Del Webb Reviews in Riverside San Bernardino, CA

Seamless home buying experience! Looking forward to being part of the Del Webb family!

The staff they have in the mortgage lending department are personable and efficient. They always welcomed a phone call. After we moved in, trying to get repairs is not a quick response from the technicians. Pulte answers emails very quickly.

I'll first say that I bought during Covid and I was not close by, so everything was done by phone and online, which was challenging in itself with so many options. Be prepared to spend a LOT on upgrades, or you'll be driving a Kia with roll-up windows! Since this is my 2nd new home build, I do have a frame of reference and I spent twice as much on upgrades at Del Webb, with the quality seemingly less than what I had previously. The number of places where I've found sloppy work, like paint drips, roughly finished edges, cracks in window sills and caulking, etc. have been numerous. If you don't upgrade, the quality is seriously lacking. I didn't upgrade my dishwasher, but didn't expect they'd put in such a cheap one. Also, I was forced to pay for things that I didn't want, like shoe base (not necessary) and slab choice, when I couldn't even look at them in person, due to Covid. I did pay extra for my Whirlpool fridge, and the water/ice machine still doesn't work (6 weeks now). My heater didn't work for several weeks - luckily the weather was nice. Another issue was that I requested to have double barn doors installed in my Den, and that was not done. It didn't get on my order, so I didn't pay for it, but I will still have to get it done after the fact now. I let my sales person know that this was missed and I got Zero response about it. No apology or offer to help make it right. They haven't completely left me in the dark. The construction supervisors are helpful and doing the best they can, but the sales office has moved on and has no interest in the final outcome of my new home or my satisfaction and happiness. On the plus side, the overall quality of the home seems solid. I love the layout of the home and it has a nice sized yard, plus the common areas are beautiful and well kept. ... More

We started with some bad experiences in sales. When that changed we seem to have missed a lot of info. There was alate start on our home and that has caused some problems, but overall we are well pleased.

Everything was great until we got ready to close, our lender was ready but Del Web was not. Painting on the interior was fair at best.

Res[pnsiveness to requests and attentiveness to the buyer's needs whcih have continued without interruption after closing the sale. ; We were immediately made to feel welcome creating a sense of an instant neighborhood. A first class experience.

The actual builder was great. Some of the materials are substandard - was @ bit surprised.

All were attentive to my issues and concerns throughout the building process. That is carrying over into the one year warranty period.

Class act, very professional, knowledgeable and able to deliver on commitments on time

All of the processes were very good-my sales rep Janet fields was outstanding and my construction contact Chad Vanvacter was outstanding

We are completely satisfied with our purchase and started to feel at Home as soon as we moved in. Being a first time New Build purchaser and not knowing what to expect, every part of our experience has been handled quickly and smoothly .

I felt taken care of every step through the process

The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .

Our home purchase at Del Webb in Rancho Mirage, CA has been a great new home buying experience. Having purchased new homes in the past, I had much to compare this experience with. By far, this has been the best new home purchase. The whole process was very organized and low-stress. Highly recommend buying a new home from Del Webb.

I am curious as to why the model home of the Refuge, which I chose, has two lights built into the ceiling of the second bedroom and I have none. The overall quality of the home is quite good and I’m very happy to be living here.

I had bad experience since day one

Once they broke ground the house was on a steady built until it was finish did not miss our closing date

Exceptional service from Andrew, Lidia, Craig and Lisa.

Being retired & available helps on some issues.

We are happy with our new home and with the sales staff who guided us through the purchase of our property.

Generally happy. Had trouble with Pulte Mortage, getting Pulte to supply Tesla Solar docs and still not turned on after 3 weeks. Sub standard bath fixtures and Whirlpool really cheap.

Consider that you will need to invest a substantial amount in options/upgrades.

Our home at DelWebb Rancho Mirage is fantastic. We love the open floor plan, exterior home designs are great and community amenities are beautiful. The layout of the community with all the walkways is exactly what we were looking for. We would recommend this community without reservation.

We bought a home that had fallen out of escrow and the sales team had us convinced the sale price was reduced twice and we were getting a great deal. The appraisal came in $10K below the selling price so I asked three times for a price adjustment. Each time the response was they would need to run it by the manager, but no one ever gave us an answer to our request. Otherwise the sale went smoothly. The sales staff is knowledgeable, patient, and friendly. Everyone has been attentive after the sale and they are very good about warranty repairs and follow-up. All the residents we have met so far have been very nice and welcoming. ... More

If you order the standard Whirlpool dishwasher, expect your contents to be only partially dry, even with the high temp dry and a rinse aid. A whirlpool technician sent to correct the problem attributes it to plastic materials instead of steel. They can't achieve a complete dry.