Del Webb Reviews in Phoenix Mesa, AZ

Del Webb/Pulte sales staff has slick marketing and friendly folks to sell their product. As we waited over the next 6 months, we heard nothing other than from the money people wanting to make sure we paid. Our "celebration walk" (looks great in the video, smiling customers, clean home, etc.) was a DISASTER. The home was SO dirty - floors, cabinets, walls, ceilings and they were ALL damaged or so poorly finished we couldn't believe they would turn over a house in such a condition. Del Webb's/Pulte's response was "well, you get a year to let us know what needs fixed." We wanted a house we could move into and enjoy - not this! We spent the first two weeks on our knees just trying to clean paint off the tile floor through the WHOLE HOUSE - one tile at a time. We spent the first two months waiting for sub-contractors to show up to "fix" things that should have been fine in a brand new home. Now we're starting month-3 and over half of the contractors never showed up in the first two months. Apparently, our time doesn't mean anything to Del Webb/Pulte. We are SO frustrated. We moved to this community for the amenities, but haven't been able to use any because we sit home waiting for subs to come get our house move-in ready - as we live out of suticases waiting for repairs to EVERYTHING! Del Webb/Pulte doesn't give you any way to reach anyone other than one person - so if they aren't responsive, you're out of luck. ... More

It wasn’t a good experience! With the title company!

This is our 4th Del Webb new home and the experience couldn't have been worse. From being forced to bid on lots, to the house no where near ready on Walkthrough Day (and I mean no master tub, no cooktop, etc!), to broken windows installed, to footprints IN the concrete of our front walk, to even painting my two garage doors DIFFERENT COLORS. There is no end to the disappointments. Had we deposited less money, we would have walked away.

Our experience was not at all what we were promised. Finding out someone had put a cigarette out in our walk-in shower to finding a banana peel hanging in the spare room closest. The workmanship for the price we paid is very poor. We have had numerous issues with getting things complete. Commutation with our field manager is awful. We should not have to be the ones to contact people in order to have things fixed.

The communication from all parties is horrible

We did our walk thru and the place was a mess and was told they would do a final clean. Pointed out several issues inside and outside of the house. Received a text 3 days later that everything was fixed and we could move in. I am out of state so I did not come back for 3 weeks. When I arrived w truckloads of items to move in the majority of the walk thru stuff had not been complete and the house was filthy. The superintendent did get most items fixed in next 2 days but I should of never had to delay my move in or call people to come fix and clean. I am still trying to get the last few items fixed and no one will return my call. My confidence level of the quality of this home is very limited based on the lack of cleanliness and quality in presentation of the house. It is very obvious in this market that Pulte/Del Webb is trying to capture as much profit and putting quality secondary. ... More

Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.

Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.

Our poor quality of workmanship was created by having 5 different field managers exchange responsibility throughout the build of our home. POOR management system. OUR HOME IS FULL OF ITEMS NEEDING RREPAIRED AND THEY ARE CHOOSING TO NOT TAKE RESPONSIBILITY FOR THE MISTAKES such as cracked window, unsmooth granite countertops with sharp edges.. Bowed walls...porch and patio full of birdbaths and craters as well as saw cuts in the edges of our bullnosed cement work...The list Goes On.. underaged kids working on our flooring and tiles.. Shall I continue? This ones gonna hit thecourtroom. Will not recommend Pulte or Del Webb to anyone. ... More

Pulte is only in it for the profit. Build quality very poor... They'll tell you one thing and do another.

I have been in our home 6 weeks, all of the whirlpool appliance do not work. Have to call Whirlpool directly, get a service technician out here - after 5 days he comes out and tells me he has to order parts that take 4 to 6 weeks. I paid over $600K for this home - all appliances should work. I would like a call from a Pulte Manager to discuss this problem

The quality is very poor, the work is like your getting a starter house, as cheap as you can build. This builder does not take pride in building home, issues after issues. I had mold on wood and this builder would not replace the wood, just cover the wood up. Just lots of cheap materials in house.

From almost the beginning where provided misinformation and found the people we worked with to be rigid and on accommodating beyond reason.

Lack of flexibility in changes is a problem. Most new owners spend the first month after move in redoing the interior of the house, discarding things Pulte put in and spending much money on replacements. Work crews show no pride in their workmanship. Many trades do substandard work which has to be redone three times to get it right. Don't expect the contractors to know what they are doing from the guys who pour the slabs to completion. Concrete guys will miss walk in showers, placement of patio door frames, fireplace foundations and other supports. Framers seldom cut a board the correct length...usually about an inch short and then use 15 nails to span the gap. HVAC guys put duct work in, the next day the insulation guys cut all the duct support straps. Three weeks later the HVAC guys come back in and re-straps the ductwork in a hurried and substandard way. Meanwhile, the worksite looks like a dump with debris blowing all over the neighborhood. Not one tradesman leaves the the worksite clean. Not only is it making the neighbor messy, debris is blowing into the desert and White Tank Mountain Regional Park. ... More

Our first construction manager didn’t even contact US until after Sheetrock was complete. The second one was fantastic right up to final walk through, after that he became nonexistent. It’s been almost two months and we get no response on punchlist items. As to the lack of attention, walls are not square, most door’s are sticking, cabinets are coming apart, which to me means the construction manager it’s not holding the contractors to any quality standards.

Home was left dirty for us. Attic above garage not insulated. Wiring issues. Multiple paint spots on carpet. Dishwasher hose not connected causing water leak. Overspray and missed paint on exterior. Missed dimmer switches. Multiple scratches in glass panels. Entry gate installed backwards causing stucco damage. Attic light is always on with no shutoff. Dryer vent on roof has no cover allowing rain to flow into dryer. Multiple paint touch up spots inside home. Had to turn on garage lights to make laundry room lights work. The only item to be addressed in the last six weeks since we moved in was to fix the laundry light issue. We sent an email with inspection report to Customer Care with no response until we sent a follow up email to multiple people including sales did we get a response. We were told Pulte would be scheduling repairs but have not heard back since then. Extremely disappointing experience and at this point in time there is NO WAY we could recommend a home to our friends or family. I see this will be reviewed before it’s posted so I am certain it won’t be posted due to it being a negative review but I hope someone takes note of the issues. ... More

Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.

Apparently I’m not supposed to give names or examples of what the issues, so I wonder how you expect to take care of the problems... I have plenty of pictures and texts if anyone is interested.

We move in March 25th. Understand the virus but we have been linking with MANY issues that could have been resolved without coming inside. Issues are from not lights, missing kitchen shelves, Magyar ari conditions issues, quality issues all over...... very disappointed.