Del Webb Reviews in Jacksonville St. Augustine, FL

Good process to pick out and plan our home, but after closing it seems we are forgotten. We have several items we annotated prior to closing that were not right, but here we are a month and a half later and no correction.

Your closing will be moved several times due to a shortage of supplies and people. Field Supervisor is assigned too many homes to give personalized attention and communication as they would like. Hire your own cleaning service, because it will not be up to your standards. Del Webb does not do a good job in providing information about the surrounding community- Hospital, post office, urgent care, grocery stores, etc. majority of staff are nice, friendly, dedicated, working through a very difficult time In the construction industry,

Our experience with the field manager was excellent. We were always kept updated on our progress and the responsiveness has been outstanding. The only issue with the builder is that they should the house required too many upgrades to make it acceptable. Maybe you should increase the base price and include the most popular upgrades. By now you should have gathered enough stats on the subject to adjust the packaging..

Overall I am satisfied with the condo. The most disappointing aspect of the purchase was that I paid a lot premium to have a view of a pond. Unortunately, they planted a mature magnolia tree directly in front of the dining room window which obstructs my view of the pond.

I was disappointed that it seems that after the trades have completed the task that their supervisors are not checking quality and functionality. Things like doors that do not close property (screen door), doors that did not lock, (like the screen and sliders), the a/c did not blow cold air, and initially when writing Warrantee Jax about it I received no response. If it was not for Ben from Pulti stepping in I am unsure it would have been completed.

The condo is overall great. My one gripe is that the floors were dirty at the time of closing and hid construction debris stuck to the grout and tile floors which I could not get out afterwards. Their warranty department is responding but only after aggressive follow up (staying on them). It is unfair of the builders to expect the buyer to find every imperfection in the house during a couple of walk throughs. You need at least 2 weeks after moving in. After closing, the attitude of the builder has been "well, you signed the closing papers, now it's your problem". Judging by the degree of "customer service" we have received from the warranty department, it seems that they don't plan on doing anything, they are just waiting for us to give up on the repairs. Customer service has an excellent way of dodging phone calls and being "not available" when you call. Emails will be returned, but when? ... More

I had great difficulty getting a closing date for my new condo purchase. I had a home to sell and had to pass up a good offer because I didn't know when my closing date would be for my condo. I ended up accepting an offer that was a lot below the offer I had to pass on.

Not enough flexibility. Designer at design center provided different rules between different buyers.

Our field manager was very helpful. We love the activities and atmosphere at Del Webb Ponte Vedra

Sloppy work in finishing details such as drywall, paint, caulk and cabinetry. However my field manager and punch list contact was very responsive and agreed with my observations. Call backs for repairs would be far less if attention to detail was noted during building and each contractor performed work more responsibly.

Lot backs up to 2 1/2 miles of conservation then inter-coastal waterway.

I was assured painters would return to touch up paint throughout the house that had been sanded but no show-Also door frame around front door never finished as promised

I do like what I ended up with, but looking back, this is an overpriced product. Pulte has builder level product, builder level quality, which I can get at any Home Depot. My expectations for the price I paid were much higher. Based on stories from others in our neighborhood, I feel very lucky with the sales person and construction supervisor we had - both were excellent in my opinion.

No oversight on workmanship leading to many problems which should not have passed. Still waiting on some items to be fixed. The HOA fees went up $70 per mo. right after moving in. Many HOA issues like cafe losing 50 cents on $1. Very limited seating indoors and out. Kitchen too small to serve enough people. Monthly food & beverage increased to $80. Architectural committee taking too long to review and approve home changes. Love community, clubhouse, fitness center, pools, clubs, and fitness classes. Love style and amenities in our home. Glad we are here, but it has been costly and time consuming. ... More

The sales person did not listen to my needs, I believe she is not longer with the company, as mentioned on my last review I paid $ 700 to upgrade the sanitary bowl and I got the ugliest bowl with wooden top that does not close automatically and already have a ship on it, the bowl that I wanted cost last then $ 250 at home depot The sprinkler is the worst, the plants & grass is dying and water runs twice a day on the wrong directions, what a waist of water & money Suggestion, when on last stages of completion you should allowed the buyers to review the house to check if there is any discrepancy’s The house is comfortable and the inside is well design ... More

The experience was fine but the workmanship is not what one would expect for a home in this price range.

The finish work was probably the worst I have experienced. They didn't finish the items prior to closing. Doors are damaged, stove burner doesn't work, dishwasher had problems etc. There are several items not completed and it is a nightmare trying to get them back in.

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work

Quality of construction is very low, overpriced and low control of process, a lot of waste of material. Good looking models and beautiful community attract me to this place. Convenient location.

Three weeks ago it was reported by the construction manager that my gutter downspout diverter was not installed. He sent a message to have this issue address. As of this day it has not been resolved. The soil is being washed out from underneath my lanai and from underneath the sod. The sod looks fine until it is stepped on. I further reported that it is now unsafe. Someone can break an ankle or a leg and the potential for structural damage is not far off. I received a don’t worry the column is sunken. I want my new home repaired. NOW!! If Pulte wants a better review then take care of this.

sales experience was good, however response to quality control/warranty issues was not good.

Oversight of construction is minimal. Poor quality. Production homes that are constructed too quickly. High price for low quality materials.

There were too many different people involved in the Pulte Mortgage process from start to finish. We love the home and the community.

Everyone that I've dealt with has been friendly, courteous and professional. Ben Haley, Kerry Fulford, and Priya Patel have been great to work with. Lots of issues but I blame that on problems that are outside the control of the builders. That being said it was still a stressful and difficult time, glad to be in my home however.