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Century Communities Reviews
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What Homeowners Have to Say About Century Communities.
Century Communities has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities 956 homeowner reviews to learn why they are the right team to build your new home.
Customer Reviews
Century Communities - Buying a home with Century has been a terrible experience.
- Nicole J.
- Verified HomeBuyer
- January 09, 2020
- Herriman, UT
Buying a home with Century has been a terrible experience. Our first mistake was using their preferred lender. He was terrible and failed to give us accurate information. As a first time home buyer you put a lot of trust into your lender to help you through the transaction. The preferred lender was a nightmare. The sales agent for century communities also gave us a bunch of misinformation. He told us were guaranteed a certain dollar amount in builder and lender incentives, which, again didn't happen. He also told us the wrong information for our HOA fee. We were surprised when the bill came ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
House is poorly build. Water damage in kitchen not resolved after warranty claim. Wall in backyard is literally falling off.
- Christopher B.
- Verified HomeBuyer
- January 07, 2020
- Lakewood, CO
Title says it. Would not recommend this builder. Cheap parts used throughout house.
Century Communities responded:
Christopher-
I understand the team is working with you on the back wall and are working with the CSR monitering the leak after inspecting everything and not seeing a source.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Very dissatisfied with the follow up. You moved us in fast and Kristine was great but I have emailed the QC person and went online for warranty issues and have received no response. The PM new about most of these issues the day he gave us our keys
- Larry H.
- Verified HomeBuyer
- January 07, 2020
- Tumwater, WA
Do not recommend this builder/neighborhood
Century Communities responded:
Larry-
Spoke with the team. They have informed me they have made contact with you and are scheduled to meet with you 2-12-20
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
No one ever gets back to you to fix problems
- Leslie H.
- Verified HomeBuyer
- January 07, 2020
- Monument, CO
Don't sign until you get a commitment to fix what is noted as wrong. We have windows that need replaced-we have a refrigerator that sits in the middle of our kitchen because of the water hook up, the sprinkler was not hooked up when they did the front yard-you call-you get zero response back-just blow you off. Just get back to us, fix these issues and everyone will speak highly of your company
Century Communities responded:
Leslie-
We understand the team was in contact with you and addressed your concerns.
Thank you for sharing. Although we here at Century really do our best to make your experience the best we can sometimes we fall short. We here at Century will do the right thing though. Your last comment is true. We will use this as a training opportunity for the teams.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Dissatisfied Buyer
- Anonymous
- Verified HomeBuyer
- January 07, 2020
- Indian Land, SC
Poor quality and workmanship. Had to spend a lot of money after moving in to upgrade electrical in home. Communication at closing very poor, just found out that the HOA dues are to be paid up front at the beginning of the year for the entire year. Was not told this at closing. Not a very trustworthy builder. Would not buy again from this company.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Unapologitic
- Sean H.
- Verified HomeBuyer
- December 18, 2019
- Cumming, GA
As home building has become a day laborers occupation, the former craftsman is now a dinosaur in the industry. With the need for rapid closing times, and completion rates, the industry as a whole has adopted a standard of per-fabricated faux material, and lower overall costs; they, the industry, willing sacrifices quality, craftsmanship and attention to detail. The only people that suffer from this model are the homeowners. The reality is that most homeowners don't even realize they suffer from the effects of this business model as the awe and shock of ownership is very appealing, As a ...
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Completely dissatisfied with Century Communities
- Jean-Jacques .
- Verified HomeBuyer
- December 11, 2019
- Buford, GA
Workmanship and quality of materials is builder grade apartment garbage that belongs nowhere near a 400k "custom " built home. Once you sign for your closing, you're nearly irrelevant and dealing with 15 different people for each issue that no one team seems responsible for to check in or see to it they ever get closed or adequately handled. It's beyond unprofessional, and disappointing to say the very least. Basically a complete waste of money. Do not use Century Communities
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Awful customer service
- Judith N.
- Verified HomeBuyer
- December 03, 2019
- Dallas, GA
It's been over a month and still issues has been resolved
Century Communities responded:
Judith, please submit a warrenty claim at centurycommunities.com
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Century Communities - Still waiting on repairs.
- Stephanie R.
- Verified HomeBuyer
- November 20, 2019
- Houston, TX
Still waiting on repairs...
Century Communities responded:
Stephanie,
Please go to centurycommunities.com and find the homeowner tab and open up a claim.
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Poor customer service
- Joel L.
- Verified HomeBuyer
- November 19, 2019
- Springville, UT
I’m still waiting on fixes to issues with my home that I reported back in August, Others in the Century Communities neighborhood have reported the same problems and concerns. The company needs to improve their customer service and keep their word. One of my biggest issues right now is that we have to run the water for over a minute to start getting somewhat hot water. The company advertises these are energy efficient homes and they’re not. I’ve never had utility bills this high anywhere else before. I’ve also had to report on other issues multiple times to have only some of them be addressed ...
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
poor quality houses
- Anonymous
- Verified HomeBuyer
- November 14, 2019
- Leander, TX
The houses are poorly built. I had many problems with my house after moved in less than a month. water damage, AC, water leaking etc. you name it. Let alone other small things. I have bought new houses before. I have to say Century community is by far the worst regarding to quality which is the essence to the builder. Really hope Century Community can take the quality seriously. People are buying houses to live there for years to come. Please have some work ethics and build good houses. Otherwise, you are just wasting land!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 3
Disappointed with the overall craftmanship of the work.
- Walter Gregorio Leiva S.
- Verified HomeBuyer
- November 14, 2019
- Dallas, GA
The house is beautiful, but the details show many issues. The paint job on the base molding is not smooth you can actually see the spray and the dots. This makes it difficult to clean with the surface is not smooth. The drywall has soo many issues, the workers really did not care when they worked on my house. Walking into the model home everything looks amazing and how a nee build show look. But my house does not have the same care that went into making the model. There is nail coming out of my corner round and is painted. Like how careless can one be? It is very dangerous and hard to see ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Worst Home Buying Experience
- Kressida M.
- Verified HomeBuyer
- October 09, 2019
- Braselton, GA
As a first time home buyer i would have never imagined that this would have been such a stressful process from day one i moved into our home it has been nothing but problems & we've been in the house for about 3 months now either something wasn't done right or it was done very poorly. i feel with this builder all they care about is closing on the home and getting there money and if there's are done wrong they either tell you "that's how it is" or there's nothing that can be done and expect you to just say OK and that's it. Price wise for the homes are good & decent but the poor workmanship ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Not happy
- Brian S.
- Verified HomeBuyer
- October 08, 2019
- Georgetown, TX
We already put in a lengthy review. Our experience was less than pleasant.
Century Communities responded:
Brian-
If you have any concerns please go to www.centurycommunities.com
At the top of the page is a homeowners tab. click on that and fill out a work order so a customer relations manager can set a time and day to come by and review if you have any concerns.
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Wrong house
- Tony N.
- Verified HomeBuyer
- October 03, 2019
- Las Vegas, NV
You build the wrong house. Enough said
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
So many issues
- Amber P.
- Verified HomeBuyer
- October 02, 2019
- Colorado Springs, CO
So many issues and the only thing that gets done is an email. No one actually fixes anything!
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unprofessional Business
- Anonymous
- Verified HomeBuyer
- October 01, 2019
- Mcdonough, GA
This is starting to be the worst home buying experience ever in my life. From the beginning of trying to switch me as the primary on the loan, to the Air Conditioner in the house being way too loud & sounding like a hurricane. The next two issues deals with the A/C condensation lines releasing large amounts of water, that is destroying the landscaping/soil of the yard. This is due to the incline/grade of the yard. The next issue is; moving into the home and not having the stakes on the right side of the house, to see our boundary line for landscaping.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Unhappy
- Anonymous
- Verified HomeBuyer
- September 28, 2019
- Leander, TX
Regretful. Wish I never bought into this community.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
There is no pride in workmanship anymore. If I had to do it over again, I would pass.
- Elaine A.
- Verified HomeBuyer
- September 24, 2019
- Las Vegas, NV
We paid hard earned money for a new home. The Sales Process and Sales Team was wonderful. But the rest is substandard. If I had to do it over again, I would pass. We have issues that were cataloged during final walk-thru that remains unresolved. They haven't been in touch in months. Workmanship is horrible and clearly their is no pride in what they do. We notified the Project Manager of issues during construction and he just ignores them. I wish I had positive things to say about my experience because this was my dream home. I worked all my life to get this home. But I just can't.
Century Communities responded:
Hello Elaine-
I've spoken to the Vegas team and it looks like they have spoken with you last week and you'll be submitting a claim through www.centurycommunities.com.
At Century we strive to make things right in a not so perfect world of construction. We will continue to do this because our ultimate goal is for you to love your home.
Total Score 1
Quality 2
Trustworthiness 1
Value 1
Responsiveness 1
Pay Attention and don’t close until your home is 100%
- Jason R.
- Verified HomeBuyer
- September 09, 2019
- Dripping Springs, TX
You have to watch Century very closely, we have been in the house for 3 mos and still have not had final items that were supposed to be done within 2 weeks of closing. During the construction time we continuously found errors and had to report them to get them corrected. The lack of attention to detail was a challenge to us.
Total Score 1
Quality 2
Trustworthiness 1
Value 3
Responsiveness 1
Everything is falling apart
- Michael G.
- Verified HomeBuyer
- September 03, 2019
- Cumming, GA
Neighborhood looks like a dump site. Home looks 10 years old already. Absolutely no response to issues.
Century Communities responded:
Michael,
We appoligize for the conditions. Thank you for sharing. Below is the latest update.
This is still a work in progress. The area was cleaned up (dirt flattened out and wheat straw put down) but the grader still needs to final grade the area. We have to haul dirt to finish but waiting on 2 permits before we can do that. The gravel will be moved when we backfill the next basement. Land department in process of moving pipes.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Disappointed!!!
- Kevin B.
- Verified HomeBuyer
- August 27, 2019
- Fairburn, GA
I feel for the price of the home the quality does not match its value. I closed with a bad paint job a rusted toilet and now the carpet is tearing around the edges in my family room. I have visited other builder where there were absolutely no Imperfections. I feel that if this home was sol on the north side of atlanta I would of gotten what I paid for. My two son are looking for home but will never recommend a century property. The personnel promise to fix then to get you to close but once every has closed it a difference experience.
Century Communities responded:
Mr. Bolden. We hope to restore some of the lost trust by rectifying the issues you've pointed out. We have a work order for the carpet concerns, and the carpet company -- from what we understand -- was able to reach you today. Regarding the paint and toilet, our team will be speaking with you soon.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Century Communities - Foundation is not good
- Ngoc N.
- Verified HomeBuyer
- August 27, 2019
- Missouri City, TX
Foundation is not good
Century Communities responded:
Dear Ngoc: our team is attempting to reach out to you to better understand the comment about the foundation, as our interactions and feedback from you -- up to this point -- have not indicated a concern with the concrete. There are allowable tolerances for concrete movement, and during our visit, we will determine whether it's normal settlement or something that requires additional attention.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Warranty issues are taking forever to fix. I want to just be done .
- Denise S.
- Verified HomeBuyer
- August 20, 2019
- Modesto, CA
No one responded to my online issues and request .
Century Communities responded:
Dear Denise -- we understand that James has visited with you and the cabinet drawer fronts and doors are on order and scheduled for 9/5, along with drywall repairs next week.
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
I am not a Happy Home owner
- Tyrone .
- Verified HomeBuyer
- August 13, 2019
- Covington, GA
My new house was put together by some people that had no regard for what a new home was suppose to look like and taken care of ! We are documenting all the discrepancies left behind by this company that now we have to wait a year that hopefully can be fixed. We feel that we made a mistake buying from century!!
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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