Century Communities Reviews

Honestly, the home buying experience was a disaster. Jimmy was so hard to get ahold of, and wasn’t always true to his word. At some point he blocked my phone number even though we have been waiting for a refund from them from another problem earlier on. Before we closed we had our third party trusted inspector go out to inspect the house on their request claiming that the house was done, it was not ready. This happened 3 times and we had to pay out of our pocket the return fees. We were told by Jimmy that we would be getting a refund for that because the fault was on them. Still waiting for the check and it’s not possible to get ahold of Jimmy. Our real estate agent has been trying to get in contact with anyone and has gotten no headway. There was never a final walkthrough either because they were pushing us to close on the house before it was ready. When we moved in a month later after closing all the blue tape issues were still present and the house still had garbage left in it. We had a huge list of issues needing to get resolved and we’re told by Jimmy that the builders would take care of it. Donnell was supposed to be taking care of our warranty issues, but managed to take care of the minimum. (Re-surfacing the cement in the backyard because there were footprints and wheel barrel marks left, places left unpainted). Finally after months we submitted another warranty and Jesus was assigned to it and it’s so far been smooth sailing. There have been so many issues in the past few months, but now that Jesus has been working with us its been so much better and we have gotten issues that we didn’t even know were wrong with the house fixed. ... More

It took almost 4 months to get into my new home from the original close date. Not only this but we were made homeless for a full month over the holidays because of their complete lack of communication. And once we finally got into our new home, so many things needed to be fixed. Overall it was a very bad first home buying experience with Century, but am very happy to be in my new home

The homes are rushed, I’ve had so many things break and I’m 3 months in. The warranty people never want to fix anything. They find reasons to not fix literally everything.

check Everything no matter how small it seem

Avoid Century Communities properties at all costs! Issue after issue. Homes are not completely finished by closing and lots of subcontractors have to keep coming in your home to do things that should have been done pre-close.

I already bought 2 house from you butt they never wanted to fix none of them my house are all damaged and customer service never came and got it fix I have to pay out of my pocket for every to get fix my house all day makes noses like if all the house is going to fall apart thank you

Cortney is responsive and do her best to go above and beyond the customer service required but product quality is poor. Since the close of escrow, significant defects observed. Move in delayed by >3 months. Issues have yet to be resolved.

New builder was incredibly slow and unresponsive in getting issues resolved in a timely manner. I had to get in contact with the previous builder to get multiple issues fixed. The HOA sits idly by while infractions to the guidelines are being committed. I have followed all the necessary procedures to resolve a grievance with a neighbor as well as listing the infractions being committed, and it has been well over 80 days with no resolution. This is the first community I've lived in that allows trash cans to be placed in their yard leading to pests and trash cans falling over spilling garbage. I've sent photos to the HOA of garbage in my yard from these spilled over trash cans and to no surprise they have done nothing. This has been a terrible home buying experience and I will not be doing business with this organization in the future. ... More

Electric, paint, frame, concrete subcontractors dont know what they are doing. My husband and I have done better work on our home improvement projects.

Check everything if they are actually working at the time of walk thru. My tub was not set in correctly and it moved when I shake it back and forth. The caulking was open around the tub , and not usable for 4 months now. I'm still waiting for Century to come out the second time to fix the tub.

Salesman sucked, no guidance, and no responses from their offices. Have been in my new home 4 months and still waiting on issues that should have been fixed prior to move in.

SVP did retaliation to home owner.

Houses were built too fast

It feels like Im leaving in a paper house. You can hear everything from the outside. The cabinets falling apart. The plumbing sucks. The finishing/ base boards not finished. The main door (cheap) handle lose. I can continue, but I just want to cry.

I totally disappointed with the home quality and service

They rush you and make you seem like you have to sign and close when they want. After you move in there is a bunch of problems that they take their time on completing and give you the run around. And cause more issues to get fixed

The quality control on these homes is terrible. We are still trying to get things repaired and attended to 4 months later. It is a nightmare trying to get anything done. Even when the subs come out often times you have to babysit them to make sure it's done right. If I could go back I would not buy this home, and will avoid ever purchasing from Century in the valley. Not even the Division President cares about the quality of his products. When I emailed him he quickly pawned it off to lower level employees without a care. When speaking with neighbors, almost all the families in my community have had the same experience. Even the subs hate working for century as I have been told by multiple subs. Avoid Century at all costs. If you end up like us buying a home because it's the only floorplan you like, make your option changes 3rd party after move in. Their option pricing is insane. I ended up pulling out of $40k in options and saved $10k to get better quality materials and higher finishes throughout my home. ... More

Bad quality materials used in the construction process. Ever house owner is complaining about same.

Century does not deliver anything in a professional manner, see below for details exprrience Cosntruction quality: missing baseboards paints and doors during pre close orientation, on closing date none if these issues were resolved. It took months to resolve the issues that were supposed to be done by closing. quality is so cheap, missing alignmnets, switches aligned incorrectly, you name it everything sucks Service/warranty: no one picks up calls, once they pick the call they will telm you it will take few months to get it done as others before you have logged issues. Its a nightmare to deal with warranty sales experience is horrendous - they dont care about clients requests and not respectful. forces customer to go into house lender or threaten to cancel contract is one example Delivery timelines - Multiple delays due to covid but communication was the pain, could have been transparent on delays ... More

Construction quality is poor. I was forced to occupy with major open issues like foyer with rough wall and partially painted, Kitchen drawer beneath gas stove doesn't close touching gas pipe at back, most of the walls are not leveled and list goes on and on but no response from construction team am on fixing pending issues. Overall experience from all century team members including sales , marketing , lending and after-sales has been really poor....

Terrible experience. I would never buy a home from Century Communities every again. The people that work here are horrible at doing their job and they know it. They all have the attitude that you are worthless because the housing market is so hot and they know they can find another buyer to replace you with ease. They literally do not care at ALL about the homeowners after they get your money and you close escrow. They literally try to take 0 responsibility with any of the warranty claims and deliver houses that are a mess. Walk throughs should be an opportunity to see a finished product and to address minor issues, yet our walk-through was a disaster because they didn't even finish building our house! Appliances and doors were missing, fixtures were missing or incorrect. I could write an essay but I don't want to waste the time. ... More

Staff does not respond to issues or complaints, They keep saying inventory and workmen shortage from more than 6 months, They also say the management does not respond to our escalation and there nothing they can do to resolve the issues This is not at a acceptable experience and worst fo far compared to any other builder We see a lot of issues already within 3 months and entire quality is in question now, I would never buy a century home ever again

They were not flexible with options even when I wanted to replace one option with other and pay more. Every time I asked for something, I was given a threat that other people are ready to buy it. They changed date a couple of times, which was a nightmare since I already committed to sell my previous place. I was given the home with lot of issues and dirty garage. Maintenance team is not answering and I have most of those issue pending.

To many issues with the home that were not addressed in a timely manner. Quality of the home for the purchase price was exceedingly overpriced. And when having an issue addressed regarding the craftsmanship, Century employees conduct was unprofessional, rude, and threatening. I feared for my safety when dealing with this employee. So much that I had to ask the employee to leave my property.

Quality of the home is poor and very bad response for any issues raised