Del Webb Reviews in Phoenix Mesa, AZ

I’ve got issues that were identified at COE that got pushed to warranty and nobody has addressed them. It’s been over a month since I reported the items to be fixed and no answers or updates from Pulte.

It’s clear that management is not focused on client satisfaction. There were too many issues at closing that still have not been addressed. Trying to get someone to work on the issues has been frustratingly hard.

When we first bought out lot and started building We were very excited. . Del Webb had a great building reputation. Boy had things changed. The workmen ship was terrible. No pride at all in anything that was done. They put towel racks up that didn’t match, shower handle that was much smaller than the other one next to it, cracked tiles on the roof, air conditioner wasn’t hooked up right, windows scratched, No screens for the sliding glass doors.There was more grout on the tile than in between the tile. Cheap paint on walls. U can go on and on. Two months later we are finally starting to get things fixed. They call it warranty work which I call work that wasn’t done correctly the first time. Warning, get your own inspection after u close. You’ll be very surprised what they find that Pulte passes. We moved here because of all the amenities and things are so crowded already u can’t do anything. My suggestion, don’t buy here. They promise stuff and don’t tell you the truth and don’t deliver. ... More

Way too many issues with the work that was done. I think the time it takes to get things fixed is apart of their overall plan. Put your life on hold waiting for things to get fixed hoping you will fix them yourself. There seems to be no priority to make things right. Their preferred pool provider is as bad a Pulte homes with excuses for everything. The pool was dug in October and we still just have hole in the ground with plumbing and electrical complete. This is our third Pulte home and has been the worst experience.

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

Great location and great design.

Too many issues remained at closing (missing materials, scattered docs, one sink had no plumbing. And its taking a long time to get the work done.

Ok house did inspection lots of things need to be fixed

We told our construction supervisor in November the cabinet doors had to be replaced 27 doors and nothing.

When you promise 72 holes of golf, deliver 72 holes of golf. When you promise to fix a window cracked by construction prior to the move in, fix the window. I work in the service industry and my wife did as well prior to retirement. Being truthful is forefront in maintaining a reputable business.

While we completely understand the issues with labor and materials in this current environment, we don't understand why we were not proactively kept informed regarding delays. Unless we contacted our construction supervisor and pressed him for information, we were not informed about any changes in the schedule. There were too many things left undone in the house at closing.

Building a new home should be fun, but this experience was awful. The workers were unskilled laborers who couldn’t speak English and left garbage everywhere. We have crooked walls, paint on the floors, garbage in the attic, crooked wall switches, frayed carpet entering the bedrooms, We are missing mirrors, towel racks, bathroom hardware, and need our doors re-keyed for our front door. Pulte’s representatives say anything to appease, but don’t resolve any issues. They make excuses. We paid way too much money for this home and would never buy from them again.

Very Nice and we need additional golf holes

NOT TRUSTWORTNINESS, NON-RESPONSIVENESS TO ISSUES MIS-LEADING ON SALE WITH ITEMS YOU LATER DO NOT RECEIVE AFTER YOU AGREE ON PURCHASE. MANY PROMISES NOT KEPT

I trusted the builder to get this done right and be responsive to my needs. We did find several things wrong when we moved in, like a bad hose connection to the dishwasher that caused water on our floor and we had to hire a plumber to get it fixed. WE found several other things not right, but overall it was quite good. We were told to get a home inspecter now before our 12 mo warranty is up and people that did that found lots of issues. We will have to consider this to make sure we have everything right. We have friends who are friends of the Pulte family and went to their daughter's wedding from Notre Dame University. We think they are people that care about us, but we need to make sure their employees do the same. ... More

If we could have, we would have walked away from this home purchase, but we didn't want to forfeit our earnest deposit. Terrible communication, still waiting for final walk thru punch list to be completed. We've bought and sold many homes, this was the absolute worst buying experience we've ever encountered.

ANDREW was negligent in his oversight duties. Did not follow contract! Argued positions even after I showed him the specific items he omitted from contract!. We closed on January 10, 2022 and the house is not complete and I have not received return calls to me trying to call Pulte representatives!

We were given several dates for move in, not very good communication between the builder and us. The walk through was done on the same day as signing and several things in the home were not complete. We have been in the home for 37 days and still do not have our blinds installed, we are still missing a cabinet and draw in the kitchen and several other items that need to be fixed. It's almost as if now that the home is ours there is no communication with the builder.

Unresponsive to customer concerns. Failure to communicate delays to completion. Failure to deliver completed house and follow up to get missing items done

This is the most disappointing experience of my life. I will never buy another Pulte home and will advise all my friends not to buy Pulte homes.

The buying experience was great. The builder is terrible. The contractor did not return calls. A lot of items were not completed. I sent an email to the warranty department with the list of items that were not completed and they sent an email that someone would contact me. That was over a month ago and still no contact.

Would NOT recommend Pulte Homes to any of our family or friends and would have never taken possession of the home if we didn't stand to lose a lot of money that was already put down on the build. We understand that with COVID-19 and material issues occuring worldwide things got out of hand. Pulte should have slowed down the building process and made sure the product they were turning out was quality instead they pushed for quantity. I think we would and buyers would be happy to see one quality built home then ten crappy,dirty unfished homes being turned out. All that being said, Pulte is in the market to make money and sell homes at any cost. We are a greedy, money based world. ... More

A bidding process to pay extra for building lots should have been a warning sign. Very little contact from Pulte construction during the building process. I can understand it’s a difficult time to build with Covid, labor and material shortages. But after a big rush to meet their closing date at the end of the building process, we cannot get anyone from Pulte customer support to return calls or follow up on issues that need to be fixed. What good is a home warranty if there is no response to calls? I left voice messages three days in a row on the Pulte Cutomer Support line. The answering system message states they will return a call by the end of the day. Never got a call back. I sent emails several days in a row. A week later I got a response to my first email asking for a more detailed punch list. Emailed that a week ago and have not received any response yet. A neighbor had water running from a faucet that would not shut off. Pulte customer service told them that was not a priority and someone would be out in a week or so to fix it. What? Plumbing that does not work is not a priority? Sun City Festival looks like it might be a good community, after the house issues are fixed. ... More

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

This is not the first new home that I have built so I am not new to the experience. That said, I was surprised with the number of major quality issues that existed with the house when we were given the keys. From major mechanical issues and missed key parts in the attic and on the roof to a clogged water system and non-functioning electrical outlets, the lack of quality checks and low standard of acceptability on visual items was dumbfounding. The Pulte support services including Sales, Mortgage, Design Center and Smart Home were exemplary and the people there were a joy to work with. Where Pulte totally fell down was with the build execution and now the real completion of the house has been left to the Customer Service rep who is doing his best to close out the issues. In a nutshell, Pulte seems to be building too many houses too fast and not doing the necessary checks along the way to ensure a quality finished product. ... More