Del Webb Reviews in Tucson, AZ

Pulte mortgage had our loan for a month, than sold it to a company we’ve never even heard of! That’s ridiculous, we trusted them with our home buying process because we thought they were an outstanding choice, but we found out after making our first house payment, they just needed us for their numbers and then sold us to the highest bidder! Not happy and considering refinancing with our credit union like we originally planned now! Del Webb is awesome, it’s Pulte we have the issue with! Winnie took great care of us and the rest of the Del Webb staff as well!

Great experience from start to purchase. Highly recommend Del Webb to anyone looking for a planned community experience. Build quality seems very high and the process for buying and taking ownership was first class!

Can’t believe you would do most things that a better builder would do but no semigloss paint in baths is a cheesy way to cut corners

The sales person was very helpful. The superintendent was very thorough and attentive to detail. We love the home, amenities and the neighborhood. The builder did a great job. However, the HOA has been miserable to deal with. There is no communication, poor response time, a substandard web interface for processing payment and requests. The architectural review committee is even worse, if that is possible. Had I know about the HOA and management company, I probably would not have purchased here.

The buying process was good. We had an inspection prior to closing even though it was a new build. Glad we did, found issues ranging from, needs to be taken care of now to touch up paint like issues. We felt like we got a very good price for the home. Our main issue is, we were told of a few minor things when we did our walk thru after closing that still have not been resolved. We also had some tile issues that are in the process of being addressed but its taking a while. They needed to purchase a box of tiles, two plus weeks ago and we haven't been contacted as to when the tiles and the other issues with the laid tiles will be rectified. We feel confident they ultimately will be completed to our satisfaction. ... More

Great experience right from the start, with Winnie through construction with Nick to completion. Built very well, high quality materials, nice finished. Great community, highly recommend.

I dont understand why it took so long to start home once I went to the design center... it was about 3 months delay?

Superintendent Travis has been very responsive at helping with punchlist and warranty issues. Build quality-there are walls that are not at right angles, messy grout work and drainage issues. HVAC issues that are unresolved. Noisy A/C condenser.

Excellent communication throughout the experience. Home was finished early.

Sale's personnel and the construction supervisor were very responsive to our needs and made the purchase smooth

We chose to look at Del Webb properties after looking at a property in Palm Springs. We looked at both properties in Phoenix and Tucson and really loved the entire experience in Tucson-from the tour that Winnie gave us to the quality of the homes and the entire property and location. We looked at several other properties and they didn’t come close. We are really excited about our new home!

The help we recieved from Matt in the sales office was very helpful. The finishing touches that Travis made sure were taken care of helped make our entire process of purchasing a new home a pleasure Thank You to all the Del Webb people. Sales, Construction, Loan and Insurance everything went as smooth as i have ever been involved in

shoddy workmanship of untrained installers/carpenters/stucco appliers/painters/cabinetbuilders resulted in a very low quality house. Nasty HOA compounds the mistake of moving here.

From the moment we purchased and signed for our new home everyone was very helpful and very professional. From the sales person Mary Beth all the way to our construction site manager, Nick. If we had any questions with the processes, both of them were immediately helpful in answering our questions. A problem with a few contractor issues, but Nick addressed it immediately for us. I cannot say enough about the professionalism with this team. I will only purchase a Pulte home. My son is currently having a Pulte home built. This is our second Pulte home.

We have had minor issues after we moved in. Our construction manager said he would fix everything but has not. The workmanship on drywall was sloppy with gaps between trim and floor/ walls. They didn’t clean our house properly before move in. There was paint splattered on floors, windows were not clean, and tub had marks that aren’t removable.

Really like design layout of house, but there are/were problems. 1. HVAC air conditioning compressor motor/fan out of balance and needs to be replaced. 2. Forced air furnace installation was not complete. Once completed still does not work. 33 F degrees this morning - a little cold for this 84-year-old! 3. Forced air furnace vent rain cap not installed 4. Seal on bottom of MBR shower leaks 5. Exterior AC power outlet near garage service door has no power 6. Exterior light at single car garage not installed properly - has loose internal shade. 7. Glass windows in several rooms were scratched when installed. 8. System air filters used during construction were not replaced when house construction was finished, leaving four very dirty filters for homeowners to immediately deal with. 9. Next? ... More

I bought the model home. The whole issue around buying only the upgrades on the work order and what warranties actually are still existing could have been MUCH more clearly explained.

Very happy with our home purchase.

Property facility manager addressed the issues that were missed by the building crew.

Attempted to use clearance rack tile on the floor of our shower that neither matched in color or design

The home is sound structurally, but the finish work leaves a lot to be desired. For instance, we have been waiting over two months for the kitchen cabinets to be completed. It is simply unacceptable. Paint quality is terrible. The paint itself is low quality and in many areas of the house it looks like a three year old did the job. We are still waiting for the promised paint fixes, both interior and exterior, to be completed.

This is our 4th Del Webb - Pulte 55+ Home since 2003. It goes without saying that 3 People stood out during the entire process: Sales-- Bly T. and Randy C. PLUS the Top standout was our Field Manager-- Corey E. who was totally committed to provide us with a gorgeous home. Ken and Janis K.

Love the home we bought.

THE QUALITY OF THE HOME IS NOT VERY GOOD.

At first we were very happy with everything but as time went by we were not that happy