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Century Communities

Century Communities Reviews

What Homeowners Have to Say About Century Communities.

Century Communities has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Century Communities 956 homeowner reviews to learn why they are the right team to build your new home.

Century Communities

has 3.8 out of 5 stars in All Areas

956 Reviews in All Areas

Star Rating Breakdown

5 ★ 398

4 ★ 187

3 ★ 173

2 ★ 90

1 ★ 108

Ratings by Category

Overall 3.8

Quality 3.6

Trustworthiness 3.7

Value 3.8

Responsiveness 3.4

Customer Reviews

Don’t get what you paid for.

  • Michael C.
  • Verified HomeBuyer
  • August 08, 2019
  • Lebanon, TN

I would never buy from century communities again. Lived in our house for 11 weeks and have taken off 20 business days to resolve issues and they still aren’t done. I’m currently working from home right now while they completely rebuild my shower. Buying process was terrible. The construction manager must have been sleeping on the job. Still have major issues in drywall to repair in later months.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 2

Century Communities - Has been a mess and have had to reach out and continue to ask

  • Shane B.
  • Verified HomeBuyer
  • August 07, 2019
  • West Jordan, UT

Has been a mess and have had to reach out and continue to ask for resolution to any issues we find. Have had so many issues that we've simply stopped reporting them as it isn't worth the hassle.

Century Communities responded:
Shane, we understand that our management team did circle back. Looks like there were several areas we fell short, including our communication. The good news is that our new Director of Construction has taken your feedback to heart and has identified opportunities for his team to provide better service.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Think twice…or three times.

  • Anonymous
  • Verified HomeBuyer
  • August 01, 2019
  • Lebanon, TN

We are having major problems - as well as our neighbors. Floor, HVAC, major settling, drywall issues, yard issues, etc. Overall very inferior workmanship. First response to a problem is always the cheap way out. Argument ensues. After several more proposed "solutions" they finally agree to do the right thing - which is never done with excellence. Paid for a new house. Got a house full of problems and headaches. 100% regret buying.

Century Communities responded:
Would have been helpful to get your name to gather constructive feedback. Stephanie Caldwell is the Customer Relations Manager there and has an amazing heart for people. We don't profess to build perfect -- because nothing is in life -- but when issues arise, Stephanie has a track record for acknowledging where the team/trades/product fell short and works towards resolution.

Total Score 1

Quality 1

Trustworthiness 2

Value 2

Responsiveness 1

Century Communities - things keep going wrong at this house

  • Samuel T.
  • Verified HomeBuyer
  • July 13, 2019
  • Missouri City, TX

things keep going wrong at this house

Century Communities responded:
Would like to learn more. Please email our National Customer Relations Liaison, Laura Adame, @ Laura.adame@centurycommunities.com. She would like to hear from you and relay applicable feedback to our local division. Thank you.

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Century is not a recommended builder

  • Anonymous
  • Verified HomeBuyer
  • July 10, 2019
  • Erie, CO

Quality of the workmanship is made even worse by the complete lack of follow up and care for the customer demonstrated by Century. Promises made over and over were not delivered upon and even the warranty leads admit to the poor contractor work quality being provided.

Century Communities responded:
Would like to look into your concern further, but unfortunately, the review is "anonymous." Please email Laura Adame, our national customer relations liaison @ Laura.adame@centurycommunities.com so that she can gather more information and relay to the division leadership. Thank you.

Total Score 1

Quality 1

Trustworthiness 1

Value 2

Responsiveness 1

Horrible

  • Sheila G.
  • Verified HomeBuyer
  • July 09, 2019
  • Atlanta, GA

Do not buy in this community

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

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