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Del Webb Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.

Read all 427 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4 out of 5 stars in Jacksonville-St. Augustine Area

427 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 4

Value 3.8

Responsiveness 3.9

Del Webb in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

New build DWN

  • Barbara B.
  • Verified HomeBuyer
  • September 03, 2025
  • Ponte Vedra, FL

Overall we found Pulte easy to work with and the process was quick, easy and streamlined. We truly enjoyed working with Alex, he is an asset to your team. Responsive to calls and always available to answer any questions. He fixed any issues we found immediately and to our satisfaction.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're delighted to hear that Alex was responsive to your questions and fixed any concerns promptly! Also, it's wonderful to know that you found our process easy and streamlined. Congratulations on your new home and welcome to the community! ^KH ...

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

No sure what this means

  • Anonymous
  • Verified HomeBuyer
  • September 03, 2025
  • Saint Johns, FL

From contract to closing everything went extremely well. I did have one issue after purchase that I feel could have been handled better . But overall I would strongly recommend a Pulte purchase.

Del Webb responded:
Thank you for taking the time to share your feedback with us. We're glad to hear that your process from contract to closing went well! That said, we're sorry to hear that you had some concerns that could have been addressed better. If there's anything we can do to help, don't hesitate to reach out! We appreciate your recommendation, enjoy your new home! ^KH ...

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Joanne

  • JoAnne S.
  • Verified HomeBuyer
  • July 16, 2025
  • Yulee, FL

From the beginning with the sales person until my home was built, the process went fairly smoothly. I am satisfied with the quality of my home as I have had two customs homes built in the past. There have been a few problems since I moved in and I find the responses are slow to nonexistent considering I have emailed Pulte and the HOA a number of time about the same problems.

Del Webb responded:
Thank you for taking the time to provide feedback for us. We’re glad to hear the overall build process went smoothly and that you're satisfied with the quality of your home! That said, we're truly sorry to hear about the slow or unresponsive follow-up after move-in. We'd like the opportunity to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 5


Quality 5

Trustworthiness 4

Value 5

Responsiveness 3

Denise W in sales was wonderful

  • William B.
  • Verified HomeBuyer
  • March 12, 2025
  • Yulee, FL

Actually, the entire experience was very easy although a bit rushed

Del Webb responded:
Thank you for taking the time to provide feedback. We are glad to hear that, overall, you had a good experience. We apologize that it felt rushed to you, but we appreciate your insights. ^KH delwebb

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

All good and very responsive

  • Richard O.
  • Verified HomeBuyer
  • February 26, 2025
  • Jacksonville, FL

All good. No major issues. If we had a problem, they got right back to us and fixed it.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Production Manager Alex is a great person to work with and an asset for Delweb

  • Frederick M.
  • Verified HomeBuyer
  • December 27, 2024
  • Ponte Vedra, FL

Alex was a great production Manager, honest, knowledgable and very accomadating . His work ethic made our experience very enjoyable

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

Really good experience

  • Anonymous
  • Verified HomeBuyer
  • December 01, 2024
  • Yulee, FL

Pulte made the entire process seamless. Used their mortgage co and title co and as advertised they coordinated behind the scenes. Overall pleased with build quality and responsiveness to questions throughout building process. Weekly progress updates were also quite welcome.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Love my sales person John

  • Karen B.
  • Verified HomeBuyer
  • November 30, 2024
  • Ponte Vedra, FL

Great experience! My salesperson John is amazing

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Very structured and disciplined

  • Eugene S.
  • Verified HomeBuyer
  • November 08, 2024
  • Jacksonville, FL

Del Webb functioned like a well-oiled machine. While the closing was very easy... let's just say they needed a little more oil in that functional area. They did not get closing numbers to us in a timely manner as promised.

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

I had a good experience

  • Carl B.
  • Verified HomeBuyer
  • September 27, 2024
  • Ponte Vedra, FL

Overall Pulte did an excellent job. However, upgrades were overpriced and wire shelves in the closets are unacceptable at this price point.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Steve & Nina M.

  • Steven M.
  • Verified HomeBuyer
  • September 14, 2024
  • Yulee, FL

Although we had a very negative experience with Pulte Mortgage Denver Office, we cannot provide enough compliments for the Jacksonville/Wildlight Group. This was our 8th home build, with various builders nationwide, so we clearly know good from bad! From the beginning, our sales representative, Jeff N. was knowledgeable & thorough with the process, models and company. His unique combination of expertise and customer service are amazing. He was always responsive, even on days off!! There seemed to be no end to his service, so he often became our first point of contact. We feel ...

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Great Salesman, very attentive

  • Steven W.
  • Verified HomeBuyer
  • September 07, 2024
  • Ponte Vedra, FL

Great salesman, Ian was a pleasure to deal with and very attentive and responsive. A few changes in construction managers, but our needs were addressed. Overall a positive experience, with the exception of Pulte Mortgage, they were a challenge.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Wildlight is the place to be

  • Carol G.
  • Verified HomeBuyer
  • September 07, 2024
  • Yulee, FL

From Sales to Close, working with Del Webb wildlight group has been an extremely positive experience. Our salesman, Lance, helped us through the selection process and worked with us every step of the way. Our building site manager, James, had exemplary customer service, was extremely knowledgeable, extremely responsive, and kept us informed, every step throughout the build process. I couldn’t be happier with the quality of my home. Moving to Del Webb. Wildlight is really the place to be if you want a great community, upscale services, and a beautiful quality home.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

Quality Home

  • Karen R.
  • Verified HomeBuyer
  • August 10, 2024
  • Yulee, FL

The minute I walked in and closed the door I got a sense for the quality. All the outside noise was suppressed, the floors gleamed beautifully and natural light radiated from the windows.

Total Score 5


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

A happy & wonderful experience

  • Mary G.
  • Verified HomeBuyer
  • August 03, 2024
  • Ponte Vedra, FL

Everyone involved in the entire process of buying the home were very helpful

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Doug

  • Douglas W.
  • Verified HomeBuyer
  • August 03, 2024
  • Jacksonville, FL

Great response time, love the neighborhood

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

So happy with our new home —

  • John C.
  • Verified HomeBuyer
  • July 06, 2024
  • Jacksonville, FL

We are so happy with our new Del Webb home. There are some minor issues that still need to be dealt with but the are very responsive. However, the highlight of our purchase was our sales representative, John. He was absolutely amazing and still is to this day.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

buying and building people were great

  • James S.
  • Verified HomeBuyer
  • July 06, 2024
  • Ponte Vedra, FL

andrew shepard us though the bying process rhen Nathan oversaw the building of our new home. they were both patient, professional and a joy to work with.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Would definitely recommend purchasing a home at Dell Webb

  • Shirley G.
  • Verified HomeBuyer
  • July 05, 2024
  • Ponte Vedra, FL

Purchasing my home with a great experience. My sales person Catherine was wonderful to deal with and helped me through every step of the way. My builder manager, Nathan was absolutely phenomenal and responded to every need I had.

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 4

Customer Care Manager and Construction Manager

  • Grace H.
  • Verified HomeBuyer
  • June 03, 2024
  • Jacksonville, FL

Both have been very responsive to my questions, concerns and repair issues

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Jay

  • Jay K.
  • Verified HomeBuyer
  • May 09, 2024
  • Jacksonville, FL

Very good design and layout. Little disappointed very noisy of traffic from interstate.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Beautiful home and community

  • John S.
  • Verified HomeBuyer
  • May 09, 2024
  • Yulee, FL

Pulte and Del Webb deliver beautiful homes and communities. They offer a variety of floor plans that will meet your needs.

Total Score 5


Quality 4

Trustworthiness 5

Value 5

Responsiveness 4

Mostly a great experience

  • Anonymous
  • Verified HomeBuyer
  • April 10, 2024
  • Yulee, FL

My experience with the sales and building staffs was great! The closing process was frustrating as the communication between the lender, closing, and scheduling groups seemed to be poor but these administrative matters got worked out. I love the home. Home prices everywhere are quite high and it is hard to evaluate the value of the home for the price I paid. The Wildlight community is great.

Total Score 5


Quality 5

Trustworthiness 5

Value 3

Responsiveness 5

Ian & Tim very helpful

  • Dennis L.
  • Verified HomeBuyer
  • March 08, 2024
  • Ponte Vedra, FL

Try to get Ian in sales

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 5

Kept us aware construction progress through out the build

  • Charles Q.
  • Verified HomeBuyer
  • February 29, 2024
  • Ponte Vedra, FL

Our Project Manager, Erik Williams, made the experience very positive.

Total Score 5


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5