Century Communities Reviews

The neighborhood is great. PLEASE HAVE CONSTRUCTION WORKERS CLEAN UP THE STREETS....I HAVE HAD 4 NAILS THIS MONTH IN MY TIRES. So far only complaint.

Good job great experience with you guys

Convenient, centrally- located subdivision, in a quiet, low key neighborhood. Love the privacy! Good looking house fronts offering perfect size lots and cute porches. I love my new home!

Great community and excellent design of the houses and layout of the site and plan. I like the open concept houses and we love the plans. They are extremely functional and practical for 55+ community. Our sales experience and working with the team during the construction phase was very smooth and we were involved every step of t he way. Quality of workmanship and some materials has room for improvement. these are minor things but collectively leave some not so good impression. Particularly the electrical fittings/sockets installation could be better.

The sales and design process were great, but follow up on construction issues is non-existent. Several spots on the exterior were supposed to be touched up and we have a few missing pieces of trim in the kitchen. We were also told we would be given some extra paint, but never received it. The issues could have been easily taken care of when the construction crews were still here completing the last homes in the community, but they were not.

There was no customer service personnel who is supposed to reach out to us and ask how we are doing in our new home and if we needed any renovations that are covered in the 1 year warranty

We are finding a lot of electrical, structure, and bug issues.

I have submitted a claim request multiple times with no response to issues dealing with my house

I loved working with Julie in sales, and Gerret, the construction manager. I was very disappointed that I received no response to the claim that I submitted on the website....it was sent months ago, and I haven't heard anything. There were some punch list items that were not completed, even after I was assured that someone would return to my home to take care of them.

It is unfortunate that when you have an issue with your home and have to make a claim that they don’t let you know they received your message or let you know when they are coming out to resolve it. I always had to reach out to my sales person to try and get anything done. They still haven’t fixed a few of my issues. Nothing bugs me more than people that say they are going to do something and they don’t. Seems to me like once they get your money, they could careless about you and your home after that!!

Our sales person (Brianna) and GC who handled warranty (Cody) for first 30 days were great! Warranty department is terrible. We have submitted a warranty claim for a few items and have not gotten a response. The flooring contractor has failed to fix floor boards after two or three visits, we have no kitchen lights, and there are dripping noises in the master bath.

Builder ok. They need to do more about trash blowing around on properties that are occupied

After moved in, the defects and repairs not easy to deal with the person in charge. Stressed and hard time. Sound like it has to be requested over and over again.

The Agent Angela was attentive. Jose was very kind. My only concern is my wood flooring in my downstairs bedroom and hall area, is lumpy and feels like it will pop open soon. I have been waiting for some type of resolution to repair my brand new flooring with no return calls from Benjamin, the Century Rep that came to look at it. Also I have same air pockets in my wood flooring in the kitchen area that I was told would be repaired by drilling holes and inserting some kind of flooring glue. Still no return calls in the past 2 weeks from the time they came to look at the flooring. A response from Century would be awesome. Thanks Angela ... More

nice looking streets too narrow called an inventory house we paid for it but you had too much and we wanted a sliding glass back door.....and we could afford it found it to be available in other houses....suppoosed to be our house.

They kept you informed along the way but the last two walk throughs were not good. The builder said he would correct the issues but never did. I gave up after numerous phone calls and emails. Promises not kept

Buying experience was great as both Victor and Robin were very helpful in updating us with the construction progress. Design center was helpful, the upgrade price was too high comparing with outside contractors doing the same work though. Follow up work is terrible. Three months after we moved in, we are still waiting for the builder to repair the items noted in the walk-through. Other items discovered later including the laundry room cabinet appeared to be installed upside down. Exterior touch-up pint, which could be done while the construction workers were still doing the construction work, still not being taken care of. We can't use the upgraded bathtub in the master bedroom since it does not hold water. Over three months I have not heard any response. Using COVID-19 for not doing the work is a lame excuse. ... More

I closed escrow 3/31/21. Century Communities did not contact me 30 days after to see how things were going or if I needed repairs as they stated. I had to email Octavio. Out of a list of about 5 items needing attention only one has been taking care of and no mention of the others. (that was a couple months back). In my opinion, materials used are not of good quality. My baseboards have been chipped twice just from dropping something that hits against the wall. this should not be. The are many imperfections in my stucco, granite counters are stained from installation, my water in the kitchen/master bath doesn't stay hot for long. It looks like my wall is cracked because the rounded corner/bullnose needs to be repaired, etc. Also, at the time of purchase I was told that "I couldn't add, delete or make NO changes to the remaining homes that I had to choose from". However, my neighbor purchased one of the homes also, but they were allowed to do so. Not acceptable! I realize that builders build these homes extremely quick, which usually doesn't allow for the time needed to build a good quality home. However, this should never happen at the home owners expensive. Hopefully the items in my home will be repaired soon. ... More

Dawn our sales representative was wonderful to work with, our walk thru was rushed to where a person could not point out defects of the builders. We have a list of at least 30 things wrong, defective or broken in the home and no one will get back to us on the warranty side. Uneven floors on the main level, broken cabinets by installer, dryer vent blocked in the laundry room and has destroyed the dryer, holes in the grout in shower area. Uneven paint inside and out. The list goes on and on. would not recommend these homes to anyone interested in considering a new build. We are totally disappointed with this purchase. ... More

Angad our warranty rep is amazing. Always answers questions and helps out any way possible. Century has a gem. Without his attention to detail and customer service, I would have probably rated differently than what I did.

I found a beautiful home in Colliers Hill that I fell in love with. During the loan approval process two different lenders turned me down. Century Communities worked very hard to find a lender that would work with my special circumstances and I was able to get a loan and purchase my home. Thank you to the staff at Century Communities! I love my new home and my neighb

Many difficulties working with this builder, especially with thier borderline incompetent title company. Most things were eventually fixed but it was a complete pain in the *** for me to have to continually badger them and follow up again and again. Would not buy from them again.

All the process (paper work) was on line made it impersonal and challenging to understand .The realtor should really understand the material, color plate/ plans for each model before informing clients. The quality of the house material and work was not satisfying. The price of the house was better than other builders though.

My experience was good buying the the property and I am happy. But I feel the following things can be improved: - I am not sure if this issue is with all the builders but Century Builder is not open to small changes like putting double sink in bathroom, adding a door in bathroom etc. even if you request before the construction starts. - If you have any warranty issues just submitting a ticket online does not work, you have to call multiple times to bring the issues to their attention. Big improvement is needed here.

Pluses [+]: 1. Location is good. Close to everything 2. Good school district 3. Although the builder slipped 1 mo from its promise delivery date, but still it was almost on time ( given the COVID situation) Minuses[-]: 1. Quantity of faucets is really bad. 2. Unfinished garage with a deep crack ( developed on the 3rd month after delivery) on the floor 3. The sales manager Adam and his sidekick sales person are not trustworthy. If you are dealing with such names, make sure you keep everything on writing. 4. Post sales support is nightmarish and virtually nonexistent.