige we paid for came with a year warranty and expried 1 month after moving in the sod in the front was dead and the soil poisoned from sheet rock brick rock and dead roots /branches that were just buried and sod laid over top the side and back yard were solid clay with a poor drainge system taking up the majority of the back yard... now being told that the home being built next to me is going to be 10 ft or less from my house. Handles on drawers were broken walls and base boards had waves celing sheetrock wavey as well The tile in the master bathroom still has the spacers imstalled that were just cut off insted of being removed and grouted. Gaps as much as 3/8 of an inch in between the lamanent floor in several spots as well as doors out of level... the warranty people tell us to wait a year before addressing any problems but the list keeps growing april 2021 cant get here soon enough ... More

I would avoid. Expensive house and Century wouldnt work on price on spec home with building issues. Supervisor rude to salesperson when discussing pricing. The worst part is the build quality is poor. Windows not level. Paint all over floor. Trash buried underneath sod. Missing items that we paid for. Construction supervisor does not hold construction people accountable. The most frustrating thing is construction supervisor is poor communicator and unresponsive.

siding, framing, windows with broken seals and cabinets with finish issues. Waiting on responsiveness to issues. Cheap finishings and appliances. REGRET MY PURCHASE!!! Watching my sheet rock screws pop thru my dry wall as the house settles. Cant close my garage door leading into the house.

The work on the condo was rushed just to meet quotas. There is a lot of sloppy work. Balcony has not been repainted. No response from project manager when asked when they can fix anything. Overall very bad experience.

I have things in the house they say would be fix but they will not fix these things.

My wife and I were extremely excited about our first home. We closed on our home on Dec 17th. On the day of closing we went to our new home to see if everything that was requested to be fixed was done. We walked in extremely disappointed. Nothing was done. Ryan said, that everyone was busy with the holidays coming up. Therefore, they were a little behind. My wife and I understood. We also run a business and holidays can make projects run behind. Ryan promised to get everything done within the next week or so. Our first baby was due on January 9th. So we figured everything would be done by then. It was not. We decided that it would be easier on my wife and our new born baby to wait to move in till everything was done. February came and our home was not finished. We didn’t understand why it was taking so long to get this done. Finally, we decided to move into our home because we didn’t know how long it was going to take to get things done. We got in contact with Mike and he was very nice and understood our frustration. He finished up everything that needed to be done. He texted us to keep us informed. Now that my wife and I have lived in our home for two months we have noticed that our wall down stairs in the entry is bubbled. I was told that there is a vent there and that is why it looks like that. Which I think is completely bs. Then, the wall in the kitchen moves when you lean on it. We tried to get that fixed but I guess it can’t be. Which sucks because our utility room is behind that wall and we can hear it moving. I really do appreciate Mike and his partner. They did a good job on finishing up our walkthrough list. They were also nice and very understanding. What sucks is that we had to wait over two months to get everything done because of that we couldn’t move into our home and on top of that have people working on the house with our new born baby. ... More

I have totally been unhappy with my home and level of responsiveness. My entire process was such a horrible experience. This is my 5th home, 3rd new home purchase and by far, this has been the worst. I feel like my money was just taken. Completely unhappy all the way around.

My experience with this builder was that I was often told things that were untrue and they were impossibly frustrating to get a hold of. When I agreed to purchase I was told I’d have a fenced in backyard and patio. I ended up with a balcony only. I was told one thing for the downstairs footprint, and reality was different - when I. Asked about it they said they weren’t going to change it to what I was told. They also changed my closing date 3 times after giving me an initial promised date. When I would try to get a hold of them to ask questions, they would not answer unless I physically showed up and caught them in person. The workmanship was fair, not great. I have several items in need of attention from warranty. ... More

I purchased my home in September 2019. Century is now refusing to complete warranty work unless I remove my domestic partner from our home due to a few strongly worded emails he sent to the warranty manager after poor communication from Century as to when repairs would be made. I now have a damaged floor, damaged exterior column, cracked tiles in the master bath shower that remain in disrepair. Someone from Corporate needs to get involved as we do not trust the Atlanta legal and mgmt team. We would like to avoid a lawsuit. All I am asking is that Century meet its contractual obligations & complete the warranty work without spurious restrictions as to who can be in the home while the repairs are being made. ... More

If you buy one of these homes be prepared to stay on them throughout the build process. We were not able to do that and are in the middle of warranty issues just to bring the house up to acceptable standards let alone the sloppy workmanship in some areas and subpar materials. If you could find another builder I would highly suggest it.

Hard to deal with warranty department and a lot of incomplete tasks inside and outside house, I do have an AC issue since day on my second floor, several complaints been made and Century don't assume to resolve the problem, since AC system wasn't designed properly to deliver the right amount of cooling and heating. Driveway problem almost impossible to drive in due a very sharp and deep edge which hit out cars tires badly every time. Community fence border with HWY Century Builder build it half way other half Century Reps. Said no interest to be completing the fence. Materials inside the home very cheap and bad working could be better, as Cabinets, paints, etc. ... More

The builders don’t keep their promise to correct visible problems like botched drywall and messy paint jobs. One bathroom has the hot/cold water switched we almost burned our hands. Sales rep. not knowledgeable about certain features so it is best you ask someone in charge so you don’t buy a home and realize things you were advised were standard are an add on. You are given cheap mulch, sod and shrubs.

I've been in my new home for 3 1/2 months right now and have not been happy with the quality of workmanship and materials of the home both inside and out-things are began to fall apart and when I send home warranty request I have to send them twice before anyone answers and when they do they said my phone number was not working but yet they have my email address and I'm certain I put the correct phone on the warranty request. I know they are cheap homes but still the workmanship and materials should not be cheap, I'm just not use to this quality of anything and I guess the saying "you get what you pay for" really apply here and an uneasy feeling I felt when I moved in. ... More

We love our home but worry about the quality of construction and the closing process was a nightmare with many items left unfinished.

We made our home purchase based upon the lot. The entire process with Century was a struggle. This is a one year build. The original construction manager was replaced halfway and of course all of the agreements and understandings disappeared with him including the marked up preconstruction plans. Here is a not all inclusive list of some of the problems. Sod was just laid over rocky sand. No borders were placed between sod and landscaping. Roof is stick framed. Master shower drain was clogged with trash and unmentionables. AC was not properly charged. Jacuzzi tub was changed to plain tub. Sinks in Master Bath were shoved to the sides, so they moved the light fixtures. Entry bench was 1/2 the size of the model. Four months after closing we are still waiting for warranty work to be completed. Sales person we worked with is no longer with the company either. Paint spattered everywhere. Kitchen cabinets had to be replaced, we had to put our foot down on that one. Doors have uncommonly high gaps under them. Decorative railing is already showing signs of rust. We had to hire an independent home inspector to inspect the house there were so many things wrong with it. Responsiveness of the staff is very slow and in some cases argumentative. Finance department seems to want you to tie up the entire purchase price of the house or makes threats the entire time you are building the house. Was assured I could park my truck in the third car garage but it doesn't come close to fitting in the narrow doorway. However, at the end of the day we love our house. Just be prepared to micromanage the process. ... More

Trees, bushes and sod are buried or placed on red clay and rocks without soil amendment. Plants, trees and grass struggle to grow. Management ignores it. Trees with root balls need to be buried in a hole 2-3 times the root ball size with healthy soil to survive. 2nd floor buckled when furniture was set in place.

Love the style of home, but I continue to encounter issues around workmanship and poor follow up from the company. For instance, I Had a warranty issue and though I followed the online process per the builder, I never received a call from the warranty department to complete the process. I contacted the community warranty leader to get the job done. From the time I reported water damage to the time of completion of the issue and the aesthetics was well over a month, for an issue that could have been addressed in one day. No “crew” was onsite for more than 20 minutes to correct my problem. But Very frustrating to take lead on getting each crew out, as the lack of response from the warranty department was huge. After the initial call, I never heard from the department again. Overall, The paint job and quality of the building of this home was very poor and the crew that executed the work was unskilled and unprofessional. The theme that rings clear to me in this community is you get a bang for your buck, so the lack of quality is to be expected. Very disappointing. Pictures available and my home is always open if anyone cares to visit for confirmation of my claim. ... More

The builders lender quoted a competitive interest rate before we signed the contract and then the rate was 1.5 points higher when we were ready to lock (3 days later). We told them we were backing out and somehow the rate came down a full point. Throughout the process the lender representatives spelled our names incorrectly (different ways each time) and sent emails with required information to the wrong email addresses. Thank goodness they somehow got our realtor's email address correct, or we would still be waiting to get information from them. While at closing, the lender called the title company and told them they couldn't give us our keys until we signed additional documents they just emailed to us while we were at the closing appointment. We didn't have time to read anything. We had to ask for paper copies of the documents 4 times from various people before finally being provided with them. There is no builder incentive great enough to make it worth it to go with this lender!! I suggest you use your own. We are in the process of refinancing only a few months after closing. Additionally, earlier on, we were told that we could not purchase a garage with the condo because it was too late.. then, all of a sudden late on a Friday afternoon, the builder called our realtor and told her that we could purchase a garage after all, but we had to commit by the end of that same day. We had hours to decide and get it all together. Our realtor worked with the builders agent late into the night to get everything settled and we paid top-dollar for the one car garage. Then, the builder refused to pay our realtor her commission for the garage portion of the purchase!! This was after they called her and worked with her to execute the sale. I did not feel that the builder treated us or our realtor with personal respect. Doing business with them felt like we were on the wrong side of an "I gotcha - hahaha" scenario. I will avoid doing business with this builder again. The great things about the community are the sales agents in the on-site office. They are smart, friendly and responsive!! Additionally the community superintendent and assistant are responsive and seem to genuinely care about the community and residents. The new HOA manager also seems to be good and responsive as well. Overall the place is nice - it was just a very bumpy road getting here. ... More

They give six months of warranty and in the end they will not repair anything, they make you miss your job and they do not keep the appointment. they look very bad