Del Webb Reviews in Phoenix Mesa, AZ

We are overall very pleased with our new home. We do have issues but they are being taken care of.

We moved in to our new home and it flooded with grey water the first day we were in because a fitting was lodged in the mail drain. That was September 5th. They had to saw out a 4'x4' section out of our slab. They did recapture exhaust from the saw and our house was FILLED with the dust of the concrete so bad that you couldn't see across the hall and all of the smoke alarms were going off. In fact all of the smoke alarms were full of the dust. They fought us regarding clean up every step of the way. And we still do not have our clothes, sheets or towels back. It has been 5 weeks. If it hadn't been for Service Masters we would still be in a hotel. THE WORST customer service I have ever experienced. ... More

Quality workmanship and value!

We moved into our new home August 20th and immediately felt at home. Nice neighbors, good house and great location. Definitely a winning combination...

We live out of state and were unable to have on-site viewing as our home was being built. Our Field Supervisor was great about sending us pictures, and calling to talk with us about the progress of the construction. When we came for the final walk-through and signing, we were so happy to see we had a lovely, well-built home. We still are not moved in yet, but have had an opportunity to spend some time in our new home. Everything works as it should, and the few issues that we had were addressed right away and resolved satisfactorily. We have met neighbors, used the pool, gym, etc., and are eager to move into our new community (hopefully within the next few months). We are confident that we will love it! ... More

Our field manager sent progress photos each week

Everything as they said it would be. They send picture during the construction since we were in other state. Haven't met any unhappy neighbors with anything. If your unhappy with something in your home there right there to do there best to please you. More than HAPPY!

We have a great home.

We love our new home here in Sun City Festival. Peaceful and tranquil away from the city.

Everything was done and exceeded expectations. Work was done on a timely manner and the manager was very responsive to any questions that we had.

The purchase of our new home was hassle free, quick and easy. House is everything we wanted.

Houses are just thrown together. It seems the faster they put them up, the more they will sell. It's a nice area but the quality and workmanship leaves a lot to be desired.

If you fall in love with it the first time you see the right model home for you......BUY IT!

We have bought many houses but never a new one before. We expected a stressful experience but it was the opposite. Amazingly few and very minor issues on closing. Very prompt attention to issues. Quality and service beyond expectation.

Stay on top of the paper work

We have not yet moved into our new home, so I can't comment fully on quality, value, trustworthiness and responsiveness. Our project manager however has been very helpful and very easy to work with, and done an excellent job being responsive. However at least two plants were dead in the back yard a couple of days after being planted. The project manager said that there was no guarantee on the landscape plants.

From the tour of the models through the sales presentation and contract it was great. Extremely helpful and knowledgeable staff. After we signed our contract our Project Manager kept us apprised of all phases of the build. After we closed he took care of all of our issues ASAP. Good job Del Webb team!

Initial Purchase When we first walked through the model homes, we were surprised at how great they all looked, and after a lot of discussion, landed on the Sanctuary floor plan. It will make the perfect retirement home for us. The Del Webb (Pulte) agent was helpful, knowledgeable, and friendly and led us through the process, addressing all our questions. Design Center The design center appointment is extremely important, and though long, it was fun. There are so many options from which to choose, and our consultant helped us determine the best choices for our vision. Can't stress enough that before you go to the design center, have a vision and a plan for how you see your new home's style. Build Process We were out of state during the build so relied heavily on the weekly updates from our field manager (from Del Webb) and our realtor. Our field manager did everything he could to answer our questions, ensure the build went as smoothly as possible, and that the home met our expectations. And when it wasn't right, our field manager did what he could to get it fixed. This process was also helped by weekly photo updates from our Del Webb agent and our realtor. Final Inspection This took longer than we expected. Mostly because we expected better from the painters than what we received. It wasn't awful, just didn't meet our expectations. I'm sure they weren't happy to have to come back and see all the painter's tape on the walls of spots they needed to fix. We know and understand they are over-worked and rushed. I'd encourage them to slow down and do it better the first time. We were also disappointed that he house wasn't as clean as we should receive for a new build. The tile floors had stains and spots; all the window slider tracks were caked with dust and dirt; the HVAC filters were the same; even a couple grimy hand prints on the wall. Not the end of the world, but certainly below expectations. We had a tile and stone company come in and clean and seal the tile floors. We had expected that would be done as part of the purchase. Value Overall, we definitely received a great value with this home. It's fantastic and we are happy we bought it. The items that didn't meet our expectations are all inconveniences, not catastrophes. ... More

Be very careful with the title company. The instructions were misunderstood and now we have to hire a real estate attorney at our own expense to make the corrections. The house is well built and we would always buy a Del Webb property. Their people are the best.

We had a home inspection done two days after we moved in by an independent agent. We would highly recommend any new buyer to do so. The finish elements done by the trades were definitely not ‘high end’ but probably typical with tract home builders. The charges for upgrades were high enough to incentivize us to do some upgrades on our own after moving in. Glad we did. Even though we had built four homes previously and had a good idea of what we would want in a home, the Design Center was challenging on many levels. Fortunately the community and activities are great, which were the main reasons we built at our location. . ... More

Wonderful people to work with from sales to field manager to the guy who tiles your bathroom. Beautiful, quality home. Affordable and gorgeous. Never dreamed we would be living in this beautiful Arizona community.

Sales people very helpful

The sales team and field manager were very responsive to any issues and concerns

My AC has not worked properly since I moved in at the end on June. It's now August 15th and it's still now working. I was told that the thermostat not controlling temp was normal, I should be OK with it the 80's in my house. Black marks on my while tile floor...again I was told "that's how it's supposed to be. Back Splash tile are not all the same color. Again, I was told that was how it was supposed to be. Door handles on my sliding glass doors were different colors...I was told, that was how it's supposed to be. Those handles were taking off..they were different colors...new handles put in their place. Bathroom lights flicker...bulbs changed out....the lights still flicker...job complete. Paint on my counter tops and tile floor...."we only construction clean with water, you should hire someone to clean that for you." Outlets are loose in my house, still waiting ....a month and a half so far, electrical safety...just because you can see inside the box doesn't make it a problem. Someone even said that I was trying to get out of the tile installed in our house...so wrong, it was the reason we liked and bought the house. We just want the scuff marks removed. ... More

We love the home. It has all the features we need. All staff were friendly and responsive to our questions. We have no regrets.