Del Webb Reviews in Riverside San Bernardino, CA

Build quality has been an issue, especially in regards to the windows and sliders. A large amount of sand is entering our home during windstorms and we are awaiting a service call (scheduled for 5/20/2022). This issue is not limited to our home as nearly every homeowner in our community is having the same issue. Pulte should re-evaluate the use of this window vendor and the current product.

Buyer be ware!!!! What you see is not what your get!!! Sloppy workmanship, the builder masks issues like the electrical outlets, they make the holes for the electrical plates and when they put the plates on, they spray to cover the excess holes. However once you go to paint and take off the plates, u have exposed holes. Glass shower door has crack, MBR side of door has hole that was patched up. Sliding doors don’t lock properly. Customer service is slow to respond. And when they handle the matter one is stuck having to wait for the different vendors to come out and fix the problem. Example the sliding doors that had cut on the vinyl and scuffs, customer service said the vendor would call. It has been 1 1/2 weeks and the vendor has not called. Previously rate a review in which the homeowner was told if they wanted a custom home, then they should have had one built. Frankly for the type of money we wait, there is no reason for this sloppy work. Obviously the construction supervisor and the customer service supervisor who to my understanding also walks the property before closure we’re asleep on the job. ... More

ryan and chad didn't come through

Build a good home, but it is built too fast. I am having things fixed or repaired that I missed during my walk through. Crooked vent through ceiling, incomplete retaining walls, scratched window, damaged sink, cracked cement at entrance, damaged vinyl window frame, touchup outside and inside, loose faucet spout in master bedroom, kitchen cabinet slider stuck, finish on kitchen cabinets needed touchup paint and better finishing. My view that I paid for has been cut in half.

You do not get any help with picking out fixtures or design options. You need to pay close attention to the plans when signing off on them. Del Webb is not flexible and will not give you anything if mistakes are made or if is not an option. Additionally, the design center knows NOTHING about dimensions of cabinets, so if you want a wine cooler or you want to house your TV equipment somewhere, do not listen to the designer. They will charge you for the outlets but most times they don't fit. When you do your walk thru have someone come with you that knows something about contracting. My stove wasn't hooked up, and parts were missing and had to be ordered. It takes a long time to get anything fixed so pay attention to the little things. The flow of the houses are very nice but most of the items inside are very inexpensive. ... More

I'll first say that I bought during Covid and I was not close by, so everything was done by phone and online, which was challenging in itself with so many options. Be prepared to spend a LOT on upgrades, or you'll be driving a Kia with roll-up windows! Since this is my 2nd new home build, I do have a frame of reference and I spent twice as much on upgrades at Del Webb, with the quality seemingly less than what I had previously. The number of places where I've found sloppy work, like paint drips, roughly finished edges, cracks in window sills and caulking, etc. have been numerous. If you don't upgrade, the quality is seriously lacking. I didn't upgrade my dishwasher, but didn't expect they'd put in such a cheap one. Also, I was forced to pay for things that I didn't want, like shoe base (not necessary) and slab choice, when I couldn't even look at them in person, due to Covid. I did pay extra for my Whirlpool fridge, and the water/ice machine still doesn't work (6 weeks now). My heater didn't work for several weeks - luckily the weather was nice. Another issue was that I requested to have double barn doors installed in my Den, and that was not done. It didn't get on my order, so I didn't pay for it, but I will still have to get it done after the fact now. I let my sales person know that this was missed and I got Zero response about it. No apology or offer to help make it right. They haven't completely left me in the dark. The construction supervisors are helpful and doing the best they can, but the sales office has moved on and has no interest in the final outcome of my new home or my satisfaction and happiness. On the plus side, the overall quality of the home seems solid. I love the layout of the home and it has a nice sized yard, plus the common areas are beautiful and well kept. ... More

I understand they have changed the 10 year warranty to now homeowners have to pay labor on the products. Del Webb has been a disappointment in several ways unfortunately. I don’t see how these surveys matter I don’t believe Pulte really cares!

The overall quality of the homes is good, there were a lot of details that needed to be revisited and could have been done better the first time around.

Poor communication on follow up on repairs needed after moving in

Just wish someone would help me figure out how WHAT I purchased operates!!!

House address out of sequence with the rest of the street therefore delivery people cannot find or think we don’t exist

Many new owners have had many more issues with Pulte than we have had. People on the whole are not all that pleased with Pulte. It is not good when some get pushback on their repairs requests. We should at least trust their workmanship.

Pulte offers a very pretty picture with the models. The sales person we had was pretty bad. While she answered questions, her standard reply was “check the website and you will find out what you need to know.” She also misinformed us about what was HOA property and what was our yard.Colleeen at the Design center was very nice and good to work with, The options are extremely expensive and cost prohibitive. The quality of the construction seems to be very good. Chad our construction manager was great to work with! The cabinets installed are disappointing. They are poor quality even though we paid $7,000.00 for an upgrade. The garage door is extremely noisy and isn’t sealed to keep the sand out. I was told that just the way it is, even though our neighbors door doesn’t make loud noises. Deidre ,in the warranty dept. makes me think Pulte really cares about doing the right thing. However, I can’t say the same about her colleague. ... More

The quality of materials is good but the workmanship is poor, especially the finish work. Getting punch list items fixed is not easy. I had to hire my own crew to come in after closing.

When purchasing a home, we are often caught up in the joy of the moment. Time and time again, we view the models, bring friends and loved ones to get their reactions, hoping to make a purchase. Where we go wrong as potential buyers is that we forget to look at the overall construction and time spent in building our home. It is no surprise that when we do our walk through, we are caught up in the moment, just wanting to get in. The nightmare starts when we realize that there are so many problems, from leaks, poor installs, grout errors, poor paint matches, out of alignment windows, and just sloppy workmanship that we will spend the better part of 8 weeks stuck at home waiting for repairs that should have been done correctly in the first place. Listen and talk to others in Del Webb communities before you go with a builder who produces inferior builds. It's your home, make sure it is built with integrity. ... More

During the purchase process, we had one sales person. We were promised certain things. In the middle of the purchase, sales persons were changed and in the end. Pulte did not honor what was promised to us. We went ahead with the purchase. Pulte gives you one year and a portal to request repairs on the home. We have had several issues with the home build. I have put in twice now for the issues to be fixed. They say that someone will be in contact with you with in 48 hours. I have not heard back from them in over two weeks now. Several people have told me that we need to be on Pulte, call them daily to get someone out to repair the home. Insulation was improperly placed in the ceiling, making the prewired surround sound system not useable and unable to be installed. Caps were left off of our back yard fence and the fences seems unstable. I will say, the current sale representative has been very helpful with smaller things. She has called me back in a timely manor, investigated issues for us and given us contacts for additional projects, like interior painting and changing flooring. ... More

The overall lack of attention to detail is staggering. It started with my arrival to my new home. There is a giant vertical crack that runs right up to my front door. The keys that I was given to the house did not work. I had to go back to the sales office and the construction manager had to let me in. Locksmith had to come back to re-key the locks. There are chips in the exterior stucco all over the house. Grout is missing in both bathrooms. There are chips in the fiberglass surround in one bathroom. The list goes on and on. I tried repeatedly to work directly with my Construction Manager Chad. I have since given up as only one small item was taken care of. I read reviews online about Pulte and really hoped that they weren't true. Sadly they are. ... More

I have purchased four (4) new homes in my lifetime. Each has been a train wreck in its own way, mostly due to the lack of integrity of the builder and their subcontractors. Unfortunately things haven't changed much over the years. That's why when you do a search on Pulte you get mostly self-generated hype on how great they are, and stories from around the country on all the developments that have been forced to sue them due to their incompetence and arrogance. I take no joy in posting this. Just presenting honest assessment of my experience.

My review is mixed. My hopes were met with disappointment on many levels. Working with Tracy G at the sales center was everything I could ask for…10 stars! I financed with Pulte and that was an unending nightmare unfortunately. I have perfect credit, income, no debt, a huge down payment and documentation for everything yet had it not been for VP of processing Nick H. stepping in after 90+ days of torture, my loan would never have gotten done. He gets 10 stars and his team of processors and underwriters get 0. The level of workmanship and finishing on my new home is below expectations. Pulte cuts a lot of corners to save a few cents and the results become apparent upon move in. Jason S, my construction manager was my angel (50 stars for Jason). After I moved in and showed him the things I discovered he addressed the issues quickly and for that I am grateful. If you buy a Pulte home, my suggestions are 1) Don’t finance with Pulte unless you want your brain to explode 2). Hire an inspector to check EVERYTHING for your final walk through before you sign off. ... More

Pulte (Del Web) is our 4th new builder in California, All 4 were “production” / “track” homes. Of the 4, Pulte falls short, with the buying experience, the construction and its customer service.

Notice a lot of small touch up issues( grout, floor boards, paint trim) that are not addressed in a timely manner.

The design of the homes, orientation of lots and the overall community are awesome. The construction process is underwhelming. Had to schedule every trade to come back to make things right. Example - our exhaust system above the range was installed without the duct (3.5’) connecting the fan to the outside ducting. Bad painting, drywall, I’ll-fitting doors, etc. Best advice - forget upgrades. Buy with “included” and upgrade after mow-in.

Love the home , but they ruin the experience by always keeping you in the dark And if there’s questions. Hard to get answers

If the staff are dealing with late supply issues, it is difficult to rate all the resulting problems. Relating this to pre- buyers isn’t happening.

Jason and Kevin have been great and very responsive. We expect issues but construction was rushed with very little quality controls. I would have expected more quality for the price we paid for the house.