Del Webb Reviews in Riverside San Bernardino, CA

There were not enough upgrades provided by builder; consequently I had to provide these upgrades myself after COE. The building materials and workmanship seem adequate, but I was disappointed in my last walk thru house and how dirty it was when presented to me. Customer service has been very responsive to items I have found.

Overall a positive experience. A few nagging issues, one electrical that I can't seem to get fixed.

Not going to lie, buying a new build can be very stressful. you think it will be easy because you get to pick what you want but that is the hard part. Upgrades are not cheap other builders include things this builder does not and vice versa. Highly recommend having an inspector come with you with each walk-through you will miss things and after you moved in it takes a bit to get things fixed if needed or if even whether it’s determined part of warranty or not. But overall the house is pretty, would prefer a different lot but of course everything cost more. The community is great and overall so far Del Webb has been accommodating. ... More

Look through everything know everything about your lot and any impact you will have with on going construction. Storage of equipment, materials etc. You will live with many inconveniences for potentially years. Get some compensation up front for it.

Sales agent was very helpful !

Great selection of models to fit all needs. Loads of options to choose from. Staff we dealt with throughout the process were great.

We actually like our home a lot. We would have rated Pulte 5 stars until we moved in. Our desert home is one block from ongoing construction. The spring windy season hit right after we moved in. Pulte not only makes no effort to control loose blowing sand at the construction sites (directly upwind of our home), construction debris--sheets of styrofoam, cardboard boxes, wrappers, fast food containers--are left in the open where they blow right downwind and collect in our yard. Pulte charged us $2000 for an optional landscaping package with a gravel and river rock front yard. It was beautiful until their uncontrolled sand from the construction lots buried it. Pulte refuses to do anything about the damage, citing a clause in the contract. But our home is in phase 5 out of 6 in this community; they have known about this issue for years, having built successive waves of blocks of homes. Homes identical to ours 2 blocks further downwind, with the identical gravel/stone landscaping option, escaped the windy season unharmed. This is not a "you're in the desert, you should have expected it" story. This is corporate neglect. Pulte knew what would happen to our home and looked the other way. They lost all right to a good review when they chose that path. ... More

Overall homes are good, there are few places where they don't look great.

Many unsolved issues Cheap quality doors & windows , not sealed properly, sand coming of all the windows & sliding door, I have sand everywhere even in my bed. Very disappointed

Build quality has been an issue, especially in regards to the windows and sliders. A large amount of sand is entering our home during windstorms and we are awaiting a service call (scheduled for 5/20/2022). This issue is not limited to our home as nearly every homeowner in our community is having the same issue. Pulte should re-evaluate the use of this window vendor and the current product.

We had many options for the interior and exterior for upgrades which makes the home more customized. All of the people that we worked with have been very good to work. Our sales agent - Janet was the best!

The sales team will tell any lie to make the sale. They refuse to put anything into writing. I paid extra to have them put the refrigerator in at closing. At closing they said it will be delayed a week or two. Now they are saying 3 months this for a refrigerator that is locally available and can be delivered in 3 days but they refuse to refund the money. Windows are so cheap that every windy day sand blows in through windows.

Good overall experience, minor issues all resolved quickly.

the home makes all our dreams come true

Overall the experience was a positive one. There are some small things like paint issues. We love it here

From the very first conversation with Theresa ~ my experience has been phenomenal. The Loan process, insurance, escrow and then build walkthrough ~ every person has been extremely top notch. Excellent experience.

Our sales consultant was very responsive to questions in a timely fashion through out the entire building process. We were given the opportunity to a pre-drywall onsite walk through with one of the construction managers and spent several hours on site. Final walk through prior to closing was also an exceptional experience with one of the construction managers and all outstanding issues were resolved in a timely fashion as materials became available and to our full satisfaction.

The design of the homes, orientation of lots and the overall community are awesome. The construction process is underwhelming. Had to schedule every trade to come back to make things right. Example - our exhaust system above the range was installed without the duct (3.5’) connecting the fan to the outside ducting. Bad painting, drywall, I’ll-fitting doors, etc. Best advice - forget upgrades. Buy with “included” and upgrade after mow-in.

The operation starting with the builder, the lender, and the escrow company kept us informed and quickly responded to all inquiry. The homes are planned in a very organized fashion facilitating both move in, storage and furnishing the home.

Good experience we’re bringing in our friends

not a luxury experience, poor internal communications between builder, mortgage, and in house title company, salesperson excellent and carries the burden for the brand. DWRM seems to have really gone down in neighborhood quality in these last phases. Dirty work sites, skimpy landscaping etc.

The house was essentially complete except for the appliances which were all installed within 6 weeks. Awesome

Love the home , but they ruin the experience by always keeping you in the dark And if there’s questions. Hard to get answers

Lack of communication and indifference on the builders part to living up to how they market the home buying experience.

Overall good experience. Beautiful home & quality!