Century Communities Reviews

The construction manager asked to reach out to him to have issues fixed before submitting warranty requests, after trying to get in touch with him there was not response. there has been no response to warranty requests either

This experience has been an absolute nightmare. From the builders not following the plans to just plain leaving things unfinished. They have made all kinds of promises that have not been followed up. When we walked the house on the day of closing they forced us to sign off on the house even though it was not finished and had many problems that needed to be addressed. They threatened that if we did not sign off on the condition of the house we would not be allowed to close and would possibly lose the house and our deposit. We have lived here for 4 months and still our home is not finished even though they are building at a rapid rate all around us. I regret working with Century Communities and I would not purchase a home from them again. ... More

I closed the house on Jan 29th, first issue arose when the pipe behind the bathroom shower burst flooding the basement and closets. The bathroom tiles 2 of them have been taken out and the carpet removed. Literally it is more than a month now and I have not been able to use the shower. The customer experience is very bad the maintenance crew never show up on time and they block the whole day just to stay at home for them cancelling all my appointments. They never update / give courtesy calls , if i reach out to the warranty team they hit back at me asking not to call them and are very rude. No updates , nothing, i need to keep following up with them and it has been a horrible experience so far. Never going to buy another Century property again. Just being honest here. Thanks. ... More

It was not a great experience. There have been so many issues with plumping and HVAC since moving in. Although they are responsive to requests, it should not have been an issue in the first place. Spending so much time trying to get things fixed!

There was a bit of a bait and switch on the pricing. The sell sheet, we were issued on a house, the sales person had written down. Once we began the contract process a new price appeared and had to be renegotiated. There was an area of the floor which felt like you were walking up hill. The difference was 5/8 of an inch drop over 4 feet. After having several contractors stop by, they decided that although this was an issue of seating of the joist on the foundation wall, they were just going to grind down the subfloor to resolve it. The contractor came and took out an 1/8, which did not resolve the issue. Ended up hiring a flooring contractor to do the quality work we expected, as we were told by the builder and his contractor, this is as good as it gets. Hand written electrical panel schedules you can barely read, I'm assuming they are in English but can't tell. No thoughtfulness applied to location of electrical components. As a former Electrician myself, I always put a bit of thought into how the owner, or user would operate a switch, or whether the middle of the wall might be used by the owner for decorations, rather than installing a switch. Just simple things like that, speak to the overall quality of the build. Many many of the neighbors have complained about issues from countertops broken from cooktop installs, to roofs leaking during one of our massive snow storms. Just poor poor quality of build. ... More

I moved into my house 12/31, since then there has been cracking all over the house. Floor boards are separating, and paint mismatches all over. can't hang my close in the master closet with out it falling apart. Thursday 4/9/2021 I turned my a/c on, it doesn't work. The cabinets are poorly assembled. We need to bring some to the house to inspect the construction again,

As being a first time home buyer and being able to up grade and build my home just how I envisioned for my family at the start and through out the build was very exciting. Until I did my walk through I was very shocked on how many things were left undone or not finish from cut out in the dry wall to doors not being painted, which after the walk through the superintendent had 5 days to complete or fix due to the closing date 12/28/2020. Upon my closing date I did a secondary walk with the superintendent Ryan who I showed areas of my concern such as (2) of the master bedroom windows not opening properly which later after moving in came back down on my son’s hand, areas on the walls that seem to not to get much paint, scratches on the dry wall, over spray on the stains cabinets, holes in the Grout, at one point he pointed out areas such as the Exterior pop outs needing to be repainted due to Still being able to see the gray color from the original color of the stucco. All witch are things I never signed off on but due to having to move from my old residence I had to move in however he assured me that my house would be addressed and I would be taken care off, which never happened for weeks I called him or texted him and ever week I got the same answer ( IM SORRY I GET SOME OVER THIS WEEK) after weeks of wait and be patient I tried different ways to get my house addressed such as I tried making a complaint with the sales office nothing happened, I even made a service request 3 or 4 times and I was told a ticket was created, that’s been 3 weeks now and still nothing happened, i have been in my home now been in my home for over 3 month and now to the point to where I’m looking to hire a painter and carpenter to fix my windows. With all being said please do your research on your build before you give up your money. ... More

Overall poor quality and workmanship. I definitely will not recommend Century to anyone. Chris helped me get most everything repaired, but there should not have been so many issues. They were all related to poor workmanship and being disorganized.

Lower your expectations. Houses are built based on speed not quality. Floors and uneven, walls aren’t straight, paint drips and missed spots everywhere, gaps in all finishes. Warranty items are only responded to if you state “water is leaking”.

We had many many problems throughout the build process. Our salesman was pretty unresponsive to emails. We had multiple things not finished before closing, and the only reason I closed was because we'd lose $10K if we didn't. We still have an issue with our roof that I pointed out to them at least 4 months before close. The area manager told me they would fix it, but here we are 4 months post-close, and the issue still remains. Overall, a horrible process and will absolutely never build a home with Century Communities again.

Working with Craig has been absolutely miserable. He doesn’t respond to messages and shrugs off any issues I have with my house. No one responds to warranty issues. Lori has been absolutely worthless in assisting with contacting Craig. When it came to taking money in the beginning, I received nothing but emails and text messages from Lori. Now I have heard nothing from her regarding any issue I have had with my house. I wish I never purchased a home with Century Communities.

Century applied an arbitrary lot premium to the purchase price which was significantly higher than purchase price of adjacent lots and would not adjust the purchase price after the price of adjacent lots was discovered through search of public records. The date of closing was unilaterally scheduled before the house was completed and there are outstanding punchlist items that still have not been completed 3 1/2 months after closing. Numerous cosmetic repairs were required after closing and took multiple appointments to complete. Countertops were damaged during construction and have not been replaced after countertop expert decided they could not be repaired. This is not the first house we have had built, it is by far the worst experience and it still is not over. Century deserves negative stars. ... More

I do not have many good things to say about the experience with this builder. The entire process from start to finish was extremely stressful. I had to micro manage each piece of the process to ensure details were not missed, and an accurate job was done. Even after closing, I am experiencing issues with the title company under the Century Communities umbrella. From the beginning, it was difficult to get under contract with Century. Even after going under contract, there were numerous issues that came up even before excavation began. Those troubles, and other issues came up throughout the year that it took to complete the home. There were times were I, the homebuyer, had to take action with third parties to ensure construction continued. However, I am thankful to the managers who stepped in very late in the process to do what they could to remedy the situation. They were great to work with and I am appreciative of their help. Unfortunately for the Century brand, it was too little, too late and my experience was far too negative for their efforts to bring back to a positive. ... More

It's been a bad experience, have so many issues with the house and after repeatedly sending messages to the folks who are responsible for the warranty work, no one has contacted me. I am very disappointed with this builder, i can only hope that this degraded way of working is because of covid.

HVAC system is flawed and they won’t replace it .. other finishing items are poorly made and at walk through said nothing can do done and was not the

Worst experience through out all phases - contract, buying, warranty issues. Sales agents do not have any information/experience with their job, you always get wrong information. Building quality is poorest. I moved in 2 months back. I already have multiple serious issues. One of them is water leak in basement. Warranty: You will never get a response from warranty nor issues will get fixed

I’m part way through my 4th month of owning my first home. Meeting my neighbors and sharing stories – some of them horror about our brand new homes. I think I’ve faired a bit better than some, but overall I have decided the quality of the home is not worth the money I paid for it. It’s become very clear to me the reason my house was ready 1.5 months earlier than anticipated --- it was a poor construction job with poor and cheap materials – it was rushed! I’ve submitted many service requests to fix some of my issues and will be submitting many more. I am trying to be patient with my place in line to address my fixes as I know Covid delayed many requests ahead of me. During my walkthrough/orientation with John on May 22, we noticed the main water pipe in my garage was dripping. John told me to ‘keep an eye on it’! Of course with me being brand new to a house, I took John’s nonchalant comment to mean this is no big deal….main water pipes drip! Well John, shame on me for trusting you and shame on you for dismissing a major issue! That pipe dripped for months and caused a puddle and now a permanent stain on my garage floor and baseboard. Took 2 visits from a plumber to finally fix it! Many thanks to David who actually cared, took action and was angry along with me that this was let go and ignored by the company! Definitely poor workmanship in the first place which left some pretty hefty charges for the warranty team to have a plumber sent out twice! Think of the time and money that could have been saved if the pipe was properly installed in the first place! This issue seems to be resolved. Every time I look at the stain, I am reminded of the situation. There seems to be a disconnect between the builder and the HOA. Gates continue to remain open during the day even though construction is complete. Robin shared with me that she did notify the HOA that all homes were sold and the sales office was closed down. We’ve (me personally) have had teenagers from Rhodes Ranch walking on top of our walls, going into our yards and even the sales office house being vandalized. I was also told packages have been stollen from people’s front doors. The gate is not full proof, but would be best to have it closed at all times. I’ve reached out to the HOA --- zero response. The community looks like we have no HOA as some front yards are in shambles! Hoping we soon see why we pay $85 a month and the HOA holds home owners accountable! These were not cheap homes and I would hope all owners are held to the rules of the HOA and keep up with their landscaping. At the beginning of Aug, to my surprise, there were 4 workers breaking up the side walk at the end of my driveway. I was not notified whatsoever! I could not take my car out of my garage to go anywhere – I was stuck! I was told the wiring for the street’s internet was a mess and the only way to fix it was to dig it all up! Of course I understand it was unavoidable but whomever ordered this job should have the decency and respect to knock on my door to inform me and suggest I move my car out of the garage should I need it. But nope --- not Century! I contacted Cortny and she immediately came to speak to the workers to ask the same questions I did. She sincerely felt embarrassed that I was not informed and she could not apologize enough! Wow --- someone actually cares! At the end of the day I went back out to inquire about the days work. Unfortunately, the workers needed to come back the next day to dig in another section of the driveway. At least this time I could be proactive and move my car out of the garage. After 5 days of having a mess at the end of my driveway it was over, however part of my pavers on the driveway were damaged, a few plants were in disarray and there was sand everywhere! Cortny came to my rescue. She had my pavers fixed and my driveway and front door power washed. Cortny checked on me each day during the fiasco to make sure I was ok and keeping me informed. The ordeal ended with a lovely bouquet of roses at my front door. Cortny felt so bad on how this situation was handled, she took it upon herself to show me she cared and was here to help me and gave me lovely flowers. Unnecessary of course, but she made me feel like she truly cares and was and will be here to help me. Thank you Cortny! I guess now I can say I received a gift from Century ……because clearly along with the cheap construction, the build and sales teams are too cheap to provide a thank you gift to any of us in the community! Even a $100 gift certificate at Home Depot would have sufficed! I hear of other builders/sales in Las Vegas buying wine, gift baskets even Tiffany vases!!! Wow! I plan to make this my forever home, but can’t say I’d ever purchase from or recommend Century. Seems the construction team do a half-a** job leaving the warranty team holding the bag of damaged goods not to mention having to deal with frustrated and angry home owners. My feedback to Century is to increase the standards of quality and hire construction workers who know what they are doing and care to do a decent job. ½ million dollar homes should not have the issues we are having! And I would bet the warranty team would save thousands if the construction was done properly and materials were of higher quality! I look forward to the day when I can say my house is completely and properly built! ... More

Build on the cheap. Gloss over the product with fictional hip and sell on the high side to back up the hip. It would be difficult to trust this builder if I were to still be in the market for a home and know what I know about their product. This home was to be our last home and due to our age it most likely will. Century Communities failed with this house and if the lack of workmanship present in this house is an example of their attention to design and detail, I feel others who have bought from this builder may be experiencing buyers remorse as I am feeling with ever issue I deal with. There are design issues in the Kitchen that should never have happened if the builder had been paying attention and cared just a little. The builder said the home had upgrades totaling $31,000.00 plus that they were deducting from the value of the house. I'm still looking for the $31,000.00 in upgrades. Truth be known, I believe $31,000.00 was a serious hip to sell a house that had not produced a customer in several months. The house did come with washer and dryer, side-by-side frig, and a gas range. All are low end appliances so the value is not there. We have replaced the garbage disposal because the one that came with the new house was defective. The lower cabinets on either side of the range have limited use due to the design of the kitchen which also produced flaws in drawer and cabinet door movement requiring rubber stops to be put on the range and frig to soften the contact made by the drawer near the range and upper cabinet door next to the frig. The trim paint around doors throughout the house have paint runs and a damaged corner on the guest room door frame. The $31,000.00 in upgrades did not include a Range-top Microwave which they explained away at the walk-thru as giving us an option on the type of Microwave we might want. The vent hood exhaust was so weak we purchased a Microwave sooner than expected. While installing the Microwave we discovered that the adjustable vent located inside the above-the-range cabinet was a mix of aluminum parts that did not fit together and was completely held together with aluminum tape. Another botched job hidden by a lot of lazy creativity. The builder installed landscape on the garage side of the house has plants planted on the high end of a slope that prevents the limited amount of water from the drip system from getting to the plants, We have had to remove one dead one already. The original tree on that same side was destroyed by high winds because the tree had not been properly maintained while the house was under the builder's care, but when it came time to replace the tree the staff tried to put the responsibility of replacement on me until it was proved that they were responsible for the landscaping for the first 90 days. They quickly changed that time frame to 60 days. The result of that issue caused us to be left with a new tree (stressed out from the heat) that was poorly planted and almost died until I started fertilizing and watering the tree. Still, most of the tree was lost but because there was living growth near the top of the tree, they refused to replace the tree that was not even close to the original lost tree. We have purchased other new construction homes here in the Vegas valley, but this is by far the worst experience we have had to deal with, and due to our experiences with what we asked them to take care of , we have decided to take care of our remaining issues to avoid the builder and their "warranty responsibilities". I just do not trust their commitment to their product or the oversight to see that the job is done correctly As part of the incentive to buy this house we were promised an early close which we needed to prevent storage fees and a later second move. The early close got some back-sliding but our realtor got involved to hold them to the agreed close date, the result of which caused friction among some departments who had to step up and make the close happen, but we , the customer, bore the brunt of the friction due to our unreasonable push for an early close that their sales department had agreed to. I understand the public can be difficult to work with at times, but my experience with this builder and their support staff tells me their business model is not guided by a strong desire to do their very best to accommodate the needs of the people who purchase their produce. But, It is my opinion , they do have a strong motivation to limit lot sizes and charge prices that do not reflect their product's value. ... More

We bought our home in April and have yet to fully move in. The amount of repairs are endless, to get someone to show up, show on time, or even get a response is impossible. Our floors have been replaced once and less than a week later had the same issues. The bosses came and looked, agreed and promised they’d have an answer to fix within 2 days. It’s been 2 weeks and we have yet to hear anything from them. If you want a home to call home and new one ready to move into this isn’t the company you’d want to purchase with.

Century Communities does a great job at selling you a dream home, but lacks accountability and controls of their construction processes. Do you want to feel happy about your purchase and reassured that all requirements in the development and construction processes were met? Do you want a builder that follows through on their commitments when they’ve made an error? Wouldn’t you rather not have to chase down executives at their company to understand what’s going on with your property’s issues? If so, then I suggest you avoid Century Communities as your builder.

It’s been 4 months and I have submitted 4 tickets and not yet closed

Would not recommend century builders

Sales process was great. Quality of home is fine. However, the weekend prior to closing Century failed to secure our home, and subcontractors used our home as a break room. Due to work boots, Sheetrock mud, etcetera, our hardwoods were destroyed. We’re almost 4 months out now and century still hasn’t done the right thing and replaced them, even though their representatives agree that needs to happen. We have other issues as well. After sale, even though people are “nice” nothing seems to get accomplished. We’re extremely sad to say that we can not recommend Century due to post sale issues.

I will never recommend this company to anyone. Cheap materials and poor work ethics!

Due to a leak in my wall from a drain pipe that was never properly connected to the plumbing, I’ve dealt with issue after issue. The first leak started on March 27th and I am STILL waiting for wards Er to finish repairs on July 7th. They’ve left my stove disconnected from the gas since June 18th for the repairs and I haven’t been able to cook at home since. They replaced two cabinets from the water damage and damaged another cabinet in the process, then covered the damage with a piece of unfinished trim. I would never recommend this builder and I regret purchasing my first home through this builder. ... More