Del Webb Reviews in Riverside San Bernardino, CA

Everyone I've met and spoken with are very happy that they chose to buy here.

Quality home, caring people, great community.

Overall a great experience. High point was the house is great. Low point I bought the solar panels and it has been a complete nightmare. Tesla originally said 1-2 weeks after docs received. Going on 6 weeks. No closer now than when I first moved in. Sours a lot of the experience.

ASK FOR THE SALESPERSON TRACY. SHE FOLLOWS THROUGH & RETURNS PHONE CALLS

The staff they have in the mortgage lending department are personable and efficient. They always welcomed a phone call. After we moved in, trying to get repairs is not a quick response from the technicians. Pulte answers emails very quickly.

Class act, very professional, knowledgeable and able to deliver on commitments on time

Quality build, impressed so far with their customer service as well. Issues immediately addressed.

The home is extremely well built, insulated and great insulating windows and patio doors.

Realize that some of the responses have been slow due to Covid-19

I think certain products and options should come standard with the home and NOT an upgrade to everything in the home. Make sure to ask lots of questions of what is an upgrade and what comes standard...

Overall it has been a great experience.A couple glitches here and there but we are very happy

The construction process was on time. The sales and construction staff were very responsive. The house itself is of great quality

The workmanship is excellent

It was actually hard to chose which model we wanted to build on our lot. great designs and features and very good customer service & communication from our construction supervisor, Jason, and our salesman, Steve, during the whole building and turnover process. Beautiful community and can't wait to use the club house as soon as it's completed.

Such a great experience. Great customer service

Build quality is good. As with anything purchased that is a product of an assembly line manufacturing process, there will be issues. The Pulte group seems to be on top of any issues by prompt & so far, conscientious attention to issues brought to their attention. Feedback from issues reported is used to head off future construction issues. IF you don't report the issue it will not be rectified & Pulte will not be able to improve the product, YOUR home!

Del Webb homes are a good value for the money from a builder who has vast experience and resources in building new home communities. The quality of their direct employees is very high and they are responsive to homeowner concerns as they arise. Evidently there is a bit more flexibility in considering homeowner requested modifications during the building process than you are led to believe at the beginning.

I am pleased with the quality of my new home also my home buying experience went well.

We liked that our new home was absolutely move in ready!

It is difficult if not impossible to get a resolution to problems. I will list three issues since moving in 1 while cleaning secondary bathroom doors the inside glass door fell off the track. Causing a chop on the lower part of the door. It was difficult vtobreplace the door in the track. After submitting pictures to dell webb Pulte they refused to do anything to the door because they claimed we broke it. 2. Sounding tray in cabinet was off the track submitted a request for repair. I was told the construction manager would come by to fix it 2 weeks later a friend fixed it. 3 before closing I noticed there was paint spattered on the driveway, front entrance and back patio. The construction manager told me he would arrange to take care of it. 4?weeks later there was still paint splattered in the same place. After several calls and visits by the stucco company and the painter each blaming the other both tried power washing to no effect. There has been no resolution after two months. ... More

Not going to lie, buying a new build can be very stressful. you think it will be easy because you get to pick what you want but that is the hard part. Upgrades are not cheap other builders include things this builder does not and vice versa. Highly recommend having an inspector come with you with each walk-through you will miss things and after you moved in it takes a bit to get things fixed if needed or if even whether it’s determined part of warranty or not. But overall the house is pretty, would prefer a different lot but of course everything cost more. The community is great and overall so far Del Webb has been accommodating. ... More

Sales reps and initial customer service were great. Recent follow up by customer service not so good.

No comment. Just the Workmanship is very bad . Will love to share picture if possible.

Exceptional service from Andrew, Lidia, Craig and Lisa.

Sales experience was excellent. Design center experience was good to very good. Quality control during the final phase of finishing the home was awful. Subcontractors are allowed to do sloppy work and get away with it. Many small thing completely overlooked. There was no regard for keeping the finished product clean and damage free. (Flooring & Carpeting). The attitude of the Homebuyer will create a punch list after move in is not a goop practice. I called customer service 3 times in 1 week and ask for a return phone call with no call back. Neighbors have said they have experience the same things. ... More