Del Webb Reviews in Riverside San Bernardino, CA

Everyone I dealt with, from the Sales Team to the Home Walk-Thru Team were friendly, knowledgeable, professional and helpful. Thank you for providing such a positive experience.

Look carefully at plans. Bathroom not well laid out. No where to put anything like soap. Tub is too big. Owner's suite closet very small. Not big enough for 2 people. Lighting fixtures outside the home horrible Spanish old design. Front doors ugly as are the upgrades.

You do not get any help with picking out fixtures or design options. You need to pay close attention to the plans when signing off on them. Del Webb is not flexible and will not give you anything if mistakes are made or if is not an option. Additionally, the design center knows NOTHING about dimensions of cabinets, so if you want a wine cooler or you want to house your TV equipment somewhere, do not listen to the designer. They will charge you for the outlets but most times they don't fit. When you do your walk thru have someone come with you that knows something about contracting. My stove wasn't hooked up, and parts were missing and had to be ordered. It takes a long time to get anything fixed so pay attention to the little things. The flow of the houses are very nice but most of the items inside are very inexpensive. ... More

The overall experience was good.

The overall experience was good and we love our home. We have a couple of things of why we did not rate 5 star. Pulte Mortgage, very unhappy with the loan experience and the loan officer. No return calls and poor customer service. The second issue we had, was a couple of the upgrades we purchased, we felt the sales office was not transparent and upfront. When we got to the design center, we were then told we did not have a choice on some things and wish we were told upfront.

Everyone I've met and spoken with are very happy that they chose to buy here.

Knowledge, they no their product. Sub contractors have been with them a long time.

My experience was so disappointing, especially with Pulte Mortgage. I loved the location and floor plan of my home, but the only time I felt like I was a client that Pulte was trying to please was during my interior design consultation. They did meet the deadline set for closing, but they did so through obviously rushed final construction details. I initially applied for a very small mortgage with Pulte Mortgage simply to get the promised contribution towards closing costs. However, Pulte ladled on some many junk and excessive fees (both application and processing fees, for example). The week before closing, my loan consultant said everything was on track for closing. Then, the day before closing I was presented with demands for more documentation on a loan to value of only 15% (meaning I had 85% of my home’s value in equity). I finally told them to cancel my loan and funded my purchase from my own funds. I would not recommend an initial purchase through Pulte for any of my friends or family. ... More

Sean our builder contact was very professional and followed through with every request or question we had. The homes have great floor plans and quality throughout.

this isn't my first new build home but I'm very surprised at the number of repairs and fixes that my homes has needed and still needs upon moving in. I realize you're still building but my needs are equally as important after I paid for my home.

Texture overspray everywhere, tape, all just painted over and not removed. Refer defective, items still need to be repaired(making a list) and much more. Sales team was great, but that is where it stopped.

Susan is a terrific sales person. She encouraged me to continue when I was disappointed with the loan application. I contacted a local loan company that approved me and she quickly suggested a home finish ready to move

Quality home, caring people, great community.

Pultes customer service representative was not helpful at all. She will find any excuse not to help you with your issues. You have to battle with them to get anything done. Once they have your money, you're on your own.

Overall a great experience. High point was the house is great. Low point I bought the solar panels and it has been a complete nightmare. Tesla originally said 1-2 weeks after docs received. Going on 6 weeks. No closer now than when I first moved in. Sours a lot of the experience.

Brett and Stacey have been very helpful and knowledgeable.

I purchased a nice home in a wonderful community

Same as above. The Del Webb team is top notch.

The home was built quickly and on schedule but we've had many post construction issues.

ASK FOR THE SALESPERSON TRACY. SHE FOLLOWS THROUGH & RETURNS PHONE CALLS

Beautiful home, wonderful quite surroundings. Be mindful of the fact that if you don’t upgrade certain features, e.g., the paint, the product will not be top shelf. Plan on spending as much as 15-20% above the purchase price for various upgrades. Still a great value though. I wish we had been given a warning about the fact that our mail service would not commence until some arbitrary date, i.e., when the HOA decides to give the Post Office the go ahead. We had to find this out the hard way. There is construction going on by us, not that much, but it should not impede mail delivery. We have to make our semi-weekly pilgrimage to the Post Office, which is not ideal in these COVID-affected times. ... More

Overall we are satisfied with our new home. The sales office personnel were great, keeping us informed throughout the building process and helping with the financing options. The construction crews were also great. Perhaps the area of design upgrades could be improved. Home buyers may not think of everything and it would be nice if the designer helped identify potential issues. We upgraded kitchen door knobs and fixtures which we understood carried into the baths. The baths do have the same upgraded knobs, but the fixtures did not change. Now our baths have three different types of hardware: upgraded knobs, brushed nickel door handles, and polished chrome sink and shower fixtures. We also asked for a floor outlet to be put in the gathering room, perhaps for plugging in a lamp near the sofa. It was placed very close to the middle of the floor area, making it totally unusable. ... More

Examine every single detail of the model home so that there are no surprises with your actual home. Take nothing for granted.

Even with the pandemic the staff strived to maintain the completion timeline and were always accessible to answer questions. They were always pleasant and helpful! I’m also happy with the final product and the price.

Given their large size, Pulte has well honed floorplans. But lack of information at both sales (where structural options are chosen) and the design center, are problematic. Each should know their product and choices better. The excuse of being a "production" builder wears thin after too many refrains.