Del Webb Reviews in Phoenix Mesa, AZ

Be ready for a slow build

Sales person very knowledge . When buying spec homes nothing can be changed. Very confusing with whom your dealing with a Pulte employee or a Del web employee.

We would highly ask for Elaine if you're interested in this community. She is absolutely fantastic. Communication was great and she even sent us pictures of the build progress since we live out of state. Elaine is 5 stars!!! Everything about the community is top notch. The home designs are very good and there's plenty of options to get exactly what you want. So all that is 5 stars. It took awhile to complete the home from purchase to getting our keys, but due to covid, with materials and labor issues, we understood and it didn't bother us so beware it could take 8-10 months from start to finish. So the reason for our 3 star overall rating, is the lack of getting our walk through items fixed. In talking to our neighbors it's a common thing. Most of our walk through punch list were due to drywall, paint and overall cleanliness issues. We did a pre-walk and created the punch list with our super. We got our keys 4 days later and virtually nothing was done. You would think Pulte would have these trades scheduled after the pre-walk to address the issues as I'm sure they are the most common ones. Our master walk in shower glass wasn't installed until the following week. We still don't have our dishwasher, they did put in a temporary one, but it's terrible. We have heard nothing from Pulte at all. The work crews next door damaged our stucco on two of our patio posts and they still aren't repaired. We had to send in our own punch list to the super, he said they'll work on it. We haven't heard back. So it's very frustrating with the lack of communication and lack of repairs being addressed and scheduled. We would recommend buying in this community, but you have to have a lot o fpatience. ... More

Slow response to take care of punch list items after closing.

The builder needs to take more time and making sure that the home is in good working order, before handing over to the homeowner. They need to hire more staff on the Job Sites to insure that this happens. We are now hiring an Inspector to make sure that this house has been built propertly .

Customer service person not reliable in following through with commitments.

We bought during covid, so things were definitely different. I don’t think the design center was very helpful when it came time to pick things out. Good thing I brought my daughter with. I thought the quality of the build could have been better. The painters were the worst, still finding paint drips to this day. Good idea to make weekly visits to check on progress, with covid and living in another state this was difficult for us. Our sales consultant and field manager were great to work with, unfortunately the field manager left a month after we moved in.

We found that the truth was not spoken very often

I am very disappointed in the lack of pride or workmanship in the house. We have many ongoing issues to be corrected. Some of which are out of square walls which they will not correct. Hardwood flooring that was damaged and has been repaired twice only to be damaged even more while repairs happened. Many blemishes in the texturing and pour drywall finishing including a huge gap above one door that appeared it was just hammered out. Some electrical issues that were not correctly wired. Chipped granite countertop that was repaired but still looks poor. Cabinets with many dings and scratches and very poor adjustment of doors. A bath tub creeks each time there is movement inside of it. A poorly designed hot water system that means even on full hot it is barely hot enough to have a shower. There is some poor planning and design of the home with such things as poor placement of electrical outlets and placement of a doorbell which cannot be heard through most of the home. My general opinion is that there are so many homes being built that the trades really don’t care about the quality ... More

Our home is very nice - but leaving a dirt square by our front door is very disappointing. It wouldn’t have taken very much to cement our front patio since there is a cement walkway RIGHT NEXT TO IT that leads to our front door. The pony wall that surrounds the dirt area is attached to the house, therefore it is “part” of the house. We feel the house is not finished.

Patio roof area is a single sheet of roll roofing. No insulation in garage. Run gallons of water to get hot water in kitchen, tankless heater not designed for whole house.

Disappointed in some of the quality in materials and absolutely the lack of attention to detail. So many defects that have to be corrected but I guess it is worth it to Pulte on how fast the subcontractors get in and out??

Could not get build issues resolved prior to closing and once they had their money, call back issues take forever and don't seem to fix many of the problems. Not the same Pulte experience I had in Virginia.

Great up to the closing but after that customer service to handle punchlist items is very poor. Vendors no-show appointments and continually delay repairs. Quality control in several areas is lacking.

We are disappointed with some of the quality and work done

The build quality of our new home is excellent! We were also impressed with the responsiveness and support from our Field Manager, Kohl F. However, the landscaping by Pulte's preferred contractor was a major disappointment and we will need to redo it all. Do not use their contractor. You will regret it.

We had a home inspection done two days after we moved in by an independent agent. We would highly recommend any new buyer to do so. The finish elements done by the trades were definitely not ‘high end’ but probably typical with tract home builders. The charges for upgrades were high enough to incentivize us to do some upgrades on our own after moving in. Glad we did. Even though we had built four homes previously and had a good idea of what we would want in a home, the Design Center was challenging on many levels. Fortunately the community and activities are great, which were the main reasons we built at our location. . ... More

Ask lots of questions about materials used in homes.

Always check the property thoroughly when taking the keys, there was quite a few cosmetic issues when we were given the keys.

Get everything thing in writing. Make your list write down issues with a good Description.

Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully addressed—and that we were explicitly told had been addressed—before we signed. ... More

I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 hours for these people to fix the blind and it's still not done yet! I've been given 4 different dates of when they would be here to fix it and they have not showed up for any of them. There's always some excuse what the problem is. I'm waiting to receive communication, which is very slow, on 2 other issues about how and when they will be resolved. I'm not very happy with their service and I feel like the quality of the home is average, not really anything above that. ... More

The process of choosing our lot, decorating, building, and financing our new build home was very exciting and a great experience, so during that time I would have gladly recommended (and did) DelWebb/Pulte to others. However, now that we have moved into our property it has not been a very good experience. Construction crews building other houses around us start at a very early 6:00am almost every day (sometimes even a little earlier), including Labor Day. They also constantly play loud music while working - which is rude, inconsiderate and annoying - as well as against Pulte Construction's rules. We also heard from a neighbor that when the house was completed but still vacant before we moved in, some workers were using our outdoor electrical outlet to plug in their equipment for use in other houses - which probably affected our electric bill as it was already set up in our name. So, there do not appear to be any foremen or supervisors for these workers and it has been very difficult to reach any one to handle our complaint. There was also some incomplete workmanship in our house that has needed and continues to require repair. All of this has made the new build experience with Dell Webb/Pulte very disappointing, so at this time I cannot recommend buying or building a home in a new construction neighborhood. ... More

My homebuying experience with Del Webb has been deeply disappointing. I feel misled on key aspects of the build—especially regarding material quality, fabrication issues and changes, and misleading statements that cost me thousands when opting to select the higher-end options offered by Pulte. Despite repeated assurances, major issues were downplayed or ignored. What should have been an exciting milestone became a frustrating and deceptive process. While I had a positive experience with the sales agent, construction manager, and design center staff, the real issue seems to be with Pulte’s vendor contracts, which I found out deliver far less than what’s promised. I’m now considering all my options to ensure I receive what I paid for. ... More

The options and flexibility was extremely limited for new construction. Example: If you didn't want one of the 3 lighting options given you had to buy & install light fixtures/fans yourself. Also, the interior upgrades were grossly overpriced. I would say the quality is slightly above average for both the interior and exterior work. The Del Webb community itself is very nice.