Del Webb Reviews in Phoenix Mesa, AZ

Our building superintendent, Daniel, was outstanding. He went beyond and above the traditional role of simply supervising the building of our home. He took a personal interest in making sure we were abreast of the things that were completed during each week. Thursday morning was always exciting and filled with texts and photos of the progress. We felt like we were there even though we were hundreds of miles away. This was definitely the highlight of our building experience.

This is my second new build. Very slow response time on repairs. They will not do repairs on issues found after final walk through. Now I have the bathroom countertop that has scratches we didn’t notice at the walk through they will not repair. The same on the granite on the kitchen countertop that was brought up at the walk through but now are saying that’s normal. The countertop looks dirty covers in water spots and smudges. All they did is sent the cleaners to reclean but still looks horrible. Now I have to pay to have it replaced. Ridiculous. It’s been two months still waiting for the stove to be fixed and the plumbing. ... More

Pulte has been great! Building, warranty issues etc. Top rated! Pulte Mortgage was the ABSOLUTE WORST experience I could have imagined. Rude and totally unprofessional ALL the way. So bad in fact I wound up paying cash for my home. Just to get away from your dang mortgage company and personal. Dusting!! People!!

It was a 5 star program all the way

This is my 8th new construction build and hands down the worse experience. Starting with my first salesperson who was so untrained and incompetent that I started looking at existing homes. A homeowner recommended a different sales person. He was very knowledgeable, but did not share complete information. This is advertised as a Dell Webb 55 community. It is a Pulte build, which has many class action lawsuits and they are building a family section within the neighborhood, which should have been disclosed. The construction manager was inexperienced, untrained and should never have been left to manage construction. The drywall had gaps between the wall and ceiling that were large enough to see the framing. When I complained about this, he said it was normal. I had built ins with a gas fireplace. They forgot to hook the gas to the fireplace and forgot to install the shut off valve. They had to rip out drywall to fix these. These are just two examples. They would not give me the keys until the house was recorded in my name, which I understand. However; they told me they submitted the information to the county in the morning. I called the county and was told Pulte uses the electronic system and it records immediately. Pulte said their process is to release the keys at noon. Technically and legally the home was mine in the morning. I have spoke to numerous neighbors who have been in their home for less than 12 months and are having serious issues, framing, roof, floods, warped sliding glass door frames and many more. They have had to hire inspectors to have repairs done or file ROC complaints to get warranty work done. I wish I would have know half of what I know now before I built. ... More

I call the home my 300K mobile home. I've owned numerous homes including new homes. The workmanship and build quality is far below other home builders. My daughter just bought a new Meritage. No comparison, their quality, sales practices and construction management is superior in every aspect. Pulte thrives in deception. They don't disclose hidden fees and when asked about it you get different stories depending on who you talk to. Their construction manager had no clue. Failed to notice obvious problems then waits to the last minute which ends up in poor repairs or no repair at all. I think they buy all of their fixtures at the dollar store and the design center is insanely over priced. For example they want 17K to do tile floors throughout in a 1280sf house. I got outside quotes for just under 7K. The horrible base design of the floors makes it seem like they purposely made it look horrible to force you to buy the overpriced flooring. My design center person was smug and acted like I was below her. She had no clue on the options and what was included. As a result I ended up purchasing extra electrical outlets when there where sufficient outlets included. They also purposely hid the fact that they are building a family neighborhood less that a half mile from the 55+ community. The experience and lack of confidence in Pulte has led me to hire a realtor to sell. I'D NEVER BUY PULTE!!! Buy a tent its better quality. ... More

Review for the Construction experience. Building a new home is a major undertaking, and having the right superintendent makes all the difference. Danial exceeded every expectation from start to finish. His professionalism, attention to detail, and commitment to quality were evident in every phase of the build. What stood out most was his communication. Danial kept us informed at every milestone, answered questions with patience and clarity, and made sure we understood the “why” behind key decisions. He never cut corners, and he treated our home as if he were building it for his own family. His coordination with trades was seamless, his scheduling was efficient, and any issues that came up were handled quickly and correctly. The craftsmanship throughout the home reflects his high standards and pride in his work. Thanks to Danial, the entire process felt smooth, transparent, and genuinely enjoyable. We’re thrilled with our new home, and we credit much of that to his leadership and expertise. Anyone lucky enough to have Danial as their construction super is in excellent hands. Review for Design experience. Working through the design phase of a new home can feel overwhelming, but Jenny made the entire experience smooth, enjoyable, and genuinely exciting. From our very first meeting, she brought a perfect blend of expertise, patience, and creativity to every decision. Jenny has an incredible eye for detail. She helped us navigate countless options—finishes, colors, fixtures, layouts—and always guided us toward choices that fit our style, our budget, and the overall vision for the home. She never rushed us, and she always made sure we understood how each selection would work together in the final design. What truly set her apart was her communication. Jenny was organized, responsive, and proactive, keeping us informed at every step and making sure nothing slipped through the cracks. She coordinated seamlessly with the build team, ensuring our design choices were executed exactly as planned. Thanks to Jenny, the design process became one of the most enjoyable parts of building our home. Her professionalism, talent, and genuine care shine through in every detail of the finished product. Anyone working with Jenny is in excellent hands. Review for the Sales Experience Our overall home‑building experience turned out well, but I want to share honest feedback about the sales process so future buyers know what to expect. The sales team was friendly, knowledgeable, and helpful during the initial stages, and they did a good job guiding us through the contract and design selections. However, once construction began, we were disappointed to learn that no change orders were allowed — even for small adjustments that would have improved the final result. Later in the process, during the landscape phase, we asked about covering an unsightly electrical pedestal. We were told that couldn’t be added as a change order, yet we were allowed to submit a change order to delete the landscaping portion of the contract entirely. The inconsistency was frustrating and didn’t feel customer‑focused. Despite these issues, the home itself turned out beautifully, and the build and design teams were excellent. With clearer communication and more flexibility around reasonable change requests, the sales experience could have matched the quality of the rest of the project. Communication was definitely an issue as we sold our home a few days after we sold our house and lacked internet access. ... More

Some people were very unwilling to help with issues and questions after closing day.

My experience from Aaron my sales representitive to my construction manager Wesley was nothing but stellar! All the questions or concerns I may have had were handled swiftly.

The home in general is good not great, lack of attention to small details matters to anyone buying a new home but paint on floor, carpet, weather stripping shows lack of care taken. Anyone working on these homes should do so like they are building it for friends,family or for themselves.

Some of the people that work with underwriting are a bit weak. Can't remember what they ask for, or what they received. As for underwriting it was a great mystery for them with my SSI why the money SS gross and net was different. I had to send in the same paperwork 3 or 4 times with the explanation Fed and part 1 and part 2 comes out of it. Plus it was on the paperwork I sent. Duplicating work sucks, even using a computer. Thank goodness for Daniel our builder.

The best experience ever! No pressure. Sun City agent was very helpful and so nice and friendly while being professional and knowledgeable. Once I made my decision everything fell into place in a timely and efficient manner. Couldn’t have asked for a better experience.

Enjoyed working with everyone involved in the buying, building and post closing process. Always friendly, attentive to questions and result driven.

There were a lot of small details that were missed in the house, when going through the final closing we were not shown what all the outlets were for, garage door is making large knocking noises now and not getting answers on getting it fixed and the GFI outlets have been nothing but issues

Efficient. Great communication from financial and build side of the equation. Recommended family members to move here and they moved in last month. Great experience.

Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully addressed—and that we were explicitly told had been addressed—before we signed. ... More

Great home for money spent. Overall a good experience. A few issues. Issues were addressed and corrected in a timely manner. Construction manager is great to work with. Really like all of the upgrade options Pulte offers. A really nice neighborhood to live in.

I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 hours for these people to fix the blind and it's still not done yet! I've been given 4 different dates of when they would be here to fix it and they have not showed up for any of them. There's always some excuse what the problem is. I'm waiting to receive communication, which is very slow, on 2 other issues about how and when they will be resolved. I'm not very happy with their service and I feel like the quality of the home is average, not really anything above that. ... More

I’ve Been So Very Impressed With BRIAN MY CONSTRUCTION SUPERVISOR!!He’s UNBELIEVABLE.!!! He Responds To ALL of My Calls IMMEDIATELY & His SOLUTION SKILLS ARE AT THE TOP. I Was a Carpenter Superintendent For a Very Large Company So I Know What I’m Talking About. Thank You Del-Webb & ESPECIALLY BRIAN WITH POULTY BUILDERS!!

Elaine in the sales office was great and Nate in the loan office was also great. As for the house being ready at close it was right down to the wire. The house looked clean on top but wasn’t that good once we started looking around.There was a lot of talk but not much getting done and things we bought up that needed attention were not finished.

Entire experience was awesome except for one.. I would NEVER recommend pulte mortgage to anyone. I logged 7 calls with not one return call. That part was terrible

Make sure you get all your questions answered during the process. Do some research.

We worked with Michael from the sales office. He was outstanding and we had built a relationship with him from when we started looking a year and a half ago. Steve was great at addressing issues in our walk through. Sheree has been a joy to work with and on top of her game.

We built a new house from the dirt up at Sun City Anthem @ Merrill Ranch. The experience and build quality was excellent. The materials and technology used are the very latest. The design center provides a vast number of choices to make your home your own. And the construction supervisor assigned gets to know you personally and was a super responsive resource throughout the process. Of course, like most new homes, the base pricing is deceptively low requiring at least +50% in upgrades to get to the house you want, but the end purchase price is competitive. Del Webb (part of Pulte) also offers their own competitive financing and homeowners insurance, and were very flexible when we changed from a mortgage purchase to cash at the latest minute. Highly recommended. ... More

Well-built home and we are very pleased with the entire process. David, our construction manager, knows what people experience when they move into a new home & having that knowledge has certainly made our lives so much better. He is a rarity in the home construction business. Our sales consultant, Nicolette, promptly answered numerous questions prior to deciding to purchase here. As well as during our buying process. Barbara, at the sales center was awesome while we were moving into our home.