Del Webb Reviews in Riverside San Bernardino, CA

We love the design and layout of our new home. However there was a rush to complete it and close escrow, which left too much to be corrected. The builder has been slow in response to our concerns.

I love the design of these homes, my neighbors and sense of community. There was no attention to detail towards quality of workmanship during the final month and I am still waiting for about ten trades to finish. I am still missing screens, parts of walls and ceilings were not painted, front door still needs repair, while some work has been done much remains.

It was all about the sales cycle. The quality of installed products was good and bad, and follow-up service is terrible. As an example, it's been 5 weeks since we asked to get our quartz counters (which are a mess) looked at. They don't even respond to requests half the time and once they hand a ticket off to a contractor the Pulte support team help ends there. Zero followup.

Lack of communication in process.

It's been a big inconvenience pointing out so many imperfections on the entire home at all categories. Ex: Paint-Cabinets, Hardware, Fixtures, Stucco, Solar, Electrical and many others.

There are so many homes being built at the same time and not enough support to handle buyers needs. There also needs to be oversight of what is being done by subcontractors and employees and to keep building sites clean. The main focus is on a good review. Sales support was weak.

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

Look carefully at plans. Bathroom not well laid out. No where to put anything like soap. Tub is too big. Owner's suite closet very small. Not big enough for 2 people. Lighting fixtures outside the home horrible Spanish old design. Front doors ugly as are the upgrades.

Very carefully evaluate what you get for advertised price, versus all the "options" you need to satisfy desired living. Plan on adding about $100,000.00 to get the final product. Options appear outrageous. Some are basic and should be provided in base price of house. LOOK WITH A SHARP EYE AT FINAL PRODUCT AND TRY TO OPERATE ALL EQUIPMENT .

I purchased my home and moved in to have problems that I still have to address. The exterior painting is awful. Some of the interior walls need to be repainted. My AC circuit breaker keeps tripping, the caps on Tile roof(end with cement) is not great, looks like cement paint is off and sloppy . My fireplace doesn't light up after it was fixed.

Hire your own inspector.

First Dy in the hose th breaker box trips. I reset it and two seonds later it trips again/ Ridiclos! New hose and this happens. Took too long to receive a response from builder, I hired a building inspector because I cannot trust this builder. The inspector found several issues with construction of home. I have submitted report to builder. Let's see how long it takes for them to fix issues. Ii am not holding my breath. If I did I would be dead. Builder is more concerned over quantity of homes built in shortest time instead of quality and does not take pride in homes already constructed. in the quality of homes built ... More

Brent intentionally mispresented when punch items would be finish in order to get a sign off on closing. He refuses or neglects to get items done. Its been 45 days since closing still not finished.

We bought a new build home from Pulte.. All went well until we received the call telling us the date for our walk through. We live in another country and could not drop everything and fly to see the home. After much back and forth, a date was agreed upon. Then came the calls saying “can we push it back a week?”. After booking flights, hotel, kennel for the dogs, I said it is either finished, or you hold it for when we come down in November. They promised to get it ready. We arrived as agreed and the house was not finished. It has been a &*$# show since then. We had to fly home and are left with a long list of things to get fixed when we arrive in November. Pulte will promise you the moon, but once they get your money, you fall to the bottom of the list. It appears that the company has internal performance measures that each team has to meet - sales, construction, walk through, after build - and the targets put the squeeze on staff which puts the squeeze on the home buyers. At the end of the process, we are left to deal with a “Customer Care Manager” who says he is overworked, with 250 homes to service from phase 5, and just seems to sign work orders for things to be fixed or completed, and the new home owner becomes the contractor for the work. Not what I would have expected on the delivery of a new home. Free advice for Pulte and Del Webb - stop squeezing your staff with unreasonable timeframes, stop “delivering” new homes that are unfinished and full of deficiencies, and listen to your customers versus trying to push us into your time frames. ... More

The gas pipe is out to far to put my stove into place needed to find a handyman to fix that and our outdoor hose spicket at our cost very shady. We have already closed and no one can help us from Pulte

The buying part was fine. My sales agent was very attentive and kept in touch constantly. She also took pictures at various points and sent them to me, which I greatly appreciated since I didn't live close enough to check on progress frequently. Since closing, however, I have had endless issues with the quality and response time in getting problems fixed. Every separate item requires a separate repair order and pictures. Then you wait for someone to approve the repair, the vendor to contact you, and even then, sometimes the items are not all fixed and they have to come back. I feel that my closing was rushed at the expense of quality and that some of the vendors used for the different trades are not experts at what they are doing. ... More

Good floorplan, goodies, and pricing. However, watch the contractors used as some do sloppy work.

Dealing with the salesperson, could have been a better experience!! Customer service could have been much more bettter!

Home buying should be fun and this was not. I chose my home lot because of the location and views, not being told that there was a hill and homes being built above me. I paid a premium for my lot and now all my views are blocked. The finishing up my home was delayed over two months, which was very frustrating as I never knew whether it was going to be done or not, and when my move-in date would be. But, when I finally moved in, I love my home, and the small issues have been taken care of. The neighborhood is fabulous and the amenities are beyond amazing. So I guess, all in all it’s worth it.

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

Add ons and additions explained in more detail. Forms/requirements for landscape issues way to difficult.

The contractor site managers and other personnel have been knowledgeable, polite and considerate. I have had minor problems with the dwelling but so far these issues have been resolved except for items deleted or on backorder. I purchased the backyard landscaping from contractor. I am disappointed with the results and would not recommend this option purchase. However, homeowners who are installing their own backyards and pools lack consideration of the near neighbors. Overall my experience has been marginally positive.

I feel the quality and attention to details was lacking. Once I did the walk through I could see poor painting and floor work. Also three of the drawers wouldn't roll out smoothly or at all. Meaning they installed them knowing this and then walked away from the job. Leaving me to deal with getting it using the warranty.

Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.

The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.