Del Webb Reviews in Riverside San Bernardino, CA

I feel that it was more important to slap together as many houses as possible in a short amount of time than to devote a little more time to the quality of the workmanship on the interior my house (in some cases terrible) as well as several noticeable flaws on the exterior. Some of the issues that were brought to the attention early on were not addressed and are still ongoing. Not what I expected from what I thought was a reputable home builder.

Every challenge was handled with professionalism and delivered seamlessly. Attention to detail, responsiveness and delivering on promises was the experience we had buying our home from Gratziela Butuoraga and taking delivery from Sean King. Highly recommend.

We are very satisfied with our new home in Irontree-Terramor. Just disappointed that we have to pay to install a side yard retaining wall.

ryan and chad didn't come through

We have a new, beautiful home that allows my disabled husband to have a better quality of life. The house isn’t our dream home because I had to make some design center choices early in the process that I would not have made if I had known in advance the accessibility costs. In the end, the accessibility costs were minimal but beyond the design deadline. I called the design center and they confirmed we were unable to make any changes, even if minor. After we are settled, we will make the changes to upgrade our home’s appliances; repaint the home’s interior (I loathe the flat wall and baseboard paint and baseboards are not what was promised by the design center); add laundry room cabinets, etc. We are pleased with the accessibility changes that allow my husband to enter the house through the interior garage door and to go out on the patio, but not pleased that he is unable to enter our home through the front door due to engineering issues. We should have been guided to a different lot before the house was purchased and built. The Sales liaison, the Builder’s liaison, and the Mortgage company were wonderful to work with but we wouldn’t work with the Title company again. The entire process would have been enhanced if communication was better between all parties involved. ... More

The very poor quality of work particularly the painting interiorly and exteriorly. Painted over dirt on windowsills. Semigloss will have to be done by a professional painter done at our expense. Would not allow the original painters back on this property. Dripped paint on upgraded tile floors, cabinetry, light fixtures, etc. throughout house. Not qualified painters and should not be part of your providers. The numerous mistakes regarding upgrade installations from door levers to front door lock. Total waste of time having to replace items. Damage to upgraded kitchen cabinets by a sub contractor not the cabinet installer. Damage done after completion of cabinetry installation. Carpeting installed over dirt filled flooring. Personally had to stop the installer who refused to vacuum stating he did not want to damage his vacuum. I personally had to sweep the floor which angered him. Mistakes made in master bathroom tile installations. At walk through, house was filthy, windows not washed, bathrooms and all flooring not cleaned. This is the 6th new home I have purchased and have never experienced such poor quality work by a builder. Was sickened by the whole experience at the walk through. Was repeatedly reassured that everything would be done to remedy and followed through with close of escrow. It is a shame as the floor plans are excellent in all models and the community is wonderful. Your execution from construction needs to significantly raise their standards, with all aspects no better than a C to D. I worry that the basic construction will prove problematic in the future. ... More

As a 1st time new construction buyer, I was pleased to see how smooth the process went from our initial model tour to our escrow close.

It's been a big inconvenience pointing out so many imperfections on the entire home at all categories. Ex: Paint-Cabinets, Hardware, Fixtures, Stucco, Solar, Electrical and many others.

NOT top grade. Obviously rushed work ( slapdash painting, wrong measurements and materials, missing materials.wilful lack of communication. abandonment by supervisors,etc) Cust Care Management required continual pleas and proofs

Overall product is incredible. Layout. Home. Beautiful. But the little things can add up. Sloppy processes hurt the overall experience. They should hire some quality control people along the way so you aren’t chasing the flawed work in the end. Saves on both ends. It’s so close

Sales reps and initial customer service were great. Recent follow up by customer service not so good.

Everything needs to be verified . There was some issues that had to be addressed and are not satisfied as of this date.

Extremely long ordeal. Poor quality of products and installation of products. Warning: do not sign off until All items are complete. Side garage door should be standard, not an upgrade. No vanity lights above mirror in master bath. Just lights on 10ft ceiling. Vanity lights an upgrade too?

Build a good home, but it is built too fast. I am having things fixed or repaired that I missed during my walk through. Crooked vent through ceiling, incomplete retaining walls, scratched window, damaged sink, cracked cement at entrance, damaged vinyl window frame, touchup outside and inside, loose faucet spout in master bedroom, kitchen cabinet slider stuck, finish on kitchen cabinets needed touchup paint and better finishing. My view that I paid for has been cut in half.

Models Homs offered for reviews prior the purchase are fully equipped and decorated .Dont be full by that. make sure to check all the upgrades before purchasing home.

I am pleased that my concerns, since moving in my new home, have all been addressed quickly.

Pulte DelWebb Whatever name you want to call them. From construction, delivery of the home, customer service and mortgage company horrible. I think that sums it up

No comment. Just the Workmanship is very bad . Will love to share picture if possible.

There are so many homes being built at the same time and not enough support to handle buyers needs. There also needs to be oversight of what is being done by subcontractors and employees and to keep building sites clean. The main focus is on a good review. Sales support was weak.

They build decent homes, our salesperson was excellent, but we had a 31-item punch list that was only partially completed when we moved in. Getting them back to finish was confusing and slow, but they finally completed it. The handoff and relationships between Del Webb, Pulte, warranty work, and the management company is not clear and could use some help.

Great floor plans, amenities and delightful people to deal with.

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

Our Field Manager in Del Webb, Andres Ceja, was amazing. After closing, minor defects are normal. So many new parts and vendors to the home. Andres was the guy that we could depend on for support. Without his attention, it would have been a very different experience. Top notch, warm and genuine. not many guys like him around in the industry.

They are a great builder and did respond to the MANY errors & back ordered product that were missing from our home.

If you want something extra you have to PAY FOR IT