Del Webb Reviews in Phoenix Mesa, AZ

The house was completed on the day estimated 4 months in advance and that really helped with our move and selling our other home. My experience after moving in has been good with warranty issues. Easy to set up a ticket and get a date for the service to be done, but it takes quite a long time to actually get the people here to do the repair. We love the house!

Everything was fantastic during the purchasing and building process. The only issue we had was a lack of details when finishing the house. For instance, uneven cabinets, crooked handles, paint on hardware, floors and grout that we had to clean off after moving in. When one contractor did their job, sometimes they would damage something that was not originally damaged. Everything so far is being fixed though.

We had looked at a number of builders and found that the floor plan designs by Pulte just made more sense. They are very open and comfortable. Great for entertaining and living in. Just be prepared for the options, there are many and I wish we had given some of them more consideration.

From start to finish, Jerry (sales) helped us with all of our questions and guided us through the process. He also sent us weekly pictures and updates since we were out of state. Although we had three different project managers, Roby helped us through all the final closing, inspections, and last minute repairs. Overall we had a great experience and closed within the time frame that was given to us

the entire process was simple

Overall.... we had a good experience and grateful to be here!

The buying process was fantastic!however the number of defects in workmanship after closing began to show up frequently. Some have been repaired by Pulte, some have not, including a large chip on the bathroom sink top.

The response by the construction guy Dana. Every question I had was answered very quickly. Dana is the guy you want!

Pulte is known for quality and yes they are a quality organization The only area of fault I would give them is communication at the builders job site manager. My guy was poor at that but he is no longer employed by Pulte.

Builder was very thorough in explaining home and amenities, very patient in answering questions. He was obviously very proud of the home and the workmanship!

Very Nice and we need additional golf holes

Delays in materials, appliances, etc., post Covid created challenges for all, however, Pulte, did their best. We are loving our home & the Sun City Festival community. Thank you.

Pulte delivered exactly as the promised, included time to build!

As stated in the line above.

They did the best they could in a tough environment

Andrew did good. Minimal contact with Sales after ours passed.

We were pleased to receive weekly updates from our Salesperson, Ken and our Building Supervisor, Andrew while our home was being built. (We were out of state.) The staff at the Title Company and the Design Center were great, providing us with all necessary documents and updates. Mortgage Company also made long-distance qualifying as easy as possible, although scanning documents was sometimes challenging.

When we did the walk-through with Field Manager Steve J...we had a very good experience. Issues were dealt with quickly and efficiently.

The builder was very clear and professional while conducting the final inspection. Any issues noted were addressed and taken care of.

We would do it all over again

Was able to view the build and very pleased with what I observed

I was able to create a home in a community I love

I am very pleased with my purchase. This is my second purchase of a new home with Pulte and owned other pre-owned homes from this builder. The only issue I find is Pulte does not provide the same quality of customer service as they did in the past. They do not provide a CSR person to help you with your new home issues other than going to your field manager who tries to accomadate your request for service. There is an 800 number for customer care but they redirect you back to the field manager.

Del Webb has great processes and follow through to deliver a quality home.

Overall it was a good home buying experience