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Del Webb Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.

Read all 336 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4 out of 5 stars in Jacksonville-St. Augustine Area

336 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 4

Value 3.8

Responsiveness 3.7

Del Webb in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

All staff members where wonderful to work with at all times.

  • Roy M.
  • Verified HomeBuyer
  • February 02, 2023
  • Ponte Vedra, FL

Project Manager was always a pleasure to work , as well all staff members with PulteGroup where always great to work with.

Total Score 5


Quality 4

Trustworthiness 5

Value 3

Responsiveness 5

The project manager bent over backwards to make us happy with the house we purchased up to closing and a little after as he handed off to customer care.

  • Timothy L.
  • Verified HomeBuyer
  • December 08, 2022
  • Jacksonville, FL

The experience up to the purchase was very pleasant. After the Project manager, Dennis, was no longer part of our experience it has not been as great. Response to issues is very slow and many excuses for missed appointments have been given. The issues are minor so no real way of life problems only customer satisfaction items that are irritating but not consequential.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Satisfied with our new home

  • Wendy S.
  • Verified HomeBuyer
  • November 10, 2022
  • Jacksonville, FL

Overall it has been a positive experience from sales, building and warranty items being cared for.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

Welcome to Del Webb Nocatee

  • Anonymous
  • Verified HomeBuyer
  • October 25, 2022
  • Ponte Vedra, FL

I purposely start my review by recognizing two Pulte employees: our construction manager, Brian, and Pam, our customer service representative. Pulte is fortunate in being able to employ such professionals- we were fortunate to have worked with them during the construction and post construction process, as per: Because we weren’t present during a majority of the construction phase, Brian was our key contact in regularly providing updates, photographs and by being immediately responsive to questions we had along the way. He couldn’t have done a better job filing his position as construction ...

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Sales Associate was great…always communicating………

  • Kenneth J.
  • Verified HomeBuyer
  • October 05, 2022
  • Ponte Vedra, FL

James, our construction manager kept us informed throughout the build……

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

We had a good experience with the Pulte home buying and building process. We look forward to enjoying our home and neighborhood for many years to come.

  • Georgia C.
  • Verified HomeBuyer
  • August 30, 2022
  • Jacksonville, FL

Starting with the sales process at the model homes with John, throughout construction process with James, we were very pleased with our Pulte treatment and results.

Total Score 5


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

The salesman Ian is fabulous to work with and handles all responses in a timely manner.

  • Cheryl S.
  • Verified HomeBuyer
  • August 02, 2022
  • Ponte Vedra, FL

Our Field Manager Ben was very inflexible and not accommodating to any requests. A light was not centered off the windows in the dining room by 6” and that is where anyone would want a chandelier to go. He said, “it’s according to the plans and we can’t deviate from the plans.” I had to pay to have the light moved so it would be centered over the table. Even though all the windows are off on measurements when trying to order blinds by 1”-2” from top to bottom.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Mary

  • Mary M.
  • Verified HomeBuyer
  • July 12, 2022
  • Ponte Vedra, FL

Ian was an amazing salesperson. Professional and responsive. Jamie was an excellent construction manager. Very thorough. I loved the design suggestions from Prya.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Del Webb - Del Webb / Pulte Homes is a good company for sure but like ALL

  • David P.
  • Verified HomeBuyer
  • October 27, 2021
  • Jacksonville, FL

Del Webb / Pulte Homes is a good company for sure but like ALL big builders, they look for ways to cut cost and in my opinion, sometimes they go to far. We like our home but wish we had more choices for simple upgrades such as a better quality paint upgrade and a trade up version of the tankless water system. The overall experience was good and we are happy but the builder could improve the customer experience side of the process. Yes, we like Del Webb eTown and yes we like our home!

Total Score 5


Quality 3

Trustworthiness 5

Value 4

Responsiveness 5

Del Webb - Great quality and amenities in the area

  • Rebecca W.
  • Verified HomeBuyer
  • September 14, 2021
  • Ponte Vedra, FL

Great quality and amenities in the area

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Staff at sales center is great

  • Jann C.
  • Verified HomeBuyer
  • November 03, 2022
  • Ponte Vedra, FL

Catherine was great to work with, so knowledgeable and professional.

Total Score 5


Quality 3

Trustworthiness 5

Value 3

Responsiveness 5

Overall we are very pleased and would buy from Pulte again.

  • Abigail P.
  • Verified HomeBuyer
  • January 14, 2022
  • Ponte Vedra, FL

Other than the slow response to a few issues, we are very pleased.

Total Score 5


Quality 5

Trustworthiness 3

Value 5

Responsiveness 3

Closing was easy and seamless.

  • Bernard D.
  • Verified HomeBuyer
  • March 06, 2024
  • Ponte Vedra, FL

Brian the construction manager was great.

Total Score 5


Quality 4

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - We were so lucky to have the superintendent assigned to build

  • Kenneth N.
  • Verified HomeBuyer
  • July 05, 2022
  • Ponte Vedra, FL

We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues

Total Score 5


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - The whole building process went very smooth for me.

  • Kristina W.
  • Verified HomeBuyer
  • April 06, 2022
  • Ponte Vedra, FL

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 2

Del Webb - You need to fix issues faster.

  • Stephen L.
  • Verified HomeBuyer
  • October 31, 2021
  • Ponte Vedra, FL

You need to fix issues faster. Currently this is totally unacceptable.

Total Score 5


Quality 4

Trustworthiness 4

Value 4

Responsiveness 1

Construction issues

  • Amy K.
  • Verified HomeBuyer
  • December 07, 2022
  • Ponte Vedra, FL

Our construction manager was great and very responsive during the build process. The breakdown is the AFTER closing, just resolving issues with construction and things that wouldn't necessarily be noticed until living in the home. i.e. our pantry shelves were not attached to ANY studs. Had to have drywall removed and supports put in and new shelves installed.

Total Score 5


Quality 2

Trustworthiness 5

Value 4

Responsiveness 1

Not good responsiveness to warranty issues

  • Marsha E.
  • Verified HomeBuyer
  • January 19, 2023
  • Yulee, FL

Do not have good responsiveness to warranty issues

Total Score 5


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Del Webb - the home purchase and build were outstanding.

  • William S.
  • Verified HomeBuyer
  • May 11, 2022
  • Jacksonville, FL

the home purchase and build were outstanding. The after close response to issues has been horrible.

Total Score 5


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Everything is Terrific, Except One Issue

  • Susan M.
  • Verified HomeBuyer
  • November 11, 2023
  • Yulee, FL

Our salesman, Zachary was wonderful, and very helpful without being pushy. Our construction manager, James was honest, capable, detail oriented and professional in delivering a quality home. Our only concern that has not yet been corrected by Pulte is grading and drainage along the sides and rear of our property. I know this is a concern for a number of new residents and we have all been told it will be addressed. When this is resolved, we will make sure we also communicate the positive outcome and my rating of Pulte on social media will become 5 stars!

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Del Web, Wildlight

  • Joe C.
  • Verified HomeBuyer
  • October 27, 2023
  • Yulee, FL

Lance our sales agent was great to work with and stays in touch. Pulte closing agent was somewhat overwhelming, too many individuals involved, too many emails and forms to sign. The house is very nice and well constructed. The Wildlight HOA staff are terrific, accessible and very responsive. The neighbors are extremely friendly, active and involved in the community and willing to assist with anything. Overall we have been extremely satisfied.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Eldridge

  • Eldridge B.
  • Verified HomeBuyer
  • June 05, 2023
  • Yulee, FL

Great place to live, friendly people

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5

My experience with Luis, Nathan, & Tim were and continue to be great. They were all responsive to our request and went over and above.

  • Charles E.
  • Verified HomeBuyer
  • April 05, 2023
  • Ponte Vedra, FL

All representatives we encountered were very professional and knowledgeable. Some of the workmanship was less than top flight.

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 5

Quick move in home

  • Kevin R.
  • Verified HomeBuyer
  • February 02, 2023
  • Yulee, FL

Our original home was going to be delayed due to permit issues at nassau County. Our dell Webb salesman, Lance provided a quick move in option that allowed us to move into our new home 4 months prior to our first contracted home. Dell Webb handled all the documentation to switch homes so everything went smooth all the way to closing. Great experience

Total Score 4


Quality 5

Trustworthiness 5

Value 5

Responsiveness 4

Good place to stay today

  • Mark P.
  • Verified HomeBuyer
  • November 03, 2022
  • Ponte Vedra, FL

Pretty good buying experience completed on time

Total Score 4


Quality 5

Trustworthiness 5

Value 4

Responsiveness 5