Del Webb Reviews in Riverside San Bernardino, CA
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What Riverside San Bernardino Homeowners Have to Say About Del Webb.
Read all 340 verified reviews from homeowners that built a new home with Del Webb in the Riverside San Bernardino area. Riverside San Bernardino homeowners have rated Del Webb an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.8 out of 5 stars in Riverside-San Bernardino Area
340 Reviews in Riverside-San Bernardino Area
Del Webb in Riverside-San Bernardino Area
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Customer Reviews
Quality of work
- Norman P.
- Verified HomeBuyer
- February 05, 2023
- Corona, CA
The quality of work is poor. Work was done hastily and for the sake of just being done. No attention given to details. Repair request are sent one after the other. While the responsiveness is commendable it is time consuming and frustrating.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
mmm
- Dennis V.
- Verified HomeBuyer
- February 04, 2023
- Rancho Mirage, CA
Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.
Del Webb responded:
Hi Dennis, thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 3
Terrible Workmanship
- F. N.
- Verified HomeBuyer
- February 04, 2023
- Rancho Mirage, CA
The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.
Del Webb responded:
Hello, we're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP ...
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 3
The Builder needs to improve it's Processes and Change it's Quota Deadline mentality
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Rancho Mirage, CA
If I'm being honest, I found the builder rushed the whole process and was far too intransigently rigid, from the time I won the bid to the time the home was eventually completed (behind schedule). And no one ever bothered to provide me with details of the process, incl. Design Center expectations, or HOA requirements (such as finishing the backyard within 6 months). The builder prematurely set a "finish date" (before end of November), but they still didn't have the home ready on the date they set. I offered to give them time, but was assured the home would be ready. So I was asked to come ...
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Good bones, poor finish, lousy close
- Anonymous
- Verified HomeBuyer
- February 02, 2023
- Rancho Mirage, CA
The "bones" of the house seem to be really good, but the finishing was rushed, and quality of the finishing was lousy as a result. Closing on the purchase was delayed, and they were unrealistic in their completion schedule. Late notice of delay (on the day of possession!) caused a great deal of difficulty. I think it was unnecessary, but their need to capture the sale in a financial period probably drove the process. I hope it was a consequence of supply chain/labour limits. My advice is that if it looks like a lot of word to complete in the time frame "promised" it probably is. Plan ...
Total Score 3
Quality 3
Trustworthiness 2
Responsiveness 4
Not a good experience
- Rebecca A.
- Verified HomeBuyer
- February 02, 2023
- Rancho Mirage, CA
My experience started with my saies person. He was not helpful with information I should have been told in purchasing my home. Then to the design department. I asked for some upgrades that she did not list and I missed due to the complication of the forms.. Then to poor construction concrete, drywall, etc. Then to first inspection contractor did go over electrical. Then to closing was was scheduled for 9-30-22, then 10-12-22, then 10-25-22, then 11-8-22, then 11-30-22 and finally 12-2-22. Not once did my sales person contact me with the changes. I had to contact him and was not given ...
Del Webb responded:
Hi Rebecca, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Great Location
- Joseph T.
- Verified HomeBuyer
- January 13, 2023
- Rancho Mirage, CA
The location of my by property has made the associated disappointments tolerable. Seems as if the finishing touches were done in a hurry with little oversight - uneven cabinet doors, screen door not hung properly, scattered paint spots, no towel rods in the main bathroom, missing plates over switches etc. all of these problems are being addressed by the builder.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Inexcusable
- Thomas B.
- Verified HomeBuyer
- January 12, 2023
- Rancho Mirage, CA
First Dy in the hose th breaker box trips. I reset it and two seonds later it trips again/ Ridiclos! New hose and this happens. Took too long to receive a response from builder, I hired a building inspector because I cannot trust this builder. The inspector found several issues with construction of home. I have submitted report to builder. Let's see how long it takes for them to fix issues. Ii am not holding my breath. If I did I would be dead. Builder is more concerned over quantity of homes built in shortest time instead of quality and does not take pride in homes already constructed. ...
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Lack of communication
- Joel B.
- Verified HomeBuyer
- January 12, 2023
- Rancho Mirage, CA
There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.
Del Webb responded:
Hi Joel, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 5
Quality, craftsmanship, cleanliness, Attention to detail
- Enrique G.
- Verified HomeBuyer
- December 07, 2022
- Corona, CA
First off, too expensive for what you really get. The end product looks very nice on the outside, but if you really pay attention, you’ll see that the people in charge of quality control let many things slide, I assume, hoping the homeowner will not notice. The side of my lot was also cut in a way that is going to cost me a lot of money to fix, something that would have been very easy for them to take care of at the beginning. I also had to request for them to clean my house before moving in, because it really was disappointingly dirty and dusty. A friend of nine bought first phase (cheaper) ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 5
Unprofessional Construction Manager
- Anthony L.
- Verified HomeBuyer
- December 07, 2022
- Rancho Mirage, CA
Brent intentionally mispresented when punch items would be finish in order to get a sign off on closing. He refuses or neglects to get items done. Its been 45 days since closing still not finished.
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Not the best experience
- Val J.
- Verified HomeBuyer
- December 07, 2022
- Rancho Mirage, CA
Communication or lack thereof is a major issue. For an operation this large you’d think they’d have the process nailed but they don’t. They make a big deal about their build quality process which is mostly just PR. We were rushed through the final walk-through (what they term the Build Quality Celebration). The house was still dirty. There were holes in a cabinet and bathroom door, paint splatters were all over the floors, we got about zero info on how the house actually worked, the back sliding door is almost impossible to “slide”, etc and we were lucky. Some new neighbors were pushed to ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Continually Stressed by Sales
- Kevin E.
- Verified HomeBuyer
- November 07, 2022
- Rancho Mirage, CA
We tried to buy at Pulte DWRM in phase 2 a couple years back, started the contract process on our lot only to be told we had to be married to purchase. Later we were told this was not true. I fell that we were discriminated because of being a bi-racial gay couple. We finally purchased in phase 6 this year after several friends of ours moved in. My partner is a person of color and was never treated very kindly.
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. We take this feedback seriously and have shared it with leadership for their review. If there is any additional feedback you would like to provide or anything we can help address, please feel free to email customersupport@pultegroup.com. Thank you. ...
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 3
Good Construction - poor sales
- Michael M.
- Verified HomeBuyer
- November 03, 2022
- Rancho Mirage, CA
Our Construction Manager, Michael was great. He was very responsive to correcting the few minor issues we had. He knows how to get things done and is willing to help you out as you are moving in. This was a huge change from our dealings with the sales person Janet. Sh was not helpful, rude and lacked any kind of willings to help us in the home buying process. She is why there are not 5 star rating.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Andres is the best
- David W.
- Verified HomeBuyer
- November 03, 2022
- Rancho Mirage, CA
Another great homebuilding experience with Pulte. Quality construction finished on schedule. All of the small issues corrected quickly and to my satisfaction. A lot of credit goes to Andres C, the construction supervisor who gets things done quickly.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Do not do it!
- Anonymous
- Verified HomeBuyer
- November 03, 2022
- Rancho Mirage, CA
We bought a new build home from Pulte.. All went well until we received the call telling us the date for our walk through. We live in another country and could not drop everything and fly to see the home. After much back and forth, a date was agreed upon. Then came the calls saying “can we push it back a week?”. After booking flights, hotel, kennel for the dogs, I said it is either finished, or you hold it for when we come down in November. They promised to get it ready. We arrived as agreed and the house was not finished. It has been a &*$# show since then. We had to fly home ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
""\DO NOT BUY HOUSE from PULTE", mass production with no quality control at all!
- Anonymous
- Verified HomeBuyer
- October 21, 2022
- Rancho Mirage, CA
Horrible Quality, no QC when they turnover the house. Need to call them for fix but takes forever to respond and address the issue.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Below my expectations of a new home!
- Carol W.
- Verified HomeBuyer
- October 12, 2022
- Rancho Mirage, CA
Pulte (Del Web) is our 4th new builder in California, All 4 were “production” / “track” homes. Of the 4, Pulte falls short, with the buying experience, the construction and its customer service.
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Very Poor Quaility
- Teresa F.
- Verified HomeBuyer
- October 05, 2022
- Rancho Mirage, CA
I have bought many homes before, and I've never experienced the issues I am having. I have at least 30 issues of poor craftsmanship and I've only been in my home a month. I am required to take a picture and email it to Pulte and they have workers reach out to me. Can you imagine how many workers I have going through my house and having to be there for every appointment. I have a business to run. This is crazy to think I will have to go through this for a year. I am in the last phase and they just through these homes up very sloppy. I will be getting a home inspection of my own. I'm ...
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 3
Del Webb - Over 40 issues noted three days before scheduled funding.
- Richard W.
- Verified HomeBuyer
- September 06, 2022
- Rancho Mirage, CA
Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 2
Brent was wonderful and is always helpful and kind but his hands are tied because we closed
- Blake J.
- Verified HomeBuyer
- August 30, 2022
- Rancho Mirage, CA
The gas pipe is out to far to put my stove into place needed to find a handyman to fix that and our outdoor hose spicket at our cost very shady. We have already closed and no one can help us from Pulte
Total Score 3
Quality 1
Trustworthiness 3
Responsiveness 1
Slow on warranty issues
- Richard S.
- Verified HomeBuyer
- August 30, 2022
- Rancho Mirage, CA
Notice a lot of small touch up issues( grout, floor boards, paint trim) that are not addressed in a timely manner.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 1
Direct contact with builder, not allowed and other contacts not helpful
- Kathy L.
- Verified HomeBuyer
- August 30, 2022
- Rancho Mirage, CA
Add ons and additions explained in more detail. Forms/requirements for landscape issues way to difficult.
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 4
VERY DISAPPOINTING
- Michael C.
- Verified HomeBuyer
- August 03, 2022
- Rancho Mirage, CA
My expectations of this builder were way above where they should have been. My thought was that this was a builder who had been around a long time, was building a huge complex, therefore would be able to offer quality without compromise. My list of "things that are wrong" is minimal, yet enough to make the entire home purchasing process dismal. Warped wood, broken window, appliances not available upon closing, property grading horrible............best of luck to future buyers! I would not purchase from this company ever again.
Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief description of your concerns and your address. ...
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 2
sales team are great. , so is the closing team.
- Stephen W.
- Verified HomeBuyer
- July 28, 2022
- Rancho Mirage, CA
you met your delivery time.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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